Customer Ratings & Reviews

Hi Melissa, We apologize for the inconvenience you have experienced with your Sony BRAVIA 8. We understand how frustrating it can be when a product does not meet expectations.

Please be assured that Sony is committed to providing excellent customer service and support. We recommend contacting our customer support team directly to address your concerns via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

If you have further questions or concerns about your Sony TV, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Timothy,

We are genuinely sorry to hear that your experience with the BRAVIA 8 OLED TV has been severely impacted by constant reboots and boot failures, despite the incredible picture quality. This behavior is certainly not typical for our products, and we want to help you resolve it. As a first step, please ensure your TV's software is updated to the latest version, detailed steps here: https://www.sony.com/electronics/support/articles/00028577. Stability improvements are often included in these updates. If the reboots persist after updating, try unplugging the TV from the wall for five minutes and plugging it back in. If hard resets continue to be necessary, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US to investigate potential hardware issues under warranty.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, DanH.

We are truly sorry to hear about the failure of your K-65XR80 television. We understand how incredibly frustrating it is to experience a hardware issue, especially so shortly after the manufacturer's warranty period has ended. This is certainly not the longevity or reliability we expect from our Bravia 8 series.

While the standard warranty is one year, we would like to look into your case to see if there are any options available to assist you. We recommend reaching out to our support team directly at https://us.esupport.sony.com/support/s/support-contact with your model and serial number handy.

Your experience is important to us, and we appreciate you bringing this to our attention.

Best regards,

Gus, Sony Social Media Team

Hello Soany,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you are experiencing with your K65XR80 TV. We understand how disappointing it is for the unit to stop functioning shortly after purchase.

To address this matter efficiently, we strongly recommend contacting our support team. They will be able to gather detailed information regarding the issue and provide you with the appropriate assistance to resolve it promptly.

For your convenience, please find our contact information and support resources at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your understanding and cooperation.

Best regards,
-Fred

Hi Vicki, thank you so much for your kind words about the Sony - BRAVIA 8! We're really happy to hear you're enjoying the outstanding clarity and quality of our OLED technology. This TV also features a detailed and immersive audio experience thanks to its Acoustic Surface Audio+. And the picture's incredible realism is made possible by the powerful XR Processor, which renders shadows and highlights perfectly. However we noticed you left a 1-star rating, if that was unintentional or if there's anything we can assist you with, we'd love to have the opportunity to help and ensure you're fully satisfied with your experience. You can email the information below to [email protected] so we can get in touch with you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony!

Regards,
Dominick

Thank you for sharing your experience, AlexG.

We are truly sorry and deeply concerned to hear that your premium K-65XR80 television is failing and displaying the 3 red lights error in less than six months of ownership. This is absolutely not the performance or reliability you should expect from a product in this price range, and we sincerely apologize for this frustrating situation.

The 3 red lights typically indicate a need for service. We understand you've attempted troubleshooting, and we want to assure you that your television is covered by its full Sony limited warranty for manufacturer defects.

To get this resolved immediately and minimize your frustration, please contact our dedicated support specialists directly. They can quickly confirm the warranty status, guide you through any final troubleshooting, and initiate the necessary repair or replacement service:

Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We take the quality of our products seriously and regret that we have failed to meet your expectations in this instance. We are committed to helping you find a resolution as quickly as possible.

Best regards, Gus, Sony Social Media Team

Hi BrianS,

Thank you for sharing your experience with us.

We're glad that you find the sound of the Sony BRAVIA 8 TV terrific. We would like to apologize for the dark and blurry colors in its pictures. Our goal is to ensure that all our customers are satisfied with their experience, and we genuinely appreciate your input.

To enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source

If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help.

Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to [email protected], and we’ll be happy to assist:
Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8

Thank you for your patience, and we look forward to resolving this for you!

Regards,
Maria

Hi JonathanM,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K65XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi StevenK,

We apologize that you are not satisfied with the picture quality of your new BRAVIA 8 TV. We can help you troubleshoot this by adjusting the picture settings.

The TV comes with various Picture Modes, such as Standard, Cinema, or Custom, which can significantly affect the colors and sharpness. We recommend checking the Clarity and Brightness settings as well to make sure they're configured to your liking. Sometimes, the source of the content (e.g., streaming app, cable box, or a Blu-ray player) can also impact the picture quality.

If you would like to troubleshoot further, please contact one of our product specialist through this link:  https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products.

Best regards,
Eliab

Hi Tobi,

We regret to hear that you are not completely satisfied with the TV. Sony's commitment to customer satisfaction is our top priority.

TV controls and functions may not be that easy at first. Help guides and manuals are available on our support website to aid you in understanding the TV features. You may find this link helpful:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr80

We also understand your need for the Xfinity app. Unfortunately, the Xfinity Streaming app is currently not available to install on this TV. However, you can use the built-in Chromecast feature to cast the content from the Xfinity Stream app on your mobile device to this TV. Additionally, you can connect HDMI devices that support the app that you are looking for. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/05_04.html

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hello WalterW,

Thanks for bringing this out to our attention!

We're genuinely sorry to hear you experienced intermittent resets and crashes with your Bravia 8. We understand how frustrating that can be, especially when you otherwise found the TV excellent.

While this type of issue isn't typical for the Bravia 8, sometimes such behavior can be resolved with a pending software update or a soft reset. We're truly sorry you didn't receive that guidance, and we understand why you made the decision to switch. Your feedback is incredibly valuable as we continuously work to ensure the highest quality and reliability in our products.

We look forward to the opportunity to enhance your experience with our Sony products in the future!

Sincerely,
Jenn.

Hi Jordan,

Thank you for sharing your experience and for taking the time to write to us.

We sincerely apologize for the frustration and the run-around you've dealt with trying to get service for your K-65XR80, especially with the power issue developing so soon after the warranty ended.

Please perform these two quick steps, as they can sometimes resolve no-power issues:

Power Reset: Unplug the TV from the wall outlet for at least 30 seconds. Plug it back in and try turning it on using the physical power button on the TV itself.

Disconnect Devices: Unplug all external devices (like soundbars and gaming consoles) connected to the TV, and then try turning the unit on again.

If the troubleshooting above doesn't help, please send an email to [email protected] so we can have our specialist team review your case immediately.

To expedite this, please include the following information in your email:

Your Name
Your Username
The TV Model Number
Your Telephone Number
Your Sony Case Number (if you have one)
A brief, detailed description of the issue

Again, we are very sorry for the inconvenience. We look forward to your email and helping you get this resolved.

Best regards,

Gus, Sony North America Customer Support

Hi JeromeZ,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with your BRAVIA 8 TV. Allow us to help turn this to a better experience.

Disney+ and Peacock apps can be used on the BRAVIA 8. This TV comes with pre-installed apps and unbeatable number of apps can be downloaded on the Google Play Store of the TV. For more information on how to install on a Google TV, please refer to this link: https://www.sony.com/electronics/support/articles/00147386?utm_source=glean

You may also refer to this link with information on how to use the supplied remote and features of the TV: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01.html

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi VCr4,

Thank you for reaching out to us with your concern.

We sincerely apologize for the inconvenience caused by the issue with your Sony BRAVIA 8 TV. This is not the experience we strive to provide, and we want to ensure that you have the best possible experience with your television.

To assist you better, could you please provide more details about the five blinking red lights you are experiencing? Does this occur while your TV is turned on, or does it not turn on at all?

In the meantime, you may find this article helpful to isolate the issue: https://www.sony.com/electronics/support/articles/00153674?utm_source. Additionally, you can use our interactive guided support for step-by-step assistance: https://us.esupport.sony.com/support/s/gs?language=en_US&treeid=639716112000

If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Jackie,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience caused by the sound issues with the K65XR80 TV over the past week. We understand how frustrating it can be when the sound starts to malfunction, preventing you from enjoying your favorite shows.

To help resolve this, we recommend trying the following:

Adjust Sound Settings: Follow the steps in our article on "Adjusting the Sound Quality on a Google TV" to enhance your audio experience: https://www.sony.com/electronics/support/articles/00302857?utm_source=glean

Update Firmware: Make sure your TV's firmware is updated to version 112.632.050. This can often prevent audio problems. You can find details here: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878

Factory Reset: If the tweaking noises persist on all inputs and sources after trying the above, a factory reset might be necessary. This will restore default settings but will erase personal configurations and installed apps. For more information, visit: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001690105.html

If the issue continues after trying these steps, please email us at [email protected]. To help us assist you faster, kindly include:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thanks for your patience as we work to resolve this for you.

Best regards,
-Fred

Hi StanleyH,

We're sorry to hear about the trouble you’re experiencing with your Sony BRAVIA 8 TV. That definitely sounds frustrating, and we be happy to assist you. It shouldn’t be shutting off on its own or requiring you to unplug it daily, that’s not the experience we want for you. If you haven't yet, make sure your TV has the most recent system software installed. If your TV has no picture, no power, or the LED light blinks or flashes red, please follow the steps on the link below to help resolve the issue.

https://www.sony.com/electronics/support/articles/00153674

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If you still have the unit and you need further assistance regarding your concern, may we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess