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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color reproduction, and ease of use of this 65" 4K Ultra HD TV. Many appreciate the 4K capabilities and upscaling features, while some find the design sleek and modern. However, customers are negative about the remote control, citing issues with its functionality and lack of backlighting, and some have expressed concerns regarding the product's price and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,661 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Initial Impressions - after one month of ownership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has three issues that, to me, prevent it from getting five stars. 1. Every maybe one or two dozen times I try to turn it on (power button on the included Sony remote), it won't turn on, I have to pull the plug and then plug it back in to get it to start. I've resorted to plugging it into a power supply that kills the power when I turn it off...at least this way it always turns on, but the trade off is you wait for the TV to boot up. 2. The remote stops responding every so often, you have to wait, almost like an old slow computer, give it maybe 15 or 20 seconds and it starts to respond. I've only noticed this behavior when going thru menus and channel surfing. 3. There is a weird refresh thing that happens on faces in movies (OTA TV isn't affected), like the face is being processed differently and the X1 chip has a lag in processing whatever it is doing. There might be a way around this but nothing I've tried has worked, I'll have to search the AVS forums. Oh, this is only when you have close ups of the actor's face. Outside of these issues, it is a beautiful TV to look at even when off, all HD and 4K content is amazing. The colors are far better than my last Bravia TV. I keep checking for a firmware update hoping that might be the fix but still nothing. Keep in mind, I was looking for perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not the latest OLED, but it's half the price and proven tech, solid. Great image quality and unless you are an av-phile, the view angle, color depth, and black is the best I've seen for this price range. Streaming media has issues as it will on any device, particularly in dark scenes with a fine gradient of light to dark...such as in the movie Arrival. Wide stepping of the gradient is obvious and distracting..but again, it's streaming from the net, albeit we have it wired to 300Mbps Time Warner RoadRunner, it's still the net. The wireless 5G or 2.4, worked out of the box and flawlessly. Cable rocks. Using our PS4 and an 'ok' blueray player, the gradient issue does not exist, when the screen goes dark, we cannot see our hands in front of our faces. Color is rediculously configurable, I don't touch it (set to cinema in general) and switch to game mode for sports using the sports button on the home page. Sound is of course meh, so invest in a sound bar if you need a cinema or stadium experience. I give it four and 7/8 stars...Five stars if the interface (home screen in particular) was more configurable...it's configurable, but falls just short of what I would consider "advertisement free" and convenient. Screen mirroring from our devices is just awesome. Great job Sony, I'll go another 5-10 years before buying an OLED...unless we win the lottery.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    XBR Can't go wrong...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XBR Can't go wrong... I upgraded from a 70" Sony R-55 few years older. This XBR 65" is awesome..!!!! I will admit that some of the new awesomeness comes from NEW integrated features. Netflix & Hulu work almost seamlessly (Until they don't...LOL). When that happens you close the app and restart - no big deal. Just like your iPhone - just close app and relaunch it. 1. Picture is EXCELLENT. I am not a VideoPhile - so I have not done more that color bar set up - but there are no problems in my opinion. 2. Sound is very good. I mostly use Onkyo THX receiver for most viewing/listening. But later in evening - I use just TV sound. No complaints. I do wonder what a difference the XBR Bluetooth Subwoofer would make - I have not purchased one - and don't feel I need to; just curious. 3. Remote is easy to use and straight forward. Except - its the same right side up and upside down, so in the dark it takes a click of the wrong button to realize you are holding it upside down. (Lighted remote would have been nice..!!) OVERALL RATING 9.7 Out of 10. I would have to be very picky to not rate this any lower. It's pretty much a perfect TV and great size, features, & value. (( Oh yeah it's 3D too...)) so every once in awhile.. I will remember to watch the 3D version of a movie...!!!! Next I need a 4K BluRay player - or I may just upgrade my XboxOne...

