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Sony - 65" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 608 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 10 reviews

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  • Rating: 5 out of 5 stars

    Impressive

    Posted
    Will

    To start this off, I'm not one to write reviews simply because I usually read previous reviews by other owners that either highlight points of praise or derision better than I can properly put into a paragraph. However, I'll make an exception here. To be transparent, I deal with a lot of TVs. Yes, I've played with LG's offerings of OLEDs, Samsung's QLEDs and so on. I'm certainly no expert, however I do have some experience in each and could probably give a detailed explanation of each of the major company's offerings. Onto the subject at hand, I believe the Sony OLED is the best "compromise" of the current OLED offerings at this time. What people need to understand and many people who are thinking of buying this probably have done their research, the Sony A1E uses the same panel as LG; simply due to LG championing OLED technology. Other than that similarity, it's all Sony's goodies. When I said the Sony A1 is the best "compromise" is due to the nature of the OLED panel. OLED, by nature, cannot produce higher levels of brightness that LED can create. This is the case with the LG and Panasonic's offering. LG has decided to stick with a lower brightness level to enhance detail and retain the black levels that we'd expect from OLED. Sony has gone with a slightly different tact. They decided to go with a picture with more brightness but with the slight downside that it "washes" out some detail in the process. You might ask why. The short answer is that a balance has to be struck between detail and brightness. OLED, by nature, is dark. It cannot output a high nit count like LEDs. Therefore, Sony had to make a conscious decision to brighten their picture but had to lose some detail. LG, on the other hand, decided to try for a more natural OLED picture, opting for more detail but less brightness. Personally, I prefer Sony's route simply because I desire a slightly brighter picture. Quite honestly, you could not notice it unless you have LG and Sony side by side for a comparison and even then, it is only very minor differences. My point here is to say while both companies offer the same panel, each have gone a different route in terms of how to display a picture from a given source. My opinion on it is that Sony was trying to appease owners of 4k blu-ray, as well as most normal users who are used to LED's perks of higher brightness. This word vomit I spewed was leading to this: the Sony A1 delivers a gorgeous picture with the blackest blacks and the whitest whites to make everything in between pop in color and while delivering the X1 Extreme's ability to compute quickly for the user experience. The chipset, in my opinion, pushes the A1 above the LG OLED due to its ability to handle motion better than the LG. In my testing, faster moving objects seemed more natural on the Sony and while doing so, I saw little, if at all, any ghosting or flickering. And to top it off, I'm surprised in how much I'm grown to like the physical look of the TV. At first, I was skeptical of the look of the TV; I was originally disliking how it sat like a picture frame. It seemed, at first, like it was angled upwards at angle, making it odd once you are sitting down so that you had to look slightly up. However, I got over it and actually started to like it. Now, I actually mounted the TV and the simply bezel design is quite sleek and I'm a fan of the minimalistic look. Is it pricey? Absolutely Is it worth it? If you desire the best of what the market can currently offer you and are willing to pay the piper, absolutely. Props, Sony. I've seen and experienced many TVs these past years, but this one you've really outdone yourself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent TV - Experienced with HDTVs

    Posted
    Jeremy
    • My Best Buy® Elite Plus MemberElite Plus Member

    First and foremost, I want to say this is the best TV I have ever owned. Its picture quality is above and beyond any TV I have ever viewed before. I have had a Sony LCD (6/10), a Panasonic Plasma (8/10) and Sony LED (7/10) before this TV and it blows all of them away. If you are familiar with the old Pioneer plasmas that revolutionized 'black levels' - this TV puts them to shame and I loved those TVs. ATTENTION NEW OWNERS: To get HDR, you must use HDMI 2 or 3 and you have to configure your input for 'Enhanced format'. Your TV will naturally be setup in "Standard" mode. To get the best picture quality, I would recommend searching "Sony A1E Calibration Settings". Your best native picture option would be tweaking "Cinema Pro". Picture Quality: Gorgeous. It is crystal clear and it's a perfect balance of bright and accurate colors. You have never seen black levels like this. Watching shows or movies with a lot of night scenes will look like a whole new experience. I have an Xbox One X connected to it, which is an excellent source in that it does HDR gaming, 4K gaming and has a 4K HDR Blu-Ray player. I would recommend Cinema Pro as your picture mode for the best results. I have tested numerous games, numerous Blu-Ray movies, Netflix HDR/UHD and it's simply gorgeous for all for them. Note: This screen is glossy, so you will want to ensure you have blackout blinds or your viewing area is dark for maximum picture quality. I have watched it during the daytime and I had no significant issues but you will see reflections time to time. If you have a window or source of light directly across from the TV, you will notice it. I would encourage ALL light sources go behind your viewing area. If you want lighting behind the TV (recommended), look into "bias lighting kits" such as Philips Hue. Most modern TVs will have some form of gloss to reflect light from being absorbed in the panel and hindering picture quality. Sound Quality: I have a surround system but have heard nothing but good things about the TV speakers. I pulled up YouTube and listened to some music and it sounded great. It certainly won't replace your surround system or even your soundbar likely, but it has some of the best audio for a TV out of the box. If you're mounting this on a wall with limited space, you will be happy with the audio quality. Menu: This TV comes equipped with Android TV, which, by itself, is amazing (see Nvidia Shield). However, Sony has let their customers down by making it too bloated where it is a poorly performing menu system. When you finally do get to your TV settings, it's easy to navigate, but can be very slow. To accommodate this, I have my Android system in Developer mode and have shut off a lot of processes from running when the TV is turned on. If you are frustrated with the menu system, I would look more into my suggestions above. Overall Design: Beautiful. This panel is no thicker than 1" and it is well designed. Your stand is your TV input, which does give it more thickness towards the center. If you're mounting this, you will hardly notice. Its bezel around the screen is extremely minimal and doesn't detract from your viewing experience. My viewing area is straight-on, however, it does have decent viewing angles from what I could tell. Summary: I would highly recommend this TV. Your picture quality is only as good as your sources, so make sure if you are spending this much for a TV that you look into devices to maximize its potential. This is encouraged for your TV provider as well, unless you're hooking up an antenna. No matter what you're watching; sports, gaming, movies, TV shows, you will be pleased with the picture and audio quality this TV provides.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    First TV That Can Match a Pioneer Kuro Plasma

