Customer Ratings & Reviews

Hi Hewi, we're genuinely sorry to hear about the issues you've experienced with your Sony - BRAVIA 8. While we're glad the picture quality has impressed you, the random shut-offs are certainly not what we want for our customers. We apologize that your previous support calls haven't resolve the problem. Please allow us to evaluate your case and make this right for you. You can email the information below to [email protected] so we can work closely with you to find a solution.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Case number:

We appreciate your feedback, and thank you for considering Sony products!

Best regards,
Dominick

Hi, TomH,

Thanks for the review and the thought regarding the apple casting function. We appreciate feedback and it definitely will be taken in consideration for future references. Although, we are delighted to hear that your BRAVIA is delivering as expected. Delivering over 8 million self-lit pixels, which are precisely controlled to produce pure black with high brightness.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hello MREXCEXPT,

Thank you for your feedback regarding the BRAVIA 8 television. We apologize for the frustration you're experiencing with the mute function. This is certainly not the user experience we intend to provide, and we are going to be more than glad to help you out finding a resolution.

On the meantime, there might be a few troubleshooting steps we can recommend, such as:

1. Restart the TV
You would need to press and hold the power button on the remote control for a few seconds until the option pops out on the TV's screen. After you press restart, and you wait until the TV is back on, we recommend trying out to see if the problem persists

2. Power reset your TV
For this step, you need to unplug the TV from the power source for around 2 minutes. After that, the TV should be coming back on and you should be able to test it out.

3. Check for Software updates.
Sometimes, some minor bugs like this one, are due to a missing software update on the TV's system. Please, navigate to Settings > About > System > Software Update. If there is any firmware update pending we highly recommend installing it a testing the mute again.

In case the problem persists even after all the troubleshooting steps, make sure to reach out to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony, have a nice day.
DiegoV

Thank you for sharing your feedback, Mike.

We are truly sorry to hear that your K-65XR80 television failed after only 11 months, displaying the three flashing red lights, and we sincerely apologize for the frustrating and confusing experience you have had with our support and repair process.

We understand your disappointment regarding the time it is taking to coordinate the repair, and we are especially sorry for the conflicting information you received about the service company and parts. This lack of clarity is unacceptable, and we regret that we have not met your expectations for prompt and seamless customer service.

Please know that we take your satisfaction and this repair delay seriously. To allow us to look into your specific service case and help expedite the process, we kindly ask that you email us at [email protected] with the following information:

- Name
- Username
- Model Number
- Telephone Number
- Case number

We also note your comments regarding the picture quality comparison to LED and OLED technologies. We are sorry to hear the XR80 did not provide the improvement you expected. Our goal is always to deliver a premium viewing experience, and we value this feedback for future product development.

We are committed to resolving this repair for you as quickly as possible. Thank you for your patience and for bringing this to our attention.

Best regards, Gus, Sony Social Media Team

Hi Matias, We are sorry to hear about what happened with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello Joey,

Thank you for considering Sony products. We sincerely regret to learn that your K-65XR80 TV began to experience problems after just a month of use and required replacement, particularly since you were enjoying it so much prior to the issues.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Good,

Thank you for your feedback. I'm sorry to hear about the issues you're experiencing with your TV. Here are some steps that might help resolve the problems:

1. HDMI 4 Advanced Enhanced Format Issue:
a. Ensure you are using a Premium High-Speed HDMI cable that supports 18Gbps.12
b. Connect the HDMI cable to the 4K compatible HDMI port on the TV.
c. Set the HDMI signal format to Enhanced format. You can do this by accessing the Settings screen:
c.1 Press the HOME button on the remote.
c.2 Select Settings.
c.3 Select External inputs in the TV category.
c.4 Select HDMI signal format and set it to Enhanced format.

2. Screen Freezes:
a. Perform a power reset by turning off the TV, unplugging the power cord for two minutes, and then turning it back on.
b. Restart the TV using the remote control by pressing and holding the POWER button until a menu appears, then select Restart.
c. Install all pending updates from the Google Play Store: Press the HOME button on the remote.
c.1 Go to Apps and select Google Play Store.
c.2 Install all pending updates.
d. Clear the data and cache of the streaming app:
d.1 c.4 Press the HOME button.
d.2 Select Settings.
d.3 Select Apps → See all apps.
d.4 Select the appropriate application.
d.5 Select Clear data and Clear cache.

3. TV Startup and Input Issues:
a. Ensure the TV software is up to date.
b. If the problem persists, consider performing a factory data reset. Note that this will remove all TV customer settings, including apps, channels, and wireless network settings.

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi Lkflygirl,

We're sorry to hear about your experience with the compatibility issues between the BRAVIA 8 TV and your JBL soundbar, leading to the return. We appreciate you taking the time to share this feedback. Regarding the Best Buy card issue, we recommend discussing this directly with Best Buy customer service to clarify and resolve the misinformation you've encountered. The method of connecting the TV to the soundbar may vary depending on the specific models in use. For the best connection options, please refer to the following link:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80/articles/00231150

Thank you for your input, and we hope you find a suitable audio solution for your BRAVIA 8 TV.

