Main Content

Customer Ratings & Reviews

Sony - 65" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 612 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 49 Reviews
  • Rating: 4 out of 5 stars

    great display... sound and interface are adequate

    Posted
    mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The picture is stunning... rich, bright... incredible black levels... finally a display that beats plasma for cinematic blacks... gorgeous top notch display performance. The form factor is divisive... everyone loves how thin the display is, but some people are put off by the kickstand and angled screen. I personally love using the stand and don't notice the angle, but if I was to wall mount, I'd probably have gone with a different unit that would mount closer to the wall. The sound tech is very cool, but the performance is only adequate depending on your space and expectations. I watched without external audio for awhile, but I decided I needed to go with an external system. A picture this good needs to be complemented by an equally immersive sound field. the sound is perfectly serviceable, but it's just not great. The software and remote are ok... both seem antiquated and a bit laggy. again, perfectly serviceable... they work fine, just not the same high level execution as the display. Overall wonderful... love the looks, love the display, love the way it sits on my console... could use a UI update and a better remote.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent TV.... just a bit pricey.

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Without question, Sony has set the performance and quality bar for the competition with this OLED solution. The only thing that’s up for discussion here is the value proposition (quality/performance vs. price). In my particular case, I could really appreciate the additional picture quality and leading-edge design appearance to make the additional price-tag worth it to me. However, that will, most likely, not be the case for everyone. One additional comment, the sound system that has been incorporated into the TV screen surface itself using actuators in the OLED display is certainly unique and a preview of where integrated sound technology is going. So, for that I say to Sony, “job well done”. However, for those of you who are focused on achieving the best sound end-product at the most reasonable cost, any good quality sound bar-based home theatre system you might already own or plan to purchase will handily out-perform this admittedly leading-edge in-screen sound-system design from Sony.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome picture quality, but expensive.

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The only thing about this TV that really matters to me is the picture quality, and that is simply awesome! Yes, you are paying a premium price for the Sony name but, as far as I am concerned it is worth it. The smart TV features are, however, disappointing with poorly organized menus and lack of configurability - don't expect to be able to get rid of your Roku or Apple TV. One other minor irritation, the Sony remote control is awful with very low profile keys that have very poor tactile feell and, unforgivably on a high end TV costing as much as this one does, it still uses an infra-red link and the remote has to be pointed directly at the middle of the bottom edge of the screen for it to work. You will want to replace it with something better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love my Sony TV

    Posted
    Derekd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    this tv is an upgrade from my plasma TV. Very glad that I did this. My viewing experience at home is now phenomenal and through the roof. i've just begun the journey into 4K video and I really REALLY like it!!! my biggest complaint for the TV is the speaker wattage. When I watch Game of Thrones, I can't understand what they say in the whisper moments unless I put the TV volume to 45 (out of 100). I need to supplement this with a sound bar. I would still buy the TV even though I know about the weak sound. Sony put all the eggs in the video basket instead of the sound basket with this TV. i'm getting used to android TV. I've never had to navigate using apps before. More to come on that later.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It is Sony

    Posted
    CrocuS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My wife and I spent literaly 2 hours to chose Sony OLED or LG OLED (G7). I felt like we were a ping pong ball; and we ended up buying Sony. It is a awsome OLED TV as described - picture quality is superb, especially 4K upscaling because of its processors. I kind of did not like two things and I strongly suggest Sony to work on it for next versions: 1. TV leans back like a picture frame. 2. Surface speakers, and back faced subwoofer. It is not a big deal but Sony should work on smart TV part as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice TV but think my 4 year old Samsung is better.

    Posted
    Workhog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Sony caught my eye due to the sleek look and great picture in the store. I was also impressed with the sound coming through the screen (pixels). Here at home it does not look as good nor sound as good as it did in the store. I feel I overpaid for this 65" tv. It does not look as good as my 55" Samsung. Not as sharp and not as bright. Sound is superior but not enough to warrant a $1500 premium. I also do not like the angled back connections. Very tough to add a HDMI or Fire Stick once in place.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great high end tv

    Posted
    llerbmag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Tv has a great picture/color, and the speakers are built in the actual display and sound great. but we were looking for a 75 inch display and the Sony's 77 inch was way too expensive. Wish they would come down in price. We ended up exchanging this tv for a 75 inch Samsung Qled and thought we would regret the switch but the Samsung was just as awesome with a larger screen and to us... my wife and I, brighter colors. The so called blacks were pretty much just as black in our opinion.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great tv picture ok sound

    Posted
    Mikael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The picture on the A1e is absolutely astonishing. Reviews can’t do it justice. The biggest gripe I have about it would be the sound quality. I figured with the acoustic screen it would resonate forward a little bit more but it doesn’t. I have it mounted and it seems to come from the back of the tv. Which makes it seem loud in other parts of the house just not in front of the tv. Ended up having to get a sound bar to help with that issue.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing OLED tv . Grade A

    Posted
    Robsreview5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I’ve owned LG OLEDs and now the Sony A1E . The lg’ s are very nice but the Processing in the Sony A1E is the best . The extra money you spend on the Sony is for its 4K upscaling much less of a chance of image retention then the lg counter parts . Great tv , and I recomend you get amazing HDMI cables for it to complete the package . Amazing picture quality with a clear picture that other TVs come close to but can’t match

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like the price, the style, the color

    Posted
    donna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So far, i’m Happy with my purchase of this uhd tv, great value, good picture, everything, movies, shows, cable tv, looks much better. I think it’s better value compared to the oled Xbr a1e. The stand is so stable, it actually survived the 4.5 earthquake that happened near Berkeley on 1/4/18. The drawer that the TV was standing on top was shaking, but the tv was not, i’m So glad nothing happened to my brand new tv.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not great

    Posted
    BJB11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I feel like I'm the only person that doesn't care for OLED. When I say don't care, I mean that I feel like OLED picture has an almost cartoonish and unnatural look to it. I'm not talking about refresh rate or soap opera effect. I talking about how the colors and the way the picture looks is almost cartoonish. To each their own though.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    it's very good OLED tv from Sony

    Posted
    Newman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    At the beginning I had an issue with this TV auto turn on by itself during the night, or while we were away. After the fix in the setting this issue has gone away. Thanks to the Sony representative in Lynnwood Best Buy. This OLED Sony V is an upgrade to our approximately 10 year old Sony TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The TV looks great!

    Posted
    Manuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This tv is top on the line quality. It’s best for watching nature documentaries and movies. I just feel that the price was very high in comparison to the competitor and as a regular tv watcher, I would have bought the cheaper Samsung.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Sony - 65" Class - OLED - A1E Series - 4K

    Posted
    LacrosseD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We are enjoying this TV. The color is great, the color black is indeed deep and dark. When the screen goes black there is no light coming from it. I can't give it 5 stars because it's over priced. I think this is a 1999.99 TV not a $2499 TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best picture ever! Easy set up! Sony rocks!

    Posted
    Stephensafetyharbor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The picture quality is the very best ever! It was easy to understand and set up. Well worth the investment. Sound quality lacks depth. We hoped to eliminate the Polk Sound bar and sun woofer but ultimately needed it to complete the super high quality experience. Would do it again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great tv,minor issues

    Posted
    Ironman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Ive owned LG oled and now the Sony A1E. The processor in the Sony A1E is far superior. The picture is great on the tv. The smart tv features are meh could be better for a tv of this caliber. The remote is too basic for this very expensive tv. Another bonus is the upconversion and 4K.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sony XBR A1E 65inch

    Posted
    Sebastian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Returned a Samsung MU6300 75 inch 4k for poor performance, and now very happy with the Sony and performance. TV is so real and scope of adjustments is endless- so everyone can find the best setting. Best Buy was exceptional in helping to resolve (upgrade) the TVs - thank you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far it seems to be a great TV

    Posted
    Champ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The problem is your picture can be only as good as your delivery system. Cable is good but limited. Would love to see 4K! Probably would get five stars then. Remote is non lighted and is marginal for such an expensive TV

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Champ, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rating: 4 out of 5 stars

    TV is so cool, calibration unimpressed with

    Posted
    Cardinal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    TV is so cool, calibration unimpressed with. TV actually looked worse after calibration. I had to tweak it. Once I tweak, amazing. OLED is total way to go. Remote is gltichy w/the tv. Tv always doesn't turn on when using universal remote.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Cardinal, We sincerely apologize for the inconvenience that this may have caused. Your feedback will be pass to the right department prior investigation so we can make necessary action and improvements. Thank you for your time sharing this feedback. Regards,-Jay sony_US

  • Rating: 4 out of 5 stars

    Great TV - OLED picture is Awesome

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Picture quality is Awesome - processing power to sound bar is a little slow. TV seamlessly picked up plugins and was very easy to set up. The only negative is that I was unaware it is Android based software. I'm an IOS fan and it does conflict w/ apps.

    I would recommend this to a friend