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Customer Ratings & Reviews

Your price for this item is $259.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 1287 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 65" Class BRAVIA XR X90K LED 4K UHD Smart Google TV's picture quality, vibrant colors, and ease of use. Many also praise its performance for gaming and the smooth viewing experience offered by the high refresh rate, while some found the price to be reasonable. However, a few users noted issues with glare, the remote control's functionality, and occasional blooming in dark scenes. Some also experienced internet connectivity problems and slowdowns with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,287 reviews
  • Rated 5 out of 5 stars

    Great TV for the price....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been an excellent television from setup to performance. I'll be trying the gaming experience this Christmas I'm sure. I'll continue my reviews as I go along.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,
      Thank you for sharing your great experience with us! We're glad you found the best TV that suits your needs and expectations. This TV is definitely great for gaming. You may find this link helpful on how to experience high quality picture with your 4K TV:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90k/articles/00245141

      With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Rated 1 out of 5 stars

    Geek Squad failed me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was certified by Geek Squad (GS) but i noticed a shade smear on the screen after setting it up at home. GS went to inspect TV then gave me options. Half and hour later I received a call from Geek Squad telling me that my only option was to return the TV returned and to select another TV; since my TV was "end of life". They should not have offered me warranty if it was irreparable. This has caused me wasted time and efforts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jaut amazing tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! run so good wirh ps5 got it on black friday and was worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seetherfan22,
      Awesome! We're happy to hear we were able to give you a good match for your viewing and gaming needs. Your satisfaction with your new TV is greatly appreciated. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Rated 1 out of 5 stars

    Top of the line? I think not…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my first Sony tv bc I’d always heard and thought they were top of the line. 3 days after I set it up I turned it on and the bottom half of the screen was grayed out. After hours of research and troubleshooting I gave up and returned it. Giving 1 star bc Best Buy was great about accepting the return and issuing me a full refund. Bought a Samsung elsewhere because Best Buy didn’t have the model I wanted in stock.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrumDad83,

      We regret to hear that you returned this BRAVIA XR65X90K Full Array LED TV. We apologize for the inconvenience. The issue might resolve by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90k/articles/00200749?cpint=spt-tv_triage_00200862_line

      In any case that you need our assistance, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X90K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price with shipping, love our new tv/entertainment setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesseD,
      Awesome! We're glad your new X90K were a great addition to your Entertainment setup. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv checks all the boxes. Happy with my purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,
      Wow! We're so thrilled to hear how much you like your new TV. Your satisfaction is our top priority. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Rated 2 out of 5 stars

    Adding a pick deleted my whole review!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly designed. I'm not writing all that crap again. Short version, service with Best buy was total crap. TV has a lot of problems. 4K and 120 HZ don't work the same time if you have Dolby vision turned on which is on by default. After 4 hours of searching I finally figured out to turn it off you have to go through Bravia Notifications /how to turn on VRR. It's not listed under settings. HDR10 is trash.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnM,
      Thank you for your time writing this review. We're sorry to hear if we were not able to meet your expectations with the design and some issues that you are experiencing with the TV. We are sorry but while the X90k supports 4K 120Hz and Dolby Vision, the TV does not support Dolby Vision at 120Hz at this time. For product updates and announcements, please visit our Sony Support website. Please refer to these links below with information about VRR and how to experience high quality pictures on 4K TVs:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90k/articles/00245141
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90k/articles/00278140

      In case you need assistance with your TV, feel free to contact us by sending an email to [email protected] with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and thanks again for purchasing Sony. - Kris Sony_US

  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this model, don’t waste money! It’s a very bad quality!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianneD,
      Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with quality of the X90K TV. This is definitely not the buying experience we want you to have with our product. Could you provide us more information of your concern or issues that you are having with your TV, so we can better assist and turn this experience around?

