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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 292 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers regard the 65" Class BRAVIA 8 II OLED 4K UHD Smart Google TV (2025) highly, particularly praising its exceptional picture quality and ease of setup. The deep blacks and stunning visuals of the OLED display are also frequently highlighted as significant strengths. There were no reported negative customer experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 292 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV Title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful tv. Took to long to buy because not enough staff to wait on customers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BettyH,

      That's wonderful to hear! We're thrilled that you're so happy with your new BRAVIA 8 II OLED TV. We truly appreciate your feedback regarding the in-store experience and will share it with our retail partners to help improve customer service.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t do anything but rave about this tv the colors and crispness are amazing I’m glad I bought it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherR!
      We are delighted to hear that you are having such a great time with your new K-65XR80M2 TV! It is wonderful to know that the color and crispness of the picture have made such a strong impression on you.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far best TV ever you can see every little bit of detail I love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseN,
      We are thrilled to hear such positive feedback about your new BRAVIA 8 II! We're delighted that you're experiencing every little bit of detail, thanks to its advanced processor and stunning color reproduction.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Always choose Sony!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our purchase. Picture is clear and bright. You can never go wrong with a Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceE,

      It makes us really happy to hear how pleased you are with your new Sony BRAVIA 8 II! We are thrilled that you are experiencing the clarity and brightness of the picture. The advanced XR Processor and OLED technology are specifically engineered to deliver stunning, lifelike visuals with deep blacks and exceptional color, and we are glad it's standing out in your home.

      Thank you for your fantastic purchase and for your continued trust in the quality of Sony products!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    I like tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product the screen is clear I like I buy again this tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroV,

      It is truly wonderful to know that you are so pleased with the clarity of your BRAVIA 8 II screen that you would choose to purchase this TV again. We take great pride in delivering a clear, premium picture, and your recommendation means a lot to us.

      Thank you for making Sony part of your home entertainment.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony 65” TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the TV I purchased so far. I have been able to navigate through all the controls with no difficulty which is very important to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent feedback, BarbaraN!

      We are very pleased to hear you are satisfied with your K-65XR80M2 TV so far. Your comment about being able to navigate through all the controls with no difficulty is especially important to us. We design our Google TV interface to be as intuitive and user-friendly as possible, so it's rewarding to know we've succeeded in making your experience seamless.

      We hope you continue to enjoy the picture quality and ease of use!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    I love Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quality and the sound the day it have’s is very quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilfredoG,

      That is excellent feedback! We are thrilled to hear you love the picture quality and find the sound of your 65" BRAVIA 8 II OLED TV to be very high quality. We engineered this model for premium performance, so we're happy it's delivering on both fronts right out of the box! Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    QD OLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV the Sony Bravia 8 ii customer service help me pick this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi louthelegend,

      That is wonderful to hear! We are thrilled that you are enjoying the excellent picture quality of your BRAVIA 8 II OLED and that our customer service team provided helpful assistance in your selection process.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great way to go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has clarity and brightness, tv on steroids . Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garyk,

      It brings us great joy to hear that you are finding the clarity and brightness of your new Sony BRAVIA 8 II to be incredibly satisfying! This TV features a cutting-edge QD-OLED panel that delivers the perfect black levels of OLED combined with the exceptional color volume and brightness of Quantum Dots, providing stunning clarity and vibrancy. Enjoy the truly immersive viewing experience and thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    Poor manufacture quality and defects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it on 11/28/2025. And started finding the Red thick vertical lines on the screen after less than 2 months usage, confirmed it's not issue of loosen HDMI or any inpurt port, because this lines are there no matter which page i am in.It's annoying.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YupengS,

      We are very sorry to hear about the red vertical lines appearing on your screen. We understand how frustrating this is, especially with a new television, and we appreciate you confirming that the cables and ports are not the cause.

      To help determine if this is a software glitch, please try the following steps:

      1. Power Reset: Unplug the TV from the power outlet and leave it unplugged for a full 2 minutes. Plug it back in and check if the lines persist.

      2. Self-Diagnostics: You can run an internal check by navigating to: Settings > System > Help > Status and diagnostics > Self diagnostics.

