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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 901 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, which they describe as realistic, sharp, and vivid. They also appreciate the easy setup, sound quality, price, color, and size of the TV. On the downside, a few customers have expressed dissatisfaction with the remote control and the screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 901 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV 55"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm seeing things on this TV that I never saw on my last TV. I'm so glad I dealt with Best Buy and bought a Sony 55" TV. Everything is so much clearer. Thank you!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenD, Awesome! We are so glad to hear that you are happy with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!  -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    sony Bravia tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this tv is the Mercedes-Benz of the TV. nothing else to say

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelito, Thank you for your unique review. We're glad your Sony BRAVIA X80K TV meets your preference. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture Quality and Price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super bright, rich dark black color, reliable picture quality. The picture is what you would want in all lighting enviornements compared to most, and for the price this is worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JThomas, That's great! We're glad to hear that! The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Best TV I have had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV has great features and is a big step up from my previous TV which was a Vizio from 2009 definitely gonna stick with Sony from now on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Colin,

      That's very nice to hear! We're glad to hear that you like the smart features of your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Novice User

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Replaced the Sony we bought in 1987 for the Twins World Series. I'm a novice and still learning how to navigate the many options although a written manual would be very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BethAnn,
      Thank you for the 5-star rating! We're glad you love your new X80K TV. We are sorry if you are having difficulties in navigating your TV. Allow us to help make this a better experience. You can now access our Manuals, Operating instructions and Help Guide links online. However, if you prefer a paper hard copy of a manual, you can purchase it from the True Manuals web site through this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k

      In case you need help with the TV, feel free to contact us and well be gladly to assist you. You may contact us by sending an email to [email protected] with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this TV! The picture is great, sound is good, and it's the perfect size for our room. My husband is happy, so I'm happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolynV,
      Thank you so much for such a great review! We're delighted to hear that you and your husband are happy with the incredible picture, sound, and size of your X80K TV. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony never disappoints, fantastic clarity of picture. Alittle difficult to set up but love this TV. Connected to my bose home theatre with bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveP, awesome! It is nice to know that you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always always wanted a Bravia, loved this one, great picture for entry level into my favorite brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler,
      Thank you so much for your positive feedback! We always strive to deliver the best quality with our products. Your satisfaction with the amazing picture quality of your X80K TV is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Michael & Mary Hamann

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our new TV. It is in our living room above our Fireplace. With the open concept we can see and hear it in our kitchen while preparing meals etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryHamann, We are glad that you now have a great smart TV in your living room and that you are very pleased with it. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great for the money. It has a beautiful picture, and all of the features that I was looking for. Can't go wrong with Sony TVs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trev,
      Thank you so much for such a great review! We're glad to hear that your X80K TV perfectly suits your needs and expectations. Nice to know you like the exceptional picture quality and features of the unit. Thank you for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Finksburg gardener

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sony 55” TV! Great picture and sound. It was helpful to see the actual TV in operation in the showroom. Best Buy staff and install experience was well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoseL, We are happy to hear that you love your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with TV. Good picture. Matthew (from the Geek Squad) set up TV. Helped me with everything. Answered all my questions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelorisH, That's great! We're happy to hear you had a great experience with our customer service and everything has been taken care of. We are delighted to hear that you are happy with your Sony X80K and you love the exceptional picture and sound quality this TV delivers. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Just wow. Truly phenomenal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV at an even better price. Never let down by Sony products and this is no Exception. Have purchased this model in different sizes for every room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good product and excellent customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV and customer services and I'm very happy with this TV and also very happy with the customer service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarA,
      Awesome! Glad to hear you like your new X80K TV and enjoyable shopping experience. Your satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always loved Sony products and this TV is perfect , the response time is fast and easy to navigate. It has google platform so that makes it super easy to navigate through apps from the TV and from your phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakD, we're glad you love our product! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google TV - User interface is simple and smooth. Lot of free live channels to watch. Sony's picture quality combined with Google TV OS is a best combo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yuvaraj, Thanks for sharing your experience. We are glad that you like the quality and interface of your new Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Well Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though this TV was on the pricer end of the TVs in this size, it is well worth it. The picture and sound are great. I strictly use streaming services and they look great on this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SummerM, We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible brand. Picture quality is very realistic. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyDLC,
      Thank you so much for such a great review! We're glad to hear you are enjoying the amazing picture and sound quality of your X80K TV. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product...Awesome service. Beautiful colors and images. I am extremely pleased with this product and purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatherineM, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and crisp TV. Imagine quality is very nice for the price of the TV. Have had no issues and use a Sony sound system that pairs with it very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenW, Great! Good to know you're enjoying the clear and crisp display and it works very well with your Sony sound system. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam Sony_US

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