    Posted
    GraybeardGuy
    • My Best Buy® Elite Plus MemberElite Plus Member

    LCD has come a long way over the years, but in my opinion it could never quite achieve what a very good plasma screen like the Pioneer Kuro could with respect to black levels and viewing angles. This OLED screen, coupled with Sony's excellent signal processing, is the first I've seen that meets or even exceeds top plasma technology. First, the black levels are truly spectacular, giving high quality source materials like a good Blu-ray disc a dramatic degree of realism that you simply have to see in person to appreciate. This is one of the strengths of OLED technology that sets it apart from LCD -- some very expensive LCD sets come pretty close, but there is a richness to the OLED images that LCD just can't quite match. Another plasma-like trait of OLED is a very wide viewing angle, which is better because OLED pixels emit their own light as opposed to LCD's transmissive nature that requires backlighting. As a result, there is no off-axis color or contrast shift with OLED, which allows viewers to see the same picture quality from pretty much anywhere in a room. I think this is one reason this TV has such a "wow" factor when people see it. Finally, another aspect of Sony TVs that doesn't always get the press it deserves is their excellent upconversion from lower resolution sources. A 4K TV has four times the native resolution of an HDTV source, and more than 20 times the resolution of an SD source like DVD. All lower-resolution images must be upconverted to use all of the 4K pixels so that the pictures will fill up the screen, and not every 4K TV does this magic trick well. This TV does it exceptionally well, which is very important when you consider that the people considering this TV probably have mountains of DVDs and Blu-ray discs in their libraries that need to look their best on a higher resolution screen. The importance of upconversion can be easily overlooked when a TV is demonstrated with native 4K sources in a showroom, and I do wish that Best Buy would accommodate a way to evaluate the quality of lower resolution sources in their stores (have a Blu-ray player connected for example). After all, how much actual 4K material is available compared with HDTV and SD on an everyday basis? I'm happy to report that this TV is exceeding my expectations in every respect. Watch an episode of "Gotham" on it, a very dark program indeed, and you'll feel like you're in a different world. I was initially concerned about the non-perpendicular "easel" angle of the screen being a problem, but have found it to be completely unnoticeable despite sitting at a lower height than the TV. If you're worried about this, I wouldn't be. If your budget allows for this price point, I think you'll find there is real value here. If you can live with the clunky and somewhat buggy Android operating system (I wouldn't bother with its slow, unresponsive smart TV functions -- an Apple TV or Roku box is a much more elegant way to get what you need for streaming content), I think this TV is one you'll be proud to own.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely incredible TV, but price is high.

