Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 6578577
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, including stunning colors and clarity, as a major strength of the 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024). The user-friendly interface and sleek design also receive positive feedback. However, some users express dissatisfaction with the remote control, citing issues with button size and lack of backlighting. Concerns regarding the price point and occasional software glitches were also noted.
This summary was generated by AI based on customer reviews.
Sony TV and small appliance purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson was very helpful in helping figure out the best product for my home. I always shop at the Best Buy on Veterans near I-10 exit because the help you receive us exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Byron,
Thank you for sharing your experience! It’s wonderful to hear that the helpful guidance from the salesperson and the exceptional service made your purchase enjoyable. We hope your Sony BRAVIA 8 TV brings incredible entertainment to your home!
Thank you for choosing Sony, enjoy your new TV! -Maria
High quality TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for our living room. The picture quality really “pops”, including both for video games and sports.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephC, thank you for sharing your great experience with the Sony - 65" Class BRAVIA 8! We're happy to hear you're enjoying every aspect of the TV. Its wonderful picture quality and great performance make it an excellent choice for watching movies, sports or playing video games! We thank you for choosing Sony and enjoy your new TV. Regards, -Dominick
The best tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a bigger TV for family nights and found the best one.
I would recommend this to a friendWaiting on Replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not been installed yet and the first product didn't work.Waiting on the Geek Squad to return on Thursday.
I would recommend this to a friendGreat service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service at colma store , great price and great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, thank you so much for the 5-star review! We're pleased to learn you're enjoying your Sony - BRAVIA 8. This TV is built to deliver an exceptional viewing experience with OLED picture quality, deep contrast and vibrant colors. We're also proud of its intuitive interface and immersive sound performance. We truly appreciate your support and are so glad you chose Sony to be part of your home entertainment setup. Best regards, -Dominick
Gamer/movie tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works good option menu does work well remote is fine overall good to tv would highly recommend for gamers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
Thank you so much for your positive feedback on the K65XR80! We're glad to hear that you're enjoying the TV and that the option menu and remote are working well for you. We truly appreciate your recommendation and are thrilled to be a part of your entertainment setup.
Thank you for choosing Sony!
Best regards,
- Stephanie
Amazing TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITS A GORGEOUS TV. I also love the UI which runs smoth. Im switching from an LG oled and I have to say im not disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, JustinS! We’re so happy to hear you’re loving your new BRAVIA 8 TV! It’s wonderful that the gorgeous display and smooth UI have made the switch from your LG OLED a great experience. We aim to impress, and it sounds like we’ve hit the mark for you! Thank you so much for choosing Sony! -Jess
Sony Hi-end TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was a return and repackaged improperly so 2 stand screws were missing; box with TV inside was improperly secured so bottom was not secure (torn box tabs), but TV was operational as expected.,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreeHugger, We’re so sorry to hear about the missing stand screws and damaged packaging from the return process. That’s definitely not the experience we want for you! It’s great to know the TV is working as expected, though. Please reach out to Best Buy directly so they can send you replacement screws and assist with any other concerns. Thank you for choosing Sony. -Jess
Best TV Ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV I have ever owned. It is perfect for night watching in a dark room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LoriY,
Thank you for choosing Sony!
We're delighted to hear that you're enjoying your K65XR80 TV. This model is designed to deliver impeccable picture quality, especially in low-light environments, making it perfect for night watching in a dark room. The OLED technology provides deeper blacks and enhanced contrast, creating a more immersive viewing experience.
Best regards,
-Fred
Bravio 65 inch tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly. Was a pain to set up. Was confusing to set reset up streaming passwords etc. it’s been at least 10 yrs since we bought a new tv so a lot has changed
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CherylM,
Thank you for your feedback regarding the K65XR80 TV. We understand that setting up a new TV, especially after a significant period, can be challenging. We apologize for any inconvenience caused by the issues with streaming passwords and the overall user-friendliness of the product. Your feedback is immensely valuable, and we will certainly take it into account as we work to improve the setup process and enhance the overall customer experience for our future models.
Thank you for choosing Sony.
Best regards,
-Fred
It's big
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues dialing in the color when I first got it home, but I am happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil,
Thanks for the review! We appreciate the comments as Sony always strive to deliver the best quality products. We hope you can get to enjoy the amazing picture quality it delivers, thanks to Sony's XR Processor, that intelligently enhances every scene in real-time boosting color, contrast, and clarity.
Thanks for choosing Sony, have an amazing day!
-DieogoV
Fantastic television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is great, but I have one problem, the wifi keeps cutting out a lot, otherwise it's fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pnutz, thank you for sharing your experience! The BRAVIA 8's OLED screen truly shines, with each of its over 8 million self-illuminating pixels independently controlled to achieve unparalleled contrast, from the darkest blacks to the most dazzling colors, and we're truly glad you're enjoying that. In regards to the Wi-fi going in and out, we recommend following the troubleshooting steps listed on the link below, they will surely help to stabilize the internet connection:
https://www.sony.com/electronics/support/articles/00184183
Thank you for choosing Sony!
