Customer Ratings & Reviews

Hi JoeK,

We are pleased to learn that your new BRAVIA 8 is providing such a stunning visual experience and that the setup process was a breeze. We take great pride in our OLED technology, which uses millions of self-illuminating pixels to create pure blacks and remarkably vibrant colors, ensuring that every frame looks as lifelike as possible.

While the BRAVIA 8 features incredible sound-from-screen technology, we are glad to hear you’ve successfully integrated your soundbar to further enhance your home theater. The HDMI eARC connection on this model is specifically designed to make that integration seamless, ensuring high-quality audio formats pass through perfectly to complement that beautiful 4K picture.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi DavidA,

We are beyond pleased to hear that both the picture and the sound of your new BRAVIA 8 have truly impressed you!

While the stunning contrast of our OLED panels often steals the spotlight, we put just as much innovation into our Acoustic Surface Audio+ technology. By turning the entire screen into a speaker, we aim to create a perfectly synchronized experience where the sound comes directly from the action on screen. Knowing that the audio performance has gone above and beyond what you anticipated is fantastic to hear.

Thank you for choosing Sony to elevate your home cinema experience!

Regards,
Dominick

Hi DonnaJ,

We are very glad to hear that you are enjoying the stunning picture and clarity of your new BRAVIA 8. With its XR Processor and pure black OLED performance, we designed this TV to bring a truly cinematic feel right into your living space, and it’s fantastic to know that it fits your home perfectly.

Thank you for choosing Sony to be the centerpiece of your home entertainment.

Best regards,
Dominick

Hi Sanjar,

We feel privileged to know that you consider the BRAVIA 8 an excellent TV! We are glad that you love the amazing quality, color, and everything about it. Thank you for the five-star recommendation!

We really appreciate you choosing Sony!

Regards,
Dominick

Hi Brent,

Thank you for sharing your feedback. We are glad to hear you’re enjoying the picture quality and the integrated speakers of your BRAVIA 8, but we are truly sorry for the frustration you’ve experienced with the unexpected power-offs and audio sync. This is certainly not the seamless experience we strive to provide.

To help resolve these glitches and get your TV performing as it should, we recommend trying the following steps:

1- Please ensure your TV is running the latest firmware: Navigate to Settings > System > About > System Software Update > Update your TV software.

2- Adjust Power & Energy Settings:
To prevent the TV from shutting off unexpectedly, please disable the automatic power-saving timers:

Go to Settings > System > Power and Energy.

Set Power saving to OFF.

Set Idle TV power off and Auto shut off to OFF.

3- Isolate the Audio Sync Issue:
Since the audio sync (lip-sync) can sometimes be caused by an external source rather than the TV itself, please test multiple inputs:

Check if the delay happens on built-in streaming apps (like YouTube or Netflix) as well as external devices like a cable box or Blu-ray player. If the issue only occurs with one specific device, the settings on that device may need to be adjusted to match the TV’s output.

For more detailed troubleshooting, please visit our support guides:

https://www.sony.com/electronics/support/articles/00032613
https://www.sony.com/electronics/support/articles/00026069

We hope this helps you get back to the effortless experience you deserve with your Sony TV.

Thank you for considering Sony!

Regards,
Dominick

Hi RichardS, Thank you so much for appreciating the superior picture quality of the Sony BRAVIA 8, especially highlighting the impressive black levels, brightness, and stability. It's fantastic to hear that the functionality and customization options cater well to diverse tastes. The audio box addition seems to have been a game-changer for your audio experience. Also, big shoutout to the Best Buy sales associate for guiding you to the perfect product match! Thanks for choosing Sony. -Jess

Hi LisaC,
Fabulous! We're happy to hear your enjoyable viewing experience with your new BRAVIA 8 TV. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris

Hello user269833,

We feel privileged to hear you love your new BRAVIA 8 television—even more coming from a self-proclaimed non-TV enthusiast!

Your comments on the great picture quality and sound means a lot to us, as we strive to create products that everyone can enjoy.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi EC01,

Thank you for sharing your detailed experience with the Sony BRAVIA 8. We’re pleased to hear that you found the setup process seamless and that the TV’s performance exceeded your expectations compared to your previous model. It's great to know that the picture quality and overall functionality have been a positive upgrade.

