Customer Ratings & Reviews
- Model:
- KD55X80J
- SKU:
- 6450688
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, color, and smart TV features of the 55" Class X80J Series LED 4K UHD Smart Google TV. They appreciate the great picture quality, easy setup process, affordability, vibrant colors, and access to streaming services through the smart TV platform. However, some customers have expressed negative feedback about the remote control, specifically its functionality and reliability issues.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Am happy with my purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMG, Great! We are glad that you are happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Erin
Sony Pony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im Sony pony. Bought this for my daughter great tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DenonHollins,
Thank you for the review. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We appreciate the loyalty and thank you for supporting Sony!
Regards,
David
Sorry Sony but this TV is Not Recommended.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice tv BUT I would not buy it again. Bought it is August 2021 and now having weird issues pop up like the wi-fi completely lost connection. It took 2 hours and a software update to get it fixed which was not the fault of my Wi-Fi router or internet provider. Now the boot up takes 2-3 minutes before you can select an app to watch. In the last 24 hours the remote would not work, even after putting in new batteries. If I could return it I would, but now I have to deal with tech support which I am sure will lead to hours on the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Notsure,
Thank you for sharing your experience with us. We're sorry to hear the issues that you are experiencing with the TV. We'd like to help troubleshoot and resolve the issue on your TV. Because the Home menu screen is drawn from downloaded network content, it might take a bit of time for the apps icons to appear, depending on your network environment. To improve the situation, use the remote control to turn the TV off and on instead of unplugging and plugging back in the AC power cord. Let try to isolate the issue if the remote is not working properly by following the steps on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00132426
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Second one is working well...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So faar, it is very good. I purchased a Sony 55inch in May and with in a short time, less then 2 weeks,I had a problem with the picture. The set had to be replaced. This new one is working good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2ndoneisworkingwell,
We sincerely apologize the experience that you had with the original purchased TV. We're glad that the replacement TV is now working good. Your continuous support is crucial so that we can provide you with the best possible shopping experience. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for your feedback and for purchasing Sony!- Kris
LG OLED… not clearance Sony Bravia.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the quality of the pictures on either streaming services or Cable TV. Opt for the OLED at the least..especially the LG Brand. You will. It be disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LGCXthebest,
Thank you for the review. You can change the picturequality to your preferences. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
Regards,
David
Overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 55" Sony is overpriced television for the picture quality. The only plus is that it is lightweight.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Naples,
Thanks for your feedback on using your X80J. We value your input and appreciate the feedback regarding the image quality. Picture quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You may check the Adjust Picture Settings on your Google TV to enhance your viewing experience. For assistance with the picture and screen settings and troubleshooting, you may refer to this helpful link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00229063
Should you need further assistance with your product, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
Sincerely,
Jess
- Pros mentioned:Picture quality
Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sound, but I have to unplug it and plug it back in every couple of weeks to get it to come on...pretty crumby, if you ask me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lenexa,
Thank you for reaching out to us. While we are glad you like the picture and sound quality, we're sorry to hear the issue that you are having with the TV where it sometimes won't turn on. Allow us to help and resolved the issue. May we know if you are using the supplied TV remote? Have you you tried to turn the TV on using the power button of the unit itself? Please use this link as your guide to isolate the issue if your TV won't turn on: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_03.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Picture quality
Great purchase of a 55” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! I wanted the 65” but decided finally in the 55” since I live alone and often move things around!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi great,
Thank you for taking the time to write this review. We're glad to hear your satisfaction with your new X80J TV. If you feel that our service has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive. If you have concerns and need assistance with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Average TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not horrible but there are better picture quality TVs in this price range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Phillipmiller95,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectations with picture quality of your new TV. We'd like to help make this a better experience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. For reference, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00190409
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Disappointed!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed and dissatisfied. The images and sound are not as expected. The smart features don’t work properly. I returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy1769,
Thank you for choosing and purchasing our BRAVIA X80J LED TV.
We regret that the picture and sound quality did not met your expectations and the features don't work properly and had to be returned. This is definitely not the experience we'd like you to have with our products.
We understand that everyone has different viewing preference, that is why we included ways to adjust the picture and sound quality to your preferences under the Settings menu. We also regret that we haven't gotten a chance to help you. Your feedback matters as this help us in improving our products.
We apologize for any inconvenience and we hope you'll consider Sony in your future purchase.
Regards,
Erin
Sony 55 inch TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had a lot of problems with the TV or the sound box Geek squad Has been down two times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, thank you for choosing and purchasing our product. We're sorry to hear that you have issues with your SONY unit. Please let us know more about the issue. you can email us the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Fair tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fair . The Google settings make its tad frustrating . I know they try to make it a benefit. I do think the color is a little worse than the sharp I was considering. Made a choice based on salesperson advice will use my own thoughts next time. Overpriced -now tv is almost 300 lest than I paid for it. Wont buy and make that mistake again at this store. That would have been good advice from sales
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fairtv,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your full expectations with the X80J TV. Let us help make this a better experience. You may find this link helpful about the featured functions of a Google TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00256290
With regards the picture quality of the TV, you can configure various settings related to the TV display such color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00263533
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We greatly appreciate your feedback and thanks again for shopping Sony! - Kris
Okay !
