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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1661 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color reproduction, and ease of use of this 65" 4K Ultra HD TV. Many appreciate the 4K capabilities and upscaling features, while some find the design sleek and modern. However, customers are negative about the remote control, citing issues with its functionality and lack of backlighting, and some have expressed concerns regarding the product's price and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,661 reviews
  • Pros mentioned:
    Color, Upscaling

    Rated 5 out of 5 stars

    Happy so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV (65" 930D) for a week now, and I'm very happy with it. There is the typical blotchiness in menu screens at times, but when watching any material I'm seeing very uniform black levels (I can watch in an all black room without being distracted by black smudging, flashlighting etc (coming from a Samsung 60" JS7100 which was very irritating in low or no ambient light levels)). The builtin Netflix app streams 4K UHD pretty well (wireless supports 5G band); however, at times the audio drops from 5.1 channel to 2 channel (not sure if this is TV, my wireless, or strain on Netflix servers). Haven't tried HDR material yet, but my 2 year old Sony upscaling to 4K Blu-ray player looks very good (see no need to buy a 4K native player until they drop in price). When adjusting back lighting levels, the darkest back light level is only available with Light Sensor turned on. Turn off Vivid Color if your TV stations are too saturated. Right now, I'm not seeing any reason to do extensive calibration of the TV (I use Standard for TV, and Home Cinema for any movies (only had to reduce color saturation a little, and play with the brightness level a bit, and turned off Vivid Color in standard mode (does not seem to oversaturate in Home Cinema mode). Happy so far! I see this TV is back on the Best Buy site as a special order item (I don't think it was when I ordered it). Make sure you read the fine details (15% restocking fee). TV is a bit flexible, so treat carefully (very well packed, take some pictures in case you need to pack it back up).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics were great and you can download games and play it on the tv. I liked how you can control it with a dualshock 4 controller but it would've been better it other controllers were compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv that I have ever owned and I've had many from many brands. This is close to one of the best tvs you can get. The graphics are superior, looks great with games on my Xbox one s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a little over a month using this TV I can honestly say I'm very satisfied. This was a replacement for the last Sony TV that lasted over 8.5 years. Hopefully this one last as long or longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing all of the pros and cons of the numerous tv's on the market, I decided to purchase this Sony 4 K Ultra HD TV. I replaced a 10 year old 40" Sony Bravia 1080 p with this awesome TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation, techs,service, as well as, the overall product performance and picture are fantastic. I am very pleased with the sales staff, deilivery and the overall experience was excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harty, You chose the best! We are glad you are very pleased with your new Bravia TV. We'll keep improving the performance and quality of our products and services. Thank you for your feedback. -Vincent sony_US

  • Rated 5 out of 5 stars

    Still Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Late 2016 is when I bought this TV set and it still a great TV! Seen 4K TV's at Walmart lately and can honestly say...this TV still gives a better quality picture.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 3 out of 5 stars

    Outstanding picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality tv. My only issue with this tv is that it has too many bugs. Had to return this tv twice due to screen bleeding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Condescendingtones, We're sorry to hear about what happened. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Sony - the One and Only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We simply love our new Sony 4k LED TV. Easy to install and beautiful, outstanding color. Best part is to watch my older DVDs and see them come to a more colorful "life". Excellent product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv. I did have some problems with the screen when I first bought it and Best Buy was going to come fix it. The next day it was fine and hasn’t happened since

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed my experience purchasing a tv from you but I did not know to make it better it requires an additional $250 to calibrate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love the picture but I do notice some shudder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I love my new tv but I still have not been able to find the happy medium between too much smoothing and not enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone who sees it loves the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone who sees it loves the picture. It is very clear, easy to use, picks up the Internet easily, only the sound bar, purchased separately, sometimes shots off maybe it's just a setting

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony makes Great TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony 65inch TV. My old one listed 12 years. Only reason I have not given it the 5th star is the Andriod operating system, waiting to see if new updates help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart TV is an understatement. HDMI ports aren't working and I'm awaiting the Geek Squads help, but I've been able to watch all sorts of programming through the built in apps. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great picture for regular TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has awesome regular picture BUT 3D is LESS than stellar to say the least.. if you are looking for a 3D TV not a good choice!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bright Colors and Beautiful Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony Tv. Love the Google Play. I just wish there was a app manager to close an app once you are done with it. Other than that this tv is great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Crisp imaging, hardly used the 3D but good to know it’s there. Had to hard reset a few times but very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV that I have purchased. I have a standard Sony 4K and this one blows it out of the water. The HDR really Makes a difference. I would recommend this TV to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ordered but NOT received

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the purchase the sales person said, "I see you had your last television calibrated by Geek Squad. Do you want the new one calibrated?" I said "Yes". I paid the total presented. After accumulating 100+ hours on my new television I called Geek Squad to schedule the calibration. Geek Squad indicated I had NOT purchased a calibration and offered to sell me one. I declined and said I may pursue it at the store. Sometimes it takes extra effort to get a business to accept one's money.

    No, I would not recommend this to a friend