Customer Ratings & Reviews
- Model:
- KD55X80K
- SKU:
- 6499709
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, which they describe as realistic, sharp, and vivid. They also appreciate the easy setup, sound quality, price, color, and size of the TV. On the downside, a few customers have expressed dissatisfaction with the remote control and the screen.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love our new tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't realize how much we were missing with our old dependable TV. The colors, sound, picture quality. It's like being at the movie theatre in the comfort of home!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindySC, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for sharing this review. Jay
Sony Bravia X80k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fantastic. Those who want a TV for long-term top-tier performance with an impressive design can go with this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaifM,
Perfect! We're delighted to hear your satisfaction with your X80K TV. Thank you for the recommendation and for choosing Sony! - Kris
Sony best brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always the best. The way it looks in my room is amazing. I always buy Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi king66, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for choosing Sony. Jay
Fantastic Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new Sony TV!! Function is way higher than my previous TV!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnD, Great! We are thrilled to hear that you are enjoying all of the superb features and capabilities of your brand new BRAVIA X80K TV! And good to know you've seen the overall improvements of this TV over your previous TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your awesome feedback and offering a fantastic rating on the product! -Jess
Best tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tvs Good tvs Good tvs Good tvs Good tvs Good tvs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KreshnikL,
Awesome! We're happy to hear that your X80K TV perfectly suits your needs and expectations. Thanks for choosing Sony! - Kris
RaquelL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a bedroom, my kids love. It will definitely be purchasing more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaquelL, We are thrilled to hear that you kids love your smart BRAVIA X80K smart Google TV. You chose the best for them. Thank you for your purchase. Enjoy! Vincent
Yonathan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the service. I would buy again at ease with you. I was delighted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YonathanB,
Thank you for the purchase! We're glad to hear that you like your new Sony TV. We're hoping for your new Sony purchase and thank you for choosing Sony!
-David
Sony 55in led tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect working but the internet connection, it takes little longer to be connected than my other Sony tvs everytime I turn it on. But it stays connected during the use though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mickey100704,
Thank you for time writing this review! We're glad that everything is perfectly working on your X80K TV. However, we're sorry to hear if it takes a little longer to connect to your internet. For optimum performance, make sure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements. You may find this link helpful to troubleshoot network connection issues with your TV: https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
Besy Buy is the best!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony 55" tv, and all the options , thanks to best buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillSm, Awesome! We're glad that you love your new TV. With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Erin
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service. Great TV. Easy Set Up. Extremely Helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaH, Awesome! We are so glad to hear that you are happy with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Best Buy truly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, we had a Phillips prior to the Sony and I will always get Sony for now on it’s the caviar of tvs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eli32256, Thank you for upgrading to your new Sony X80K! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Super TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv too bad it took 2 weeks for Xfinity to hook up my cable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanieG, Thank you for the 5-star rating! We're sorry for the delay and that it took 2 weeks for the installation. Glad to know you're now enjoying the incredible features of your new X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
Picture Quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is working like it should now, picture quality perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
Many thanks for the 5-star rating! We're delighted to hear you are enjoying the exceptional picture quality of your SONY TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Impressive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is far better than I expected. It’s clearer, brighter and sharper. The sound is sharper and more distinct.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevaroldB, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for sharing this review. Jay
Goodbye Samsung hello sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from a samung smart tv to this one and i must say my eyeballs are beyond impressed with the features and quality of this tv.i've been tortured for years with my "smart" samsung tv that i forgot how simple tvs used to be.this new tv works with voice assistant so if your too lazy to press the power button on your device you can say "hey boo boo,turn on tv to netflix" and drool at the screen .all jokes aside,its a great tv,i love it.its fast .my only gripe is the placement of those foot stands.... they are tooo far apart.tis all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We're glad to hear that you chose this TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for sharing this review. Jay
Tv and sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. The two speaker sound bar would have been fine. We don’t feel the middle or 3rd speaker with a woofer helps with the dialog as promised. The tv is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi West,
Thank you for your time writing this review. We really appreciate you like your X80K TV. However, sorry to hear some issues that you are experiencing with your soundbar. For us to better assist you, may we know the model number of the soundbar?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony You Gotta Do Better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always been a big Sony Fan but this TV ain’t it. Now don’t get my wrong it’s decent but nothing special and the blacks look fuzzy with grainy greys but if your not worried about rich deep blacks it’s fine but I returned and went with the TCL 6 series Roku Version and I’m happy now !! next best thing to a OLED
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nahhdahh,
We're sorry to hear that you returned this TV. We apologize for any inconvenience. The issue of the TV might resolve by adjusting the picture settings or following the troubleshooting steps for the picture issues of the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00200862
In any case that you need our assistance in the future, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
faulty product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have this tv now for 7 month and it starts to have issues when opening various apps the tv start to make strange noises and the screen turns grainy and the picture dissapears for a while and then comes back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bluejeansnyc,
Thank you for choosing and purchasing our X80K Series LED 4K HDR Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If the situation does not improve, update the software of the TV and try again. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. For Google TV models: On the remote control, press the Quick Settings button, and select Settings → System → About → System software update → Check the Automatically check for updates setting is set to ON.
