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Customer Ratings & Reviews

Your price for this item is $989.99
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The comparable value price is $2,199.99

Customer reviews

Rating 4.5 out of 5 stars with 1661 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color reproduction, and ease of use of this 65" 4K Ultra HD TV. Many appreciate the 4K capabilities and upscaling features, while some find the design sleek and modern. However, customers are negative about the remote control, citing issues with its functionality and lack of backlighting, and some have expressed concerns regarding the product's price and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,661 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, vibrant picture quality. Sits great on our tv console. The only problem we had was set -up due to we have cable, Bose sound bar and XBox slim. We would deffinately recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was torn between this and Samsung's newest. Already a Sammy owner for the last 3 tvs. The HDR black levels extermely well done and the 4K look amazingly sharp. Great Investment!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great set!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ready many reviews before buying this set. I have not regretted my purchase. This is a great 4k tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the picture is outstanding in my view. The only drawback with the Sony is the user interface which I have not gotten used to and might never like.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Gorgeous Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors in this TV are just beautiful. The size seems to be perfect to fit over our fireplace. We are very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Picture looks great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last TV was Samsung because the price value ratio made it worth it. However, Sony is a better quality TV. When I saw the price on this one I did not hesitate to make the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic sound and picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old TV was obsolete so I opted for an upgrade! I could not be happier, the picture is clear and crisp and the sound hooked up to my stereo surround speaker system is terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture best tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a long time Sony fan. But was going to buy the Samsung equivalent tv and then saw this one and bought instead. The picture is a lot more realistic on this tv in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Decent TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a good image under both bright and dimly lit conditions. A narrow, gray vertical band initially appeared on both sides of the TV, but that has disappeared. I have put that down to a issue with the signal from the set top box. The one issue I have with the TV concerns it sound. By making the TV thin Sony has sacrificed quite a bit on the built-in speakers. The sound is not very robust and I sometimes have to keep it at a very high level to get acceptable performance.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    such a great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. Unbelievable picture for both movies and sports. Only minor issue is some glare in bright lighting but other than that it truly exceeded all my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Not what I expected from a Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the TV looked amazing, but after finally putting in plenty of hours behind this set I think Sony really has a lack of quality control. The TV experiences vertical TV banding which is a defect in the panel. The TV also seems to glitch up quite a bit and the android can be unstable. Sometimes it seems as if the HDR doesn't always work quite right either, for example my xbox one s puts out 4k HDR but sometimes the blacks seem to be green, but other times its perfect black. Ive also noticed this within netflix watching HDR content. It seems as if the black levels are messing up sometimes when viewing HDR content, and won't be resolved until TV is rebooted. Another complaint I have about this TV is the fact that you can't actually fully power it off without unplugging from wall for 30 seconds, when powering off with the remote, it keeps the TV in a sleep type mode so that it turns on faster, Samsung has a option to disable this setting but I can't seem to find this setting within the Sony, which is also a complaint of mine being that the menu is hard to navigate and find what you are looking for. but to be honest I haven't been happy with any TV I've purchased in the last 10 years, being a Tv repair tech I tend to always find issues, and I'm stuck being unsatisfied until I finally decide to upgrade again hoping a $3000 Tv will finally be worth the money, but so far it never has been.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bstanced, we regret that the TV failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products. We will pass this to the proper department. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with this TV. The size turned out to be perfect, and such amazing picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    I Love My Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 3D 4K TV is the best one I've ever owned to date. 4K is impeccable, 3D works good, Android TV is something new for me but it suits the needs of being Smart TV capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Pioneer Elite 64" HDTV with this Sony 65" LED-2160p a month or so ago. It was easy to set up and the picture is fantastic! Ultra 4k is really a big step up in picture quality. We really like how realistic and vibrant the picture is. Love that we can Chromecast with it and all the "smart" features. We did a lot of research before purchasing and if you don't want to spend the big money on OLED this set is surely the way to go. I would also like to mention that I was pleasantly surprised by the professionalism and knowledge of the best buy employees in helping answer questions when I was deciding to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works good. It's nice to be able to stream on the internet. The TV has mode settings to change to that brightens or darkens the picture to your choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, this is my thrid Sony Bravia in the last five years.(the other two still work great btw). Just upgraded the screen size on each. The UHD enhancement is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Beautifully initially

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this TV back in mid September, it was absolutely stunning. Especially coupled with the Panasonic Ultra 4K blu ray player. However, 3 months later, it won't turn on. Best buy totally neglected any support. Wasn't what I expected after purchasing over $7000 in electronics this past year and being an elite member. Over the past couple of weeks, it is playoff season, and our 65inch 4K Ultra Black TV is sitting against the wall with a blanket over it. Sony is trying to diagnose the problem from 3000 miles away and thinks its a part that is out of stock. Not what I envisioned when I purchased that TV. Very disappointed with Best Buy and Sony on this one. Come on guys, you can do better!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great, the Android O/S is quite challenging with the Sony Sound Bar. I have to restart the TV when the TV does not speak to the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture if not for curve or bend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture. Slight curve or bend in top of screen may force me to return it. If screen bend issue is resolved i would recommend it, otherwise absolutely NOT!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Exceptional Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected this TV because it was ranked online as one of the top 4k TVs of 2017. I have not been disappointed! The Netflix, YouTube, & AndroidCast is seamless. Great TV.

    I would recommend this to a friend