    Posted
    Gamerfan25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Listen, I'm not going to sugarcoat it: This is one of the best TVs on the market right now. But it's gonna cost you. I'm not going to dock it stars based on price, this review is about the product itself and what a product it is. Sony has really outdone themselves with the quality of their TV. The tablet-esque stand that keeps the tv tilted at a slight degree is awkward at first but the picturesque presentation quickly grows on you. Function wise this TV has everything. It runs on Android so it's a little more difficult to navigate than Samsung or LG but after a few hours you'll be a pro. Every app you can think of, designated Netflix, Google play Store buttons on the remote etc.. Etc.. and Now for what really matters, the picture quality. It FLOORED me. Honestly, this TV really doesn't need much in the means of calibration, but if you are spending this much then it can't hurt. As it is an OLED it uses LGs panel but the guts and processor are all Sony and it really buffs up the value here. I've never seen so many natural picture settings that require such little tweaking, the picture menu is simple enough and will auto adjust to most things you want but I'd recommend Cinema Pro with tweaks to whatever color temperature you want. 4k content looks absolutely stunning as well, deep rich blacks permeate the entirety of the screen and make night scenes a whole new experience in what you watch. Honestly, 1080P content such as Netflix, looks stunning also and the tv basically upscales anything you watch, you can add artificial HDR to anything if you want but I wouldn't recommend it as it blows up the colors and really messes with the facial tones. If there is one negative about this TV - and not enough to make it 4 instead of 5 stars- it's the speakers, or lack there of. The technology behind the sound is quite cool, actuators positioned on each side work together to make the sound come FROM the screen and wherever the audio is coming on it. This is cool when you first start up the tv but quickly loses its luster when you realize how limited the capabilities of the sound is during action scenes, lacking enough UMPH to compete with even a mid level soundbar or system.. so I highly recommend pairing this TV with one of those. Other than that this tv is an absolute masterpiece, If you have the money and want the best money can buy right now then don't hesitate, go buy this now.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I was expecting, please read.

    Posted
    Highexpectations
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's start with, I am extremely hard to please (Especially TV's) and usually disappointed with a lot of products and am conscious of that when shopping for something, given that this TV was $3,199.99 at the time I figured...I can't go wrong after doing 2 Years of research on the Z9D and then deciding on the A1E for the OLED colors & acoustic glass surface in attempt to ditch my 5.1 surround sound (sound is better than any other TV out there). Movies look phenomenal, the colors are better than any TV I've looked at, LG OLED's are extremely difficult to say which is better although it makes sense cause the A1E uses an LG panel with a Sony Processor, which was a huge factor in picking this TV. I figured all the colors and quality of the best TV picture out there (LG) with the BEST processing (X1 Extreme). The idea is great....but I decided to test out Forza Horizon 3 & Forza Motorsports 7 with a Xbox One S (non 4k gaming console but supposedly plays 4k movies). The motion or refresh rate on this TV is plain garbage, I have tried EVERY SINGLE combination of setting with both the Xbox One & the TV in order to make it look good but it simply can't handle it, the spoiler on the vehicle was flickering behind it as you accelerate as if the TV can't keep up with the game, same applies with edges & any object on screen. I bought a $650 Vizio (D650i-B2) (1080p/120Hz Native) years ago and it was 100% perfect I had no complaints, I was upgrading finally to a 4K and was extremely disappointed. Mind you, I do believe movies are amazing especially when watching Dolby Vision content, although games and even some TV show or movie content or better yet anything plugged into the HDMI no matter which port has horrible frame lag or refresh rate, and I did purchase a Cinnamon HDMI cableLet's start with, I am extremely hard to please (Especially TV's) and usually disappointed with a lot of products and am conscious of that when shopping for something, given that this TV was $3,199.99 at the time I figured...I can't go wrong after doing 2 Years of research on the Z9D and then deciding on the A1E for the OLED colors & acoustic glass surface in attempt to ditch my 5.1 surround sound (sound is better than any other TV out there). Movies look phenomenal, the colors are better than any TV I've looked at, LG OLED's are extremely difficult to say which is better although it makes sense cause the A1E uses an LG panel with a Sony Processor, which was a huge factor in picking this TV. I figured all the colors and quality of the best TV picture out there (LG) with the BEST processing (X1 Extreme). The idea is great....but I decided to test out Forza Horizon 3 & Forza Motorsports 7 with a Xbox One S (non 4k gaming console but supposedly plays 4k movies). The motion or refresh rate on this TV is plain garbage, I have tried EVERY SINGLE combination of setting with both the Xbox One & the TV in order to make it look good but it simply can't handle it, the spoiler on the vehicle was flickering behind it as you accelerate as if the TV can't keep up with the game, same applies with edges & any object on screen. Dolby Vision content is beautiful, although overall disappointed with motion, it seems all newer TV's struggle in the same area and try and cover it up with whatever name for the motion upscale technology they have that usually only makes things worse. I had a $648 Vizio (65 inch/1080p/120Hz Native) I bought years ago that was 100% perfect, no complaints at all. Aside from the fact that it wasn't 4k capable (4K was a little new at the time) it was better than the A1E (obviously it couldn't compete with OLED colors & Black Levels) although motion blur or flicker did not exist on the Vizio. I would only recommend this TV if you never plan on gaming or you have a large living room in need of wide viewing angles (it looks great at an almost 150 degree viewing angle) or want to ditch wires for audio without worrying about a sound bar or anything else. I'm all about not caring about the price tag if the quality is there but motion handling is a must when you are spending $3,199.99. The image is a small example it was a screenshot of the video recorded on my iPhone 7, much much worse in persons.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Highexpectations, we regret to hear that your TV failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin sony_US

  • Rating: 5 out of 5 stars

    Excellent TV - Experienced with HDTV Technologies

    Posted
    jsorensen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First and foremost, I want to say this is the best TV I have ever owned. Its picture quality is above and beyond any TV I have ever viewed before. I have had a Sony LCD (6/10), a Panasonic Plasma (8/10) and Sony LED (7/10) before this TV and it blows all of them away. If you are familiar with the old Pioneer plasmas that revolutionized 'black levels' - this TV puts them to shame and I loved those TVs. ATTENTION NEW OWNERS: To get HDR, you must use HDMI 2 or 3 and you have to configure your input for 'Enhanced format'. Your TV will naturally be setup in "Standard" mode. To get the best picture quality, I would recommend searching "Sony A1E Calibration Settings". Your best native picture option would be tweaking "Cinema Pro". Picture Quality: Gorgeous. It is crystal clear and it's a perfect balance of bright and accurate colors. You have never seen black levels like this. Watching shows or movies with a lot of night scenes will look like a whole new experience. I have an Xbox One X connected to it, which is an excellent source in that it does HDR gaming, 4K gaming and has a 4K HDR Blu-Ray player. I would recommend Cinema Pro as your picture mode for the best results. I have tested numerous games, numerous Blu-Ray movies, Netflix HDR/UHD and it's simply gorgeous for all for them. Note: This screen is glossy, so you will want to ensure you have blackout blinds or your viewing area is dark for maximum picture quality. I have watched it during the daytime and I had no significant issues but you will see reflections time to time. If you have a window or source of light directly across from the TV, you will notice it. I would encourage ALL light sources go behind your viewing area. If you want lighting behind the TV (recommended), look into "bias lighting kits" such as Philips Hue. Most modern TVs will have some form of gloss to reflect light from being absorbed in the panel and hindering picture quality. Sound Quality: I have a surround system but have heard nothing but good things about the TV speakers. I pulled up YouTube and listened to some music and it sounded great. It certainly won't replace your surround system or even your soundbar likely, but it has some of the best audio for a TV out of the box. If you're mounting this on a wall with limited space, you will be happy with the audio quality. Menu: This TV comes equipped with Android TV, which, by itself, is amazing (see Nvidia Shield). However, Sony has let their customers down by making it too bloated where it is a poorly performing menu system. When you finally do get to your TV settings, it's easy to navigate, but can be very slow. To accommodate this, I have my Android system in Developer mode and have shut off a lot of processes from running when the TV is turned on. If you are frustrated with the menu system, I would look more into my suggestions above. Overall Design: Beautiful. Most of the panel is no thicker than .5" and it is well designed. Your stand is your TV input, which does give it more thickness towards the center. If you're mounting this, you will hardly notice. Its bezel around the screen is extremely minimal and doesn't detract from your viewing experience. My viewing area is straight-on, however, it does have decent viewing angles from what I could tell. Summary: I would highly recommend this TV. Your picture quality is only as good as your sources, so make sure if you are spending this much for a TV that you look into devices to maximize its potential. This is encouraged for your TV provider as well, unless you're hooking up an antenna. No matter what you're watching; sports, gaming, movies, TV shows, you will be pleased with the picture and audio quality this TV provides.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely PERFECT Picture Quality

    Posted
    manbearpig073
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off, the picture quality, motion and everything about the panel and image processing is superior to everything on the market for an OLED panel. With that being said, the OS is absolutely useless. This review is being written on 6/26/2017 and my TV has the most recent updates. The OS is extremely glitchy, slow, and unusable. If you plan on using smart functions on this TV a separate set-top box or 4K Blu-Ray player MUST be used for smart functions. To me, when spending $5,000 for a TV I do believe expecting the Smart functions and UI to be at LEAST as good as other smart functions on competitors TVs but when spending $5,000 you expect them to be exceptional. The main issue with the Android TV UI and OS is that any adjustment to volume when using the included remote it will slow down the entire system, degrade streaming quality, and in some instances interrupt your viewing experience all together... just to change the volume and put a volume bar on the screen. This, on a $5,000 TV is unacceptable. The other issues I've had with the OS and UI include slow navigation, apps crashing (both native and third party), unsupported file types, and the fact that there is NO web browser on a $5,000 TV. The issues with the apps crashing are usually with two apps (and this may or may not be sony's fault) Youtube and Netflix. There have been an uncountable amount of occurrences where these apps crash or don't start up at all. The youtube app will load the background with red and grey without any content and will never load content until the app is closed and re-opened and in some cases you need to go into settings and force stop the app. And in the Netflix app it will load to 25% on any title and hang there indefinitely. In conclusion. PERFECT picture quality, motion, color and everything about the panel itself and image processing is PERFECT. but for $5,000 if you're going to include Smart Functions it better be JUST AS PERFECT AS THE PANEL ITSELF. I will update my review to reflect any future software/firmware updates that solve any of the issues above.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive but Outstanding

