Customer Ratings & Reviews
- Model:
- KD55X85J
- SKU:
- 6454108
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality of the 55" Class X85J Series LED 4K UHD Smart Google TV, describing it as "absolutely perfect" and "amazing." The TV's user-friendly setup process is also widely praised, with users calling it "intuitive" and "easy." Gamers appreciate the TV's compatibility with next-generation consoles, allowing for immersive gaming experiences. While some customers express a desire for a backlit remote control, the overall sentiment towards this TV is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, when I turn the TV on it says it’s not getting an Internet signal. My phone, my other devices, are all getting an Internet signal. It’s very disturbing and I haven’t taken the time to call for a service call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Upset,
We do apologize for the inconvenience. To connect your TV to the internet, you need a modem and network router setup with an active internet connection. You then connect your TV to the network router using a wireless or wired connection.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00180255
Regards,
David
The
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it very long but so far so good. I’m happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duces,
We're glad you're happy with your purchase. The smart, powerful, and beautiful BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
haunted tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like tv but it turns on by itself. we come home and tv is already on
I would recommend this to a friendBrand response from SonyListens
Posted .Hello hauntedtv,
We are sorry to hear what happen with your television. Check if the [Timer] is activated.
Disable the [TV auto power on] setting in [BRAVIA Sync settings]. More details on the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00032613
Hope this helps!
David
SONY IS GREAT FOR PS5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my PS5. Sound settings need improvement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTD2022, we're glad are enjoying our product with your PS5. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We appreciate your feedback on the sound settings of our product. Thank you for choosing SONY. ~Earl
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service , I have a good time with the guy that was helping me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeikes,
Awesome! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy Sony because it’s always a good quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonybuyer,
You made the right choice! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony!
-Ralph
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are off if you watch from the side, you have to be almost straight in front of this TV. I'm not sure if they are all like this. I thought it would be a better TV then my old Toshiba.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AZ1971,
Thank you for your review.
We sincerely regret to hear that you are encountering a picture issue when watching the TV from the side. This is definitely not the experience we'd like to hear from you.
The best viewing distance depends on the size and the display resolution of the TV. The recommended distance for comfortable viewing depends on the video or program you are watching, the viewing environment, and the physical conditions of the person watching it. When watching the TV from a suitable distance, we recommend looking away from the TV now and then or try watching it at a different viewing angle. You may refer to the link below for our recommended viewing distance when watching TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00008601
Some of these issues can also be fixed by configuring various settings related to the TV display such as Brightness, Color, Hue, etc. for picture quality to improve your overall viewing experience. You may refer to the following link below for more details:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html?hl=picture+quality
Should you need more technical assistance/information with our product, please feel free email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Quality TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing but can't do 4k, 120 Hz on Xbox Series X
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WahooPenguin,
The X85J TV supports a 120hz native panel refresh rate. Please be assured we take this feedback very seriously and continuously strive to improve our products. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
Sony the best?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone always told me Sony was the best. Had the tv a month and already having issues with apps freezing have to unplug the tv just to reset it. Second issue with a Sony in two Months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blumpkins,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your television. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. You may find this article helpful on how to do it.
https://www.sony.com/electronics/support/articles/00028577
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
All good but..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One dead pixel. Other than that its an amazing tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samt,
We are sorry to hear that. If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD55X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
Reboots while watching a movie.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never ever buy another Sony product again. I purchased this TV and a Sony Blueray player at the same time. Both have been nothing but problems. First the Google OS on the TV is incredible annoying and useless. The real problem is the TV will restart in while I am watching a movie or show. This should never happen. Stay away from this TV. Picture is great, everything else is so honorably done that it should be pulled from the market. Shame on you Sony for putting out such junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tennessee,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00028577
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
My tv purchases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Sony Bravia TV (Google), a sound bar, and a TCL Roku TV. I am happy with them, although the picture on the Sony bravia TV is too bright and unrealistic. I do not know how to fix that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyService,
Thank you for the review and we're sorry if the picture is bright. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!
Regards,
David
Open box tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pixels in this product were not correct and a blue bar appeared constantly at the bottom of the screen
No, I would not recommend this to a friendBought it open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box - excellent version of this TV and it worked just fine for a few days but on day 6 or 7, the screen went black and the light beneath the Sony logo started blinking red and wouldn’t turn on again no matter what I did. They offered to repair the tv but i opted to get an x90j instead, also open box but “excellent certified” this time. Giving it two stars cause I didn’t buy it new but with a condition of excellent, I’d figure it would last longer than a week.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Tv is fine, service is not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a new one and got an open box one with someone else’s Google account signed in with their credit card information still saved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
We do apologize for the inconvenience. Please reset the TV to factory default settings. Check this article on how to.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00159487
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guide does not work! Cannot see what programs are offered! Not satisfied & hope to see some kind of satisfaction!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fmoore,
We' re sorry to hear that you're having issue with the TV. What has changed since it last worked? If you directly connect your Google TV™ device to an antenna, use Auto Program to scan for available channels: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00158454
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV today. I followed all the instructions to unbox and plug the cables. After I plugged the power cable, the TV never turned on. I only have a black screen in there. I tried watching troubleshot videos on my phone to make it work, but none of the methods made it work. I am disappointed because before I had a problem with another brand of smart TV that when I turned it on, the screen was blinking all the time, and when I was at the store, I was looking to get a TV that works. I thought that having a well-known brand like Sony would work well, but I was wrong. I cannot even rate the picture, sound quality, or brightness because I never saw an image on the screen when I turned it on. I will take back this TV. I hope the store can help me with a better TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WinstonR,
We regret to hear that you're having issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00153674
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bad ghosting for next gen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alright tv. Overpriced I feel and there is definitely some noticeable ghosting while playing on my ps5 kinda hard to play with
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Foster,
We do apologize for the inconvenience. To isolate the issue, press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off]. You may also try to use a different video source to isolate the ghosting issue.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t connect everything right. Sony tv is ok. The sound bar I bought isn’t good enough
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cuz1,
We're sorry to hear that. You may find this article helpful on how to connect the soundbar to your television.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00014997
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Quality television with below quality audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Entry-level quality display. Hi volume but baseless audio. Legs are not very stable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AMArtau,
Thanks for the feedback. We recommend using a soundbar if you want a more powerful sound. The TV stand might be not properly installed. See page 4 onwards from this link for more details.
https://www.sony.com/electronics/support/res/manuals/5024/e0aaf665a8dd1179013726d177835fa8/50248841M.pdf
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David