      If those red lines remain visible during the diagnostic test or the home screen, it likely indicates an issue that needs professional attention. We highly encourage you to contact our Technical Support team immediately so we can look into your warranty options and further assist you:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      We want to make sure your BRAVIA experience is nothing short of excellent, and we’re here to help get this resolved.

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 2 out of 5 stars

    Amazing Picture, Bad Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panel on this TV is magnificent. I truly have never seen a better picture on a display. If the only thing you care about is the panel you won’t be disappointed. The rest of the TV though does not measure up to that high bar. When removing the plastic packaging tape that wraps the TV the tape clung to and pealed away the plastic covering on the frame of mine leaving ugly defects along the bottom center of the screen. Sony refused to honor the warranty and I’m left with high-glare detatched plastic running along the bottom of the TV. Sony assures me this is not a manufacturing defect so expect the same on yours. The TV also struggles with my Sonos Arc Ultra - the TV sets the sound to 0 when I turn it on and Inhave to manually turn it back up every time. Once a week the TV stops emitting sound and I have to pop the back cable cover off the TV and unplug and replug it to get the sound bar working again. The bar works fine with other TVs. Overall fantastic panel shipped in a junk product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this detailed feedback, SadTVOwner.

      We are genuinely thrilled to hear your high praise for the K-65XR80M2 panel, and it is rewarding to know you believe you have "never seen a better picture on a display." Delivering magnificent picture quality is our primary focus, and we are glad that aspect is meeting your expectations.

      However, we are truly sorry and concerned to read about the significant issues you have experienced regarding the packaging, the frame defect, and the ongoing, persistent communication problems with your soundbar. We sincerely apologize that the overall experience has fallen short of the premium standard you deserve.

      We understand how frustrating it is to have a cosmetic defect on your new, premium television, especially one caused during the removal of protective materials. We regret that our previous support response did not satisfy your concern regarding the damage. We take quality control and packaging seriously, and we will share your specific experience regarding the tape adhesion and the resulting peeling of the protective plastic with our packaging team for immediate internal review.

      We acknowledge that the volume resetting to 0 and the weekly need to unplug/replug the HDMI cable are unacceptable disruptions, and we apologize for this daily inconvenience. These issues typically point to a persistent communication conflict between the TV (CEC) and the soundbar.

      We would like to help you resolve this so you can enjoy the seamless operation you expect. Please try the comprehensive troubleshooting steps outlined in our Community response, specifically performing the CEC Handshake.

      If you would like direct, personalized assistance to resolve the soundbar issues, or if the problem persists after troubleshooting, please contact our dedicated support specialists here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      We are committed to helping you find a solution and truly regret that the surrounding components have detracted from the panel's magnificent performance. Thank you for bringing this to our attention and for choosing Sony.

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    I totally Recommended this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV The picture is super clear. Colors fenamenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisP,

      We are immensely pleased to hear that you are finding your new TV to be beautiful! It is fantastic to know that the picture clarity and phenomenal colors are making such a great impression on your viewing experience. We aim to bring every scene to life with our QD-OLED technology, and we are glad you are enjoying the results.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Black level, Contrast, Picture quality

    Rated 5 out of 5 stars

    High contrast, deep blacks, and vibrant colors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this tv for a large room with big windows. No matter the setting, our previous tv struggled to combat the glare and really lacked contrast which we were never really able to combat even when taking measure to darken the room. This tv has incredible high contrast, deep deep blacks, and vibrant colors. Those previous issues are totally solved with the purchase of this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnneJ,

      We're really happy to hear that your Sony BRAVIA TV has solved the challenges you faced with glare and low contrast in your large, bright room. Thank you so much for sharing your 5-star rating—the high contrast, deep blacks, and vibrant colors you mentioned are standout qualities of the K65XR80M2. It's fantastic knowing your viewing experience is now just as stunning no matter the environment.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Pros mentioned:
    Black level, Picture quality

