Customer Ratings & Reviews
- Model:
- KD55X80K
- SKU:
- 6499709
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, which they describe as realistic, sharp, and vivid. They also appreciate the easy setup, sound quality, price, color, and size of the TV. On the downside, a few customers have expressed dissatisfaction with the remote control and the screen.
This summary was generated by AI based on customer reviews.
Sony - 55" Class X80K LED 4K UHD Smart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought tv in FEB 2023 sound in and out, picture has lines 4 OR 5 LINES RUNING ON EVERY PICTURE EXCEPT SREEN SAVER ,July 2024.. I put a geek Warranty i hope they can fix the problem. Also tv update a lot!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi shal,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. It's important to keep your Android TV™ or Google TV™ up to date with the latest firmware and software updates. These updates include key features, applications, bug fixes, and feature improvements.
Make sure that all connections are stable and secured. Resetting the TV may help resolve those issues. Please refer to the steps on this link:
https://www.sony.com/electronics/support/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Sir
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month it has a black thin line from top to bottom.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George, We're sorry to hear that you're having this issue with your TV. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Is black thin line visible when you're on the Home Menu of the TV or only when using a specific app or input? We also recommend following the steps below to troubleshoot your problem:
On the supplied remote control, press the HOME button to view the TV menu screen.
If the lines also appear on the menu screen, there may be an issue with your TV.
Perform a power reset or restart your TV:
Run the Self Diagnostics option on the TV (not available on all models).
Press the HOME button again to display the menu screen.
If the menu screen still displays the lines, a repair is required.
If the lines are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue.
Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00032635
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
sony.com Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the x80k
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sony set having defect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has been giving me an ongoing issue where the tv set is constantly freezing and in order for it to work I have to unplug it each and every time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTekGuy,
Thank you for your time writing this review. We're sorry to hear if your TV constantly freezing. Allow us to help troubleshoot the problem and make this a better experience for you.
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
If you perform power reset and issue still occurs, reset your Google TV to factory settings.
For reference:
https://www.sony.com/electronics/support/articles/00141896?utm_source=glean
https://www.sony.com/electronics/support/articles/00167132?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Not connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is -probably- just fine, however the sales guys neglected to tell me I'd need some kind of box from Xfinity to make it function! We are out of state for a few months now, so we'll have to sort this out when we return.
I would recommend this to a friendSony that is what
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better but it is an entry level television. Not bad.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, Bimboo. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your great experience and for choosing Sony! - Craig
Not picking up closed captioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well certain channels don’t see to have closed captions now where they did with my old tv Really sick of technology and never getting things working with Best Buy Starting to think my membership is a pile of crap
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Easy, Thank you for choosing Sony. You can press the 123 (Control menu) button on the remote control to enable subtitles. You may also turn on or enable the closed caption or CC of the connected source such as Blu-ray player or Cable box for subtitles.
Regards,
Carl
Not worth...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth..it as the picture quality is not gr8 because Sony is always the best. But this is not good. I would suggest not to buy this one. In fact..I forgot the return date or I would surely love to return this and get something worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelK,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. The issue of this TV might resolve by restarting the TV to isolate this issue, Restart the TV with the supplied remote control (easiest): Press and hold the POWER button until a menu appears → select Restart Press and hold the POWER button until Power off appears on the screen.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80k/articles/00200862
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD55X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Nice Features; Reasonable Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv so far. I bought it to upgrade my living room tv to a little larger model than the Sony I've had for the past 12 years. I'm very happy so far with the picture quality, sound and ease of setup. The price point is also very reasonable for someone like me, who is looking for a good, basic tv and who doesn't do a lot of gaming, etc.. I hope I like this one as much as my last Sony, which is still going strong and is now in another room of my home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuscany, Thank you for upgrading to your new Sony 55X80K! We're very pleased to hear you like the larger model, great picture and sound quality, ease of setup, and overall features of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Samsung Sound System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good. I also bought a Samsung Sound System I had to return it as it was defective and quite honestly a piece of crap.
I would recommend this to a friendAttempted purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product delivery continually delayed without prior notifications due to inability obtain the stand. Was to be our Christmas and anniversary gift to each other. Going to store to cancel order tomorrow--Christmas eve! Extremely disappointed with this situation.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Very happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is the best one we’ve bought yet. It is the Sony - 55" Class X80K LED 4K UHD Smart Google TV. The size was perfect for over the fireplace placement. The clear picture and sound are great! Set up was easy for us, as we had a tv mount already in place. The set up once it’s turned on was a little bit of work for me, as I a not very tech savvy, but was able to navigate through it. I connected my Apple TV to it that was a small challenge. I am very happy with my purchase and would recommend this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TvTimeForMe, Great! We're delighted to hear that you like the picture and quality, size, and ease of setup. Thank you for choosing Sony. Erin
- Pros mentioned:Ease of use, Picture quality
My smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV great picture apps are easy to navigate everything I needed for smart TV. Easy to stream from my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarsi,
Thank you for the purchase and we're glad to hear that you like the picture quality and smart features of the TV. Thank you for choosing Sony and enjoy your TV!
-David
- Pros mentioned:Color, Picture quality
Excellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Sony 55" Class X80K LED TV has an excellent picture, with great image resolution and clarity, and beautiful color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! Glad to hear your enjoyable experience with the amazing picture quality, resolution, clarity, and vibrant colors of your X80K TV. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Ease of use, Picture quality
55” Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and sound is great! Easy to use and switch apps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianaJ,
Fabulous! We're delighted to hear your satisfaction with the quality, sound, ease of use, and overall performance of your X80K TV. Sony's commitment to customers satisfaction is our top priority. Thanks for choosing Sony! - Kris
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to choose from beside other products
I would recommend this to a friend- Pros mentioned:Picture quality, Price
New tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is magnificent!! Nice clear picture!! Price was great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyC,
Awesome! It's wonderful to hear that you like the clear picture and reasonable price of your Sony X80K TV. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Sony TV with Google tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV's price & screen size ate its main selling points; boasting great resolution and amazing Google Display Technology. Its other smart features are excellent, and the audio quality is top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user652224,
Thank you so much for an awesome feedback! Nice to hear you are enjoying the high resolution, Google TV technology, smart features, and audio quality of your X80K TV. We are committed in providing our customers the greatest experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Excellent TV..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first smart TV and we are still learning everything that it will do. Excellent picture and sound. So far we are very pleased with it and have no complaints. Any issues have been a result of operator problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeborahH, We are thrilled to hear that you are very pleased with your Sony BRAVIA 4K TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent
- Pros mentioned:Picture quality
Top Quality TV for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality service and Sony TV. Best Buy order and delivery process was excellent. We are enjoying the value this TV delivers for the price. It’s difficult to discern the difference between this TV and our OLED LG. We added a Bose Soundbar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user958625, we're glad you are enjoying our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl
- Pros mentioned:Picture quality
Great Inexpensive Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture! Did a lot of research before purchasing this TV and couldn’t be happier. Clear view from all viewing angles. Was worried that I needed 120hz for smooth sports action but 60hz is just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EWindsorNJ, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for choosing Sony! Jay