We understand your concern about the remote's inability to control your Denon AVR, especially when consolidating remotes would enhance convenience. While it's unfortunate that a direct solution wasn't available through our support team, we appreciate your creative workaround using the old remote.

Your feedback on the sound quality is also valuable. While the BRAVIA 8 is designed to deliver impressive audio for its slim build, pairing it with your 7.2 sound system undoubtedly takes the viewing experience to the next level.

Thank you for your patience and understanding regarding these challenges. If there are any future updates or compatibility improvements, we'll be sure to share them. Thank you for choosing Sony, and we hope you continue enjoying your BRAVIA 8! -Maria

Hi Fordtrucker2007, We’re so glad to hear you’re loving your new BRAVIA 8 OLED TV! It’s fantastic that the picture quality, vibrant colors, and easy-to-use menu are hitting the mark for you. We’re thrilled you’re happy with your purchase and thanks for choosing Sony! -Jess

Hi WarrenG,

It brings us great joy to hear that your upgrade to the BRAVIA 8 has been such a seamless and positive experience from delivery to setup. We are glad that you are enjoying the pure cinematic power of our OLED technology; with over 8 million self-lit pixels, the TV delivers perfect blacks and incredible color accuracy that truly brings every scene to life. When combined with our XR Contrast Booster, the highlights and shadows gain a stunning level of depth and realism, ensuring a breathtaking picture in any lighting.

Thank you for trusting Sony!

Regards,
Dominick

Hello Computer,

Thank you for choosing Sony!

It's a true pleasure to hear that you are pleased with your K65XR80 TV and its features. We appreciate your positive feedback and are glad the TV is enhancing your viewing experience.

Best regards,
-Fred

Hi Dino36, You definitely made the right choice with this TV. We are happy that you are enjoying the exceptional picture quality of your BRAVIA 8 OLED 4K HDR TV. Thank you for your purchase and for choosing Sony! -Jess

Hi Jkmc, We’re delighted to know that you’re enjoying the extremely clear picture quality and that it’s a perfect fit for your pool room. Thank you so much for purchasing the 65" BRAVIA 8 and for choosing Sony! -Jess

Hi NeilM, You've made an excellent choice! We're truly happy to know that adding this amazing OLED TV to your living room setup improves your overall home theater experience. It sounds like we hit the mark with the BRAVIA 8. Thanks also for purchasing our 65" BRAVIA 8 and for sharing this awesome feedback -Jess

Hi LeeB, Excellent service! We're also glad that you are enjoying the picture quality of your TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi TS01,

We’re so sorry to hear about the issues you’re experiencing with your BRAVIA 8 OLED TV. That definitely sounds frustrating, and we be happy to assist you. It’s great that you love the picture quality, but the freezing is definitely not okay and it shouldn’t requiring you to unplug it daily. Since the software update didn’t resolve it, we’d recommend reaching out to Sony Support directly for a further troubleshooting.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

For us to better assist you, may we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi GregS,

Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve been encountering with your Sony BRAVIA 8 TV. It seems like the freezing picture and unexpected restarts have been particularly frustrating, and we’d like to make this a better experience.

Here are some troubleshooting steps you can try to address the problems:

1. Check Power and Energy Settings:
Ensure features like Auto Power Off, Idle TV Power Off, and No Signal Power Off are disabled, as they can sometimes cause the TV to turn off automatically.

2. Factory Reset:
Perform a factory reset to restore the TV to its default settings, which may resolve software glitches. Go to Settings > Device Preferences > Reset and follow the on-screen instructions.

3. Inspect HDMI Connections:
Ensure all HDMI cables are securely connected and functioning properly. Faulty HDMI connections can occasionally cause freezing or reboots.

4. Update Software:
Check if your TV's firmware is up to date. Navigate to Settings > Support > Software Update to install any available updates.

5. Power Cycle the TV:
Unplug the TV from the power outlet for at least 60 seconds, then plug it back in and turn it on. This can help reset the system.

6. Inspect External Devices:
Disconnect external devices like Blu-ray players or gaming consoles to rule out interference from faulty cables or devices.

If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US



Hours of Operation:

Monday - Friday 9:00 am - 9:00 pm ET

Saturday - Sunday 10:00 am - 8:00 pm ET



Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!



Sincerely,

Maria