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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2100 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality and vibrant colors of the 65" Class A8H Series OLED 4K UHD Smart Android TV. Many users also appreciate the reasonable price point and easy setup process. While some users express disappointment in the lack of HDMI 2.1 ports and the occasional issue with the remote control, the overall sentiment towards this TV remains positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,100 reviews
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Sony Bravia

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this TV. The price was more than we planned on spending, but now that we have it glad we did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello stove, We are glad that you still chose the A8H. You chose the best TV brand. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Thank you for trusting Sony! Sony_US

  • Rated 5 out of 5 stars

    Great Picture and Responsive UI

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First OLED for us and it was replacing a 2012 Panasonic Plasma. Was a bit concerned about glare as this is in a main family room with many windows but it is no worse (maybe a bit better) than the Plasma it replaced. Internal Apps seem to work fine (Netflix, A Prime, Disney+) and 4K with HDR looks great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spartan, We are glad that you like the picture quality and Android user interface of your new Sony Bravia TV. Your A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Sony's Android Smart TV has an unbeatable number of apps. Choose the ones that make your life more fun and entertaining. We are also glad that you noticed the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice but don't get rid of your roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality excellent. Android TV buggy, some nice features but I have had to do power off reboot once so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SonyA8H, We are glad that you like the picture quality of your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Please make sure your TV runs the latest firmware. Perform a software update if the TV is outdated to isolate the issue.

      If you are still having the same issue, you can email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Clear & Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and excellent picture, but going to upgrade from the Sony 65' OLED A8H to the Sony 77' OLED A9G MASTER.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pdavis, Great! We're glad that you like the clear and excellent picture quality of your A8H. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

      We're sure that you'll also love the A9G MASTER Series TV. The TV is powered by our best processor ever, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV and vibrant colors. And, our MASTER Series TVs are meticulously engineered to faithfully convey the creator’s intent on-screen.

      Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    New Sony TV and Blu Ray Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new 65" Sony TV and a Blu Ray player. Ryan Castner was the salesman that waited on us. He was very helpful in our purchase. Ariel was the Geek Squad person that brought the equipment and set it up for us. He also did a great job and explained how things operated.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie, We are glad that you are happy with your new Sony Bravia TV and Blu-ray player. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. It's nice to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Stunning picture but too much monitoring

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning picture and good sound as well. Not a fan of all the monitoring software though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Humanallien, Thank you for giving the product a positive feedback! And we're very happy to hear you like the stunning OLED display and excellent sound quality of your new TV. We appreciate your feedback and Sony has a Privacy Policy to help protect your personal information, as well as that of your family and children. Sony does not share any personal information with third-party companies without your consent.
      The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv. The color is exceptional and sound is great. Just had issues with mirroring and miracast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeke, We are thrilled to hear that you like the picture and sound quality of your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. With regard to your concern, you may find this link helpful: https://helpguide.sony.net/tv/husltn1/v1/en-003/05_04.html. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    excellent picture quality. smart TV UI is just OK

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture quality excellent. smart tv interface is awkward, compared with roku or appleTV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xxxx, We are thrilled to hear that you are enjoying the picture quality A8H Sony OLED TV. You can check the help guide for your reference of navigating this TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    4:3 image

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a LG OLED l’m used to being able to stretch 4:3 content from my Blu-ray player to fill the screen. The Sony A8H on the other hand does not let me do that. The option the stretch 4:3 content is grayed out. The only way to stretch 4:3 content that I found is to go into player settings and lower output resolution from a 4K signal to a 1080p or lower signal. Then the screen option is available. Apart from that I’m happy with the tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Thank you for purchasing our A8H OLED TV. We're glad that you are happy purchasing your new TV. You can configure the screen size by pressing the HOME button, then select [Settings] — [Display & Sound] — the desired option.

      https://helpguide.sony.net/tv/husltn1/v1/en-003/07-08.html

      The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended.

