Customer Ratings & Reviews
- Model:
- K65XR50
- SKU:
- 6623848
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class BRAVIA 5 Mini LED 4K UHD Smart Google TV (2025)'s picture quality, noting it as superb. Many also appreciate the easy setup, optimal size, brightness, and wide viewing angles. Overall, the TV seems to be well-received for its picture and user-friendly features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Weight
My 300 tv was better than this behemoth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I can say was good on this tv was the sound. Dull dim color even after adjusting every setting. So heavy it bent my tv stand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, TraceyT.
We are truly sorry to hear that your experience with the K-65XR50 has been disappointing, especially regarding the dull, dim color even after adjusting the settings. We apologize that this product has not delivered the vibrant picture quality you expect from Sony, and we are glad to hear the sound, at least, was satisfactory.
We understand your serious concern about the TV's weight straining your stand, and we recommend always confirming the stand's load rating meets the TV's weight specifications.
We want to help you achieve the premium picture quality you paid for. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as checking settings or performing a factory reset.
We take your satisfaction seriously and appreciate you bringing this to our attention.
Best regards, Gus, Sony Social Media Team
Decent quality Cant sync w AppleTV and receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality. Can’t sync with Apple TV and a home theatre so they force you to use the native apps and awful remote / ux. I called Sony and they said there is no fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fracon,
We apologize for the frustration with your setup. You can absolutely sync your external devices and home theater using BRAVIA Sync (HDMI-CEC), which allows our remote to control your connected equipment; please ensure "BRAVIA Sync control" is enabled under Settings > Channels & Inputs > External inputs. If you continue to have trouble, we recommend refreshing the connection by unplugging the TV and your theater system from power for two minutes, then reconnecting them using a High Speed 48Gbps HDMI cable to ensure the devices can properly communicate.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv and scheduled delivery 13 days out. Received 9 texts evening before, ended up in website loop. Called Geek Squad, recvd 10-12:30 time slot. Next morning rcvd call: your technician is out (HA, day before holiday weekend), next delivery is another 2 weeks out! That is horrible customer service! What we learned over 2 hours on phone: There is zero option to call store or sales agent, you must drive across town and they can’t do anything. We received 3 different excuses from BB and GS. Geek Squad canceled us, but put us at farthest date available - so now 26 days. There is no option of a wait list. Best Buy only uses Geek now. Our only options are: cancel and try to get $$ back (thousands), or wait. We cannot lift/transport/set up ourselves, and are left very frustrated and unhappy with Best Buy and Geek Squad. This review offers place to add photos and describe picture quality: of what?! If you have other options, our advice is stay far away from these companies.
No, I would not recommend this to a friend New Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had for week now and everything is as expected still learning the google part
I would recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for choosing Sony!
We're honored to hear that your K65XR50 TV is performing well after a week of use. Exploring new features like Google integration can be exciting, and we’re here to support you as you get more familiar with it. Thank you for sharing your experience with us!
Best regards,
-Fred
Not ready yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had the chance to have this television properly installed. Will be glad to review it when that is done. Thank you.
I would recommend this to a friendNot a very Happy Customer YET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review does not reflect on the sales person in the store or the Geek Sqad that was here yesterday to complete installation of new TV. They did a great job we just were unlucky to get a TV with a problem. So back to the beginning we had to wait 2 weeks for the first appt to set up new tv. That appt was canceled on the day of appt because someone called off and Geek Sqad needed 2 people to do set up. So it had to re scheduled and thats where the problem is. We were put at the bottom of the list and had to wait another 2 wks before they could do set up. When an appointment is canceled at last minute due to your problem w/ the appt we add should have been moved to the top of the list not have to wait another 2 weeks. Then when they came for installation there is a problem w/ the TV. Not their faul, but then we were called with another appt date over 2 weeks away. Again now we waited fir a month to get the TV and the soonest you could get us another app was 10-18. So so now were heading close to 2 months just to get our tv installed. We again should have been moved to the top of the list. Then there is the Haul away you should never schedule haul away prior to the installation unless the customer tells you this is ok. Yesterday the haul away people came before the installation team. We told them until we knew everything went well with the install that they could not take the tv we were watching. And as it ended up there was a problem with the new tv but they left the new for us to watch and the install team did take the old tv withthem when they left. My point here is the haul away appts should not be scheduled prior to the install appts. Since the haul away people did not haul away our old tv i feel we should be credited the haul away charge. Once everthing is said and done we will have waited almost 2 months for our new tv and i would like to talk to someone about this situation once everything has been completed.oh by the way i was sent this original request a couple days after we purchased the tv. There is no way a person can respond to these request that soon. You need to wait until after all work is completed. I also would like to tell you the i did appreciate getting 11 emails yesterday and couple calls. It should not have taken 11 emails and the phone calls to get this rescheduled. I still cant answer below questions because we dont have the replacement yet.
