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Customer Ratings & Reviews

Your price for this item is $599.99
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The comparable value price is $2,999.99

Customer reviews

Rating 4.8 out of 5 stars with 653 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the 65" Class OLED A1E Series 4K UHD TV for its exceptional picture quality, vibrant colors, and sleek design. They appreciate the excellent upscaling capabilities and user-friendly interface. While some find the price to be a bit high, many agree that the TV's outstanding performance justifies its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 653 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tv on the market. I researched it prior to purchase and it is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and great sound. You really can't ask for more. Ample inputs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is amazing and Sony is the only way to go

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Oled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV workered great with Apple TV 4K.The color of the TV was gorgeous

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality on this TV is absolutely amazing. The next best thing

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best Oled tv on the market! Super ridiculous picture quality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is my favorite brand and I’m really happy with the picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing staff and AMAZING TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know their stuff when it came to figuring out what I and my wife were looking for. We just purchased a new house had a sony 55'' 4k. the unit did NOT fit well over the fireplace so off to best buy we go. The sales staff was knowledgeable, courteous and patient. The sales guy were only topped by the GEEK guy installer. IMPECCABLE worth every penny..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thyrsty, We appreciate your time sharing this feedback. We are glad that you chose our products. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Pictureand Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this TV to have an excellent picture with great color saturation. It was a little confusing going through the setup process, In the end it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about my new TV! Great picture and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the tv is amazing graphics picture feels like you are in the movie

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Great TV - but not for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad deliver and install this tv. I was a great tv, but the colors were so brilliant and sharp, even when adjusted that we didn't fall in love with it. The blacks were true black, the oranges appeared orange, and the white's were so blown out that they appeared blue. Other people may find this tv just right for them, but not for us. We had the Geek Squad swap it out for a Samsung MU9000 and we're very happy now. I would recommend this tv to others, but just not for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not the best image I’ve seen

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased an LG TV that had an awesome image. Unfortunately, it did not have a headphone jack. I am deaf and have Cochlear Implants. I need the headphone jack in order to plug in a device to stream audio to my implants. I returned the LG television and bought this one as it was one of only two in the entire store and the only 4k TV that still had headphone jacks. The image is good, but after having viewed the impressive image on the LG, even for just a couple of days, this TYV cannot compare.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing. The color and picture is of great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has the best picture. I would highly recommend this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Super good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No words best TV ever I really recommend it is strongly

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a great quality for the price. It looks Life like!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in my den, Easy to hook up, Enjoy watching HD movies

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!!! Sony design flaw!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In February, my husband and I purchased a 65” Sony OLED A1E TV from Best Buy. Because this was such an expensive TV, and I’m risk averse, we also bought the Best Buy protection plan. My husband, who used to work in audio/visual sales and his friend, who does audio/visual installation, mounted the TV themselves on the wall. This is a heavy TV, maybe about 60 lbs or so. It’s supported by a plastic kick stand base that Sony bolted/glued to the back of the TV. Once the TV was on the wall mount and they let go of the TV, the weight of the glass from the screen pulled away from the plastic kick stand and bowed the TV which caused the screen to crack internally. My husband has spent numerous hours on the phone with Best Buy and Sony, filing a claim with Sony, but because he mounted the TV himself, Best Buy and Sony absolve themselves from responsibility, citing “physical damage” which isn’t covered under the manufacturer or Best Buy service warranty. Our contention is a faulty design flaw by Sony which they refuse to consider, despite the pictures we’ve emailed to Sony and shown Best Buy. Best Buy won’t even send a technician out to our house to look at the TV to consider the possibility of a faulty design by Sony. Incidentally, the 2017 model is the only year that Sony used the kick stand base. They changed their design in 2018. Coincidence? I think not. I’ve attached two pictures. The first is the left side where the kick stand is pulling away from the TV, you can clearly see a bracket holding the kick stand to the TV. The third picture is of the cracked screen. This is an internal crack caused by the bowing of the TV when the kick stand pulled away from the screen. The exterior screen is not cracked at all. Do NOT buy this TV!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenG, We are very sorry for the inconvenience this has caused, Rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve.

      Regards,
      Zac sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and flesh tones. Excellent upscaling of all media

    I would recommend this to a friend