Best regards,
Dominick
Best Buy associates rating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer associates that assisted me in the selection of my Sony Bravia TV were very-knowledgeable, professional, and resourceful! I have recommended them to friends and family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlgaJ, Thank you for the wonderful 5-star review! We're thrilled to hear that you had an exceptional experience purchasing your Sony BRAVIA 8 TV. We hope you continue to enjoy all the amazing features your Sony TV has to offer. Thank you for choosing Sony and for your recommendation! -Maria
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good brand, not a bad price.sales people came to us asked if we needed anything then walked away when we said just looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Movies, We're delighted to know that you appreciate the brand and find the price reasonable! It's indeed a fantastic choice with excellent picture quality. We apologize for any inconvenience you may have encountered during your purchasing experience at the store. Thank you for choosing Sony. -Jess
Looks nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lovely tv worth the price. So far everything is good. Cant wait to watch some blu ray 4k movies on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gilberto! Thank you for leaving us a five-star rating! We're thrilled to hear that you love the BRAVIA 8. We’re confident that you'll enjoy your Blu-Ray movies with a cinema-like quality experience! Thank you for choosing Sony. Regards. -Jenn
- Pros mentioned:Picture quality
Double trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased our 1st TV and it had a beautiful picture and great sound but after watching a bit would get white dots 6-8 inches on bottom of screen. We decided just a fluke and asked to exchange the TV. The 2nd one was delivered and same issue but not as bad. This also brought on another problem.. the TV would randomly turn off or not respond at all. We would need to unplug and do a total reset to get TV to work again after 4 times of complete resets hours on the phone with customer service we decided to return both TV and soundbar. We purchase and LG and have zero problems.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KimberlyS,
Thank you for reaching out to us with your concern. We sincerely apologize for the inconvenience caused by the issues with your Sony BRAVIA 8. This is not the experience we strive to provide, and we are committed to making it right for you.
To better assist you, we would appreciate more details about the issues you encountered with the television. We are eager to explore any possible solutions for you
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:
Thank you for your patience, and we look forward to resolving this for you!
Sincerely,
Maria
Disappointing TV. Didn't feel like an OLED.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honesty, I was really disappointed with the Sony Bravia 8. I wouldn't call an OLED at all. It was really dim and the colors weren't vibrant at all. It was a dull TV. I didn't get that wow factor that I got when I turn on my Samsung S84D for the first time. The Sony Bravia 7 Mini LED is a way better TV than the Bravia 8. If you must go with Sony, definitely get the Bravia 7 and save the money for a soundbar. Trust me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyFonz,
We're sorry to hear it didn’t meet your expectations, especially with the brightness and color vibrancy not giving you that “wow” factor you were hoping for.The quality of the source is a big factor in getting an excellent picture quality. As a workaround, you might try adjusting the picture settings, such as increasing the brightness or switching to a different picture mode for a more balanced look. Picture settings also allow a wide array of changes to color, contrast, clarity, motion settings, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/articles/00190409
Your experience matters to us, and we'd recommend reaching out to our support team for assistance with troubleshooting, as they may be able to help optimize the display.
If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8.
Sincerely,
Jess
Beware of buying MEMBERSHIP to Total Tech
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the newest Sony Bravia in July and bought into the Best Buy membership at the same time so we could have all products covered and get “deals” on tech services! HAHA! Now in November the TV will not come on, but when I contacted Best Buy I’m told I must deal with Sony! (They will also get a review)! 3 days of going back and forth between Sony and Best Buy I am told the TV will be replaced. But will Sony authorize Best Buy to just exchange the TV so we can arrange installation and return all on the same day immediately? NOPE! We have wait on new TV to be shipped and we have to arrange to have old TV unmounted from the wall prior to the new TV arriving. As it is a 65” TV we are not able to unmount. So Best Buy will charge 149.99 plus tax to take it off the wall, then the same charge to come back after the TV arrives! Sony will only refund one of those charges! Remember, we pay for a Best Buy membership!! For what??? One week after my new TV stops working and we are still without it. And there seems to be nothing we can do to have this made right! So we wait. And we pay more for installation. This has been the worst customer service I have ever experienced. Beware of what salesmen try to hook you into! They are getting a bump for selling those memberships that afford a few small discounts if you keep shopping there, but their warranty promises are crap!
No, I would not recommend this to a friendSad about the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just want to say Best Buy in kennesaw ga. Is awesome! But the tv I bought wasn’t that great. I gave 2 stars just because Sony is a good company. But this tv is very dark. No matter what setting it’s dark. I a m truly sad about this purchase. Sony products last forever so now I’m stuck with a terrible tv for years. The 14 day policy is not long enough. I had help putting it up and couldn’t get help getting it down in the 14 day window. So now I’m stuck with a not so great tv that cost 2229.00 I payed on sale 1899.00. That is a lot of money for a tv that we don’t like at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonnyC,
We are truly sorry to hear you are so disappointed with your new BRAVIA 8 TV. We understand how frustrating it is to feel you've made a poor purchase, especially at this price point.
A BRAVIA 8 OLED TV should not be very dark. It sounds like a setting might be causing the screen to appear dim. We recommend going into the TV's settings and checking the Picture Mode—if it's set to 'Cinema' or 'Custom,' please try switching it to 'Standard' or 'Vivid.' Also, check the Ambient Light Sensor setting to ensure it's not dimming the screen unnecessarily.
If these adjustments don't solve the issue, please contact our support team directly. We'd love to help you get the picture quality you expect and deserve from a Sony TV. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv everything you'd need! HDR, 4k, 120 hz!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there NickolasB, thank you for your fantastic 5-star review.
It's a truly pleasure to hear that the BRAVIA 8 offers "everything you'd need," highlighting the amazing HDR, 4K, and 120Hz capabilities. We're so glad you're enjoying the premium features and immersive experience!
Thank you for choosing Sony.
Sincerely,
Jenn.