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    We absolutely love this TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent several weeks researching the top rated 65" 4K - Ultra HD TV's before deciding to buy a Sony. Then I researched and read reviews on both the Sony 850D and the 930D. The contrast, improved clarity and brightness on the 930D with (Extended Dynamic Range) made it worth the higher price. This is the best TV we have ever purchased. We could not be happier with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, great TV, Sony ecosystem trouble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is overall a great TV. Size is perfect for our space, and the picture is fantastic. Coming from a plasma, I really appreciate the contrast and how deep the black color is on this TV. Having android TV built in has been great and saved us from buying another Roku. I love the integration with google music and the huge artist pictures that show up when streaming. That being said, the Sony ecosystem is a little finicky. We bought this with the Sony - 2.1-Channel Soundbar System with Wireless Subwoofer and Digital Amplifier and a Sony BDP-S1500 Refurbished Blu-Ray Player with Wired Streaming. When the sound bar and the television were first unboxed, they worked together beautifully. I then had to unplug the TV to move it to a different place on the surge protector we were using to accomodate the blu-ray player, and everything went bad quickly. The blu ray no longer got any sound, the sound bar would not work with the TV, just all kinds of problems. We called the Sony customer service number and they were great, got it all working again...for a few days. We then gave up and decided to factory reset the TV, sound bar, and blu ray player and start from scratch. Has been a while now with no issues. Overall I love this setup and this TV, I just wish we hadn't had so many problems getting all the Sony stuff to work together correctly. However, now that it is all set up I think it is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Lovely TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did quite a bit of research before buying the Sony. I wanted a TV that had optimal back lighting. My friends talked me out of the Vizio products. I find the picture quality of the Sony to be very good and the colors to be excellent. My biggest complaint is not with the TV, but with finding 4K content to play on the TV. It was my birthday when I bought the TV so I got 10% off an already low price because of it being Superbowl week. I paid about 1650 for this TV when it regularly sells for 2200. I think I got a steal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warped screen, laggy home screen, uneven backlight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any person spending this much on an electronic purchase, I reviewed almost every tv looking for 240hz and full backlight. Unfortunately both things are very hard to come by nowadays (as I have loyally purchased Sony tvs for the past decade). However, I settled on this tv due to the raw numbers and incredible contrast in the store. What I was looking for: - The darkest darks, the brightest brights. - No ghosting, shadows, or burnt edges into the image - Quick buffering, no shuddering, strong built-in WiFi support for 4K since I have 300mbps connection. Pros: - Has the brightest and most authentic colors I've seen when comparing against Samsung, Vizio, and LG flagship tvs - Great looking, thin tv - Home navigation options and layout - Voice activated remote and overall remote layout work great - Integrated WiFi works quite well for streaming large files and buffering 4K content Cons: - TV was warped in the top middle so it has a slight curve to it. Read other reviews this happens during manufacturing. - If YouTube or another app takes longer than 10 seconds to load a video, it restarts the tv - TV doesn't always respond to the remote quickly and has 2 - 3 seconds delay or have to repeatedly press the same button - The mounting bracket is quite low on the tv so if you had a VESA mounting bracket in the past in the middle of your tv, it could expose the bottom half or be quite top heavy - When displaying black, you can see lighter swipe marks where I believe the backlight was pushed into place. It looks like a light paint strokes throughout the screen. - Above the logo and edges, there is a lighter display due when the screen was pressed in. Other: - The Bravia Sync functionality is limited as it doesn't natively support many audio systems. ARC HDMI was easy to setup but I ultimately ended up dropping it because of the conflict it caused with a universal remote (which was eventually corrected just would like it to be more intuitive). - Doesn't consistently power on with Harmony remote. This could be a Logitech error but I have noticed several times where it takes a few presses on the tv remote to power it on as well. I want to love this tv as I own several Sony products; however, if I would have noticed most of these things within the 30 day return window, I would have returned it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Taen, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, for any issue related to the functionality of the unit, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/60594. -Oscar. sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the TV for about a week and a half. So far so good. Good picture quality and the setup was great with Geek Squad mounting my TV. Little bit of a hassle in the store with a few things but eventually everything was resolved. Sony always makes great TVs and this is my 4th TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV I've ever owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted an LG OLED, it was a thousand more and I didn't want to spend that. So had to settle for the Sony HDR. Excuse me did I say settled. Best purchasing decision I've ever made. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a smoking deal on this and I was very content! My wife actually insisted in getting the tv which never happens!!! So that's a big plus, I also was waiting for the prices to drop and we picked it up although we weren't in the market but boy was this a steal. Vida at Davenport Florida helped us out and she helped us with the whole transaction and she even recommended a better router that we had which was an amazing investment. The hdr on this is phenomenal and I am still in awe. I now want a new AV receiver but we opted to hold off and mount this bad boy up our self which was a breeze! Definitely recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before I purchased this TV. Best picture for the money. Sony builds a quality product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great TV overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace our four-year-old 60 inch Vizio. We've had no problems with the Vizio, just wanted a bigger screen and 4K. The Google powered smart TV features work very well overall and the Built in Google voice search function is pretty cool. Overall the picture is very good however the screen has some light areas on the screen but only really visible when all black scene.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony tv 4k 930d

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony TV 930D 65 inches has very good picture . it is excellent .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv on Aug 16th as a replacement for a defective Samsung tv I had purchased from BB. The BB tech staff said there was a known defect in the Samsung tv. I received the Sony tv which I paid more for than the Samsung on Saturday. On Monday the volume bar would not go off the screen. Worked with Sony for 2 hours doing multiple factory resets. Could not fix the problem so I left it unplugged it and plugged it back I and did another factory reset and the problem went away. Two days later another problem occurred. The tv as showing double and triple images while watching baseball game, tried changing the channel but no help. Went to BB today and showed them the video but they would not take it back even though I offered to purchase a more expensive tv. They insisted on having a tech try to diagnose the problems. I am an Elite Plus member and it clearly states I have 45 days to return or exchange anything I buy. I no longer trust this tv and don't want a tv that is 7 days old and needs repair. They said they had already made an exception for me on the Samsung tv that was defective even though they were aware of the defect in th Samsung model they sold me. I am very disappointed in Best Buy as they acted like they were doing me a favor. I spent countless hours on the phone with Samsung and now Sony as well as Best Buy. This tv is watchable but has a very poor picture.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Ever Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchases this 4K TV online, checked it out once in person, and was by no means disappointed. The TV was fairly easy to transport, setup, and program. The color, sounds, and resolution are fantastic. It also works quite well with 3D movies. I would definitely recommend it to anyone wanting to buy a new 4K TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great however the sound bar that I was convinced to buy with TV DOES not work after following directions with how to hook it up. And I don't think it's right that I have to pay $150 fee for Geek Squad to make it work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Picture, Stunning design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the min it came out of the box the unit is impressive. On or off it is just stunning! Dark colors are really what sets this apart. Fantastic!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I been a SONY user a long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been a SONY user a long time. It is definitely my only choice for tv's. I'm happy again with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for large family room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thin. Easy operator Lots of tv option The whole family will love it even the nabors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K 65" Sony smart television with 3D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture with great detail and true natural colors. The 3D piture is excellent.

    I would recommend this to a friend
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