      May we contact you to help? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Very good at this price point

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Principal used for OTA and streaming. Can’t wait for ATSC 3.0 to check out content when available on compatible internal tuner. Sound with internals is just OK but I have it connected to a Sonos Arc surround system. My first experience with Google OS, but it was easy to learn. Although it has frozen twice requiring unplug/ plug in to recover, not cool! Screen detail and colors are fantastic, not OLED quality but the full array backlight does a very credible job for a lot less money. Screen is subject to some glare/ reflection if blinds aren’t closed. Tuner is less reliable in pulling in stations compared to the TV it replaced. Don’t like the fact the audible tones button push are not adjustable in volume. They became annoying so I disabled them. Can’t find a way to cast successfully from my IPhone 14 to TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimbo, We are sorry that you are having issues with your Sony BRAVIA 4K smart Google TV. Please make sure to perform a software update to improve its performance and resolve any possble software-related issues: https://www.sony.com/electronics/support/articles/00119543. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Should you need further assistance, you can email us at [email protected]. Sincerely, Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy campers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in February to replace 10 year old 48” Samsung. Incredible upgrade is all I can say. No problems so far just happiness. I wanted this mainly for our local sports teams. I was shocked at how good the picture quality is and no motion problems at all. I streamed a hockey game through our Apple TV and the image quality was so beautiful I almost cried. It made me realize just how awful our old tv was. Can’t wait for football season! This tv even makes our hard wired cable picture look fantastic. Also purchased HT3000 sound bar as package price. We now also have an incredible Dolby Atmos home theatre experience that we didn’t have before. Dolby Vision is really a nice feature and movies are amazing. We like google tv and the remote is solid and easy to navigate. Having a lot of fun gaming with this too. Love the way the stand adjusted to make space for the sound bar. Our tv stand purchased from Best Buy worked perfectly with everything. Couldn’t be happier!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gardener66,
      Thank you so much for such a great review! We are very glad we were able to give you a great deal. Nice to hear your enjoyable experience with your new TV and soundbar. You satisfaction with our products is our top priority. With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Adjustable Picture For Premium Viewing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a TV with a great picture. With that being said, I made several adjustments to get there. My 65” 90 model from 2017 got the red blink of death, and the normal troubleshooting wasn’t effective, so it more than likely required a bypass or power board replacement. I decided to do an upgrade. My 2017 model had a native refresh rate of 120hz, but between the software in the TV after all of the time I owned it, I could never get it quite right, and I’m very tech savvy. That being said, I was able to get everything looking good with the 120hz refresh rate excellent within a few hours after initial setup. The technology in current Sony TV’s have come a long way in the last 5-6 years. This TV also does a great job up scaling bad pictures, which heavily impressed me. You can take the preset picture settings and modify them to excellence. I found myself making minimal adjustments to the IMAX Enhanced picture setting, only altering the motion to dial in the faster refresh (FPS) rate. I was also able to effectively dial in the vivid picture settings to give max colors and HDR while having the refresh rate capabilities on full display without shadowing or juttering. Something I didn’t get on my previous model. I was not able to fully achieve this on my 2017 model during the whole 5 year time span that I owned it. I took a chance on this purchase because of the price point. The next model up was the 95K mini LED. I wanted a standard LED that could perform, as I had issues with pixels going out on a previous mini LED I owned for my bedroom. OLED is obviously the way to go, but the prices are still pretty high. This 90K model impresses at the price of $999.99. If paired with a higher end UHD blu-ray player, you get a fantastic experience! With all that being said, I cannot comment on the sound of the TV, as I use a Bose sound bar. In conclusion, Sony has clearly mastered the technology in their LED TV’s after years of work, right on the cusp of the OLED generation. Sony is the leading brand for digital imaging with camera’s, and much of that tech goes into their TV’s. Samsung TV’s are good too, but when it comes to detail, Sony is on top. My caveat to this is that it DOES vary by model with Sony. For the crisp picture, easily manageable refresh rate, 4K up scaling and detail with ALL picture modes, I rate this particular model 5 stars. If you want a great picture, you have to be familiar and willing to change the “correct” picture and motion settings. Consumers less familiar with what those settings are may not know how to particularly do that and get the desired result. Those who have given the TV a low rating based on picture have to consider multiple things. 1) Are you changing the correct settings to get the maximum picture quality? 2) Are you just selecting the preset settings and expecting perfection? 3) A sharp image can’t be improved simply just by increasing contrast and/or sharpness (a common mistake by many). 4) Is what you are inputting into the TV at the max quality the TV is capable of producing (garbage in/garbage out). Hopefully this has been helpful to at least 1 person. At the end of the day, do some TV shopping and research. Decide what will be best and functional for you, and decide if you are willing to learn and make adjustments on your own. If not, Samsung clearly makes TV’s more appealing for those looking for an easy out-of-the-box bright picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TwiztedEZ,
      Thank you so much for sharing an in depth review with your new TV! We're sorry to hear what happened on your older model and we really appreciate how much you are enjoying your X90K TV. This is definitely a great choice for a TV upgrade. Nice to hear you've noticed the great improvements with our TVs especially the outstanding picture quality. Our customer's satisfaction is really important to us. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for your continued trust and support with our products. Thanks again for choosing Sony! - Kris Sony_US