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looked good in the store. We've worked hard to try and get a great, crisp, clear picture, all to no avail. The people on the screen look flat. Also, the sound is horrible. You have to really turn up the volume to hear it. It has to be at 17. In my older Sony Bravia it's only at 8 or 9. The older Sonly has a better picture. I wanted another Sony to replace the Samsung, whose picture was going out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tazy,
We are sorry to hear you are having a frustrating experience with the picture quality and audio volume on your new 65" BRAVIA 5, especially after having such a positive experience with your older Sony model. For the picture, we recommend changing the Picture Mode from its current setting (likely Standard or Vivid) to Custom or Professional in the settings menu, as these modes are designed for the most natural, non-processed image which should remove the 'flat' look. Regarding the low volume, please check the Sound Settings and ensure the Volume Offset is set to the maximum value, and try performing a power cycle (unplugging the TV for 60 seconds) to clear any temporary software issues. If these steps do not resolve the issues, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US for a detailed setup walk-through.
Thanks for choosing Sony.
Best regards,
Eliab
Tv swivel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good, would be nice to have function to swivel tv
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review and for sharing your thoughts about the K65XR50, Alarm. We're glad to hear you're enjoying the TV overall. We appreciate your suggestion regarding a swivel function—customer feedback like yours plays an important role in helping us enhance our products and design features that best meet users' needs. While the K65XR50 does not currently include this function, please know your input will be shared with our product team for future consideration.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
No tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not got it yet still waiting for install supposed to be the last week
No, I would not recommend this to a friendWay too dark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is too dark. Can’t adjust the brightness. Didn’t like the interface either
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MarcosS.
We are very sorry to hear that you are experiencing issues with your K-65XR50 television being too dark and that the picture adjustments are not meeting your needs. We certainly want you to get the vibrant, beautiful picture quality this TV is known for.
We would recommend checking a few key settings, as they might be affecting the overall brightness:
Picture Mode: Ensure the TV is not set to a "Cinema" or "Custom" mode that might prioritize a dimmer, cinematic look. Try switching to "Standard" or "Vivid" to see an immediate boost in brightness.
Light Sensor/Eco Settings: Check the Ambient Light Sensor (or Eco settings) under Picture or Power settings and make sure it is turned off. When on, this sensor automatically lowers the brightness based on the room light, which can make the screen appear too dark.
We also regret that you didn't like the interface. We constantly work to improve the user experience, and your feedback has been noted by our design team.
If the picture issue persists after checking the settings above, please reach out to our support team directly. We are happy to help troubleshoot the brightness controls for you.
Thanks for choosing Sony.
Best regards, Gus, Sony Social Media Team
Will not turn on.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was bought 13 days ago and will not turn on. I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KimberlyG,
We sincerely apologize for the frustration of having your new BRAVIA 5 TV stop turning on so soon after purchase, and we understand why you would be discouraged. Since the TV is not powering up, the best first step is to perform a power cycle: please unplug the TV from the wall outlet for at least two minutes, then plug it back in and try turning it on with the power button on the TV itself (not the remote) as a temporary issue might be resolved with a simple reset.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
- Pros mentioned:Picture qualityCons mentioned:Weight
Likes but heavy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the television quality. Only one thing to remember is that it is too heavy . Make sure to have the set up steady with such heavy price if hanging on wall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aditya,
We’re thrilled you love the quality of your new BRAVIA 5! While the 65" model is built with premium materials, it weighs approximately 54.9 lbs (24.9 kg) without the stand, so ensuring your wall mount is anchored securely into studs is definitely a smart move for a steady setup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality, Setup ease
Sony 65" Class BRAVIA 5 Mini LED 4K UHD Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and easy setup. I would buy this TV again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi md2026,
We are thrilled to hear that you're enjoying the great color and easy setup of your new BRAVIA 5! Thank you for your recommendation and for choosing Sony.
Best regards,
Eliab
Best price and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv if you dont want that expensive OLED tv. The blacks look great for dark shows like daredevil and the walking dead. Shows vibrant colors but dont over saturate them. Sound quality is pretty good for a tv but definitely would upgrade with a soundbar. Remote is one of the best parts with voice command responds overall well with the tv. Gaming looks outstanding and watching movies makes me feel like im in a movie theater. Highly recommended this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG,
We are thrilled that the BRAVIA 5 is delivering that theater-like feel in your home! It’s great to hear that the Mini LED contrast is hitting the mark for dark scenes in Daredevil and The Walking Dead, and that you're finding the voice remote so responsive.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
Sony 65’
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced what we had. Chose Sony because of the picture quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargieP,
It makes us really happy to hear that our reputation for world-class picture quality led you to choose the BRAVIA 5 as the centerpiece of your home entertainment.
There is a lot of sophisticated technology working behind the scenes to deliver that lifelike image you love. By utilizing the XR Processor with its advanced AI analysis, the TV optimizes color, contrast, and clarity just like the human eye perceives them. When you pair that with our XR Backlight Master Drive, you get precise control over the screen's brightness, ensuring that every scene—from the deepest shadows to the brightest highlights—is rendered with stunning accuracy. We are honored to have replaced your previous set and to provide you with a truly premium viewing experience.
Thank you for making Sony part of your home entertainment and for trusting us with your favorite content.
Best regards,
Dominick
- Pros mentioned:Picture quality
Missed the mark for us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had really high hopes for this TV, but did not live up to expectation. The picture quality if best for streaming services, but if you wanted to watch local stations or if playback any recorded shows it appears less sharp. The sound quality is average as expected. There are delays when switching channels. The remote does not have numbers so you are having to go up/down a lot to change between wide range channels.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BP2026,
Thank you for sharing your feedback regarding your BRAVIA 5. We truly appreciate your input, as it helps us understand how our customers interact with our products and where we can provide better guidance on features and settings. We want to ensure you get the best possible experience from your new TV and would like to offer some suggestions to address the concerns you mentioned.
If the picture quality from external devices like a cable box or DVD player does not appear sharp, we highly suggest ensuring you are using a premium high-speed HDMI cable, as this is required to deliver full 4K resolution. Additionally, you should ensure your TV is configured to support high-resolution signals by setting the HDMI signal format to "Enhanced." You can find this by navigating to [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format/VRR] — [Enhanced format].
Regarding the sound quality, the TV offers many customizable options to help you tailor the audio to your specific preference. We recommend using this guide to explore those settings and enhance your listening experience: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675536.html. For the remote control, while it does not feature a physical number pad, you can easily access a virtual keypad to input channel numbers directly by simply pressing the "Menu" button on your remote.
If you are noticing delays when switching channels, this can often be resolved quickly by performing a restart on the TV. To do this, press and hold the power button on your Sony remote for about 10 seconds. Should these issues persist, or if you would like personalized assistance to further customize your picture and audio settings, please do not hesitate to contact our dedicated technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thank you for considering Sony!
Regards,
Dominick
Great new T.V.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A really good screen size, a quality resolution, and some extra visual features! We went from a 48” screen to a 65” screen and what a difference! We were very pleased with the installation and the overall performance of this television.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TomP,
Thank you for choosing Sony!
We're elated to hear that the K65XR50 has made such a positive impact with its larger screen size, quality resolution, and extra visual features. It's wonderful to know the installation went smoothly and that you're enjoying the overall performance. Your feedback truly encourages us to keep enhancing the viewing experience.
Best regards,
-Fred
Awesome Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV! Must buy! Don’t hesitate as this will be a great addition to your home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnyP,
We’re thrilled to hear such a glowing recommendation for the BRAVIA 5! It’s wonderful to know that its Mini LED performance has made it a perfect addition to your home.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv picture looks very good and clear best tv out there
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, BillE.
We are so pleased to hear that you love your new K65XR50 television and that you are enjoying the very good and clear picture. It's truly rewarding to know that you feel it's the best TV out there, as we designed it to provide a premium and immersive viewing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
A great peekaboo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a sony t v before, and it was a brave y'all and I love the ten, and I love it now.Great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gotcha,
We’re so glad to hear you’re still loving the BRAVIA quality after all these years! Thank you for staying part of the Sony family with your new Mini LED TV.
Thanks for choosing Sony.
Best regards,
Eliab