    Rated 5 out of 5 stars

    Fantastic Picture Quality and Excellent Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Bravia 8 II has an outstanding picture — deep blacks, vibrant colors, and impressive clarity that make everything look lifelike. Motion is smooth, and the overall viewing experience is excellent. I used Best Buy’s Geek Squad for delivery and setup since it’s a large 65-inch TV, and I’m glad I did. They handled everything carefully, made sure it was in perfect condition, and had it up and running quickly. The Google TV interface is easy to navigate, and my Sonos Playbar pairs perfectly for great sound. The design is sleek and modern, and I couldn’t be happier with the result. Highly recommend both the TV and the Geek Squad setup service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Walt,

      We are thrilled to hear that you are having such an excellent viewing experience with your new 65-inch BRAVIA 8 II! It's fantastic that you are enjoying the outstanding picture quality, noting the deep blacks, vibrant colors, and impressive clarity that make content look lifelike. We are also happy the smooth motion and the sleek, modern design met your high expectations. Thank you for your strong recommendation and for selecting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Best feeling this year!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the wait. I'm a Movie guy and not into gaming so what I look for in a TV is more on the 'movie theatre' experience. Amazing performance. A tree is a tree and the black/dark scenes are just that, no strange weird shading or discoloration when a screen is attempting to project Black. Sometimes I spend 10 to 15 minutes just watching my Google Photos because it's just fun and satisfying to watch the screen saver high def pictures. I can see the whiskers on my Pomchi. No buyers remorse, no looking at other reviews, case closed. Best purchase of the year and I feel my hard earned money was put to good use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OpaKen!
      Thank you so much for the incredible feedback on your K-65XR80M2 TV.
      It is very glad to hear that the K-65XR80M2 has delivered on that "movie theatre" experience you were waiting for!

      We're genuinely thrilled that this is your "best purchase of the year" and that you feel your hard-earned money was put to good use!

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Black level, Picture quality

    Rated 5 out of 5 stars

    Best of the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable picture quality. Black is black. Always read that about OLED but you don't know how sweet that is until you have it. Onboard sound is very good too. I have speakers but don't want to bother. Good service from best buy too. Great experience all round.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethR, thanks for sharing your review! It is fantastic to know that you’re having such a great experience with your new TV.

      The K-65XR80M2 uses our XR Processor to make colors look natural and vibrant, while the Acoustic Surface Audio+ actually turns the entire screen into a speaker.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality, Setup ease

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous display. Worth every penny! Do not let the price stop you this is an incredible TV! Very elegant design and quality through the roof, as you would expect at this price point. Very easy to set up and connecting your devices. Pairs very well with EARC compatible sound systems.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiovanniF,

      We are honored to hear that you find the Sony BRAVIA 8 II’s display gorgeous and worth every penny. Thank you for highlighting its elegant design, exceptional quality, and easy setup. We’re glad it pairs perfectly with your eARC compatible sound system.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The TV to beat for PQ accuracy and refinement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the exception of a cheap TCL and a Samsung Frame for guest rooms, I've stuck with Sony TVs for the last 15+ years for the picture calibration, ergonomics and overall quality. There's a reason Sony TVs are noticeably heavier than their Samsung equivalent - they are built to a higher standard. Out of over a dozen units across my family, not a single TV has failed - even my 2009 XBR9 is still going strong. So disclaimer that I have a bias towards the brand. I have also purchased 4 other Sony OLEDs - the A8H, A9S, A80J and A80K, and have seen the incremental improvements over time. I pulled the trigger on this despite the mixed RTINGS review and general consensus that the latest LG and Samsung flagships have some brightness and feature advantages. Initially, I was struck by how nuanced and film-like the picture was - it really looked quite different from any other TV I've used before - but SDR was shockingly dim in Cinema/Professional modes. It turns out there is a critical setting you MUST change - Peak Luminance. Make sure this is set to "High" before you evaluate! I have been using Professional mode with settings close to the RTINGS calibration, with a couple tweaks to taste. Once set up, the picture quality is shockingly cinematic, natural and refined. Motion is buttery smooth without resorting to any interpolation processing gimmicks. Dolby Vision content on Netflix has a film-like warmth and subtlety to it, with impressive dynamic range between dark and bright scenes. It's not just that brightness and shadow detail are better than my other OLEDs, which they are, but it captures the "feel" of different scenes much more completely. Dusk and nighttime scenes really feel like dusk and night rather than just being dim, and daytime scenes have a realistic brilliance to them. And different films/shows look more differentiated from each other, giving a stronger sense of the aesthetic the director was aiming for. It reminds me a lot of upgrading to very high-end loudspeakers (I'm a wacko audiophile) that have better frequency response and resolution - not everything sounds better (in fact, bad recordings often sound worse), but you can hear so much more range and detail to everything. While I've never used a mastering monitor before, Sony's claims that this is the closest they've gotten to studio quality in a consumer TV resonate - it feels like you are that much closer to the original source. My other OLEDs, while still great, look decidedly more "ordinary" now. It's my first QD-OLED so I can't say how it compares to other brands or the A95L, but I will say it handles my very bright living room well - it's very watchable in daylight (not direct sunlight mind you) with minimal glare and washout and wide viewing angles. By comparison, an older X900F LCD I had was literally unwatchable in the same conditions. I'm using a Sennheiser Amber soundbar, so can't comment on built-in sound quality. Android TV UI isn't as fast as e.g. a Google TV 4K Streamer, but quite snappy which is a relief given my A8H has become borderline unusable with Android 11. Hopefully the cpu/ram in the Bravia 8 II will be sufficient for a while. All in all, a great TV that I plan to keep for a long time. Recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello tastydonuts,

