Customer Ratings & Reviews
- Model:
- KD65X750H
- SKU:
- 6401053
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 65" Class X750H Series LED 4K UHD Smart Android TV's picture quality, price, color, gaming experience, and sound. However, some customers have concerns about its durability, remote control, short lifespan, refresh rate, and screen issues.
This summary was generated by AI based on customer reviews.
Too expensive for the quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more expensive than the Samsung. For the price, I thought this tv would have more crisp pictures.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ktran,
We regret to hear that you are not having the best experience with the picture quality of the TV. Make sure to install the latest software version for optimum performance. You can also adjust the picture settings of the TV to tailor-fit the picture quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02-01.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD65X750H.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Ok for the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good at first but display issues later on. Bright streaks, dark spots.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Picture quality is whacked for the price and hype of Sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Boomz,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about what happened. It is unfortunate that you returned the TV. Sony TVs can adjust the picture settings to improve the viewing experience. The brand new product comes with a one-year limited manufacturer's warranty.
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
My Sony Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed video quality through WiFi. The internet is subpar. Other than that tv is pretty good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ldennis75, thanks for commenting. While we are glad you like the overall performance of our X750H, we are sorry you are encountering a playback issue when using the built-in WiFi. The problem you are having can be fixed by following the steps provided on the links below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00013427?model=KD-65X750H&category=televisions-projectors-lcd-tvs-android-
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00133631
To get the most out of your X900H, we recommend updating its firmware to the latest version (v60214). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads.
If you are unable to resolve your concern please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Worst TV ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid any Sony Bravia Smart TV like the plague. It has been a nightmare since I bought it. Everyday, multiple times a day it doesn't work. The picture freezes, it is constantly buffering, disconnecting from the internet and half the time the apps don't work either. It tells you you're not connected to the internet when clearly you are. You are constantly having to reboot the TV, your modem and your router. It is a short lived fix because you will have to do it again the next day, and the day after that. It cannot not be fixed nor will Best Buy take it back because it's your WIFI's fault not the TV. A simple Google Search will tell you all you need to know about what a bad TV this is. I regret that I didn't look on the internet about known issues with the TV because if I had I would have never bought it. I will never buy another Sony TV, nor will I ever buy a TV from Best Buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sour,
We regret to hear that you're having an issue with the TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. Video streaming performance is often related to your internet speed and network connection. Check the troubleshooting steps from the link below to resolve the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00013427
Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. Also, you can check the Troubleshooting for network issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00151038
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Performance
Possibly the worst TV made.. Atrocious!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever. Don’t buy this if you can help it. It keeps locking up and then shutting down. I have to unplug it for 60 seconds just for it to reset so it’ll work. Now I have to get a new tv and this is only 2 years old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IboughtacrapTV,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00202018?cpint=spt-tv_triage_00200862_restart.
Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Performance
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of junk tv I have ever owned!! Hasn’t worked since taking it out of the box!! Freezes all the time, randomly looses internet connection, slower then two old people screwing. Sony customer service is worthless. I will never buy another Sony product!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Firefighter168,
We regret to hear that you're having issues with the TV. We apologize for the inconvenience. This is definitely not the experience we wanted you to have on our products. You can isolate and resolve this issue by following the troubleshooting steps from the link below:
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00141896
The Android TV Wi-Fi signal drops or intermittently disconnects from the internet
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00184183
Also, to improve the performance of the TV, we recommend that you always update the TV to the latest software version.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do my research and at the time of purchase the description didn’t state Sony tv was an Android tv. Android sucks. TV is slow, color is dull. Apps are limited now I need to buy an extra Apple TV, fire stick or Roku stick to get the apps I want. Boo hoo.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rn1975,
We regret to hear that you're having an issue with the performance of the TV. This TV has a huge range of apps from Google Play Store and you can enjoy pre-installed applications like YouTube, Netflix, Prime Video, Spotify, and more. In addition, you can cast your favorite apps with built-in Chromecast. Was the software updated?
In this case, please ensure that the TV has an updated software version. For your reference, please check the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a high FPS , have to exchange for one that is compatible for my next gen console
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigblrd,
We apologize for the inconvenience. You can check the X900H/X90CH and higher that have this feature.
For further assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not high quality for Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Definitely the lower end of Sony’s TVs. WiFi would turn off right before my eyes when I turned it on in the settings. Would turn off and not turn back on. One time it would not display any inputs. Be skeptical about this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer25,
We regret to hear about the issue with this TV. In this case, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00151038
Also, please ensure that your TV has the latest firmware installed.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Slow Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with Software. when switching the applications the response is slow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Karthik,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize if you are having an issue when switching the applications. Was the software or firmware updated? To improve the performance of the TV, we recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV.
https://www.sony.com/electronics/support/articles/00028577
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv but for the money it’s good. I like the cheaper TVs more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skylar,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize for any inconvenience. The X750H is a great choice for an upgrade. Your TV is powered by our 4K Processor X1 that provides rich, real-world detail in your favorite content. HD content is upscaled to near-4K resolution with 4K X-Reality PRO using a unique 4K database. And TRILUMINOS Display, powered by our X1 processor, reproduces lifelike color and detail to enjoy your favorite movies & shows like ever before!
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Boo Sony. Hurray GEEk SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This SONY is supposed to be the top of line highest rated 65” smart OLED TV, but the connection to the smart apps wouldn’t consistently work after repeated visits from the GEEK SQUAD. Finally they apparently did a software update and got to work. Boo SONY, hurray GEEk SQUAD.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thank you for choosing and purchasing our Sony X750H Ultra HD Smart TV.
We are sorry for the inconvenience. This definitely not the buying experience we want our customers to have. We're glad that the issue has been resolved by updating the firmware of the TV. We appreciate your review of the KD65X750H TV. Sony takes into consideration all feedback to improve the performance and quality of our products and services. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
Should you need further assistance, please email us at [email protected] with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We appreciate you and thanks again for shopping Sony!
Sincerely,
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good but its thick and heavy............
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sherman, Good to know that you appreciate the quality of this TV. We value your opinion and we would like to apologize if our product did not meet your expectations. Thanks for sharing your feedback.Jay
Poor picture quality for a Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given this is a Sony I expected better picture quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're sorry to hear that this unit failed to meet your expectations. For best picture quality, do not expose the screen to direct illumination or sunlight. To help assure the highest quality for your HD experience, use Premium High Speed HDMI (High-Definition Multimedia Interface) cables.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get a clear picture. My picture switches from clear to blurry. I have followed the adjustments I found online indicating the Random noise reduction should be set on Low. No success! It’s quite disappointing to have a blurry new television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EJaye,
We regret to hear that you're having a picture issue with the TV. You can isolate and resolve this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00109671
The brand-new TV has a one-year limited manufacturer's warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:App performance
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv, get Samsung it’s better and more compatible with other devices. It turns off out of the blue and lately it has been having issues with apps
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sucks,
Thanks for sharing your feedback on your experience using the X750H. We're sorry to hear that your TV turns off by itself. We would like to know more about the situation that you faced with the TV apps issues and turn this into a better experience. Please make sure the apps are updated. If still unresolved, the app can also be removed and reinstalled as an additional step.
Please also check the steps on the Troubleshooting Guide below and observe if the issue is fixed. Because each of these steps represents a possible solution to this issue, verify that the TV is no longer shutting off automatically after completing each step.
1. Ensure that the power cord of the TV is connected directly to a wall outlet.
2. Ensure that the Sleep Timer setting that is located in the Home or Setup menu of the TV is set to Off.
3. Check the [Duration] setting of [Timer].
4. Ensure that the Idle TV Standby setting, located in the Home or Setup menu of the TV, is set to Off.
5. The screen may have been turned off due to [Screen saver] settings.
6. Check if [Auto shut-off] in [Power] is activated.
Please refer to this helpful link for further troubleshooting: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00032613
We also recommend updating the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads
If you're unable to resolve the issue, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
tv pixels are bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv periodically blurs up and the pixels are out of focus, i didnt know i was paying $700 for a tv that worked like a 1997 sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tvpixels,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about the issue with this TV. Was the software or firmware updated(v60209)? To improve the quality of this TV, we recommend that you always update the TV to the latest software version. You can follow the link below for your reference:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017012
In any case that you need our assistance, follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
2 years old and will not turn on
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Tv 10/2020. The picture "freezes" and no sound when left "on" for long periods. I had to unplug from wall to reboot. No the tv will not turn on. It has a red flashing light under the "Sony" name on the front. Tried resetting multiple times as I read online. Finally it did reset; we watched for a week and now trying to reset with no luck. The Tv is two years old and will not power on.
No, I would not recommend this to a friendDoesnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses wifi signal when no other device has this issue, other tv's included. Always is stalling due to high powered usb device it says.. that would b my roku stick and tv antenna.. have to use my roku stick to watch any smart tv, because the smart tv cant stay connected to wifi.. junk tv. Always resetting.. just bought it last month and store would not take returned anymore.. thanks best buy!! Seems every tv i have bought from you guys is junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We regret to hear that you’re having network connection issues with your KD65X750H TV. We’d like to help by isolating and troubleshooting the issue. Please follow the steps below to resolve the issue:
Make sure that the Software is updated.
Check the TV Network Status
Make sure the router is not too close and not to far from the TV.
Check other devices connected to the same Network. If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
Restart your TV and reset your router
Check if there are interference from other wireless devices.
Check the frequency band setting of your router( for dual band routers)
Please open this link, https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00184183, as reference if the TV WI-FI signal drops or intermittently disconnects from the internet.
If the issue has not been resolved after following the steps, may we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Regards,
Kris