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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1085 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers consistently note the good sound quality and ease of use of the 6.95" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver. Many appreciate the Apple CarPlay functionality and how well it works with a backup camera. However, some customers have expressed concerns about the inability to adjust the screen brightness, and a few have reported issues with the USB port and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,085 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great when it decides to function

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do love a decent stereo. I had best buy install this with new speakers and was happy with it for a few months. It consistently stalls out when disconnecting from a phone call with car play. If the car is hot it seems to glitch even more only connecting with a usb to car play about 30% of the time ( and yes I had my phone ports cleaned, using a lifetime warraty high quality usb cable). after multiple hard resets to the phone, and the stereo (even disconnecting the car battery) it still only kinda works whenever it wants to. I bought the extended warranty and needless to say will be upgrading very soon.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BILLYH,

      Thank you for considering Sony products.

      We apologize for the issues you’re experiencing with the XAVAX3250, particularly with CarPlay during phone calls and the glitches when using the USB connection. Thank you for taking the time to follow the troubleshooting steps.

      To ensure we can assist you effectively and address your concerns, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:

      - Name:
      - BestBuy Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Thank you for your patience, and we look forward to assisting you further.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great installer and radio!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd like to thank the installer at Best Buy on Cortez Rd in Bradenton. He did an amazing job. I believe his name was Kip. I would take a picture but my car is getting more work done on it. The radio is really nice. I love that it has Apple Carplay, which is something that I really need, as I often drive on the interstate. Works really well with my sound system too. Touch screen is nice but I also like how it has buttons, especially with the volume and home button. Overall, it's a great radio. Was installed on 12/6/2023 Wednesday at 4:15pm. Thanks again for the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Car radio install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the radio it's really loud, crisps and clean sound, great install as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TYCEET, thank you for your wonderful feedback! It brings us great joy to hear that you love the XAV-AX3250 radio.
      This model is designed to deliver powerful, high-quality sound and we are thrilled to know it has met your needs for loud, crisp audio. Additionally, its user-friendly installation process ensures that you can enjoy your music without any hassle.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Brightness

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple CarPlay works perfect! The only slight issue that the display is pretty bright and there’s only two brightness settings.

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 5 out of 5 stars

    2001 Dakota

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice radio so far has most all the features I wanted was easy to install with the dash kit . Only thing I wish was different is the USB being built in and a internal HD for storing music other than that great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, We are so glad to hear that you are happy with your XAVAX3250. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and navigate but the anti glare is lame do not see any advantages

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User981150,

      It is great to hear that you find the XAV-AX3250 easy to use and navigate! We design our interfaces to be as intuitive as possible, and we're glad that's been your experience. We also truly appreciate your honest feedback regarding the anti-glare touchscreen. We continuously strive to balance visibility in various lighting conditions with the feel of the display, and your comments will be passed along to our product team for review. Enjoy your drive and thanks for choosing Sony!

      Best regards,
      Dominck Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    nice sony bluetooth apple carplay stereo!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great stereo to turn an older vehicle into a bluetooth vehicle. Good technology and sound.. modern features. Once I switched to this stereo I didn't want a new car anymore..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Good choice for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still exploring all the features provided by this unit. Portable phone connection and sound quality excellent, external audio input excellent, operation of unit is intuitive/easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Screen brightness

    Rated 3 out of 5 stars

    Screen is the problem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main problem with my new receiver is that the screen is TOO SMALL, and the image is too dark and contrast too something for clear view. The sound is great.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LongshotLER, Thank you for the feedback. While we're glad you like the sound quality, we're sad to hear that you have concerns with the screen and picture quality. There are settings you can check in the device menu to improve the contrast and brightness of the screen. https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html

      Hope this helps. Thanks and regards, -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good radio for a base model. I thought I could live with base model features. I was wrong. When you connect a flash drive with 37 gig of music, it is painful to find the songs you want. The unit does what should be expected. If I was to do it again, I would spend an extra 150 bucks and get a more capable unit. This one excel's very well. Great sound. The Best Buy installer was great. Just be aware, this is a basic unit.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 4 out of 5 stars

    Good stereo

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fairly stable using apple CarPlay. After exactly one year, the USB cable is failing and now I am attempting a repair on my own.

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Nice upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice upgrade from the stock head unit in my 2014 Subaru Forester. I’m generally pleased with the features and performance at the price point this unit is sold at. The only thing that I could consider a drawback is the screen could stand to be brighter. It washes out considerably if direct sunlight hits it. Not the end of the world, but a small annoyance.

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 3 out of 5 stars

    I expected more from Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this radio so far. I have been wanting to add CarPlay to my vehicle for a long time so this was a big plus. While I was excited in the beginning I started to have quite a few issues that have been really frustrating. 1. In the morning, if the weather has been below 50 degrees I find the radio is is extreme slow and unresponsive. When I plug in my phone many times the CarPlay icon won’t come up or when it does I will tap and it will beep but never load. Many times I have to disconnect and reconnect to get it to load. Once it is loaded it is extremely slow to change apps. 2. The included microphone is terrible. Everyone I talk to remarks how poor the audio quality is compared to my previous mic. I have tried moving it different places and it still seems to pickup alot of road noise. 3. In direct sunlight the screen is almost completely useless. 4. Touch sensitivity is not very high. Many times I have to tap the screen two or three times before it will register a tap, especially in CarPlay mode.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for this product. Stereo tech was awesome and made installation faster than i thought

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Big upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Love the addition of carplay to my 2013 Wrangler that had the crappy screenless UConnect system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Love it so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound got it to replace a kenwood significant improvement on sound quality and has weblink feature that doea screen mirror. Screen could be better but it is not bad

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Sony Xav-AX3250

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stereo. The only thing I don't like is that it has terrible screen glare. I'm going to have to have my windows tinted just for the radio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryW, thanks for choosing and purchasing our product. We're glad to know you love it. We're sorry to hear that you have an issue with the screen of your Sony unit. Please try adjusting the screen brightness settings on the stereo. Sometimes reducing the brightness can help minimize glare. Please follow this link for more details:

      https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html?search=brightness

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony.
      ~Earl Sony_US

  • Pros mentioned:
    Backup camera, Ease of use

    Rated 5 out of 5 stars

    Modernized my truck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio install made me love my truck again. Installed a backup camera that was plug and play. Super easy install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Head Unit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for almost a year now works Great still . The touch screen is responsive to the touch of ur finger . The hook up was simple . Love this headunit in my Dad Van .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, MatthewK! We're glad you are happy with your car media player. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    SONY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice easy to install, simple to use and updated to current standards. Simple to connect my android.

    I would recommend this to a friend
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