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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1661 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color reproduction, and ease of use of this 65" 4K Ultra HD TV. Many appreciate the 4K capabilities and upscaling features, while some find the design sleek and modern. However, customers are negative about the remote control, citing issues with its functionality and lack of backlighting, and some have expressed concerns regarding the product's price and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,661 reviews
  • Rated 4 out of 5 stars

    Really Like the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my only complaint is that one of the apps does not always work. I have to unplug the tv to reset the app and I've looked for an update or way to re-load the app and can't find one. Not sure if it's the app problem or tv problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is phenomenal 4K/3D HDR TV! I did a good bit of research and it came down to the Samsung 9500 4K TV and this one. I chose this one because of it's additional 3D feature and better dynamic range vs. the Samsung 9500. This TV is amazing when calibrated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We finally broke down to buy a new TV. Went to Best Buy without a clue of what brand to purchase. Our sales associate was so helpful. He showed us the difference brand TVs and Sony is what fit our needs the best. Got our new TV home installed and are loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first TV I've ever bought that looked just as great in my house as in the store. Everything looks amazing that I watch. No calibrations or tweaking of colors or settings. Bestbuy employees sent me in the right direction without breaking the bank.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV, and much more. The picture and clarity are nothing less than amazing. Paired with the easy to use apps and it is a true entertainment center.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Incredible picture but terrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this knowing the picture was great and sound not so. I use a Sony sound bar for normal viewing and a Yamaha 7.1 surround system for movies. When it was delivered I tested the sound from this TV and couldn't believe how bad it was. I never though Sony would release a product with this poor sound quality. That said, I love the picture and the sound isn't an issue since I don't use the internal speakers. Pass this one by.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV for a few months now and so far it's a great TV. I love the google integration, which truly enhances my TV viewing experience. I can speak what I want Googled which makes searching for things to watch much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model has been very reliable and provides a great image. Although it does use a great deal of electricity so remember to use the program to turn it off after a certain amount of use. Do not regret this buy at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent televisionGreat TV. The image is excelle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. The image is excellent the 3D looks super good. All internet programming is easy to use. And the setup menu is easier than the Samsun. Good support of the equipment by internet and telephone. In other words I'm fascinated with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up to date features and works with my accessories.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared curved panels to this Sony flat panel. Both had similar clarity. My deciding factor was that I could still use all my older accessories as this unit had all the right inputs. The curved tv did not and forced you to upgrade accessories.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great replacement tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told the Geekk squad would connect /set up our tv and at the same time set up google home (we paid for this service separately) and also have google home control out tv. Geek squad did set up our tv yet at a anothr day & time, Best Buy sent someone else out to set up google home. Unfortunately, NOT able to set up google home to control out tv (this is why we chose the tv we did because was compatable with google home - WRONG! Also told he didn't know if we could skyp on smart tv because he couldn't find built in camera. We are dissappointed this did not work out what we were told by store and geek squad and sales clerk.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Led TV for HT setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 65" 930D is great for movies and cable tv viewing. HDR feature is really nice and tv settings have a lot to offer. Colors, contrast and black levels are very good. 4k HDR movies on this tv is superb. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME TV!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the picture quality to the ease of setup. It is by far the best tv i have ever owned. WiFi was so easy to set up. We were watching Netflix in five minutes plugging in tv. Voice recognition with remote is a wonderful suprise, and fun to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture & Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considered the OLED but the picture on this Sony was so similar that I couldn't justify the price difference. Often I've commented that the picture is just amazing with the hi-def broadcast and 4K movies the picture detail is incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the holiday sale price, I was able to get a higher quality TV than I normally would have been able to. The picture quality compared to other devices I have used in the past is evident. Sony has a great interface on their homescreen.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 3 out of 5 stars

    Good TV could have better navigation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV meets our needs... sound could be better.. but TV's are made to have sound systems now. app navigation could be made easier Fandangonow was a smidge hard to find.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi philomena, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Great TV, when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the TV for the first two weeks, great quality and features. Picture quality with 4K content was amazing... Then it stopped working. Won't turn on. Apparently it's a problem this model has been having. The geek squad will be making a repair free of charge, but it is a major hassle and I'm out of a living room tv for two weeks while the parts come. Also had some minor Smart TV software issues while it was still working. Will try to update my review once it's working again and I use it more.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Evan, We are sorry to hear this. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We appreciate your time to share your experience. This will be forwarded to the proper department. -Vincent sony_US

  • Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a bunch of online research and visited the store a number of times to compare Vizio, Samsung, LG equivalent models. The clarity, viewing angle is amazing. I have a room with lots of light and the picture is great. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loooove this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying watching this tv. The contrast, vividness & blacks are awesome. We're watching a movie or a program and actually stop to comment on the quality of the image. With a good sound bar, it feels like we have great seats at the theater.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What one would expect from Sony good picture and all the bells and whistles. Would be nice to have coax cable input on the set - has every other kind, but I need the coax for direct input without a converter to HDMI.

    I would recommend this to a friend