Customers value the 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) for its exceptional picture quality, vibrant color range, and user-friendly design. The OLED quality is also appreciated, contributing to an amazing viewing experience. However, some customers have expressed concerns regarding the remote control, connectivity issues, software, and the high price point.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,163 reviews
Rated 1 out of 5 stars
WARNING:NEVER BUY SONY BRAVIA FROM BEST BUY
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First of all — NEVER buy a Sony Bravia from Best Buy.
Once they have your money, you’re not getting it back. Period.
This TV has been a complete nightmare from day one.
• TV constantly shuts off by itself
• Smart system is laggy, slow, freezing
• External devices are painfully slow
• Random reboots, delays, glitches — you name it
I tried everything:
• Updates
• Resets
• Different settings
• External devices
• Power cycles
Nothing fixes it. Absolutely nothing.
And what does Best Buy do?
They keep throwing the same “t-shirt level troubleshooting” at you over and over like:
“Did you try restarting it?”
“Did you update the software?”
“Let’s reset it again…”
No solution. No accountability. No refund.
Worst service
Worst TV experience
Zero customer protection
And of course, you can’t return it, because apparently a TV that shuts off, lags, and barely works is considered “good enough” by Best Buy standards.
So yeah —
Worst Buy service. Worst Buy quality control.
Sony Bravia + Best Buy is a combo I wouldn’t recommend to anyone, not even an enemy.
Save your money. Save your time. Save your sanity.
Buy literally anything else — anywhere else.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Thank you for sharing your feedback, Andrew.
We are truly sorry to hear about the ongoing technical nightmares you’ve experienced with your K-65XR80 and the frustration you've encountered with the support process. Constant power cycles, laggy performance, and system freezes are certainly not the premium experience we intend to deliver with the Bravia 8, and we sincerely apologize for the impact this has had on your sanity and your time.
We would like to step in and see how we can better support you directly, as your satisfaction and product reliability are our top priorities. Please contact our dedicated Sony specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. We want to ensure your case is properly reviewed beyond the retail level to find a path forward.
Thank you for bringing this to our attention and for your patience as we work to make this right.
Best regards,
Gus, Sony Social Media Team
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
High quality built
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This TV is built very well and a beautiful picture.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi TanH, Thank you for the 5 stars! We're glad that you are satisfied with the built and beautiful picture of your new Sony BRAVIA 8. Thank you for choosing Sony, and enjoy your viewing! -Maria
Rated 5 out of 5 stars
champ
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The TV has a real slim build and a very clear picture. The height is perfect for most rooms.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi Champ,
Thank you for the wonderful 5-star review! It's most rewarding to hear you're enjoying the Sony BRAVIA 8. It's great to know that you appreciate the TV's real slim build, which is a key part of its modern design. We also agree that the very clear picture and ideal height make it a perfect fit for nearly any room.
Thanks for choosing Sony and for sharing your feedback!
Regards, Dominick
Rated 5 out of 5 stars
Great picture, great value!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Bravia 8 has a great picture and a very reasonable price.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Thank you for your excellent review, JamesS!
We are so pleased to hear that you love your K-65XR80 television! It's rewarding to know you are enjoying the great picture quality and feel it offers a very reasonable price. We strive to deliver premium performance and exceptional value.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Great customer service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had an issue with the TV turning off by itself. Sony Customer service was able to remotely access my TV and correct the issue.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi AlbertD, thank you for your review and for your kind words about our customer service team. We're glad we were able to resolve the issue with your Sony BRAVIA 8 quickly and efficiently through remote access. We appreciate you choosing Sony and we're here to help if you need anything else in the future. Regards, -Dominick
Rated 5 out of 5 stars
Great
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent quality. Good pic , good apps, sounds good.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi Izzy! Thanks for your feedback! We are delighted to hear you’re enjoying the excellent quality, picture, and sound of the BRAVIA 8.
With its vibrant display and smart app integration, it’s designed to bring a rich and convenient entertainment experience right to your living room.
Thank you for choosing Sony! Best regards, Estefany
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
bummer
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great picture , but after two months the center speaker is now crackling
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi ConradpV,
While the picture quality is fantastic, we're sorry to hear about the crackling issue with the center speaker on your BRAVIA 8. We would like to discuss this with you further to ensure proper connection and settings. We highly recommend downloading and installing the latest software for the TV and Soundbar. These updates include key features, applications, bug fixes, and feature improvements.
If you haven't yet, verify if the issue happens when watching from an internal app or an external device. In the meantime, try performing try a power reset by unplugging the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Test your issue again. You may access this link here for some helpful information: https://www.sony.com/electronics/support/articles/00012291
You may hear a hissing sound when using the TV's Acoustic Center Sync function. If this happens, in the area where the power cable comes out of the back of the TV and the area around other external devices, make sure to keep the cables of the Acoustic Center Sync device away from those cables.
Note: Due to the nature of electronic devices, you may hear a slight noise when you're very close to the TV speakers. This is not a malfunction. When watching TV from an appropriate viewing distance, this should not be audible. Additionally, there may be cases where the audio signal of the content being played contains components that sound like noise.
