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Customer Ratings & Reviews

$1,699.99
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Comp. Value: $1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1163 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) for its exceptional picture quality, vibrant color range, and user-friendly design. The OLED quality is also appreciated, contributing to an amazing viewing experience. However, some customers have expressed concerns regarding the remote control, connectivity issues, software, and the high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,163 reviews
  • Rated 5 out of 5 stars

    Great tv!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has deep rich colors. The picture quality is amazing. You cant go wrong with this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ivy51, Fantastic! We're thrilled to hear you like the deep and rich colors and amazing picture quality of your new Sony Bravia 8. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Brivia tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with Best Buy, employees are very knowledgeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alecgonzales, Thank you for giving the Sony BRAVIA 8 a perfect rating! We're glad you had an amazing shopping experience. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony bravia 8 oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv Having it for a month and so far no issue at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HoangN, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Gaming tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that sold me the tv was full of knowledge and helped me understand what the tv could do vary helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryJ, Thank you so much for your review! We're glad that you had the best experience in purchasing your Sony BRAVIA 8 TV. We hope you continue to enjoy your Sony TV. Thank you for trusting Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is fantastic now if i could get it hooked up to an existing system

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankS, Thank you for your review of the K65XR80 BRAVIA 8. We're thrilled to hear that you find the TV fantastic! We're sorry if you're having trouble hooking it up to your existing system. Let's try to isolate the problem by performing the steps provided on these articles:
      https://helpguide.sony.net/tv/husltn1/v1/en-003/04-04_01.html?utm_source
      https://www.sony.com/electronics/support/articles/00201347?utm_source

      I hope this helps! Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Tv review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what you want me to write but I don't have much to say but the tv is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Overated, Thank you for sharing your straightforward review! Glad to hear the Sony BRAVIA 8 TV meets your expectations. Thanks for sharing your positive experience and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Bravia 8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture not as sharp as expected. Remote not great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review regarding the picture quality and remote of the K65XR80. To help improve the sharpness of your picture, you might want to consider adjusting the picture settings on your Android TV. This can include tweaking aspects such as brightness, contrast, and picture mode which can greatly enhance the viewing experience.

      For the remote control concerns, if the remote is not functioning as expected, you might want to troubleshoot it or consider checking if there are any updates available for your TV that could improve its performance.

      If the adjustments do not yield satisfactory results, please feel free to reach out for further assistance or support options. Your feedback is valuable, and we are here to ensure you have the best experience with your Sony electronics.


      Contact us:
      Send your name, username, model number, issue, and telephone number to [email protected]
      Troubleshoot remote issues: https://www.sony.com/electronics/support/articles/00006827
      Troubleshoot picture issues:
      https://www.sony.com/electronics/support/articles/00190409

      Thanks for choosing Sony, and we hope those articles may be helpful, if they don't, you can always contact us, and we'll be more than happy to assist you!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. I have been a fan of Sony TV's for years. This smart TV is the best yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Newie, Perfect! We're thrilled to hear that you are enjoying your new Sony Bravia 8!. It's always wonderful to hear from long-time Sony fans, and we're glad that this model has met your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Charles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    promised service at 0.00 $ never happened after sales complete

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charles, thanks for your comment!

      About the service, Sony provides 1 year warranty. This warranty includes defects in materials or workmanship and ensures that the TV will perform as expected under normal use conditions. If your TV malfunctions within the first year, Sony will repair or replace the unit, it will depend on the issue.

      Troubleshooting and Service:

      Before initiating service, troubleshooting with the customer is necessary.
      Sony provides part and accessory replacement instructions for in-warranty items directly through their partners like Encompass Supply Chain Solutions Inc. (for the US) and Microland (for Canada).

      Replacement and Repair:

      If repairs are deemed necessary, Sony may repair the TV, provide a replacement with a comparable model or, in some cases, issue a reimbursement check.

      If you have any inconvenience with your TV please, email the below information to [email protected]. Name: Best Buy Username: Model Number: Issue: Telephone Number.

      — Gus Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great buy, I hope to have it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaM,
      Awesome! We're glad that your investment with your new BRAVIA 8 TV is worth it. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia and Sonos sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales help and great installation. Very professional all the way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidK, thank you for the 5 stars! We are very pleased that you're now enjoying your new Sony BRAVIA 8 TV. Congratulations on your purchase, and thank you for choosing Sony! - Maria Sony_US

  • Rated 5 out of 5 stars

    sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the remote could be bigger and more self explanitory

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodneyM,

      Amazing! It's wonderful to hear that you love the overall performance and smart Google TV features of your BRAVIA 8. Your feedback regarding the remote control is extremely important to us and is very much appreciated.