      Thank you for choosing Sony!

      We sincerely appreciate your fantastic review! Your loyalty to Sony TVs over the years means a lot to us, and we are delighted to hear about your exceptional experience with the K65XR80M2 TV. It’s wonderful that you’re enjoying the cinematic picture quality and nuanced performance, especially after fine-tuning the Peak Luminance setting. Your observations regarding the enhanced dynamic range and detail are incredibly valuable, and we’re pleased that the TV complements the bright conditions of your living room so well. We hope you continue to enjoy its remarkable features and performance for many years to come! Thank you for your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    One of the BEST picutres on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third-party ratings are only a starting point, and IMO your eyes should be the deciding factor. I stopped by my local BestBuy to compare various TVs from Sony, Samsung, and TCL. IMO, the Sony Bravia 8 II had the best picture of any TV in the store, including the Sony Bravia 8. This TV has amazing clarity and upscaling, and the only comparable TVs were from the Samsung S90 Series. I also give Sony an enormous pat on the back as their TV stand setup is superior to any other TV manufacturer. The metal TV stands can be installed while the TV is still in the packaging (just slide the TV stand's pegs into TV, then insert the screws), no need to flip the TV and potentially damage the screen. I have a few minor issues with the TV: The TV is expensive, but that's expected when purchasing a high-end Sony (amazing picture quality and processing). I found the Samsungs (S90 Series) to be brighter than the Bravia 8 II. Currently, the Bravia 8 II is only available in 55" and 65" (which is strange, there aren't larger screen options). The remote is not backlit (this is minor, and most don't use the remotes that come with the TV, but for the price, I would expect this feature (available on higher-end TCLs). Overall, I believe the Bravia 8 II has the best picture I've seen in 2025/2026. That being said, there are several TVs on the market that would satisfy 90% of the population at a more affordable price (FYI: We purchased a TCL QM7K for our bedroom, and it is a beautiful TV, especially with HDR content; however, it doesn't upscale as well as the Sony).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DooDa,

      We truly appreciate your detailed feedback and are thrilled that the BRAVIA 8 II’s clarity and upscaling stood out as the best in-store. It’s great to hear that our integrated stand design made your setup process easier, and we have noted your comments regarding the remote and size options to help us improve our future premium offerings.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Oled quality, Picture quality, Setup ease

    Rated 5 out of 5 stars

    Sony bravia8 ii

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Sony oled! Nothing better! Easy set up. Truly an amazing picture!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarkW,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your new K65XR80M2 TV! It's fantastic to know that you found the setup easy and that you're enjoying the outstanding picture. Thanks so much for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

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