      Should you need further assistance, please email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A8H


      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, we enjoy the colors. Sound is not that great, but you have sound systems for that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gaurav, We are happy that you like the picture quality of your new Sony OLED 4K TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for your purchase. Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony is the best!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. Doesn’t need a dark room to see a great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Local, Thanks for the review/feedback. We're glad to hear that you are enjoying your TV. The A8H features the X1 Ultimate picture processor, the same processor we use in some of our 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    A day in the life-2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we lost All our electronics in a tornado March 28 in Jonesboro Ar, we needed a lot of stuff. After asking for assistance 3times, we finally got a very knowledgeable person to help us with the correct purchases. But then he had to hand us off to another person. Which meant we had to go over All our history and requirements again. Since they wouldn’t deliver to Jonesboro, we are attempting to get a vehicle big enough to haul all our purchases

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adaynthlife, We are sorry to hear about what happened and your experience with your local dealer. We hope that you will be willing to revise your review based on your further experiences once you receive your Bravia TV. Thank you for trusting Sony! -Vincent Sony_US

  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    its a google tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the remote is horrible small little buttons plus you need Google to set up TV I should have read more about TV, thanks Sony for selling out to Google, google should start making your tv

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aBCD,
       
      Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
       
      We are sorry to hear about your experience with your new Sony Bravia OLED TV. We value your input and appreciate your feedback about the remote and the Android operating system of your Sony Bravia Android TV. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      Should you need further assistance, you can email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
       
      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A8H: 
       
      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
       
      Thank you for letting us help assist you.
       
      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Magnolia 4k

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to supplement my Sony Bravia KDL-NX720 LCD TV due to the outstanding performance I noted in Sony Televisions. Upgraded to Best Buy Magnolia 4k and Android interface. Now we can Chromecast virtually everything to the TV. Very impressed once again with a Sony product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bearcat, Wow! Thank you for taking the time to write such an in-depth review of your experience with your A8H Sony OLED TV! We are glad you are enjoying your new Bravia TV along with the features like Chromecast! We always strive to deliver the best picture and sound quality with our TVs. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this TV (Black Friday sale) and have to admit it is a great TV. It is my first OLED TV and the black is truly black (effectively infinite contrast ratio). The TV is unbelievably thin. 4K content is great to watch on this TV. I highly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Congratulations on your new A8H TV! We're thrilled to hear you're having a wonderful experience with your first OLED TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking a crispy high resolution TV, this model is it. However, I'm not sure it worth the money to spend 5x as much for a normal TV viewing comparing to model 55" UHD Led TV KD55X750H for $430. The TV doesn't work well with the APPs such as Netflix, HBO Max already. I had to reboot and restart the TV 2 times already in less than 2 months.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyluver, Thank you for the feedback on your experience with your A8H. We're very happy to hear you like the picture quality of this TV. Please tell us more about your concern with the streaming apps so we can better assist you.

      May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the A8H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Oled

    Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tv, this was my first OLED and I will not go back for any reason.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lamrevsev1,

      You made the right choice with the Sony A8H! The A8H features the X1 Ultimate picture processor, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Hi resolution TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s verySophisticated TV with a very high resolution picture and the sizes look like 3-D sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hitman, We are glad that you like the picture quality of your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    For the price, there should be a manual included

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it a five star except for the fact, the set would turn itself on at different time of the day and the unit did not come with a manual. For a TV that is this expensive you shouldn't have to wade through multiple websites to trouble shoot a problem or review all the features it has. I have not been able to attain a hard copy of a manual yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nongeekuser,

      Thank you for your review. We are so sorry if you are encountering an automatic power on issue with your XBR65A8H. This is definitely not the experience we'd like you to have on our premium product. If you haven't tried yet, let's try to isolate and fix this problem by following the troubleshooting steps on this link:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00114471

      For the manual, we are so sorry if this TV doesn't come with a hard copy manual. In an effort to become more environmentally conscious, hard copies of instructions manual or handbook are no longer supplied. More information such as Help Guides and instruction manuals can be found online through the Sony support website. You may refer to the link below for more details:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/manuals

      You may also find the following article helpful:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00006774

      The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster, unique to Sony BRAVIA OLED TVs, uses 2-way communication between the TV panel and the processor to optimize brightness and color hues to create ultimate realism when viewing your favorite content.

      Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    SONY and OLED, you can not get any better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a slight disappointment in the sound quality. I will be getting a soundbar with DOLBY ATMOS. the other problem I had was with the setup instructions. They did not match the set I bought. The set is a 2020 model, I think the sheet I have been from a 2019 set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dave, You chose the best OLED TV. We are happy that you like your new TV. Please ensure that your TV is running the latest firmware. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. 

      If you are still having the same issue, you can email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US