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried it out. Used to love Sony tv’s but prefer Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IPhoneSE, We are sorry it you are having an issue with your Sony BRAVIA. Please make sure your BRAVIA is updated by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the unit and resolve any possible software-related issues. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
X80J
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but not good for gaming on new consoles. Like ps5 or series x.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Veerigh, we appreciate your feedback on our product. You may check our XR series which supports features for next gen gaming. This TV has the powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! ~Earl
DON'T BUY THIS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I've ever had. After the stellar review by store member, I bought this TV. Was more $ than I wanted to pay but was assured it was the best option for watching TV. It WAS NOT! No matter what settings were used and tweaked, the picture was absolutely horrible. Would not recommend this to anyone. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're sorry to hear you had picture quality-related issues with your Sony X80J. This is usually not the case for our TVs nor the experience we want you to have and Sony's commitment to customer satisfaction is our top priority. Most of the time, picture quality depends on the original video provided by the video content provider or the source/input device. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
So so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is decent but it's not a very bright television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tripler,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your full expectations with the TV's picture quality and brightness. You can configure various settings related to the TV display such as color and brightness for best picture quality and improve the viewed content on your TV. You may find this article helpful on how you can enhance your viewing experience through this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00263533
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
Regards,
Kris
Smart apps crash - do not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV less than 3 months ago. Assuming it is a new TV, make, and model I thought it would work without any issues. Every time I watch Netflix, Hulu, or any smart app the app crashes. It is extremely frustrating when I am trying to watch a 30 minute show and can't even get through it without the app crashing MINIMUM 3 time. Again, the TV is NEW. I should not be having these issues with a new TV. I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmartAppsCrash,
Thank you for reaching out to us. We're sorry to hear the issues that you are encountering with the apps. May we know if these are apps on the TV of from an external device? Video streaming performance is often related to your internet speed and network connection. Check the troubleshooting steps below to help resolve the issue.
Check if the issue occurs when viewing content from other online video services.
Reset the router and/or cable modem and then try again.
Check your internet connection speed to ensure it meets or exceeds the recommendations.
Perform a power reset on the TV and streaming device.
Refer to this link on how to troubleshoot app-related issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00155548
Should you need further assistance, please send us and email with the below information at socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony! - Kris
Thank you,
Kris
Flickering green
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV for a week and it will flicker green when watching Disney or Apple TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Green,
Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. It's unfortunate to hear you are experiencing some display issues when watching Disney or Apple TV. We're sorry for the inconvenience this may have caused you. Please try following the steps below to help correct the issue.
- Make sure these apps are updated and check your internet speed as well.
- Check if the issue occurs when on the TV's home screen.
- Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
- If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen flickers while on a different input or apps.
- Restart your TV. To do that, simply press and hold the POWER button until a menu appears, then select Restart.
- Check the [Motion] setting
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
- Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].
- If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
If the issue is still unresolved, please follow the steps below for ways to contact us so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Glitchy TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi keeps shutting off and when we turn it back on it clicks off again. The only solution we have found is to unplug it and plug it back in. Also the sound gets distorted during shows. We have to turn the TV off and then turn it back on to make it stop. I’m currently trying to see if there is some kind of warranty. We bought it in June it’s less than 5 months old. We are super disappointed Bc we switched from Samsung Bc we thought Sony would be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Megan, We are sorry to hear about the issues you are having with your Sony TV. This is usually not the case for our TVs nor the experience we want you to have. If the Wi‑Fi signal on your TV drops or intermittently disconnects, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j/articles/00184183
And to resolve the audio distortion when watching TV, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-05_04.html
For warranty terms, the X80J comes with a 1-year limited manufacturer's warranty.
If you're unable to resolve the issue and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
TV turns on by itself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV would turn on by itself while we were away. One time it turned on and even connected to one of the apps and was displaying a show when we came home. Turning on was enough mystery but how did it connect to the app and start a show without anyone being present? Bestbuy gave us another one and this one has turned on a few times as well. Plan to take this one back and get another brand. Btw, the settings were checked several times to ensure the timer and auto on settings were off on both units. We like the TV if only it worked as it should which is the reason for the low overall rating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Boaterbum ,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with the original and replacement TV. This is definitely not the experience we want you to have with us. Allow us to help and isolate the problem. May we know the devices connected to the TV and the connection method? For the meantime, please try some steps through this link to troubleshoot if TV turns on by itself: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00114471
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.
Sincerely,
Kris