  • Rated 1 out of 5 stars

    TERRIBLE PRODUCT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been less than 30 days and tv has a mark on bottom left side of screen that doesnt go away

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DirtyCurty86,
      Thank you for reaching out to us. We're sorry to hear the issue that you are having with your TV. This is definitely not the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    great TV for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was easy to setup, network and get on line quickly. The remote has limited buttons so there is only so much to learn. I am currently using just streaming services and no cable or satellite. Picture is clear and bright in all all but direct sunlight. Sound is good for built in speakers. Now we will see if this lasts as long as my other Sony TV's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankP,
      Thank you for the 5-star rating! We're glad your investment with your new X90K is worth it. Nice to know you are enjoying the outstanding picture, sound, ease of use and setup, connectivity, remote and features the TV. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV for My Needs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for super cheap because it was a floor model in Best Buy. I had been playing my PS5 on an old 1080p plasma and figured it was time to upgrade. Ended up spending $250 on a TV that retails new for almost $1,000. So for someone who would have paid max $450-500 for a brand new TV, this is the best value I could have asked for. Great picture quality, the Google TV functionality is great to have. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I could have purchased an OLED TV for twice the price, but I am perfectly satisfied with this TV. The room is very bright with south facing windows, and the picture is clear and bright even during the day. The value for the money is excellent. Easy setup, Smart TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VickiM, We are thrilled to hear that you are perfectly satisfied with your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV and Home Entertainment.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have almost had this TV for a year now and have gone from having regular cable to just straight streaming services and have had no issues with either. Ease of set up was a welcome change and being able to download other apps and arrange them on the main page is great. Also, setting up my Xbox Series X and using the HDMI 2.1 is great. The picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the Sony X90K 65"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony x90k. Best tv i have owned. Dont watch the YouTube reviews where everyone is trying to put Hisense and TCL as industry leaders. I own a Hisense also and the picture quality and processing is not even close to the x90k. Pictures I've added dont do the tv justice. This tv upscales lower quality feed close to 4k. YouTube TV, Netflix, Hulu all look great especially in hdr10, Dolby vision, and imax. Decent speakers as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewL,
      Awesome! We're glad to hear you found the best TV that perfectly matches your needs and expectations. Nice to know you are enjoying the amazing picture, sound, upscaling, 4K features and overall performance of the unit. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Blooming

    Rated 5 out of 5 stars

    Worth it at sub $1000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was packaged nicely and setup was straightforward. Picture setting were quite good out of the box and only took a few minor tweeks with the optimal settings from rtings dot com. There is slight blooming in dark scenes but it never was enough to bother me. Another standout of this tv is its ability to upscale non 4k content, aside from fast sports it is flawless and only minor juttering which seems to dicipate after watching a game for a few minutes. This television is definitely a step up from entry level tv’s and gices you 90% of the viewing experience of more premium tvs. In my opinion at the price point of $999.99 it puts the x90k at the perfect ammount of tech for the money without any early adopter tax put on the newest high end options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Thanks for sharing your great experience with your new Sony BRAVIA 4K smart Google TV. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Please make sure to update the firmware of your TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. The updates also include key features, applications, and bug fixes. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Bravia TV 90x

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Sony Bravia stands out as a high-performance television that blends state-of-the-art visual technology with a user-friendly smart interface and premium design. Whether you’re watching the latest blockbuster, streaming your favorite shows, or gaming, it delivers an immersive experience that justifies its premium price tag.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony bravia TV review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Does everything i want and more. Also good with my gaming systems. Vibrant color and sound.

    I would recommend this to a friend
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