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Customer Ratings & Reviews

Your price for this item is $279.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1615 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,615 reviews
  • Pros mentioned:
    Apple carplay, Touch screen
    Cons mentioned:
    Usb

    Rated 5 out of 5 stars

    Amazing for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Wanted something with Apple CarPlay for an affordable price. USB is only in the front but the overall design of the deck is exactly what I needed. Touch screen is phenomenal. Good functionality. Very pleased.

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 3 out of 5 stars

    Good, but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this stereo to replace an older pioneer single din. The audio files will play via usb is great. For mp4 you need to convert the files to a 1280x720 resolution, and it will play them, unfortunately it is a little slow in terms of processing power. Your cellphone is much more powerful than this stereo is, They're still using a slower usb interface, usb c would be great, or even usb 3.0. The screen brightness is lacking, and adjusting the brightness doesn't do anything to view the screen when viewing in a bright enviroment. If they increase the resolution and screen brightness along this same price point, this would be a great unit. I cannot justify spending 1+k for a car stereo that would be close to the same functionality wise as an inexpensive one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your detailed review and honest feedback on the XAV-AX1000, l8zdog! We appreciate the time you took to share both what you like and where you see opportunities for us to improve this product.

      We’re glad to hear that playback of audio files via USB has been a positive experience. Regarding your feedback on MP4 video playback, it is correct that files need to be converted to a supported 1280x720 resolution for proper display on the unit. The processing speed and performance on in-car receivers like the XAV-AX1000 are optimized for reliability and safety but can be slower compared to modern smartphones—which are equipped with much more powerful processors designed for a range of demanding applications. We understand your wish for faster processing and appreciate you pointing this out for future consideration.

      About the USB interface: The current model uses a standard USB connection to ensure broad compatibility and reliable performance with a wide variety of devices. We agree that there is potential to enhance user experience further with newer USB standards or USB-C in future models, and we’ve shared your feedback with our product team.

      We’re sorry to hear that you found the screen brightness insufficient, especially in direct sunlight. The display on the XAV-AX1000 is designed to balance clarity and durability for automotive use, but we recognize that visibility in bright environments is a common concern. While adjusting the built-in brightness settings may help in some conditions, we understand your point and will pass this along as well.

      Thank you for also mentioning the price/functionality balance. We strive to offer features and reliability at competitive price points in the car audio market, and your perspective helps us assess where improvements can make a real difference for users. Your comments about wanting enhanced display resolution and brightness—while keeping it affordable—will be considered as we develop future products.

      If you have additional concerns, suggestions, or if you'd like support with setup or firmware updates, our support team is always here for you. Your detailed feedback will help us deliver better experiences, and we hope you continue to enjoy your audio system! Thank you for choosing Sony and for helping us improve with your input.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Apple carplay, Volume knob

    Rated 5 out of 5 stars

    Absolutely love!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this put into my 2007 Jeep Grand Cherokee after the factory radio stopped working. Love everything about it, the Car Play is amazing. I went with this one over others because it has the dial for the volume instead of buttons of the screen. I nice surprise i didnt know before buying it is that you can map the steering wheel buttons (if you have them) to whatever control you want! Defintly glad i got this one!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    WOW!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome product by Sony. Clean clear thunderous bass rocking my vehicle now. Easy to navigate and all the nice features that I need at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch screen

    Rated 5 out of 5 stars

    Better than Pioneer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great! I had previously had the Pioneer 1770 NEX and it doesn't work with CarPlay voice messages. So I swapped it out for this and it is night and day difference. The visibility is great during the day, the sound is better than the pioneer and the volume knob works great. I am so happy with this. It just works the way it should and I am happy to recommend this. I was worried I wouldn't like the resistive touch screen but its honestly not a big deal at all. It works just fine for carplay. It does lag a bit with CarPlay but its not terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Car stereo and back up camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great car stereo and backup camera. Easy to use with my iPhone. I love it!. This was a wonderful Christmas present from my family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maryann,

      Amazing! We're glad that you like the camera function and connectivity of the car stereo. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Apple carplay, Touch screen

    Rated 5 out of 5 stars

    Great Screen with an Excellent Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen is bigger and crisper than I thought it would be. It runs Apple CarPlay really well. I had small audio issues in the beginning when it was installed in my 2012 Cruze by Geek Squad, but that was soon resolved. I aside had a few steering wheel control issues but it was also resolved same day. All in all, I’m very happy with the purchase for my vehicle to make it feel brand new. I highly recommend this for older cars that you want to be able to have Apple CarPlay support. If you plan on not using CarPlay and using the default Bluetooth then it also works well.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Volume knob

    Rated 5 out of 5 stars

    Nice radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio, super simple to use and program. Still have a volume knob, so it's easy to increase while driving. Works great with phone carplay

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Volume knob

    Rated 5 out of 5 stars

    Love the CarPlay!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Definitely update the firmware to fix minor issues mentioned in other reviews. I like the physical USB port and physical volume knob too. I recently tried wireless CarPlay in another vehicle and prefer the wired version (which is what this product is) for now. The wireless is twice as expensive and doesn’t always recognize my iPhone. Also if you only use music apps, you probably would be better off using the Bluetooth function instead of CarPlay (this model does not support Android Auto). Best Buy did a great job at installing it too.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Best Radio Ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Radio!!! I had this installed in my car and love everything about it. The Apple car play is life changing and you won’t be able to go without it. It makes your car look high tech and sounds great. I had the geek squad install this in my car and they did a fantastic job. They were very professional and made sure everything was in working order and that I was satisfied. They cleaned everything up well and even offered to show how to use everything. I would definitely recommend buying this!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Tuner is good. Bluetooth works without a hitch. USB input for CarPlay right there on the front of the unit, so convenient. The CarPlay works well - your phone and the touchscreen radio become one for Apple Maps, Music, Messages, and phone calls. I chose this model because of it's clean non-busy looks, the CarPlay feature, the front panel USB input, and the volume knob. However, the volume knob, which doubles as a button to select features/settings, is really small and cheap feeling. Instructions and DIY Installation were easy and fun to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second unit that I bought. The first one in my GMC Sierra regular cab with no speaker upgrade. What a difference, with the factory stereo I could not even hear the thing when I was going down the road. The difference is night and day. I also bought this unit for my Hyundai ELANTRA and upgraded all the speakers to JBL Also added 2-8” subwoofers in the back with their own 600 W amp. I love all the upgrades! I primarily went with the second unit because I loved what it did in the truck and I also do not have to learn a new set of controls. Great stereo for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    nice radio with a few niggles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced a factory gm radio in my truck, with the addition of the steering wheel kit everything is almost the same. great sound quality and sensitive tuner for fm, the apple car play works well , and Bluetooth integration for my iphone works well. I only two negatives 1 the lack of a tuning knob, not everybody is millennial raised on swiping L/R and it is a pain to move up and down the channels quickly and smoothly. 2. When leaving the setup menu the radio does not return to your last source chosen, it stays on the home screen, meaning an additional button push to return to the source.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality, Touch screen

    Rated 5 out of 5 stars

    Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good easy to use. The sound is good. Touch screen is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, apple car play and backup camera work great. Only thing i wish is that there was an equalizer function to adjust the sound. Overall much better than stock Chevy radio.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Touch screen

    Rated 5 out of 5 stars

    Great upgrade for my Wrangler!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this in my 2015 Wrangler for a few months now. It was one of the only CarPlay units with a volume knob! CarPlay works great. The screen is size is good for what you need, and is responsive. There are a lot of sound options, so it takes awhile to tune the music to your liking. The screen is a bit more reflective than the stock screen but not too bad. My only complaint is that the volume knob does not light up at all. The top "HOME" button is the only thing that lights up on the front of the stereo.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall was pretty much plug and play although you do need to connect the head wire harness to plug in harness. Great sound with factory speakers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myoungless!
      It is a great pleasure to hear that the XAV-AX1000 was pretty much plug and play for you. We love that you’re enjoying the great sound with your factory speakers.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Apple carplay, Ease of use

    Rated 5 out of 5 stars

    2005 Gto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice radio lots of options . Backup camera , Apple car play and a volume knob. Easy install and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great receiver for the money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great receiver for the money, I added it to a 2013 Jetta to replace the factory radio, then added a backup camera and an amplifier with a subwoofer. Wish it also had Android Auto, but that's the only downside I can find.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Affordable head unit with great features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head unit - easy to use, nice features, and the presets make music sound so much better. Apple CarPlay is the best feature

    I would recommend this to a friend