Customer Ratings & Reviews

Hi Toad, We're glad to hear that you chose X80 4K Ultra HD High Dynamic Range (HDR) Smart TV (Google TV). Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing this feedback. Jay

Hi H123, Thank you for the positive feedback. We really appreciate you being a loyal Sony customer. Good to know you're having a great time so far with your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi Teee, We're glad that you are happy with the price and value of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Jay

Hi poppy, Thanks for the feedback. You can use the Help Guide (On screen Manual) on your TV by pressing the HELP button of the supplied remote control for the guide, settings, functions, Internet
connection, troubleshooting, etc. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Vincent

Hi Ace189, Thank you so much for choosing and purchasing Sony X80J LED 4K Ultra HD Smart Google TV. We're happy to hear you like the superb picture quality of this TV. We hope that you will be willing to revise your review based on your further experiences with your brand new TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. With X80J, you can enjoy all your favorite Google TV entertainment in glorious 4K HDR with the high color, contrast, and clarity of BRAVIA. Discover worlds of entertainment on this Google™ TV, brought to life in beautiful color by the realism of our picture and sound technology. Thank you for the feedback! -Jess

Hi Nitro! Glad to hear that you are happy with the service and the overall performance of your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. -Carl

Hi Grey,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your TV. Allow us to help and resolve the problem. Let's try to isolate by following the steps on this link to troubleshoot if TV won't connect to the internet: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00127011

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Television,

Thank you for choosing and purchasing our BRAVIA X80J LED TV.

We regret to hear you're having some issues with the remote and the screen not being sharp. You can configure display settings that adjust the picture quality, such as screen brightness. To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page.
Reference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_08.html

For the remote control issue, please follow the steps here: https://www.sony.com/electronics/support/articles/00030297

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J



We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!



Sincerely,
Erin

Hi GR8skin,
Thank you for sharing your experience with us. We're glad to hear you like your new TV and we're sorry about your difficulties in setting up the remote. We hope that everything is all good now. However, if you still need assistance or any concerns with your TV, feel free to contact us and we'll be gladly to assist you. You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris

Hi Debbie,
Thank you for reaching out to us. While we are glad you like the picture quality of the X80J TV, we're sorry to hear we were not able to meet your expectations with the sound. Allow us to help troubleshoot the problem. Sound quality may also vary depending on the source and content you are watching. You can configure various settings related to the TV’s sound such as sound quality and sound mode. For details, please refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09.html

You may also check this link below with steps on how to perform the picture and sound quality test on the TV. Use this test as a way to create a known good reference so that you can ensure the TV is operating appropriately: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00173823

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Bobby, We regret to hear about your experience. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve the Wi-Fi connection issue by following the guide from this article: https://www.sony.com/electronics/support/articles/00269144. If you are still having an issue connecting your soundbar to your Sony TV, you may visit this link for your guide: https://www.sony.com/electronics/support/articles/00014997.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi NewTV,
Thank you so much for your purchase! We greatly appreciate you love your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi Geordie, Thank you for purchasing the Sony X80J! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi 4KTV, We're glad that you finally got a working TV. We also appreciate that you got all the help needed. You can now enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin

Hi SonyTV, Thank you for taking the time to review the BRAVIA X80J LED TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay

Hi pastorshooty,
Thank you for the positive feedback! We're glad to hear your investment with your new TV is worth it. Nice to know you like the smart features of the X80J TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris

Hi Sonyfan,
Terrific! We're delighted to hear you like the size, mount to the wall, picture quality and ease of use with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi Blacx2, thank you so much for the 4 Star rating! We are pleased to hear you are satisfied with the amazing customer service of Best Buy.

For the X80J, enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

Thank you so much for choosing Sony!

- Romeo

Hi SAAR,
Thank you for an amazing review and recommendation! We're happy to hear you like your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris

Hi Buyerone,
Thank you for sharing your great shopping experience with us. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris