Customer Ratings & Reviews
- Model:
- KD65X750H
- SKU:
- 6401053
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 65" Class X750H Series LED 4K UHD Smart Android TV's picture quality, price, color, gaming experience, and sound. However, some customers have concerns about its durability, remote control, short lifespan, refresh rate, and screen issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
It's okay as a monitor ONLY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the picture is great. I HATE the android TV interface!! And the Same as release movies on HBO Max DO NOT work on this TV!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, Hi
We're glad to hear that you appreciate the picture of this TV. We regret to hear that you have an issue with the interface of this TV. This is definitely not the experience we wanted you to have on our products. Was the software or firmware updated(v60214)? Firmware update version v60214 is now available to improve the performance and stability of the overall UI (user interface) operation. Please make sure your TV is connected to the internet and the Automatic Software Update setting is set to ON to keep the software updated to the most current version.
The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great pic - slow display
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the display on the TV is awesome... I feel it is slow to respond sometimes. Also, we get better speed using a Roku player on an older TV than this one. Size is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KristinaM28,
We're glad to hear that you appreciate the picture display and size of this X750H LED 4K Ultra HD TV. To improve the performance of this TV, we recommend that you always update the TV to the latest software version. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony 65” TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure about this model yet. I have a replacement TV, HDMI cord and extension coming out tomorrow. I hope to eliminate my problem with TV flickering on and off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kaygee662,
We regret to hear about what happened to the TV. This is definitely not the experience we wanted you to have on our products.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good picture and right size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stands are not stable and make the TV wobble. Had reported and chatted with someone from the Tech section who promised to get it fixed but i have not heard from there since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Francis,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're sorry to hear about this issue. You can directly report this issue to the retail store. The brand new TV has a one year limited manufacturer's warranty. In any case that you need our assistance, please follow the instruction below.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Remote control
Sony worst tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not good. Tv remote stop working .you have unplug the to get it turn on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cann526,
We're sorry to hear that this TV failed to meet your expectations and we apologize for any inconvenience that you experienced. You can isolate the remote-control issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00006827
Also, to improve the performance of this TV, we recommend that you always update the TV to the latest software version:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Refresh rate
I used to be a Sony fan. Not anymore.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound, terrible refresh rate, tech support almost non-existent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobcat,
We regret to hear about the issue with the TV. We're sorry to hear about the inconvenience. The motion enhancer of this TV is Motionflow™ XR 240 (Native 60 Hz). Also, you can configure various settings related to the quality of the picture and sound of the TV. Press the HOME button, then select [Settings] — [BRAVIA Settings] — [Picture adjustments/Sound adjustments] — the desired option. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Loses connection to wifi every few hours.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst tv I've EVER bought. I have to reset it once every three days because it gets super slow and it stops connecting to my wifi. You're watching streaming tv and all of a sudden it loses connection, even though the internet connection is up. You turn it on and it doesn't connect. You have to select the "Try again" to connect option 10 to 20 times until it does. I'm extremely disappointed given I'm still paying for it. The more expensive the tv, the more it is subject to problems. I bought a 50' 4k Hisense tv on Amazon for my room at the same time and it has never given me any problems. Not recommend Sony Bravia ever. Way to expensive for the nuisance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi manualva,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about this issue. Was the software or firmware updated? To improve the performance of this TV, we recommend that you always update the TV to the latest software version. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017012
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Wish I hadn't gotten it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking at a 65" Samsung and let the sales guy talk me into this instead because the colors and blacks were supposed to be much better. I've had it a month and hate it. Setup was excruciatingly difficult and the colors are no better than my 55" Samsung. The blacks are actually a little worse. At least it was on sale.
No, I would not recommend this to a friendToo many bugs w/o fixes...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 years ago, wished i hadn't. Bugs with it losing channels for Ota broadcasts. Restarting on its own, forever web menu load times and difficult to find menu items the list goes on. I may try a sony again, but not an entry or mid level tv. These problems existed since out of the box but no help from sony. May have to LG it C2?
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Inadequate sound, cumbersome set up and app usage.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but cumbersome set up and app set up and use. Poor sound.
No, I would not recommend this to a friend I rader have a samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I`m having problems with the channels. for example channel 10 dissapears every few days. Also I having problems watching movies. not happy with my tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yoli,
We are sorry to hear what happen on your TV. Do you have a cable box or antenna? Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information or the digital cable channel may be hidden under [Shown channels] under [Channel setup].
If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Regards,
David
curbside complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy I was waiting in parking lot for curbside pickup for like 10 minutes and then went into store and waited another 15 minutes
I would recommend this to a friendGood. But not even close to the 900 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. But if you have one of the higher end TVs like the 900 or higher. You many not like it. I returned it I got a 900 series
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcleansville1,
We're sorry to hear that you returned this TV for 900 series. We always appreciate customers who take the time to give us their feedback.
In any case that you need our assistance, please follow the instructions below.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Performance
2 years to the date
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv lasted 2 years. now it doesnt turn on. apparently this is a sony problem their firmware updates burn out the processors. before this tv I had an off brand that i still use its been over 8 years sad a name like sony has poor quality
No, I would not recommend this to a friend TV died after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t expect a TV would only last for two and half months, the TV is completely dead , no support from Best Buy since we didn’t purchase their geek’s warranty , The return period is only 2 weeks so here you go . Costco is ! I was surprised NO support from Sony either , if you planing to buy a Sony TV , I suggested to go to their website to locate a good working phone number , chat option or even email Is out as well . Very disappointed!!! We now have a TV sitting in the family room and calling Sony every morning hoping they will be back in business one day .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DailyShopper,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. The brand-new TV comes with a one-year manufacturer's limited warranty.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Dissatisfied
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture unfortunately broke after 10 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marlow33, We regret to hear about what happened to the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting step from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00200862.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Thanks! Jay
So so Sony picture quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is only an average Sony quality TV. Spend a bit more and get the next Sony model up for much better picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PSchweitzer,
We are so sorry to hear you're not satisfied with the picture quality of our X750H. This is definitely not the viewing we'd like you to have. Picture quality depends on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. Please go to Settings - Display & Sound - Picture. You can also change the picture advanced settings of this TV for a better viewing experience.
We will have your feedback noted as we always strive to make this a better experience.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We appreciate you and thanks again for shopping Sony!
Sincerely,
Romeo
- Cons mentioned:Bluetooth
Not The quality it used to be.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Withing the first year I was having some problems with HDMI and that should have been the red flag. Now i have no sound coming from any HDMI input. Sony quality? do not think so. Used to be solid but not anymore. not gonna purchase another Sony product at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hakan,
We're sorry to hear that you're having issue with the TV. This is definitely not the experience we wanted you to have on our products.We apologize for the inconvenience. Please restart the TV to isolate this issue. Restart the TV with the supplied remote control. Press and hold the POWER button until Power off appears on the screen. Press and hold the POWER button until a menu appears → select Restart.
Follow the steps below if the HDMI® connection between your TV and other device is not working.
1. Make sure both the TV and other device are turned on.
2. While turned on, unplug the power cords for the TV and device from the electrical outlet.
3. Disconnect the HDMI cables from the TV and other product.
4. Wait 60 seconds.
5. While the HDMI cables are disconnected, plug the power cords back into the electrical outlet.
6. Turn on the TV.
7. Re-connect the HDMI cables.
8. Turn on the HDMI-connected product.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing really negative to say. As always Sony comes thru with a great product that last. So far it’s been exceptional
I would recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not impressed with this TV. The processor on it is very slow. The Android software is out of date. Barely handles 4K YouTube videos. Looking into returning ours. Don’t make the same mistake that we did. Pay a few hundred dollars more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KennyVert,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that you are having very slow TV. We regret to hear that this TV failed to meet your expectations. In this case, we recommend that you always update the TV to the latest software version. Please check the link below for your guidelines on updating the software of your TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay