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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 303 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, brightness, and black levels of the 65" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR. They also appreciate the 3D and HDR capabilities of the TV. While some customers find the TV to be expensive, many believe it is worth the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 303 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is so clear, and concise. Thought it was very expensive tjough

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness

    Rated 5 out of 5 stars

    One of the Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Near OLED blacks with the Backlit Master Drive, unmatched brightness and contrast, great motion, and outstanding colors. The X1 Extreme processor makes nearly everything look better than it ever has!

    I would recommend this to a friend
  • Cons mentioned:
    Motion

    Rated 5 out of 5 stars

    65” Sony Z9D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has outstanding enclosure build quality and a stunning still image display. However, I notice there are some motion handling issues and judder issues with certain source and fast moving content. I also notice dark patches in the solid gray background on this tv, which is a bummer because see no gray uniformity issues on much lower end tv’s like those from ROKU. The sale price was great from Best Buy and their delivery was on time as expected. At the end of the day the tv has the best picture I have ever seen from a none OLED display and is a stunner when playing xbox one x games. It’s just not the pinnacle, as it does not reign supreme and the OLED displays are notorious, and as such will crush this tv like a jelly bean.

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Amazing tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv after much research. The picture is absolutely stunning, and it is 3D capable. I could not be more pleased and amazed at this technology.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Purchase yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went shopping for a new TV and wanted to compare models and brands. Sony picture quality and reliability stands out. Easy set up and beautiful picture. The Master Series is worth a few extra dollars.

    I would recommend this to a friend
  • Pros mentioned:
    3d, Hdr

    Rated 4 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason the picture has some issues when I am watching Netflix. I get some bad Graphic card lines that run across my TV at the bottom. I have not had this is issue while watching the TV in any other manor. To get a 4k HDR TV in 3D is something that I really wanted and do not regret one sec buying this TV. I only wish that I could have afforded the 75 inch lol!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Live to look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv hubby is amazed at the quality and quantity

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed watching all my programs Very clear and bright

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect size (65) and lifelike picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this TV with Sonos wireless speaker system and used Geek Squad to install and mount the TV on the wall. Hands down the best theater I have owned and the technicians were terrific! This being said, I may have "over purchased" as most cable providers are only broadcasting in 1080 and most of our viewing is TV.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    Sony Z9D is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is unreal! Watching sports and Movies has been incredible. Streaming on Netflix and Amazon really makes the picture look so true to color and life. Only regret is possibly not buying a 75 inch tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top of the line.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture quality from a name that you can trust.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    All I can say is WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I have ever owned!!! The picture is perfect, and no dead pixels. The Android OS works with my Nest and Hue lights also. Much better than Samsung's best TV's that I owned in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    WOW. 4K material couldn't be better on this set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're busy acquiring more 4K material to enjoy this beautiful TV even more, but what we have is proving to be incredible on it. HD is gorgeous. Standard definition is a little grainy, as is the data-starved cable feeds, but everything we stream or play is beautiful. Menus are clear and easy to navigate. Love the microphone navigation feature. Calibration for this set is a must to make sure you're seeing the picture properly for your particular environment.

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Great 3 D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Love the 3D capability. The only tv i could find with 3D

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 3 out of 5 stars

    Calibration & vs plasma not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is good once you figure out calibration, surprised BB or Sony don’t provide a matrix of best calibration options. My 2009 Panasonic plasma throws off a better picture for General cable viewing. The UD 4K picture is amazing but that’s only on select viewing when available (Netflix). The 3D is so cool but I continue to have issues connecting the glasses, need to do a soft reboot by holding the off key down for 5 seconds, this is so upsetting, thinking of doing a return and exchange because of this. Other than those issues it’s a smart tv. I am thinking of getting the extended warranty through BB as I have fears I may run into issues down the road. I am keeping the tv for the 3D, but would be returning if I had other 3D options but I don’t. For the money I would not recommend this to a friend as I am not that impressed, plasma technology still better

    No, I would not recommend this to a friend
  • Pros mentioned:
    3d

    Rated 4 out of 5 stars

    Great Picture With One Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful display and the colors literally jump off the screen! I still enjoy the 3D experience and this is one of the last and best TVs with that feature. Issue: Horrible light bleeding from the edges and even the center of the screen. It’s very noticeable in a completely dark screen and sometimes on darker images during a movie. I reported to The GeekSquad but they decided it wasn’t “bad enough” to do anything about it over the phone. The installers and GS people who came out to inspect did say how noticeable it was.....just be aware.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness

    Rated 5 out of 5 stars

    Another great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Sony TV. Have had several Sony’s is in the past and this is the top of the list. Clarity, color, brightness and excellent definition.

    I would recommend this to a friend
  • Pros mentioned:
    3d, Black levels

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very full of colors and clear graphics. 3D works way better then my LG did. I would recommend but this is a 2016 model and I think they ran out

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Most beautiful picure I've ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many features that even after 3 weeks, I'm still finding new, cool things. AMAZING picture. Easy to use (with my great GEEK squad guys' training).

    I would recommend this to a friend
  • Pros mentioned:
    Black levels

    Rated 5 out of 5 stars

    I absolutely love our new Sony TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and clarity are the best I've ever experienced. So glad we made the decision to purchase this TV. I have vision issues and this TV helps improve my tv watching and makes it much more enjoyable!!!

    I would recommend this to a friend
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