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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 698 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality of the 55" Class X85J Series LED 4K UHD Smart Google TV, describing it as "absolutely perfect" and "amazing." The TV's user-friendly setup process is also widely praised, with users calling it "intuitive" and "easy." Gamers appreciate the TV's compatibility with next-generation consoles, allowing for immersive gaming experiences. While some customers express a desire for a backlit remote control, the overall sentiment towards this TV is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 698 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    almost perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this TV for one week. impressed by quality of picture for this price point. Use mostly for streaming, but plan on adding on xbox soon. One complaint which is why only 4/5 stars - Google TV does not support ATT/Direct TV streaming so will need to purchase another local streaming service or get an antenna.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi my2cents,
      Thank you for sharing your experience with us. We're glad to hear you are enjoying the great picture quality of your TV. We do apologize but currently the TV does not support the DirecTV app. However, the X85J is a 4K DIRECTV ready. Every terminal on all 4K/8K BRAVIA TVs supports HDCP 2.2 or 2.3 protocol that allows you to connect various compatible 4K media boxes.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Good buy, check out ratings.com review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv. It doesn't make a ticking noise like the comparable Samsung's these days. Happy with quality. Have a refreshed view of Sony. Glad I purchased this after a bad experience with Samsung.Goggle Tv is a nice touch as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric, We are glad you hear about your great experience with your brand new Sony Bravia TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55 Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture perfect for weekend movie nights sound quality very clear not even heavy for someone that likes to redecorating there living Room easy to move around. I recommend this TV for anyone and good for budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JjjHondaFam,

      Awesome! We're glad you like the picture quality of the TV for your living room. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great TV and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, easy setup, love the picture and the color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suzie

      We're glad you love the picture and color quality of the TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Sony tv’s r the best! I have had one before & it was a great tv just getting older so wanted to upgrade to a larger tv. It’s colors in the picture r so bright. Great picture quality and the sound is perfect for all over my apt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smallpurse,

      Awesome upgrade and you made a right choice! We are glad you like the picture and sound quality of the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for supporting Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Quick & responsive, colors are way better than my old Samsung tv. Samsung tvs barely last 5 years, thought i'd change to Sony, hopefully it'll last longer. I read other reviews, price & quality & performance are on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      Very nice upgrade! We are glad you like the overall performance of the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV at a Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked over the sale that was offered. Read the reviews and the Sony reviews looked great. Ordered the TV online and the pickup service was great. Love the TV and all the extras associated with the series. Very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corvette1981,

      Thank you for the 5-star rating! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    I love this tv!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was my third tv I bought in a weeks time after taking back the other two because I didn't like them. I had to pay a little more for this tv but let me tell you MAN!!! it was well worth it!!! I LOVE this tv!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notthebestbuybyebye,

      Very nice! We're glad you love the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony cost me $300 more but I’m happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than my 70 inch Samsung TV that is why I returned the Samsung and I bought is Sonny are used to own a Sony couple times so I went back to 55” Sony I am cost me $300 more but I’m happy with the Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cayman,

      Awesome upgrade! We're glad you're happy with your purchase. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a crisp vibrant color the sound is wonderful and I like the fact that I can use one control for everything it syncs with my cable box and I don't have to use two remote controls I'm very happy with the purchase it's a great TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great,

      We are glad you're happy with your purchase. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Lovely TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful TV with nice features. The Smart options are fairly easy to use. The only reason I didn't give it 5 stars is that I now have to use both my cable remote and the TV's remote to start watching. I don't know if this is a bug or if the tech set it up wrong. Other than that, love the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KCChris,

      Awesome! We're glad you like the smart features of the TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Doesn't handle darks well and barely any storage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two main complaints about this tv: First, it was unable to handle the dark colors of my dvd's. I have been unable to test the same movie as a blu ray on this tv, so it could be due to the technology of the dvd. Second, for a smart tv it barely has any storage. I have a similar model Sony that is about 2 years old, and the old Sony is able to hold at least twice the amount of apps on it. Fortunately I only use a few streaming services so it does not impact me too much, but for someone who has multiple streaming subscriptions they may not be able to have all of the apps on this tv. I mostly have been using this tv to watch YouTube and Amazon Prime. It has been working flawlessly for these two functions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beth,

      Thank you for choosing and purchasing our BRAVIA X85J 4K HDR LED TV.

      We regret to hear that the TV is unable to handle the dark colors from your DVDs. This is definitely not the viewing experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

      The KD55X85J has an onboard storage of 16GB. For pictures related concerns, please try adjusting the picture quality to your preferences, refer to the Adjusting the picture quality page. Reference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_08.html

      We're also glad that YouTube and Prime have been working flawlessly.

      Should you need further assistance, please email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J



      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!



      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Family Loves It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first larger screen TV, and it's the perfect size for our family room. Setting it up was easy, and we've been enjoying it since Christmas. I recommend buying the sound bar; it makes a difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryS,

      Very nice! We're glad your family loves the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Standard Sony quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a step up from a 13yr old 40” Sony Bravia (that still works fine btw). Amazing picture & quality I’ve come to know by the line. Won’t buy anything else. Expect it to last another 13yrs!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      Very nice upgrade! The smart, powerful, and beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pretty nice TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for a decent sized television. Got this for our parents to use and it is very user-friendly so even those who aren't tech-savvy will have an easy time getting this set up and ready. Picture quality looks great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff,

      Awesome! We are glad you like the picture quality of the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Lesson learned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Hisense for 6 years, bought a Samsung that I wasn't impressed with, bought another Hisense that didn't compare with my older one so I returned. Bought this tv and am extremely happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carefulshopper,

      Very nice upgrade! We're glad you're happy with your Sony TV. The smart, powerful, and beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful TV. Replaced an old 40" Sony TV that I had and this is worlds better than that one. I love it and it's nice and fast compared to the last TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanG,

      Thank you for the purchase and we're glad to hear you love you new Sony television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony and enjoy your television!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TVs one of the best TVs I had ever in my life I recommend this to anybody that’s looking for a TV is very clear and has all the channels that you need thank you for your time I’ll brush

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luismendez,

      We appreciate the recommendation and we're glad you like the television. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great display & smooth picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors on this TV are really good and it gets super bright. The only thing is that I wish I would be able to wirelessly cast my PC to the TV, as of now I can only do it via hdmi (I don't know if it's a windows 11 thing but I hope Sony comes up with an update for that).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeho, Thanks for sharing your feedback. We're glad you love the colors of the TV. The smart, powerful beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. As it turns out, screen mirroring is no longer supported. However, you can still cast or display content or the screen of a mobile device to the TV through the Wi-Fi Direct and Google Cast feature. Check out link below to see available functions and capabilties. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00135368 . Hope this helps. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony X85j tv has been a very good tv so far. The colors are great with a very clear sharp excellent picture quality. I believe i made a very good choice in choosing my Sony X85j.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnW, Thanks for sharing your experience. We're glad that you love the color and sharp picture of the TV. The smart, powerful, and beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony. Enjoy! -Craig Sony_US