Customer Ratings & Reviews
- Model:
- XBR65X930D
- SKU:
- 4804100
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color reproduction, and ease of use of this 65" 4K Ultra HD TV. Many appreciate the 4K capabilities and upscaling features, while some find the design sleek and modern. However, customers are negative about the remote control, citing issues with its functionality and lack of backlighting, and some have expressed concerns regarding the product's price and reliability.
This summary was generated by AI based on customer reviews.
Terrible 3D cross talk and Ghosting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like most of the other reviewers, I had issue with the 3D function of this television. No adjustment or firmware update made any difference. I am returning this television and buying an LG. As a matter of fact I probably won't be purchasing any other Sony products in the future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thanks again! ~Erin
Don't do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after 6 days, was not worth the money and settings have to be changed for every different channel. Also came without parts and Bestbuy charged us for those. Called Sony and they wouldn't call us back until 7 days later (after it was already returned) DON'T BUY IT
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hayes,We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
its ok but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for the money it is junk, if it was like $50 it would good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff, Thank you for your input. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products and services. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Buy Purchase protection plan 'cause you'll need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.60 days after I purchased it, this TV will no longer power on. You'll get no help from Best Buy without buying the Purchase Protection Plan for $280 (because that's were they make their profit). And good luck getting support from Sony. I recommend buying another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JT22, thank you for your message. Troubleshooting steps to perform a power reset is available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/75705. NOTE: If the TV is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the TV. Oscar.
Unlucky purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this 3 weeks ago and it has to be returned due to malfunctions, best buy is great at fixing the issue but I'm disappointed that the product isn't working correctly. Unfortunately there is white clouding on the screen during black areas and dark scenes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for your input. An article here will help us isolating and resolving the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/41819/. Thanks, Vincent
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv as a open box shelf display got a great deal but only after a week of owning it, it would not turn on! Called customer service at my local store and they were more then accommodating and helped me get a new tv that same day!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Chris, Thank you for your input. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward your information to the proper department. Thank you for your feedback. -Vincent
WARNING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Sony TVs, I bought this TV and it died 2 months after purchase. Sony is giving me the run around and offered me a downgraded refurbished TV. Very bad business I had Samsung and LG TVs for years and never had a problem. Shame
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bilal,
Our apologies for the inconvenience that this may have caused.Sony takes into consideration all feedback to improve the performance and quality of our products. We will pass this to the proper department. Thank you for your time. Regards,-Jay
Issues with my new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just came home from vacation my brand new Sony - 65 Class (64.5 diag) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range - Black will not turn on. No power nothing the power pack has no heat nothing is working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi giffordde, Here are some steps that you may follow to troubleshoot the issue. https://us.en.kb.sony.com/app/answers/detail/a_id/75501/p/61659,95543,96010,96063/c/65,66/kw/no%20power -Jerome
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light bleed, cloudy/grey blacks, awful audio, panel may come bent out the box (known manufacturer defect).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ripper2k, please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help. Regards, ^Ron
Sony support is pretty bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV died after less than 5 months and will not turn on or anything. I called Sony for an update after 5 days on my case and every piece of my information they took was incorrect. Hopefully, someday, it will be fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eric. We certainly empathize with your frustration and disappointment and we thank you for bringing us this attention. Please allow us to help you and turn this to a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Please also include your event ID or reference number if you have one. Thank you. ~Ralph
- Pros mentioned:Color, Picture quality
Sony 4K XBR 930D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first initial purchase was the Sony 900C which was on sale for $1999.00. Now that was a very good deal, but I had the dreaded white screen bleed in two of the bottom lower corners. After doing more research I found out about HDR & decided to make the jump in upgrade & price to this beauty. I had two wait almost two & half weeks to get in because it had to be ordered, but it's been worth the wait. The picture is a stunner!! No screen bleed. Blacks are reproduced deep as well as with other colors. Do yourself a favor & tweak your settings as I have. Also I purchased a Sony blu Ray player with 3D that can upscale to 4K. All in all I'm very very happy with the upgrade & service from Best Buy. I have Directv coming today to finish my 4K upgrade with new equipment & they aren't evening charging me or asking me to sign a new contract because I've bee with them for 21 years. Now all I need is for NFL football season to get here!! Go Dallas Cowboys!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCOWBOY1969,
Good to know that you are happy with your purchase!
Thank you for choosing Sony!
>Joffrey
good picture, bad frame design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google it , you will find lots of discussion for bending frame issue. thanks for bestbuy holiday season return policy; returned and exchanged (with different sony model) with no issue at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AENC, It is unfortunate that the TV had to be returned. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had 3 years and it died. Very dissatisfied with Sony bought in Dec 2016 and it’s dead! We have not had any storms it’s just dead!
No, I would not recommend this to a friendIrritating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every software update will fix 1 item, but break something else. This was a very expensive tv to have so many problems. This is the last Sony for me.
No, I would not recommend this to a friendterrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very glitchy TV. After the last update, the TV just keeps freezing in a continual loop and is completely useless. I really regret buying this TV.
No, I would not recommend this to a friendDead pixel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had dead pixels on first start up.waited two week for the tv and it's defective now I have to wait for a replacement Best Buy could make this a bit easier
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dwnboys316! Thank you for bringing this to our attention, we apologize for the inconvenience you have experienced. We will make sure to pass this feedback to the appropriate department for further review.~Jeannette
Geat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up a 65" over the weekend. Seems to be a really great TV. Good: Its thin. Backlight drive seems to work pretty well in certain scenes. One remote this year instead of two. Colors are amazing! Blacks are great. Not OLED black but close. Very bright. Runs android as the OS. 4k upscaling looks great. Looks great in both daytime and night watching. Bad: Comes with android 5.1.1 so hasn't yet been updated to 6.x. Noticed some blue blotches in darker screen in menus but it goes away when watching content so not a huge deal. Power brick in power cord. Did not come with a wall mount like some of the x900 series tvs did last year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jay20, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar
- Pros mentioned:Color, Picture quality
65X930D
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding TV. Love the colors and even the dark scenes look great - obviously not OLED great but getting close. Lots of complaints in reviews about crooked frames/screens. Mine is perfectly straight. Had Best Buy drop off the TV but I unpacked, mounted and connected it (with my son's help). We are really enjoying our new TV and look forward to more 4K programming. By the way, take some of these reviews with a grain of salt. Too many videophiles expecting perfection - which doesn't exist. These people need to start enjoying and watching TV rather than watching their TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tico62,
Good to know that you are happy with your purchase!
Thank you for choosing Sony!
>Joffrey
Worst tv ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 3 years it went bust. Green bars all over screen. Never buy it . Get a samsung or a pioneer
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality
I like my TV but my LG 55EF9500 looks best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tested Samsung 4K UHD player; The Martian 4K looks excellent. Video processing is very good. My main complaint it only supports HDR10; Dolby Vision support is nonexistent. Black levels 9/10. The rim 1st inch has grey tint around perimeter. Probably an edge light issue.
I would recommend this to a friend