    Posted
    Lefty
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got my Sony A1E installed 04/15/17. I expected very very good picture quality. This television has exceeded my expectations. The upscaling of standard definition sources to 4K is astounding. I have not been able to review 4K content since I do not have a 4K player-yet. Therefore, I have not been been able to view HDR material. Watched the movie Easter Parade on Easter on AMC Channel and the dance sequence numbers were unbelievably superb. The colors of the costumes were spectacular. I have tried to upgrade my DirecTV equipment for 4K but they have been a nightmare to deal with for their one channel that is not pay-per-view. The sound on the A1E is better than expected. I actually turned down the brightness on the Standard Mode setting because the whites were so bright during commercials! My previous set was a Pioneer Plasma and I was concerned about motion while watching sports. The motion processing on this set is on a par with plasma. There is no ghosting or blur from the centerfield camera as a pitch heads to home plate. Beautiful. The picture is stunning. I am in awe each time the set is on. I struggled making a choice between 2017 LG and Sony OLED's. Both sets are brilliant. The upscaling and motion were deciding factors in my decision. I like the remote and Web OS better on the LG. The remote on the Sony is very capable and I like more buttons than fewer so I can get the remote to do what I want...without having to scramble for directions but there is something about the remote on the LG W7. There is only one 3.5mm input for any older analog device (camcorder,Wii) that needs an Analog Extesion Cable-not provided. The Sony XBR65A1E is Outstanding!! This set has actually looked better in a home environment than it did in the store and it looked amazing in the store. The installers from Magnolia did a superb job on my wall mount and my salesperson (George K) gets my appreciation.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ABL is ruining what could be a GREAT T.V.

    Posted
    3kiddos

    I've had this T.V. for about a week now and initially I loved it. But I have found one horrible flaw that has ruined the viewing experience of this T.V. and will have me returning it for the LG C8 OLED T.V. The horrible flaw is the automatic brightness limiter that is built in the T.V. in which you have NO control over. I understand that all OLED t.v's have this feature in order to prevent burn in images, but Sony's ABL is WAY too aggressive. I watch mostly sports and when I was watching a baseball game, the other day, the picture to begin with, was absolutely breathtaking, but then, the ABL kicked in after a minute or two and the picture was noticeable MUCH darker. There is nothing you can do to make the picture brighter after the ABL kicks in except to exit from that program and start it over but even then, after a couple of minutes, it'll turn dark again. I have brightness set to max and peak luminance on high, but the ABL overpowers both of these settings. It's also not on eco mode and the light sensor option is turned off in the settings, so the t.v. should be at it's brightest at all times. From some of the research I have done online, it seems the aggressive ABL started with the last software update from Sony. There are many complaints, on the AVS forum, about how aggressive the ABL seems to have become since this last Sony update. You can google Sony A1E dimming defect on AVS forum to read the complaints for yourself. I hope Sony will address this issue with a future software update, but I can't be sure of that and can't take a chance with a $3,200 T.V. I am a BIG fan of Sony, but unfortunately, I'll have to be returning this T.V. The LG C8 also gets much brighter than the A1E is capable of. I'm not a big LG fan and would much prefer having a Sony, but the ABL is a deal breaker for the Sony. Go look in a Best Buy Magnolia store with the A1E and the LG C8 showing the same regular T.V. content (not the souped up 4K stuff) and see for yourself how much darker the A1E T.V. is even when it's set on max brightness and the LG is set on 50% brightness. The difference is HUGE between the two T.V.'s.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware!!! Sony design flaw!!!!

    Posted
    BenG

    In February, my husband and I purchased a 65” Sony OLED A1E TV from Best Buy. Because this was such an expensive TV, and I’m risk averse, we also bought the Best Buy protection plan. My husband, who used to work in audio/visual sales and his friend, who does audio/visual installation, mounted the TV themselves on the wall. This is a heavy TV, maybe about 60 lbs or so. It’s supported by a plastic kick stand base that Sony bolted/glued to the back of the TV. Once the TV was on the wall mount and they let go of the TV, the weight of the glass from the screen pulled away from the plastic kick stand and bowed the TV which caused the screen to crack internally. My husband has spent numerous hours on the phone with Best Buy and Sony, filing a claim with Sony, but because he mounted the TV himself, Best Buy and Sony absolve themselves from responsibility, citing “physical damage” which isn’t covered under the manufacturer or Best Buy service warranty. Our contention is a faulty design flaw by Sony which they refuse to consider, despite the pictures we’ve emailed to Sony and shown Best Buy. Best Buy won’t even send a technician out to our house to look at the TV to consider the possibility of a faulty design by Sony. Incidentally, the 2017 model is the only year that Sony used the kick stand base. They changed their design in 2018. Coincidence? I think not. I’ve attached two pictures. The first is the left side where the kick stand is pulling away from the TV, you can clearly see a bracket holding the kick stand to the TV. The third picture is of the cracked screen. This is an internal crack caused by the bowing of the TV when the kick stand pulled away from the screen. The exterior screen is not cracked at all. Do NOT buy this TV!!!!!

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi BenG, We are very sorry for the inconvenience this has caused, Rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve.

      Regards,
      Zac sony_US

  • Rating: 5 out of 5 stars

    A Major Upgrade Over My X850C

    Posted
    Elias
    • My Best Buy® Elite MemberElite Member

    This TV has replaced my Sony 55X850C from 2015 and it was a worthy upgrade. Before, I had mediocre black levels, so so brightness, and hardly any HDR support. Now that I have a bigger TV and an A1E, I have stepped into a new dimension of television. It is bright enough for my bedroom, has amazing black levels, awesome true to life color, and realistic sharpness. The texture on everything is unbelievable. The way movies and games look in screenshots and magazines is the way they look on this TV. We're finally at that level! I use this with the Sony X800 4K HDR player and it looks fabulous. Brightness, sharpness, and contrast is all top notch. It may not be as bright as some other sets, but it is OLED and I'd much rather prefer the accuracy of color and lack of motion lag that it provides. ARC HDMI actually works for me this time around and I have no complaints with this connected to my Denon 4300H receiver. When I am not using the receiver, this OLED's speakers are easy to listen to. Sound is top notch. You don't have to crank the volume all the way up to hear it like on some other sets. It doesn't sound tinny either. I game on it occasionally, but only casually. It is wall mounted with the Sanus tilting mount. The mechanism used for attaching it to the bracket is very secure so don't be alarmed. In the end I can see myself using this TV for many years to come. I've been so excited since my purchase on this TV that I even did a Youtube review on it!

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Elias, you have a nice setup there worthy of being featured in tech magazines. We're very happy that the A1E was able to meet your expectations, and we're glad to hear that you'll be using it for a very long time. It is a good upgrade on your part indeed. If you show us your YouTube review, you'll get a sub from me. Thank you for choosing the best! Regards, -Mark sony_US

  • Rating: 5 out of 5 stars

    The Holy Grail of TV's

    Posted
    DrBosco
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is by far the best picture I've seen yet. Thankfully I had the protection plan on my old tv because I wouldn't have gotten this one without it. The picture is not much different from the LG E7 which would be the comparable model. I don't like the soundbar on the bottom of that tv. It's an eye sore. Which leads into the sound quality, that is, the A1E has the best sound quality out of any tv on the market. Audio is amazing and it's really neat how they did it. The sub on the stand is good. The ability to add on an external Sub is a great idea by Sony. I did just that and it adds a good boost to the audio. The motion on the tv is fantastic. Gaming is not an issue for me. I play a lot of RPGs, and first person shooters mainly, I have no issues. The smart features are not an issue as of yet. I bought my parents an 55x850D and they seemed to have issues with a lot of apps that were active they weren't using. I eventually went in and disabled them which helped the speed of the smart features and they haven't had issues since. I'd recommend doing that. The looks of the A1E was the cherry on top. The glass back and clean front really pushed me towards it. As I stated earlier the LG E7 soundbar is an awful design and it's an eye sore to me as it just doesn't look good. And I'm not willing to shell out $8k for the LG W7 just for a thinner panel. I'd recommend this tv to just about anyone that can get it or just wants an OLED in general. It's great for gaming (I'm a casual to serious gamer depending on the game) so I know what I'm talking about. Movies on this are fantastic and streaming is not an issue as stated earlier but I'll update if I have issues with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best of the Best

    Posted
    wolfe

    Short: Bought 65" from Best Buy. Best of the Best. Long: I have owned and currently own LG, Sony, and Samsung TV's. This one rises above all others. Technology- Sony uses an OLED panel sourced from LG, and then puts their amazing processor which takes the TV to a whole new level.(after all they build the playstation, which at the time I'm writing the review is the best gaming platform on the market, though at heart I will always be a Xbox fan due to the shape/feel of controllers.) Sony also installed speakers into the base of the stand including a subwoofer which vibrate the whole screen to project sound forward. OLED is amazing in itself that it can control the pixels of the tv individually allowing you to see true blacks because the pixel will turn all the way off, unlike LED tvs which still emit some form of light. Lastly, OLED technology has a better refresh rate that is more on par with the old plasmas produced and the panels should last long than your typical LED TV. Cons- If you're not wall mounting this TV it needs a bit of room to stand up, which in my opinion makes it look like a piece of art on an easel, but some will be confined in space. In that case just pay BestBuy a sum of about $200 and they'll come out to your house and do a guaranteed installation themselves. If contemplating with other brands then read this.... both vizio and samsung tried their own spinoffs of the OLED technology(Samsung QLED tvs, and Vizio XLED tvs). THESE ARE NOT THE SAME THING OR CLOSE. Vizio although cheap is not found to last that long and Samsung experiences light bleed to to their high brightness. Only thing on par is LG OLED and the SONY Z9D. The LG OLED while nice can not match the processor or sound technology that Sony incorporated. As far as the Z9D ....well its not an OLED.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony OLED that is worth the price

    Posted
    DannyKNYC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have previously owned Sony TV's and Panasonic Plasma TV's. I have to say this is the best TV I have ever owned. The image quality is superb. I liked the color from Sony OLED's more than LG's. I think that is more of a personal issue, so make sure you check out the TV's before you purchase. Image Quality: This is probably the most important issue for most TV buyers and I think the Sony OLED's will not disappoint. The image quality is superb. I've never seen such crystal clear images on a TV before. IMHO they are better than plasma. Sony does a good job of uprezzing 1080p to 4K. Movies and TV shows in 4K are just magnificent. HDR really makes content look amazingly vibrant. Sound: I did get a Sony 7.1 Atmos sound bar, but I was amazed with the sound coming out of just the TV. Sound comes from the actual screen. It was better than sound that comes out of most TV's I checked out at the store. You could get away with just the TV sound and get a good subwoofer for deeper bass if you wanted to save some money. Android TV: It's not as bad as I thought it would be. You can play 4K content from Netflix, Hulu and Amazon Prime. There isn't much in terms of storage space for downloading a ton of apps, but enough for what you need. The controls are simple enough and respond relatively quickly. The TV is relatively expensive, but I think it is worth the price. it is easy to update the firmware online, rather than using USB sticks or attaching USB cables etc. The TV is incredibly thin. You have to be really careful installing the TV. I recommend either using a service or having another friend around to help you mount etc. One Caveat. This TV does not support Dolby Vision HDR. However Sony has released a statement stating they will add this feature in a future firmware update some time in December 2017. Overall, I am very pleased with my purchase and have really enjoyed watching TV and movies again in my home.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stunning Picture - Not Consumer Friendly

    Posted
    BobbyT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Beautiful picture. But, a lot of trouble to set up. Especially getting the television to interface correctly in the cable, streaming and DVD player modes with the 5.1 surround system that had previously been installed in the home. The built-in speakers were of very limited sound quality, which is common in televisions, even expensive ones. The only way to solve the interface problem was to purchase a brand new 5.1 receiver that is correspondingly matched to 4K Ultra High Definition technology. Another major problem is the item is a "smart" television. Of course, the "smarter" the device, the more difficult for the consumer to actually use. In this case, programming personal preferences took hours of trial and error, since the included owner's manual provided little more information than how to connect which output to which input. The "Help" section in the television itself proved to be of minimal use. Additionally, the television started turning itself on, often many hours after having been turned off along with all the connected devices. The solution? Geek Squad came out and reset it to the factory default settings, requiring the re-installation of the internet connection and streaming services such as Netflix. The television does have a near flawless picture that even upgrades original television shows from 50 years ago to smooth and clear quality. But, the high cost of the television plus the cost to upgrade to a new 5.1 receiver suitable for 4K UHD equipment makes it a huge expense. That, of course, does not count the extended warranty which covered the Geek Squad coming to the home to fix the aforementioned unit turning on by itself. As an aside, the extended warranty itself was not inexpensive. Furthermore, the total amounts spent were not entirely financial. The prices paid in terms of time and frustration were astronomical. Many hours were spent at home trying to get the television to simply operate with the sound system in all modes. Then, more hours were spent going back and forth to Best Buy after the purchase to resolve the issues with the unit. Bottom line: A top-shelf picture that is far too expensive in every sense.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi BobbyT, We appreciate giving your honest review about the TV. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will pass this to the proper department. ~Ralph sony_US

  • Rating: 5 out of 5 stars

    Sony is back

    Posted
    Jbear71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I watch too much TV. I had an older XBR LCD (with the glass surround) that I absolutely loved largely due to the great sound and look of the TV. When I started to get minor pixilation after several years of use I went to my local Best Buy to look at the new XBRs. They appeared to be a little on the cheaply built side (Hecho en Mexico) and the bezel on the floor model was coming apart. I looked at other TVs at the time but none could live up to my old XBR. Fast forward a couple of years and the A1E comes our (albeit with an LG panel) and I get excited. I read the reviews, visit the stores and wait for the first markdown to get it. Wow - worth the wait! Love even the uncalibrated default settings on the TV. OLED is one of those things that if you watch TV as much as me you have to get. The first thing I did was get 4K Netflix and watched Stranger Things 2 and the darker scenes in the show were very inky and what I was hoping for. Was it worth the premium over the LG? I have long been a Sony guy and the upconversion seems fluid enough on my sports programming. I would say yes it is worth it. I think that the sound is pretty good considering it is coming out of the screen (uber cool btw). The bass is not as robust as my older set due to narrower width - less room for subwoofer. Overall the way the sound is set up keeps the set thin enough and super clean looking with a thin bezel. Mine is currently wall mount so the stand really doesn't come into play. Thank you Sony for returning to building what feels and seems like a quality of monitor worthy of your brand.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Do it! You won’t regret it