If the issue persists, reset the TV and speaker system. It might be worth trying these solutions or reaching out to Sony for further assistance or possible repair options.
Should you need further assistance regarding your concern, you can email us at [email protected] with the following details:
Name: Best Buy Username: Model Number: Issue: Telephone Number:
Regards, Jess
Rated 5 out of 5 stars
One of a kind
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing You can. always count on the best if it is a Sony!
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi JoanF,
We are delighted to receive your positive feedback on the Sony BRAVIA 8! It means a lot to us that you recognize and rely on the high quality that defines our products. We appreciate your loyalty and hope this television provides an amazing viewing experience for years to come.
Thanks for trusting Sony!
Best regards, Dominick
Rated 5 out of 5 stars
Sony Bravia 65" OLED is a very good TV
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very happy with the Sony Bravia OLED. Great quality for a fair price and good payoff terms. This is the third Sony Bravia we have in the house.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi jayman! We are truly wonderful to know you're very happy with your Sony Bravia 8! It's fantastic that you appreciate the great quality and fair price, and we're especially grateful to hear this is your third Sony Bravia television.
We design our Bravia TVs with features like the Crystal Processor 4K for stunning picture and the X-Balanced Speaker for clear sound, so your viewing experience is always exceptional.
Thanks for choosing Sony! Best regards, Estefany
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great TV
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV! Deep and rich picture. Highly recommend
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi MikeV,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the picture quality of the TV. We appreciate the recommendation and thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Great experience buying my new TV
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sale’s associate was extremely helpful and knowledgeable. He discussed all the new TV technology and explained their different options and pricing. I was able with his help to get the right TV for me. Store Pricing and product availability was great. We love our new Sony 65” TV.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi JackC, Thank you for sharing your experience! It’s wonderful to hear that the team provided such valuable guidance to help you find the perfect TV. We're delighted you chose the Sony 65” BRAVIA 8 OLED, and even more thrilled to know you’re loving it! Enjoy your amazing new TV setup, and thank you for choosing Sony! -Maria
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Tv and pkg
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very efficient,prompt on time,great picture,nice sounbar
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi DavidH, Awesome! We are so glad to hear that you are happy with your new Bravia 8 TV! Thank you so much for choosing Sony! -Carl
Rated 5 out of 5 stars
great tv
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad did an Excellent installation. quick, efficient, knowledgeable
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi MichealD,
We're so glad to hear that your Sony BRAVIA TV has made such a positive impression and thank you for your outstanding 5-star rating. The vivid picture quality and advanced image processing really help bring every scene to life, making your viewing experience both effortless and immersive.
Thank you for choosing Sony—wishing you an outstanding day! DiegoV.
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Nice OLED
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great picture quality and excellent sound. Nice size
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi DouglasH, Fabulous! We're glad to hear you're happy with the amazing picture, sound, and size of your new BRAVIA 8 TV. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
Next gen smart TV
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best quality picture and videos. Color quality is excellent.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi DIGVIJAYM,
We are so pleased to hear you are impressed with the best-in-class picture quality and excellent color performance of your 65" BRAVIA 8 OLED TV. We truly appreciate you sharing your positive experience!
Thanks for choosing Sony.
Best regards, Eliab
Rated 5 out of 5 stars
Worth every penny.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s worth the price, love my new tv. Time to watch my favorite movie.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi EdgarF, thanks for posting! We're thrilled to hear you're loving your new BRAVIA 8 and that you feel it was worth the price. It sounds like the perfect time for a movie night! Thanks for choosing Sony! Sincerely, Jenn.
Rated 5 out of 5 stars
TV AND SOUD BAR
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ONCE THE TV AND SOUND BAR ARE SET UP PROPERLY, THE PRODUCT IS GREAT
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hello STEVES,
Thank you for choosing Sony!
It brings us great joy to hear that your K65XR80 TV and sound bar are working great! We appreciate you taking the time to mention how much the proper setup impacted your experience.
Best regards, -Fred
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great Unit!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV. Excellent picture and good experience with Google TV OS
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi RyanT, Choosing this TV will definitely be worth it! It's good to hear you like the excellent picture, sound quality, intuitive Google TV interface, and overall performance of this TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. Thank you choosing Sony! -Jess
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Great tv!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Crisp image and great quality. Not 5 stars because of the sound quality
I would recommend this to a friend
Brand response from SonyListens
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Hi Martinez, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Worth it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best t.v. I've ever had, hands down. It made my sound bar better too.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Thank you for the fantastic, short, and sweet review, Gavyn!
We're thrilled to hear you feel the K-65XR80 is the best TV you've ever had, hands down. Knowing that the picture quality is a game-changer for you is wonderful.
It's also great to hear that it made your sound bar better! When you pair a compatible Sony TV like the XR80 with a Sony soundbar, they work together using Acoustic Center Sync to turn the TV's speakers into a center channel, enhancing dialogue and truly boosting the overall soundstage. That synergy is designed to make your whole home theater system shine.