Regards,
Jess

Hi Jonnyenoch, We sincerely apologize for the inconvenience you encountered with your TV and fully understand how frustrating this situation can be. We appreciate your feedback regarding your Sony BRAVIA 8 TV, and we hope to have the chance to regain your trust in the future. Thank you for sharing your experience. Sincerely, Maria

Hi TimH,

We are genuinely sorry to hear about the absolutely terrible experience you've had with three BRAVIA 8 OLED TV deliveries and the subsequent setup issues. This is incredibly disappointing and far from the quality and support Sony aims to provide. We sincerely apologize for the frustration, wasted time, and inconvenience this has caused you.

For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi Nimish,

Thank you for sharing your feedback! We're glad to hear you think you Sony BRAVIA 8 TV is great, but we're sorry to learn about the issue you experienced. We'd love to learn more about what happened to better assist you.

Could you tell us a bit more about the problem—such as what stopped working and any error messages or symptoms you noticed? With more details, we can help provide some guidance or next steps. Please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi John,

Thank you for your time writing this review. We apologize for the difficulties you've encountered with the BRAVIA 8 and audio receiver when changing inputs. To better assist you, we would appreciate it if you could provide us with more details about the situation you experienced with the TV. This issue may stem from a setting on either the TV or the connected device (audio system). It's possible that the communication between the devices has become unstable, particularly regarding eARC/ARC audio switching.

If you haven't yet, try enabling or disabling HDMI-CEC. Make sure both devices have the latest firmware. Set audio output to "Audio System" in TV settings. Use a premium high-speed HDMI cable. Wait a few seconds after switching inputs. Reset both devices if needed. We have a set of troubleshooting steps that could help address various issues, particularly if you're experiencing no sound from your audio system's speakers, or if the Control for HDMI, ARC settings of your audio system, and BRAVIA Sync settings on your TV are not working properly.

You may refer to this helpful link: https://www.sony.com/electronics/support/articles/00173195

If problems persist, may we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Rebecca,

Thanks for posting and sharing your experience. We sincerely apologize for the sound issue you are having with your BRAVIA 8 and the frustration this has caused, especially with the part being on back order. It is completely unacceptable to have a new TV that is not working as it should, and we understand your disappointment.

To help you with this directly, please send an email to [email protected] with the following information: Your full name, phone number, email address, TV's model number, a brief description of the issue and your support case number.

Providing all of these details will help our team look into your case and provide you with an update on the repair as quickly as possible.—We appreciate your patience and the opportunity to make this right!

Sincerely,
Jenn | Sony North America.

Hi JMerrill87,

Thank you for bringing this issue to our attention. We understand your frustration with the Sony BRAVIA 8 TV not supporting the Spectrum app. Unfortunately, this app isn't available on Sony's Google TV platform. You can explore alternative options. One possibility is to connect an external device that is compatible with the Spectrum app to one of the TV's available inputs. Additionally, if your phone or tablet has Chromecast built-in or supports AirPlay, you can use these features to cast content from the Spectrum app on your mobile device directly to the TV. For further information, please refer to the link below:

https://www.sony.com/electronics/support/articles/00279172

We would also appreciate it if you could provide us with more details about the issue you encountered with the TV and the ARC functionality. The ARC issue seems unrelated to the app problem, as ARC is mainly for audio.

We are eager to assist you further. To help us do so, please email us at [email protected] with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

Sincerely,
Jess

Hi Lightening,

Thank you for reaching out and sharing your experience. We deeply apologize about your new Sony BRAVIA 8 TV. We understand how frustrating this situation must be. This is not the news we want to hear.

We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience. -Maria

Hi DonS,

Thanks for sharing your experience. We are sorry to hear that you had a negative experience with the BRAVIA 8 TV and that it did not meet your expectations, especially with the HDMI and Wi-Fi issues you encountered.

We understand how frustrating it can be when a new product doesn't perform as expected, and we're glad to hear that Best Buy was able to assist you with an exchange. We are always working to improve our products, and your feedback is valuable to us and our engineers.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, Richard.

We are truly sorry to hear that the power unit on your K-65XR80 failed after only six months, and we sincerely apologize for the frustration and stress you are experiencing with the subsequent repair process. Being without your television for nearly two weeks and dealing with unresponsive service from the third-party repair company is certainly not the seamless support experience we intend for our customers.

While the repair process is managed by our retail partners and their service centers, we want to ensure you are taken care of. We would like to check if we can assist you by escalating the repair status or providing guidance.

If you would like us to investigate this further, please email us directly at [email protected] with the following information:

Name
Username
Model Number
Telephone Number
A detailed description of the issue and the repair company's last action.

We take your satisfaction seriously and regret that this issue has led to such inconvenience. Thank you for giving us the opportunity to try and assist in resolving this quickly.

Best regards, Gus, Sony Social Media Team

Hi pony, We apologize for the inconvenience you've experienced with your Sony BRAVIA 8 shutting off, rebooting, and freezing. We understand how frustrating this can be. We recommend checking for any available firmware updates for your TV model.
Additionally, there are a few troubleshooting steps you can try:
First, please perform a power reset: Turn off the TV, unplug it from the electrical outlet, wait for 60 seconds, and then plug it back in and turn it on.
If the problem persists, consider performing a factory reset to restore the TV to its original settings. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00159487

If these steps do not resolve the issue, please contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam