Customer Ratings & Reviews

Hi StanleyH,

We're sorry to hear about the trouble you’re experiencing with your Sony BRAVIA 8 TV. That definitely sounds frustrating, and we be happy to assist you. It shouldn’t be shutting off on its own or requiring you to unplug it daily, that’s not the experience we want for you. If you haven't yet, make sure your TV has the most recent system software installed. If your TV has no picture, no power, or the LED light blinks or flashes red, please follow the steps on the link below to help resolve the issue.

https://www.sony.com/electronics/support/articles/00153674

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If you still have the unit and you need further assistance regarding your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi VCr4,

Thank you for reaching out to us with your concern.

We sincerely apologize for the inconvenience caused by the issue with your Sony BRAVIA 8 TV. This is not the experience we strive to provide, and we want to ensure that you have the best possible experience with your television.

To assist you better, could you please provide more details about the five blinking red lights you are experiencing? Does this occur while your TV is turned on, or does it not turn on at all?

In the meantime, you may find this article helpful to isolate the issue: https://www.sony.com/electronics/support/articles/00153674?utm_source. Additionally, you can use our interactive guided support for step-by-step assistance: https://us.esupport.sony.com/support/s/gs?language=en_US&treeid=639716112000

If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Mike,

Thank you for reaching out to us with your concern.

We sincerely apologize for the inconvenience you're experiencing with your Sony BRAVIA 8 TV. This is not the experience we aim to provide, and we want to make this better for you.

To best assist you, we would like to know more information about your sound setup. Are you using any device to output the sound from your TV?

Please email the details of your setup and the following information to socialsupport@am.sony.com. We apologize if you've already shared this information with customer service; we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information:

We're here to help and ensure you get the best possible experience with your Sony BRAVIA 8.

Sincerely,
Maria

Hi A95l,

Thank you for your feedback. We’re sorry to hear that your Sony BRAVIA 8 TV's sound and picture quality haven’t met your expectations. To enhance your experience, we recommend adjusting the sound and picture settings on your TV.

For sound, you can try different sound modes like Cinema or Sports to suit your preferences. You can configure various TV audio settings, such as sound quality and sound mode that suits your preference. https://www.sony.com/electronics/support/articles/00302857?utm_source

For picture quality, adjusting settings such as brightness, contrast, and motion smoothing under Picture Mode (e.g., Vivid or Cinema) can significantly improve your viewing experience. Picture settings allow you to adjust a wide array of color, contrast, motion settings, and brightness changes that can improve the content you view on your TV. https://www.sony.com/electronics/support/articles/00190409?utm_source

If you'd like further assistance in optimizing these settings, feel free to reach out—we’re here to help!
Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.

Sincerely,
Maria

Hi WinifredR,
Thank you for your time writing this review. We're sorry to hear the trouble and difficulties that you are having with the remote. This is definitely not the experience we want you to have with your BRAVIA 8 TV. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Alexander,

Thank you for your feedback on the Sony BRAVIA 8 and we're sorry you've been running into difficulty. This TV doesn't support Screen mirroring (Miracast) function. However, you can set up the Chromecast built-in (Google Cast) feature or AirPlay as an alternative to the Miracast or Screen mirroring. Chromecast built-in or AirPlay allows you to display (cast) your favorite websites and app screens on your mobile device directly to the TV.

We have valuable information on how to wirelessly display phone and tablet content on your TV using casting, AirPlay, screen mirroring, or Wi-Fi Direct. For your reference, please visit the links below.

https://www.sony.com/electronics/support/articles/00256775
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80/articles/00295266

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and thanks for sharing your feedback!

Regards,
Jess

Hi HRKap,

Thank you for your feedback on the Sony BRAVIA 8. We’re sorry to hear the brightness and vivid mode aren’t meeting your expectations. The quality of the source is a big factor in getting an excellent picture quality. As a workaround, you might try adjusting the picture settings, such as increasing the brightness or switching to a different picture mode for a more balanced look. Picture settings also allow a wide array of changes to color, contrast, clarity, motion settings, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].

For more information, please visit the link here: https://www.sony.com/electronics/support/articles/00190409

Your experience matters to us, and we'd recommend reaching out to our support team for assistance with troubleshooting, as they may be able to help optimize the display.

If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8.

Sincerely,
Jess

Hello Pollo,

Thank you for your fantastic review! We are so glad to hear you are loving the amazing colors on your new Sony BRAVIA 8 TV and that your family loves it so much they got their own. We truly appreciate your continued loyalty and are thrilled to hear your new TV is a perfect fit for you.

The XR Triluminos Pro display is what makes those amazing colors possible no matter the time of day. This technology maps colors from a wider spectrum, bringing every scene to life with natural shades and incredible detail, just as the creator intended.

Thanks for choosing Sony, and have a beautiful day!
DiegoV

Hi RichardS, Thank you so much for appreciating the superior picture quality of the Sony BRAVIA 8, especially highlighting the impressive black levels, brightness, and stability. It's fantastic to hear that the functionality and customization options cater well to diverse tastes. The audio box addition seems to have been a game-changer for your audio experience. Also, big shoutout to the Best Buy sales associate for guiding you to the perfect product match! Thanks for choosing Sony. -Jess

Hello user269833,

We feel privileged to hear you love your new BRAVIA 8 television—even more coming from a self-proclaimed non-TV enthusiast!

Your comments on the great picture quality and sound means a lot to us, as we strive to create products that everyone can enjoy.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi LisaC,
Fabulous! We're happy to hear your enjoyable viewing experience with your new BRAVIA 8 TV. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris

Hi Fordtrucker2007, We’re so glad to hear you’re loving your new BRAVIA 8 OLED TV! It’s fantastic that the picture quality, vibrant colors, and easy-to-use menu are hitting the mark for you. We’re thrilled you’re happy with your purchase and thanks for choosing Sony! -Jess

Hi EC01,

Thank you for sharing your detailed experience with the Sony BRAVIA 8. We’re pleased to hear that you found the setup process seamless and that the TV’s performance exceeded your expectations compared to your previous model. It's great to know that the picture quality and overall functionality have been a positive upgrade.

We understand your concern about the remote's inability to control your Denon AVR, especially when consolidating remotes would enhance convenience. While it's unfortunate that a direct solution wasn't available through our support team, we appreciate your creative workaround using the old remote.

Your feedback on the sound quality is also valuable. While the BRAVIA 8 is designed to deliver impressive audio for its slim build, pairing it with your 7.2 sound system undoubtedly takes the viewing experience to the next level.

Thank you for your patience and understanding regarding these challenges. If there are any future updates or compatibility improvements, we'll be sure to share them. Thank you for choosing Sony, and we hope you continue enjoying your BRAVIA 8! -Maria

Hi Sanjar,

We feel privileged to know that you consider the BRAVIA 8 an excellent TV! We are glad that you love the amazing quality, color, and everything about it. Thank you for the five-star recommendation!

We really appreciate you choosing Sony!

Regards,
Dominick

Hi Jkmc, We’re delighted to know that you’re enjoying the extremely clear picture quality and that it’s a perfect fit for your pool room. Thank you so much for purchasing the 65" BRAVIA 8 and for choosing Sony! -Jess

Hi Dino36, You definitely made the right choice with this TV. We are happy that you are enjoying the exceptional picture quality of your BRAVIA 8 OLED 4K HDR TV. Thank you for your purchase and for choosing Sony! -Jess

Hi NeilM, You've made an excellent choice! We're truly happy to know that adding this amazing OLED TV to your living room setup improves your overall home theater experience. It sounds like we hit the mark with the BRAVIA 8. Thanks also for purchasing our 65" BRAVIA 8 and for sharing this awesome feedback -Jess

Hi TS01,

We’re so sorry to hear about the issues you’re experiencing with your BRAVIA 8 OLED TV. That definitely sounds frustrating, and we be happy to assist you. It’s great that you love the picture quality, but the freezing is definitely not okay and it shouldn’t requiring you to unplug it daily. Since the software update didn’t resolve it, we’d recommend reaching out to Sony Support directly for a further troubleshooting.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess