Customer Ratings & Reviews

Hi BonnieW, We’re happy to hear that you’re loving your BRAVIA 8 TV and finding it user-friendly with a clear picture. It’s great to know it’s meeting your expectations! Enjoy your viewing experience and thanks for choosing Sony! -Jess

Hi Erik, We’re so glad to hear you’re loving it right out of the box. First impressions mean a lot! We hope it continues to impress as you explore all its features. Enjoy your new TV and thanks for choosing Sony! -Jess

Hi BrianV,
Excellent choice! We're delighted to hear your satisfaction with the upscaling features and overall performance of your new BRAVIA 8 TV. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris

Hi MonicaV,
Perfect! We're happy to hear that you love your new BRAVIA 8 TV. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris

Hi Raymond,

Thank you for sharing your thoughts!

We’re thrilled to hear that you love your new Sony BRAVIA 8 TV and that it’s the perfect addition to your home. It’s always a great feeling when you find just what you need.

Thank you for choosing Sony! Enjoy your new viewing experience! -Maria

Hi CarolynC, thanks for your review.

We apologize for the dissatisfaction you've experienced with the Sony k65xr80 TV. We take feedback very seriously as it helps us improve our products and services.

Quality Concerns
The Sony k65xr80 is designed to provide high-quality visual and audio experiences, leveraging advanced display technologies and smart features. However, we understand that individual preferences and comparisons with other brands, like Samsung's QLED series, can affect how the performance is perceived. We aim to continuously improve and innovate our product lines based on user feedback.

User-Friendliness
Regarding the comments on user-friendliness, the k65xr80 model features an intuitive interface through the Google TV platform, providing access to a wide range of apps and services. If the setup process seemed cumbersome, we recommend consulting the [Help Guide](https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html) for step-by-step instructions to make the installation and usage smoother. We are committed to making our TVs as user-friendly as possible and continuously work on updates to enhance the user experience.

Wi-Fi Connectivity Issues
Wi-Fi connectivity issues can be frustrating. Here are some troubleshooting steps that may help improve the Wi-Fi performance on your Sony TV:
- Restart the TV and Router: Performing a power cycle can often resolve connectivity issues. Unplug the TV and router for a couple of minutes and then plug them back in.
- Check Network Settings: Ensure your TV is connected to the correct network and that the signal strength is adequate. Move your router closer if possible.
- Software Updates: Make sure your TV's software is up to date, as updates can enhance performance and resolve bugs.
- Interference: Ensure that other wireless devices or physical obstacles are not causing interference. Devices like microwave ovens and cordless phones can impact Wi-Fi performance.

We hope these suggestions will help improve your experience with the k65xr80. If problems persist, please contact us at [email protected], providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.

We appreciate your previous support and hope we can restore your confidence in Sony.

Kindly,
Gus

Hi Hoey, Thank you so much for the 5 stars! We're glad that your Sony BRAVIA 8 meets your expectations. Thank you for choosing Sony! Enjoy! -Maria

Hi Mikef, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hello Exiled,

Thank you for sharing your feedback regarding your K65XR80 (BRAVIA 8). We are thrilled to learn that you are pleased with the television's picture quality. However, we are sorry to hear that your gaming experience did not meet your expectations. Our development team is committed to enhancing the gaming experience on our TVs, and we greatly appreciate your input. We would love to hear more about the specific aspects of gaming performance that fell short for you, as this information will be instrumental in addressing such concerns in future updates or models. In the meantime, you might consider adjusting some settings to improve your gaming experience, such as activating 'Game Mode,' which can reduce lag and enhance responsiveness. For more information, please visit: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-11_03.html.

We want to ensure that you receive the support you need regarding your TV. May we reach out to you directly for assistance? If so, please provide the following information via email to [email protected]:

- Full Name:
- Username:
- Telephone Number:
- Sony TV Model Number:
- Additional Information regarding your experience with the TV:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi JohnP, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV. At Sony we strive to put forward the best possible products for our customers. Thank you offering a fantastic rating on the product! -Jess

Thank you for sharing your feedback, RodneyT.

We are truly sorry to hear that the brightness of your new BRAVIA 8 has not met your expectations, especially when compared to other OLED models. We understand your frustration, as we want every customer to feel they are getting a premium, vivid viewing experience at this price point.

The BRAVIA 8 is designed with a focus on cinematic studio accuracy, aiming to reproduce colors and shadows exactly as film directors intended. However, we recognize that in well-lit rooms, a "dim" appearance can be frustrating.

Before giving up on the unit, we recommend checking if the "Ambient Light Sensor" or "Eco Dashboard" settings are enabled, as these can sometimes aggressively dim the peak brightness based on your room's lighting. Additionally, switching the Picture Mode to "Vivid" or "Standard" and ensuring "Peak Luminance" is set to High can significantly boost the punch of the OLED panel.

If you’ve already adjusted these and still feel the performance is lagging, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. We would appreciate the chance to ensure your specific unit is performing at its full technical potential.

Thank you for choosing Sony.

Best regards,

Gus, Sony Social Media Team

Hi RamS,

Thank you for the 5 stars! We’re delighted to hear that you’re enjoying your Sony BRAVIA 8 TV and had a positive delivery experience with kind and polite service. Thank you for choosing Sony! Enjoy! -Maria

Hi Jacob, Thank you for the wonderful review of your Sony BRAVIA 8! We are thrilled to hear that you appreciate the crystal-clear picture quality and smart Google TV features that this TV offers. Thank you so much for your purchase and for giving the product a perfect rating! -Jess

That's great, AlannaM! Thank you for sharing your wonderful shopping experience with us. We are thrilled to hear that the installation of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV went exceptionally well and that you are enjoying its features and capabilities. It’s great to know that you are overall satisfied with your purchase. Thank you for choosing Sony! -Jess

Hi StevenB, thanks for the review! We are sorry to hear you're experiencing this issue with the picture of the tv. At Sony we prioritize our customer's experience therefore we would like to recommend some steps to find out what it is causing the ghosts on the screen and solve it. 1 - Try verifying if the issue is happening in all sources for example HDMI inputs and apps. 2 - Try resetting your picture settings by going to settings > display and sound> picture > reset picture settings. 3 - Go to picture settings and select random noise reduction, set it to Low or Off. 4- Perform a panel refresh on the TV, go to settings > display and sound > expert panel settings > panel refresh. Check out the sources: https://www.sony.com/electronics/support/articles/00032635?utm_source=glean
https://www.sony.com/electronics/support/articles/00173467?utm_source=glean
If the problem persists or you may need more information, please email the below information to [email protected] so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention. Sincerely, Dominick

Hi MarcusT,
Excellent choice! We always strive to deliver the best quality with our products. Enjoy your new BRAVIA 8 TV and thanks for choosing Sony! - Kris

Hi Elbalaska, Congratulations on your new Sony BRAVIA 8 TV! We're happy that it works well with your PS5 and Xbox. Thank you for the review and for choosing Sony! Enjoy! -Maria

Hi AmandaR,
Thank you so much for your positive feedback! We're delighted to hear your satisfaction with your new BRAVIA 8 OLED TV. Thanks for choosing Sony! - Kris

Hi JuanitaD, Thank you for your positive feedback on the BRAVIA 8! We're thrilled to hear that you are enjoying your new TV and that it fits perfectly in your small cabin. Thanks for choosing Sony! -Sam