Customer Ratings & Reviews

Hi Benjamin, Thank you for taking the time to review the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay

Hi Alph, We're sorry to hear that you're having issue with this BRAVIA X80K LED TV. We apologize for the inconvenience. You can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets. Your apps may not install or update from the Google Play™ store for various reasons. Please follow the guidelines from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00119211

If you're still having issue with the HDMI/ARC connection, please check link for the troubleshooting steps provided to isolate the issue: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-04_01.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi BillyG, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for sharing this review! Jay

H NoelR, We regret to hear that you are having a Wi-Fi issue with your Sony TV. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00184183.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Matt, Thank you for taking the time to review the BRAVIA X80K LED TV. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing this review. Jay

Hi ChristopherP, That's great! We're glad to hear that! The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for giving the product a perfect rating! Jay

Hi Nani, Awesome! We're very pleased to hear you like the 4K, Dolby Vision, and HDR feature of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

We appreciate that feedback, RandallH. We're sorry if the sound isn't a loud as you expect it to be but we appreciate that you'd consider getting another one. The sound level and quality of this TV usually depend on the source that you're playing and audio settings that you are using. You may try adjusting various settings related to the sound level of the TV to isolate the problem. There are a few preset settings you can find in your TV menu. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Craig

Hi Leda,

Awesome! We're glad to hear that you like the price point and sound quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-David

Hi GaryK, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for sharing this review. Jay

Hi DorothyJ, We're very grateful for this positive feedback!
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for giving the product a perfect rating! Jay

Hi PedroS,

You made the right choice! We're glad to hear that you like your new Sony television. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

Regards,
David

Hi DeDe, We're glad to hear that you love this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thank you for choosing Sony. Jay

Hi TVSony55, Fantastic! Good to hear you like the great video quality and overall performance of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi ScottB,

We're sorry to hear about this issue. We apologize for the inconvenience. To isolate the issue, please restart the TV with the supplied remote control (easiest): Press and hold the POWER button until a menu appears → select Restart Press and hold the POWER button until Power off appears on the screen. If you are unable to resolve your concern, please follow the diagnosis to troubleshooting this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00090418

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD55X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi RescuedDaughter,
We understand your concern and apologize for any inconvenience. Your suggestion regarding clearer information on app compatibility is valuable. We have noted your input about and will be sure to forward this feedback to the appropriate department.

While the Sony X80K doesn't have a native Facebook app, you can still access Facebook through alternative methods such as casting from a mobile device via Googlecast feature. For for details on the Googlecast feature, please refer to this link: https://www.sony.com/electronics/support/articles/00135368?utm_source=glean


And you can also download and install an internet browser via Google Play Store to access the Facebook website. You may visit this link for more info: https://www.sony.com/electronics/support/articles/00123077?utm_source=glean

If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.

Regards,
Sam

Hi GT01,

We appreciate your feedback and we are sorry for any inconvenience. We take all user input seriously and will make sure your comments reach the appropriate person. You may want to check out some useful features your TV can do by going to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-11.html.

We want to make sure you’re taken care of, help check on your TV, and to understand clearly about your concerns. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi Lady,

Thank you for reaching out to us. We're sorry to hear about the issues you're facing with your Sony X80K TV, particularly with Google ecosystem integration. Make sure all devices are on the same Wi-Fi network and updated to the latest software. Try restarting your devices or re-adding the TV in the Google Home app.

Please follow the instructions on the link below on how to wirelessly display phone and tablet content on your TV using casting, AirPlay, screen mirroring, or Wi-Fi Direct.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00295266

For instructions on setting up Google TV to function with the Google Home app, please refer to the following article:
https://www.sony.com/electronics/support/articles/00287122

If these don't help, please contact us and Google support for specific assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.please email us at socialsupport@am.sony.com with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:

Sincerely,
Jess

Hi lowee99,

We're sorry to hear about the issue with this TV. We apologize for the inconvenience. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. You can isolate and diagnose the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00184183


If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Kskskskjskswkk, we appreciate 5-star rating review of our product. We hope your are enjoying your SONY TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl