Customer Ratings & Reviews

Hi Retdoc47,

We are beyond pleased to hear you are so happy with your new Sony BRAVIA 5! It's rewarding to know that you are enjoying the excellent picture quality and the ample brightness for streaming Netflix, which addresses a common issue with older televisions. We are also thrilled that it pairs so effortlessly with your Bose headphones.

We really appreciate you being part of the Sony family!

Regards,
Dominick

Thank you for your fantastic review, Linda!

We are so pleased to hear that you are loving your new K65XR50 television. It's truly rewarding to know that the amazing color and picture quality are exceeding your expectations. We designed this model to provide a stunning and user-friendly experience, and we're so glad to hear that you found the setup easy and that the screen size is a perfect fit for you.

It's also great to hear that you feel the price was reasonable for the item. We aim to provide great value for the quality we deliver, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Nicholas,

Thank you for choosing Sony!

We're excited to hear that you appreciate the great value of your K65XR50 TV and its bright, vibrant picture. It’s wonderful to know that it fits well on your wall and provides a comfortable viewing experience from anywhere in the room. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi Best,

It’s a true pleasure to hear that your new BRAVIA 5 is looking as good as it sounds! You’ve certainly picked a winner with that Mini LED display. By using thousands of tiny LEDs controlled by our XR Backlight Master Drive, the TV delivers the deep blacks and dazzling brightness that make Dolby Vision content truly pop. It’s fantastic to know that the combination of that elaborate picture technology and crystal-clear audio is providing the premium experience you were looking for.

Thank you for trusting Sony.

Best regards,
Dominick

Hi FranciscoO,

We are elated to hear that you are so happy with your new 65-inch BRAVIA 5! It is wonderful to know that after several years with your previous Sony TV, this upgrade is providing such a noticeable improvement in picture quality. We are especially glad that the built-in audio is delivering the clarity and volume you prefer, as we work hard to ensure our integrated speakers provide a full, immersive sound right out of the box.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi Carol,

It’s rewarding to hear that you are loving your new BRAVIA 5! We are glad that the amazing picture quality, easy setup, and intuitive navigation are all coming together to provide a great experience for you.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Hi JayP,

It is great to hear that you are so enthusiastic about your new BRAVIA 5! We are glad that the combination of the stunning picture quality and the array of features is providing you with such an enjoyable experience.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Hi Skyking10,
Thanks for the great feedback! We really appreciate you taking the time to share your experience with us.
It brings us great joy to hear that you are impressed with the brightness and detail of your new screen.

The K-65XR50 includes XR Contrast Booster technology to brighten highlights while keeping blacks deep and Acoustic Multi-Audio™ to ensure the sound stays perfectly in sync with the action on screen.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the wonderful review, JoanneT!

We are absolutely thrilled to hear that your new K-65XR50 television is living up to the great experience you've always had with Sony TVs! It's fantastic to know that you find the 4K amazing and that the colors and brightness are exceptional.

Your loyalty means a lot to us, and we're so glad we could continue to deliver the premium picture quality you expect.

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Hello ErickM,

Thank you for choosing Sony!

We’re excited to hear that you appreciate the K65XR50 TV’s exceptional color contrast, sturdy build quality, and user-friendly interface. Your thoughtful observation about the remote’s design highlights an important aspect of accessibility, especially for older users, and we truly value your input. Sharing your experience helps us stay connected with our customers and continue enhancing our products for everyone.

Best regards,
-Fred

Hi ChristopherH,

We are thrilled to hear how much you are enjoying the size, picture clarity, and surprising sound quality of your new 65" BRAVIA 5 Mini LED TV! It is fantastic that the overall quality impressed you so much that you would recommend it. We appreciate your excellent feedback on this premium viewing experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jake!
It's a pleasure to hear that you're thrilled with your purchase of the K-65XR50 television!

The K-65XR50 offers an exceptional viewing experience with its stunning picture quality, enhanced by the latest local dimming technology. This feature ensures deep blacks and vibrant colors, bringing your content to life. Additionally, the seamless integration of Google TV provides a host of quality-of-life improvements, making navigation and content discovery a breeze.

Thank you for selecting Sony!
Best regards,
Estefany

Hi Barettiie,

We are heartened to learn that your BRAVIA 5 has become a beautiful centerpiece in your living room and that you are finding the picture and sound to be flawless! We designed this series to strike the perfect balance between sophisticated aesthetics and high-end performance.

The flawless picture you're enjoying is thanks to our XR Backlight Master Drive, which precisely controls thousands of Mini LEDs to deliver breathtaking brightness and deep, authentic contrast. This, combined with XR Triluminos Pro, ensures that every color looks as vivid and natural as it does in real life. We are also thrilled that the Acoustic Multi-Audio system is standing out to you; by using sound-positioning tweeters on the sides of the TV, we ensure the audio follows the action on the screen, creating an immersive experience that matches the beauty of the display.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi Haytham,

That's so great to hear! We're thrilled that your mother-in-law is enjoying her new BRAVIA 5 TV and that she's happy with both the picture and features. Thank you so much for choosing Sony to bring her a great viewing experience.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your detailed and insightful feedback, Carlos!

We are absolutely delighted to hear that you are enjoying the great definition and clear image on your K-65XR50 television, especially its performance even during the daytime! That is a fantastic testament to the clarity and brightness of our screen technology. We're also thrilled to hear it works great with your Sony BRAVIA soundbar, delivering that intended seamless integration.

We genuinely appreciate you highlighting the areas for improvement. Regarding the need for a "Sony subscription" to install additional apps, we want to clarify that you should not need a specific Sony subscription to install apps. The K-65XR50 uses the Google TV operating system, and all you should need is a standard Google account (like a Gmail address) to access and download apps from the Google Play Store. If you are being prompted otherwise, please contact our support team, as this may be a confusion or a setting issue we can quickly resolve.

We also understand your frustration with the cumbersome process of turning the TV on/off. This could definitely be related to the remote's battery life or the angle/distance due to the high installation over your fireplace. To troubleshoot this, we suggest:

Replacing the Batteries: Try a fresh set of high-quality batteries.

Checking the IR Receiver: The TV's remote receiver is usually located at the bottom edge of the screen. Make sure the fireplace mantle is not obstructing the line of sight when you press the button.

We take your satisfaction seriously and would be happy to troubleshoot these issues with you.
For contact options, you can visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hello SteveE,

Thank you for choosing Sony!

We couldn’t be happier to hear that your K65XR50 TV delivers exceptional 4K picture quality and reliable performance. We sincerely appreciate your recommendation of both Sony and Best Buy, and thank you for sharing your positive experience with us.

Best regards,
-Fred

Hi Lambo,

That's fantastic feedback! We're thrilled to hear that the BRAVIA 5 Mini LED 4K UHD TV is delivering the best picture you've ever owned. The 120Hz refresh rate truly makes a difference in motion clarity, and we're delighted you're seeing that firsthand. We appreciate your patience with the setup and your continued loyalty to Sony. Thanks for choosing Sony.

Best regards, Eliab

Hi GeorgealbertR!
Thanks so much for sharing your feedback with us.
We feel privileged to know that you’re having such a great time with your first Google TV! It’s wonderful to hear that you’re a fan of the BRAVIA 5 features and that you’d choose Sony again for your next home theater upgrade.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi ChidatN,

It is truly wonderful to know that your experience with the BRAVIA 5 has been so positive! It is great to hear that you are enjoying the bright colors and sharp detail, and that the smooth Google TV interface and quick setup made getting started a breeze. We are glad that the solid build and overall value have stood out to you as well.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick