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Customer Ratings & Reviews

Sony - 65" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 612 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-17 of 17 Reviews
  • Rating: 3 out of 5 stars

    ABL is ruining what could be a GREAT T.V.

    Posted
    3kiddos

    I've had this T.V. for about a week now and initially I loved it. But I have found one horrible flaw that has ruined the viewing experience of this T.V. and will have me returning it for the LG C8 OLED T.V. The horrible flaw is the automatic brightness limiter that is built in the T.V. in which you have NO control over. I understand that all OLED t.v's have this feature in order to prevent burn in images, but Sony's ABL is WAY too aggressive. I watch mostly sports and when I was watching a baseball game, the other day, the picture to begin with, was absolutely breathtaking, but then, the ABL kicked in after a minute or two and the picture was noticeable MUCH darker. There is nothing you can do to make the picture brighter after the ABL kicks in except to exit from that program and start it over but even then, after a couple of minutes, it'll turn dark again. I have brightness set to max and peak luminance on high, but the ABL overpowers both of these settings. It's also not on eco mode and the light sensor option is turned off in the settings, so the t.v. should be at it's brightest at all times. From some of the research I have done online, it seems the aggressive ABL started with the last software update from Sony. There are many complaints, on the AVS forum, about how aggressive the ABL seems to have become since this last Sony update. You can google Sony A1E dimming defect on AVS forum to read the complaints for yourself. I hope Sony will address this issue with a future software update, but I can't be sure of that and can't take a chance with a $3,200 T.V. I am a BIG fan of Sony, but unfortunately, I'll have to be returning this T.V. The LG C8 also gets much brighter than the A1E is capable of. I'm not a big LG fan and would much prefer having a Sony, but the ABL is a deal breaker for the Sony. Go look in a Best Buy Magnolia store with the A1E and the LG C8 showing the same regular T.V. content (not the souped up 4K stuff) and see for yourself how much darker the A1E T.V. is even when it's set on max brightness and the LG is set on 50% brightness. The difference is HUGE between the two T.V.'s.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Picture quality is Stellar.... Android TV SUCKS!

    Posted
    pduncan1963
    • My Best Buy® Elite Plus Member

    The picture on this thing is stellar. All of the reviews saying that this has the best picture of any television ever is NOT an exaggeration. Good and deep blacks lots of picture controls to fine tune it the way you like. Can't say enough about the picture quality..... BUT THAT IS WHERE MY PRAISE ENDS. Let me just come out and say this strait up.... ANDROID TV SUCKS !! If you have to change channels or change apps on the android tv or watch anything in those apps or do something as low impact as adjust the volume, you are in for a BIG surprise. Everything is slow, everything lags, everything is glitchy. You can help this out by turning half of the "extra" features off, but that is of minimal help. To put a $3500 price tag on this, then put THAT operating system in it blows my mind. If it wasn't for the picture quality this thing would have gone right back to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    WHERE'S THE DOLBY VISION SOFTWARE UPDATE !!!

    Posted
    Go4dolo
    • My Best Buy® Elite Plus Member

    I originally started off with a 65" LG B6 model and decided to return it once I learned SONY made an official announcement to include Dolby Vision via a software update. I shelled out over $5K for this TV with one of my motivating factors being the promise of DV. I've heard many complaints from others regarding topic so hope SONY comes through with this update soon. If for whatever reason SONY can make good on its promise.., can it promise to give a refund to those who purchased this TV!? Hope a SONY rep can respond to this post with some good news be it about getting DV soon, if not that, then about a refund. Otherwise, seems like false advertisement. I would have rated as 4.5 - 5 stars otherwise; unfortunately, feeling duped at this point.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great picture BUT all TV's have this defect

    Posted
    tony

    THE BRAVIA SONY OLED HAD A DEFECT THAT IS NOT BEING MENTIONED. IN THE UPPER CENTER AREA OF THE TV THERE ARE TWO "DIMPLES" THAT MAY BE CAUSED FROM THE WAY THE TV IS CONSTRUCTED. I NOTICED THIS JUST AFTER THE TV WAS DELIVERED, CHECKED ALL THE ONES IN THE STORES LOCALLY AND THEY ALL HAVE THIS. VERY BOTHERSOME TO WATCH WHEN YOU KNOW THERE IS A DEFECT, NOTICABLE WHEN OFF AND WATCHING ANYTHING THAT HAS VERTICAL LINES, LIKE FOOTBALL ETC. IM RETURNING MINE NOW. IF SONY STRAIGHTENS THIS DEFECT OUT A WILL PURCHASE ANOTHER ONE. SAD!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great TV - but not for us

    Posted
    BestBuyBeliever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We had the Geek Squad deliver and install this tv. I was a great tv, but the colors were so brilliant and sharp, even when adjusted that we didn't fall in love with it. The blacks were true black, the oranges appeared orange, and the white's were so blown out that they appeared blue. Other people may find this tv just right for them, but not for us. We had the Geek Squad swap it out for a Samsung MU9000 and we're very happy now. I would recommend this tv to others, but just not for us.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great in dark room

    Posted
    GMCmomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This tv was on display in a dark room needs to be to truely appreciate its value. I exchanged it for a Samsung nearly half the price & happier with display brightness in my setting (not a dark room). Also while Both TV’s are 65”, the Sony was much larger & needs to sit lower on a stand. I use antique console which was too high combined with TV’s angle lean. It’s just looked too big and awkward in my space. Past that, great tv.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great picture, poor stand

    Posted
    PeterPan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    No issues with the picture quality. Unless mounted to the wall, requires 14" of depth. Once located, awkward getting to connections. Screen is tilted back when resting on a surface and looks unusual, no other TV stand like it - don't like it. IR detector location at bottom of screen which is on the resting surface often misses the command unless you hold the remote high in the air. Overall, poor engineering.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Unparalleled picture quality but...

    Posted
    EJ22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    As always, Sony delivers fantastic picture quality. Only issue is compatibility with other devices. Since latest firmware upgrade in late January, TV emits loud beeping sounds when changing channels or accessing OnDemand with the Cox Communications provided cable box. Sony is aware of the issue but has yet to fix it...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Picture, OS needs a lot of work

    Posted
    scottman73
    • My Best Buy® Elite Plus Member

    The picture is phenomenal but the Android Operating System is lousy. Apps crash on a regular basis. This would be a perfect TV if it had LG WebOS operating system. It's a good TV but Sony needs to consider ditching Android TV.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sony OLED

    Posted
    Barb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    TV slow to communicate with marantz. I needed to have TV replaced today because I have to reboot TV several times. I feel like software on TV very slow and boggy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good color and resolution.

    Posted
    BigT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good color and resolution, food really looks great. Downside, picture sometimes freezes and or breaks up, but I guess that could be DirectTV.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great TV

    Posted
    Mabarbera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This has been a great TV all the up until it started freezing when you turn it on.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OLED

    Posted
    Jpm1988
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The picture is very clear but also very dark. Great TV if the room doesn’t have natural light.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not better than the 900

    Posted
    Memic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Disappointed in the sound, the difference in picture, and couldn’t attach the cable box to the back as it is glass!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Jean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It is not all what they said it is. Not worth the money

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Eh not worth it

    Posted
    NoNicknamw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Nice tv not really worth it until most things u watch on tv will be In 4K

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Where’s the owners manual

    Posted
    Scotiep

    $4000’for a tv and No Owners Manual. That seems weird.

    No, I would not recommend this to a friend