    Posted
    Litespeed
    • My Best Buy® MemberMember

    I wanted a few weeks before I posted just to make sure this set lived up to its price. Out of the box I first hung it up and then updated it’s software. The set doesn’t really stick out that much with the attached stand was kind of concerned about that but no big deal. Picture setting out of the box are ok, but in some cases highlights are blown out, I adjusted the settings and all that have seen this are amazed. Colors are realistic, 4K HDR scenes/ videos are amazing, black levels are better than anything I have seen even better than the Panasonic and Pioneer plasmas that we’re the benchmark for black levels. I was concerned how well a 1080P Cable tv broadcast would look on a 4K set. I will say I was pleasantly surprised. The upscaling really works better than expected, sure it’s not the same as 4K video, but if your sitting minimally 5’ award will (hope so) you will be happy too. Some of my friends have 4K sets and not to be bias, their sets don’t upscale as nice. Now onto sound. I first thought this was gimmicky, but I will say the sound is way better than expected. Highs are high even lows are low with the built in sub. Very impressive. It’s not as good as a dedicated system but I can say it better than any set I have had. The remote control is really my only gripe. This controller looks so basic like from the early 2000’s.. a set with these capabilities I would expect a remote to compliment all the capabilities quickly and intuitively, but everything can’t be awesome and I understand. I’ll take the great picture and sound quality vs a remote.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Incredible TV, elevates home movie watching

    Posted
    Washingtonian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a great TV set before this - Pioneer Kuro Elite (Pro 150). The Kuro, was even better than my Sony 930D. Then I got the A1E. The design, the image quality and sound are all top notch. I went back and forth deciding between the Sony A1E and the LG G7P. I ended up picking the Sony due to better audio and slightly more punchy image quality. The A1E is better than the Kuro in every single way. The great blacks, the amazing upscaling and the innovative audio. It makes a difference that the sound appears to come from the people on the screen. The one down side to this TV is Android. I use a 4K Apple TV and it addresses all limitations of Android TV UI. The Sony remote can control the Apple TV perfectly and the Apple TV can control the TV as needed during a movie. Plus, the Apple TV can be hidden from view with no problems. So that fixed the only downside of this TV - Android. I love the design on this. The slight angle on the stand makes no difference in viewing. TV is all glass, and while it looks great, probably won’t take a hard bump too well. I was able to assemble the TV and set it up with my wife in less than 20 minutes. There are many Youtube videos to help as well. Set up wasn’t bad - even if it is free with Best Buy (it was an extra 10 days of waiting for Geek Squad). I guess if you want to wall mount it, then it makes sense. This TV looks best on a stand though. It looks better in our home than the store.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm speechless with the picture quality

    Posted
    Neker718
    • My Best Buy® Elite MemberElite Member

    The most amazing picture quality ever PERIOD, I received my Sony a1e on 4-14-17, and straight out of the box, the picture quality is outstanding, I thought the sound coming from the screen was a gimmick, but I was so wrong, the sound quality is amazing, even though I have a 7.1.2 surround sound with Dolby atmos, and I love the sound coming from the screen, this is the perfect sound to watch drama movies, the blacks are superb and the detail on black scenes blew me away, the HDR contest on this tv has no competition, this tv is worth the money in every aspect, the motion handling is incredible, I'm so amazed by this tv, We all. Know that the screen is from LG, but what makes the difference here is the Sony processing, the picture quality, the motion handling and the X1extreme chip, for those with doubts about this tv, just go to see it on display and I guarantee you that you will write the same review like my, from now then, I'll call this tv the HOLY GRAIL of all tv's.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Neker718, Thank you for your positive feedback in acoustic surface technology. Thank you for choosing SONY! - Jay sony_US

  • Rating: 5 out of 5 stars

    Beautiful TV - ahead of its time.

    Posted
    NHWILDCAT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Absolutely beautiful TV. Best I've ever owned, hands down. The native sound is strong, but I still went with a soundbar to aid the base and provide a little bit more of a cinematic experience. It's too great of a TV to not give it better sound. I have it sitting on an entertainment console it its great looking even when off! The only downside is the lack of 4K content available. You really get to see it firing on all cylinders when you stream Netflix or some of the UHD content on Amazon Prime. HBO Go looks great too, but don't expect anything close to 4K content with Comcast and sports can be painful to watch compared to a 1080 set. To make the best of it, I got a 4K box from Comcast and I also use Roku 4K to stream everything else. Sling through Roku 4K will be more than sufficient for cable cutters - and honestly, I think Roku 4K with the comcast app has a better picture than the comcast 4k box - but the features are far more limited on the comcast app. Nonetheless, highly recommend the TV but just don't expect crystal clear sports or other life content. Comcast isn't even close to getting 4K as a base feed - they're still broadcasting at 720 - which has taken well over a decade to get to that capability.

    I would recommend this to a friend