Customer Ratings & Reviews

Thank you so much for sharing your experience and for choosing our brand again, Sepehr! We truly appreciate your loyalty and are delighted to hear that you are happy with your K65XR80 TV. Your satisfaction means a lot to us, and it’s wonderful to know our product is meeting your expectations. If you ever need support or have any feedback, we’re always here to help. Enjoy your new TV!
Thank you again for being part of the Sony family!

Best regards,
Gus
Sony Social Media Team

Hi Leoalm,

Thanks for posting this wonderful review!

We're immensely pleased to hear you're enjoying your BRAVIA 8 TV. We're also happy to know you're satisfied with the costumer service—It's great they helped you find the best option!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi BryanB, Your positive experience sounds wonderful! It's great to hear that you were assisted professionally and you're now able to enjoy the features and capabilities of your new BRAVIA 8 TV. Here's to more shopping experiences like this one! Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Sarah, we feel privileged to hear you're so impressed with the magnificent picture quality of your Sony - 65" Class BRAVIA 8! It's fantastic to know you're seeing the difference of our OLED screen, with its over 8 million individually controlled, self-illuminating pixels bringing those deeper blacks and dazzling colors to life. Thanks for choosing Sony! Best regards, -Dominick

Hi Demure, thank you for the review! We're really happy to hear you're enjoying the amazing picture quality and overall performance of the Sony - BRAVIA 8. We really appreciate your recommendation!

We're sorry to hear you're experiencing some issues when turning on the TV. If you're open to it, we'd love to hear more details about the problem so we can better assist you. You can reach out to our technical support team through the link below and they'll be happy to help you get everything running smoothly.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks again for choosing Sony!

Regards,
Dominick

Hello KurtL,

We're delighted you're so impressed with your BRAVIA 8 and truly appreciate you calling it the "Best mid-range Bravia TV."

It's especially gratifying to know it's delivering an exceptional experience for your PS5 gaming—we've designed our BRAVIA TVs with features like 4K/120Hz, VRR, ALLM, and Auto HDR Tone Mapping specifically to maximize the PlayStation 5's capabilities.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Chris,

We're thrilled to hear how much you're enjoying the Bravia 8 TV! We hope you'll have amazing movie nights ahead.
Thanks for choosing Sony.
-Eliab

Hi Cheesehesd2,
Thank you for your time writing this review. We're sorry to hear some issues that you are encountering with your BRAVIA 8 TV. This is definitely not the news nor experience we want you to have. We understand how frustrating it can be when your viewing experience is interrupted where TV is jumping to an over-the-air channel while audio stays on the HDMI source(movie).

Here are some steps you can try to troubleshoot the issue:
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

Performing a power reset or restart on the TV is always recommended first as it can resolve many issues and doesn't affect saved information.
- Using the supplied remote control: Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.
For reference: https://www.sony.com/electronics/support/articles/00159487

The HDMI-CEC (Consumer Electronics Control) is a HDMI standard that provides control functions between different A/V devices such as TVs, home theater systems, Blu-ray Disc players, and other HDMI devices. In some cases, a conflicting setting might cause the issue. Try disabling HDMI CEC on your TV and connected device.
For reference: https://www.sony.com/electronics/support/articles/00161073

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Awesome, WeyburnW! We're sorry to hear about what happened. Glad to know you they were able to install your new TV and you are now able to enjoy the features and capabilities of your new OLED TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi ChristinaD, thank you so much for the wonderful review! We feel privileged to know you're loving your Sony - BRAVIA 8 and that the quality is already making a great impression. There's nothing better than when a new purchase truly blows you away, and we hope it continues to bring you amazing entertainment for years to come. Thanks for choosing Sony! Regards, -Dominick

Hi Scott, We're delighted to hear that you are enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi TravisA, thank you for your fantastic feedback!

We are delighted to hear you're enjoying your new BRAVIA 8. And thanks for letting us know that the delivery team was on time, polite, and courteous–your satisfaction means a lot to us.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi, TeodoricoS,

Thanks for the review and the 5-stars rating! It brings us great joy to hear that you are taking advantage of the TV's amazing picture quality and Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity for you to enjoy the content on the highest quality!

We greatly value a loyal customer like you! Thank you for choosing Sony. have a nice day!
-DiegoV

Hi LoriaS, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by your Sony BRAVIA 8 TV. Sony TVs are typically equipped with energy-efficient settings to comply with Energy Star standards, which can lead to a dimmer picture and an enabled Auto Shut-Off feature. For further information, you may find the following link helpful: https://www.sony.com/electronics/support/articles/00283314?utm_source Hope this information helps! If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com . Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the BRAVIA 8 We appreciate your patience and the troubleshooting steps you've taken to enhance your experience. Sincerely, Maria

Hi JasonS,

Thank you for your 4-star review of the Sony BRAVIA 8!

We're glad to hear that you find the sound quality impressive. We design our BRAVIA XR televisions to deliver a robust audio experience right out of the box, utilizing technologies like Acoustic Multi-Audio to make sound appear to come directly from the screen. This often leads to the perception that a separate soundbar isn't immediately necessary for an enjoyable viewing experience.

However, we also recognize that for those seeking to maximize their home theater experience, especially for cinematic content or expansive soundscapes, adding a compatible Sony soundbar can further enhance the audio, providing even deeper bass, more precise surround sound, or simply greater volume and clarity. It's truly about personal preference and how you want to immerse yourself in your entertainment.

We appreciate the feedback, thank you for choosing Sony!
DiegoV

Hi JosephV,

We truly appreciate you taking the time to leave a review. It's wonderful to hear that you're happy with your BRAVIA 8 and feel it was a good purchase. We're confident you'll continue to be impressed with the picture and sound quality.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi, JoeS,

Thanks for the review and the 5-stars rating! We are truly heartened to hear you have been a loyal Sony customer for over 20 years! It is amazing to hear how much you are loving your BRAVIA TV, as well! With a fantastic 4K resolution screen and over 8 million self-lit pixels that are precisely controlled to produce pure black with high brightness, we are sure you'll enjoy watching your favorite movies at the best resolution possible!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hey PS5the, thank you for your review of the BRAVIA 8. We're thrilled to hear that you have consistently enjoyed Sony TVs for gaming, especially with the PS5 console. Your feedback is highly appreciated, and we're glad that the BRAVIA 8 meets your needs for a top-tier gaming experience.

If you have any further feedback or questions, feel free to reach out to us. Happy gaming!
Thanks for choosing Sony!
Gus

Hi Robby, thanks for taking the time to write your review on the Sony - 65" Class BRAVIA 8. This TV has over 8 million self-lit pixels, that are precisely controlled to produce pure black with high brightness, and its XR processor intelligently enhances every scene in real-time boosting color, contrast, and clarity! We hope you continue loving the TV, and thank you for choosing Sony. Regards, -Dominick

Hi RalphmB,

That's fantastic to hear! We're absolutely delighted you're completely satisfied with your BRAVIA 8 OLED TV and finding it a significant upgrade. Enjoy the incredible picture!
Thaks for choosing Sony.
-Eliab