Customer Ratings & Reviews

Hi KarenS,

We appreciate you sharing your thoughts on the BRAVIA 8! It's fantastic to hear you're enjoying it's beautiful picture and it's truly rewarding to know how satisfied you're with your purchase!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi DonaldT,

We're so glad to hear that your Sony BRAVIA TV delivers great picture and sound quality—all at a reasonable price! Thank you so much for your fantastic 5-star rating; it's wonderful knowing you’re enjoying both the vivid visuals and immersive audio that make staying in truly memorable.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hi KyleS,

Thank you for appreciating the exceptional picture quality, vibrant color range, and deep blacks of the Sony BRAVIA 8. It's true, the visual experience is top-notch. However, it's equally important to point out the frustration concerning HDMI audio pass-through and the crackling sound issues you are experiencing.

If you're experiencing the issue while using an external device or audio system, we recommend verify the physical cable connection between the TV and the device, as well as the device settings. To avoid any issues, please make sure that the HDMI cables you are using are rated for "Premium High Speed" and are at least 18 Gbps (or better). Also, cables can get damaged internally, e.g. when bending in sharp angles.

For us to better assist you, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Jason,

We sincerely apologize that you are experiencing persistent and frustrating audio output issues with your BRAVIA 8 and your Sony stereo system. We understand how disappointing it is when two products from the same brand don't integrate seamlessly, and we regret that this is impacting your overall enjoyment.

The delay you described, and the new issue where the TV is reverting to internal speakers, sound like classic communication problems between the TV and the audio system (likely related to HDMI eARC/ARC and CEC/BRAVIA Sync).

To resolve these issues, we highly recommend performing the following detailed troubleshooting sequence:

1. Perform a Full Power Reset (CEC Handshake):
- Turn off both the TV and the audio system.
- Unplug both devices from the wall power, and also disconnect the main HDMI cable connecting them. Wait for 2 minutes.
- Reconnect the HDMI cable, ensuring it is plugged into the eARC/ARC port on both the TV and the audio system.
- Plug both devices back into power. Power on the TV first, and wait until it fully boots up, then power on the audio system.

2. Enable the BRAVIA Sync Device List:
This ensures the TV is actively scanning and recognizing your connected Sony equipment.

- Using your Sony remote, navigate to: Settings > Channels & Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync Device List > Enable

If these steps do not resolve the problem, we encourage you to contact our dedicated technical support team for further, personalized assistance.

Technical Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi Conaly, thank you so much for your wonderful review! We're glad to hear you're enjoying your BRAVIA 8. We sincerely appreciate your willingness to pay full price for it, as it delivers the quality you expect from a top tier television. Thank you for choosing Sony! Sincerely, -Jenn

Thank you for your fantastic review, JeanetteL!

We are so pleased to hear that you had a great delivery experience and that your new K65XR80 television was easy to set up. It is truly rewarding to know that you are happy with the great picture quality. We designed this TV to provide a premium and user-friendly experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChrisC,

We're thrilled that you're so impressed with the picture quality of your new BRAVIA 8 OLED TV. We put a lot of effort into creating the best viewing experience possible, so your feedback means a lot to our team. Thanks for choosing Sony.

Best regards,
Eliab

Hello Mtmercy4,

Thank you for choosing Sony!

We're delighted to hear that you're enjoying your K65XR80 television and that it has exceeded your expectations. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation.

Best regards,
-Fred

Hi naim4250, We're sorry to hear about your experience with the Bravia 8 4K OLED TV. We're sad to hear that you are not impressed with its performance causing you to return it. Our support team could have assisted you with your concerns. We hope that you will still consider our other products in your future purchases. Regards, -Craig

Hi SullyMP, Thanks for sharing your experience with the BRAVIA 8 TV. Sounds like you scored an amazing deal with that open-box find! We’re glad you’re happy with the savings and the condition. Thanks for choosing Sony! -Jess

Hi Cheesehesd2,
Thank you for your time writing this review. We're sorry to hear some issues that you are encountering with your BRAVIA 8 TV. This is definitely not the news nor experience we want you to have. We understand how frustrating it can be when your viewing experience is interrupted where TV is jumping to an over-the-air channel while audio stays on the HDMI source(movie).

Here are some steps you can try to troubleshoot the issue:
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

Performing a power reset or restart on the TV is always recommended first as it can resolve many issues and doesn't affect saved information.
- Using the supplied remote control: Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.
For reference: https://www.sony.com/electronics/support/articles/00159487

The HDMI-CEC (Consumer Electronics Control) is a HDMI standard that provides control functions between different A/V devices such as TVs, home theater systems, Blu-ray Disc players, and other HDMI devices. In some cases, a conflicting setting might cause the issue. Try disabling HDMI CEC on your TV and connected device.
For reference: https://www.sony.com/electronics/support/articles/00161073

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Awesome, WeyburnW! We're sorry to hear about what happened. Glad to know you they were able to install your new TV and you are now able to enjoy the features and capabilities of your new OLED TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Thank you for your review, CarlosC.

We are so pleased to hear that you are enjoying your new television and that you find the picture quality to be exceptional. We designed the K65XR80 to provide a truly immersive and beautiful viewing experience, and it's wonderful to know that you are happy with your purchase.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Matskis,

We're thrilled you love the vibrant colors on your BRAVIA 8! You're right, while OLEDs like yours offer unmatched contrast and perfect blacks, their peak brightness can differ from other display types. Still, your BRAVIA 8's XR Contrast Booster ensures incredible picture quality. We're happy to hear you don't regret your choice! If you need help optimizing settings, just ask us!

Thanks for choosing Sony, have a nice day!
DiegoV

Hi Stuart,

Thank you for choosing Sony!

We're truly heartened to learn that our staff did a great job installing your K65XR80 TV and that you’re pleased with the result. It’s wonderful to know the setup turned out just the way you wanted. Thank you for sharing your positive experience with us.

Best regards,
-Fred

Hi JohnF, we're glad you love our product! Thanks for choosing Sony. ~Earl

Hi Ger99allen, Thank you for sharing your wonderful experience! We’re thrilled you love your new BRAVIA 8 OLED TV and that the sales associate was helpful. Welcome to the upgrade club after 9 years with your previous BRAVIA! The OLED technology truly enhances picture quality, and we’re glad you’re enjoying it. Thanks for choosing Sony, and enjoy your amazing new screen! -Jess

Hi DarleneE, thank you so much for the great review! We're really happy to hear you're loving your Sony - BRAVIA 8 so far. That clear, bright picture is one of its standout features, and it's awesome to know it's delivering a great experience for you. Thanks for choosing Sony and enjoy every moment ahead with your new TV! Regards, -Dominick

Hi, TerryG,

Thanks for the 5-stars rating! It makes us really happy to hear you have taken the decision to choose a Sony BRAVIA TV! We are totally sure you'll fall in love with the amazing picture quality, powered by Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity. We're sure it's going to make your movie nights feel completely immersive.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Dave, thank you for the awesome 5-star review! We're happy to hear you're enjoying the Sony - BRAVIA 8 and that the visual settings are easy to tailor to your preference. We appreciate your feedback on the HDR brightness, your input helps us continue refining the experience. Thanks for trusting Sony! Regards, -Dominick