Customer Ratings & Reviews
- Model:
- KD55X85J
- SKU:
- 6454108
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality of the 55" Class X85J Series LED 4K UHD Smart Google TV, describing it as "absolutely perfect" and "amazing." The TV's user-friendly setup process is also widely praised, with users calling it "intuitive" and "easy." Gamers appreciate the TV's compatibility with next-generation consoles, allowing for immersive gaming experiences. While some customers express a desire for a backlit remote control, the overall sentiment towards this TV is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Sony 55" Class X85J
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price point expected better product from Best Buy and from SONY...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MNNY,
Thank you for choosing and purchasing our X85J 4K HDR LED with Smart Google TV.
We regret to hear that the TV performance did not meet your expectations. This is definitely not the experience we want you to have. We'd love to help you troubleshoot your problem.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Great picture, horrible audio features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the audio & lack of help to answer my concerns!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gruehl,
We're sorry to hear what happen with your audio issue. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but still waiting on setup team to complete their job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jano, Thank you for purchasing the Sony KD55X85J! For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help by visiting this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam
UNHAPPY WITH THE SONY PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this tv for about 1 1/2 months only and there's already problems with the tv and remote control. The tv shuts off on its own and on the remote control the channel and the numbers buttons sometimes don't work where I have to reset each time. The volume and the on/off buttons are the only ones that work. I would check all the buttons each time to make sure none are stuck and all buttons are in place. We already have to call in a tech for the short time we've had this tv. We are not happy at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello sonytv,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Check the remote control for damage. A damaged remote control should be replaced. Go to Parts and Accessories. Make sure the device to be controlled is on and functional. Press the power button directly on the device, not the remote control. Make sure you are within 3-10 feet of your device and pointing the remote control at the IR sensor of the device.
The following are general troubleshooting steps that address most of the issues with an infrared (IR) remote control.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00006827
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
Wi-Fi issues make TV useless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looked great but Wi-Fi never worked. It always cuts out and now will no longer detect a wifi network. Bought the tv in December and already have had a ton of issues. Never purchasing Sony TVs again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ernest157,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Wireless internet connection is dependent on the ISP (internet service provider) and environmental factors like distance from the router, location of the wireless connection, etc. If the Wi-Fi signal on your TV drops or intermittently disconnects, check your network connection status and troubleshooting. You may find this article helpful on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00184183
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
OK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still in the box, have item scvheduled for install on 8/11
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JJROM,
Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for the purchase!
Regards,
David
Honest opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not do well with dark scenes. I only bought this because it was supposed to be good for gaming. Got it home and set up. Won’t play 4K at 120fps only 120fps at 1080p . Had I known this I would not have bought it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThatOneGuy,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To display a picture from a device connected to the HDMI input terminal in a higher quality HDMI forma, set [HDMI signal format] in [External inputs].
To change the HDMI signal format setting, check this link below.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html
We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For further assistance, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Issues from the get go
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase so much. Within the first month, the tv started randomly turning off. I chalked it up to the power cord not being plugged in correctly, as doing the factory reset unplug & replug seemed to work. 3 months in and the TV won’t even turn on. I’ve tried all steps and the farthest I’ve gotten is a frozen SONY welcome screen. What a waste. Almost $800 down the drain for 3 months of owning a tv. Never purchasing a sony model again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kelsey, we are sorry to hear that the TV won't turn on. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn your experience around.
For power related issues, please try following the steps below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00153674
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Telephone Number:
Additional information of the issue you have experience with your X85J:
We apologize for the inconvenience.
Sincerely,
Erin
Drops WiFi
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is crap- problems with dropping WiFi connection all the time. No other TVs in the house have this problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rrush,
This is not the experience that we want you to have. These steps may help resolve the issue:
1. The Wi-Fi signal strength is weak
-Place the router close to your TV, then check if the signal strength has improved.
2. Your TV is too close to the router
-It is recommended that the TV and router be at least 1 meter (3 feet) apart.
3. Other devices are connected to the same network
-If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
4. Restart your TV and reset your router
5. Interference from other wireless devices
-If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
6. Check the frequency band setting of your router (for dual-band routers)
-Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
For more information, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00184183
You may also find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00133631
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD55X85J.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Picture quality
Hell no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever. My model was nothing but problems. The picture was beautiful when it worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dnice22,
We're sorry to hear what happen with your television. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Very poor service and very poor product unfortunat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound stopped working on the 29th of June. Which was right after the 15 return/exchange policy. I called to ask about the exchange but it was "out of your hands" apparently. 0/10 purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NewTv,
Thank you for choosing and purchasing our KD55X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Do you have an audio system connected to the television? If so, you may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00206008
Also, the audio of the television would depend on the source that you're playing. If you don't have an audio system, press the (Quick Settings) button, then select [Speakers] — [TV speakers}. More details: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-05_01.html
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD55X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Ehh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is all right. I do have to reset it every day or the TV display will lag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rrrry,
We're sorry to hear you are experiencing lag or unresponsive display on your Google TV. This TV has Motionflow XR refresh rate technology which keeps on-screen motion stays smooth and clear, allowing fast moving sequences in sports, action movies, and games to be seen with lifelike clarity. Having said that, picture settings also allow a wide array of changes to motion settings, color, and brightness that can improve the viewed content on your Google TV.
To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. The software update improves the performance of the TV and includes key features, applications, bug fixes.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/downloads
If the issue still occurs, perform a factory data reset. For instructions on how to reset, refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00159487
For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
More junk from Best Buy!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous set up takes forever and doesn’t put the tv in the optimal settings. Picture quality varies by what you’re watching. Definitely not worth the money. More low quality merchandise from Best Buy!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeoC,
Thank you for choosing and purchasing our X85J Series LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV.
More details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00026355
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony 55 inch Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV quit working on 03/15/22 after purchasing it on 03/01/22. Have been working with Sony since that date for a replacement. Would never purchase another Sony product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Barb,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
You have the Incorrect Information.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the correct TV for 120hz. Had to purchase up the X90J for options Promised in the X85J.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi omalley,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. We're sorry for the confusion. Please allow us to help you and turn this into a better experience.
The KD55X85J supports 4K 120 Hz. If you use an HDMI device that supports video output in 4K 100/120 Hz, connect the Ultra High Speed HDMI Cable, and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port.
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony Bravia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony Bravia is not as sharp and clear as my Phillips that quit working. We are not too happy with this tv for the high price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toosadtowatch,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The sharpness and clarity of the picture will depend on the source that you're playing. So for example, when a video in standard quality is being scaled up and played back, the quality will look poor, even on an HDTV. A video must have high definition quality to be played back at high quality on an HDTV. A video with SD quality cannot be converted to high definition quality or displayed in standard resolution without stretching. However, by adjusting the Sharpness and Picture Mode of the TV, the quality can be improved
You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Don't buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 5 months of weekend usage. Completely unacceptable. No customer support.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We're sorry to hear what happen with your television. Please allow us to help you and turn this into a better experience.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen became defective after a month. Lines stated to appear on the lower part of the screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Codw,
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85j/articles/00032635
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Tv quality
Still holds up in 2025!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 4 years later and this still holds up. I bought this to go with my PS5 and have had a wonderful gaming experience ever since!
I would recommend this to a friend CRAP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. Don’t buy it’s a very average tv for the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thank you for choosing and purchasing our KD55X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If there is something that we can help you with, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD55X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David