      We do have good information about remote control buttons and available features for a Google TV on this link here: https://www.sony.com/electronics/support/articles/00260979

      Thanks for giving the product a perfect rating and for choosing Sony! Enjoy! -Jess Sony_US

  • Rated 5 out of 5 stars

    Bravia 8

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Great service in store and by the installers, geek squad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryP, We're glad that you are satisfied with the service and your purchase! We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 1 out of 5 stars

    My new Sony 65” Bravia OLED tv is a lemon

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have called Sony service several times to have them fix issues with my new Bravia 65” TV. The TV screen will freeze and then turn off and restart. This is happening 3 to 5 times daily. There are times that when I try to turn on the Television and tv is just a black screen, I have to unplug and the plug tv back in for it to turn on. Sometimes when trying to login to Hulu, it will not login. I have to unplug tv and then plug back in to be able to get Hulu to work. There have been 3 times that the tv will just start showing subtitles. I checked out all settings and nothing is turned on for subtitles. I had to uninstall Hulu and then reinstall Hulu to remove subtitles. My last phone call to Sony service on Saturday January 18, 2025 ended with Sony service informing me that I need to call back on Monday to speak to Sony customer relations about a replacement.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrancisC,

      Thank you for bringing this matter to our attention. We apologize for the unexpected issues you are encountering with your TV, including its intermittent power cycling and random freezing. This is certainly not the buying experience we aim to provide for our customers, and we fully understand your frustration. We would like to examine your case more closely to gather additional details regarding your previous conversations during your call. We also recommend checking the downloads section of your model's support page regularly for updates on any improvements.

      We are keen to assist you further. To facilitate this process, kindly email us at [email protected] with the following information:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Case ID (if any):
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the BRAVIA 8:

      You can also click the link below or call our Product Support directly at 239-245-6354.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Sincerely,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman did a great job. This TV is perfect for my family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonHenderson Excellent service! We're also glad that you are enjoying your new TV. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Smart TV not smart enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call Sony help line within first 2 weeks. TV looped and required rebooting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB,

      Thank you for sharing your experience. We’re sorry to hear about the initial challenges with your Sony BRAVIA 8 TV. Your feedback is important to us, and we’re glad you reached out to our support team for assistance. If you encounter any further issues, please don’t hesitate to contact us. We’re here to help!

      Thank you for choosing Sony. -Maria Sony_US

  • Rated 1 out of 5 stars

    Unwanted functions occurs on its own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this Bravia8 TV and it’s been a nightmare. The first day after it was installed I turned it off and went to the store. When I came back the tv was on. A few days later the tv would turn off and back on. Then it would turn off and reboot itself or try to turn on but would click on off on off etc. At times the picture would freeze yet you could still hear talking. Sony support instructions said to unplug it for 1 minute and plug in again. The picture is too dark. Night scenes of a movie you can barely see anything. I contacted Sony Support and the person helping me took over control of my remote and disabled a few things that were never turned on in the first place. She even attempted to brighten the screen. A couple days after that the tv started turning it self off and on again. Well that was it. I contacted Best Buy and purchased another tv (Samsung) in exchange for this one. I once thought Sony had one of the best tvs but not so much now. It’s quality has definitely changed. Best Buy understood my issues and assisted me with a smooth exchange.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanetteJ, We’re sorry to hear about your experience with the BTAVIA 8 TV. This isn’t the quality we strive for, and we appreciate you giving our support team the opportunity to assist. We understand how frustrating these issues must have been and regret that the TV didn’t meet your expectations. Your feedback is invaluable and helps us identify areas for improvement. While we’re glad Best Buy provided a smooth exchange, we hope to have the opportunity to earn your trust again in the future. Thank you for sharing your experience. -Maria Sony_US

  • Rated 5 out of 5 stars

    Happy happy happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV and the Geek Squad installation and instructions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlaM Great service! We're also glad that you are happy with your purchase. Thank you for choosing Sony. Erin Sony_US

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar wouldn’t hook up so it was returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony Bravia 2024 does not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been almost a month since the Geek Squad set up my TV on 11/27 and it is still not working (sometimes no volume, or no picture). Another Geek Squad tried to re-program my Harmony on 12/5 but they did not have a computer with Windows. They said they would be back soon and I still haven't heard from them. I now have another Geek Squad appointment on 12/24. If they cannot get my Harmony set up we will have to explore returning it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherylO,

      Thank you for reaching out to us with your concern. We’re truly sorry to hear about the inconvenience you’re experiencing with your Sony BRAVIA 8 TV. This is not the experience we want for our customers, and we are committed to making it right for you.

      To assist you better, we would appreciate any additional details regarding your setup and the issues you’re facing.

      Please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with your BRAVIA TV:

      Thank you for your patience, and we look forward to improving your experience!

      Sincerely,
      Maria Sony_US

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