If you need further assistance, we're more than happy to help you out. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
David
- Pros mentioned:Picture quality
Worth every dollar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.originally I was going to get a cheaper TV, near the $300-400 range during the BF sale and came in store to take a look at what they had. for every single TV under $500, the picture quality was beyond disappointing. when I came over to this display, the Bravia TVs were SO visually satisfying that I knew I needed to bring one home. I am going to be eating very light for awhile to accommodate this purchase, but it's so worth it. I mounted it on my wall with a rocketfish mount and movies and shows do so well on this TV. I would recommend turning off some of the color correction settings, as it can cause weird movement and discoloration but ultimately this has been a delight to use. i recommend looking in to optimized settings for these online to get the most out of your TV. if you can afford the 60fps version I would go with that, but the 30 has been doing well enough. the built in speakers are solid, but the $200 Bose TV soundbar has blown away every sub-$1000 sound bar system that was on display in Best Buy. I am a musician and softcore audiophile, so sound quality is a priority. the optical connection is the way to go if you want to be impressed. overall 10/10, would happily purchase again. only complaint is a software one- I wish there were a way to *only* show titles I already have access to with my current subscriptions on the home page. nothing more gross than selecting something and finding out you have to pay more to view it. Sony cannot control what happens inside of apps, but it can control what it shows me on the Home page. additionally, the remote controller is NICE! it feels so solid and is aesthetically pleasing- I hate a bulky, ugly remote but this one feels and looks excellent. killer design across all fronts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Misha,
Thank you so much for the fantastic review! You definitely made the right choice with this TV. We're glad to hear that your investment is worth it. Good to know that you like the very good picture, new standard remote with smaller, sleeker, less buttons, and we appreciate pointing out the various settings related to the TV display such as color and brightness for picture quality, or screen size to enhance your viewing experience.
With regard to highlights or content from various apps being displayed throughout the For you tab on the home screen, if you selected Set up Google TV at the initial setup, movies and TV recommendations come from your list of streaming services. By selecting Manage Services from the Home menu, you can change and view your list of services if you do not want display new things to watch with recommendations based on your viewing history and subscriptions. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
- Pros mentioned:Color, Picture quality
After Doing Extensive Research I Went with Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the picture quality on this TV. It's replacing a 37" Vizio bought in 2011. I'm really enjoying the much larger 55" I did a lot of analyzing of the various brands in the budget category. The Sony has a lot going for it. Great brand reputation, dependability, and true lifelike color. The ADS panel provides a great picture no matter where you sit, even off to the sides. That was very important to me. It also is one of the few budget class sets that has the new ATSC 3.0 NextGenTV tuner. It interfaces well with my other components. Sony did a great job packaging the TV taping a thick piece of cardboard to the screen. It made mounting the TV to the wall safe and easy with no worries about possible screen damage. All TV's should be shipped this way. If the Sony lasts as long as my old 37" I'll be very happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike704,
Fantastic! You've made a great choice! We are extremely pleased to know your satisfaction with the exceptional picture quality, reasonable price, NextGen TV (ATSC 3.0) feature, packaging & stylish design, and superb performance of the KD55X80K. With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
Thank you very much for sharing your amazing experience with the KD55X80K and for commending Sony!
- Romeo