Customer Ratings & Reviews
- Model:
- KD65X750H
- SKU:
- 6401053
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the 65" Class X750H Series LED 4K UHD Smart Android TV's picture quality, price, color, gaming experience, and sound. However, some customers have concerns about its durability, remote control, short lifespan, refresh rate, and screen issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
Lags and freezes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great the first month. After that the TV keeps lagging and freezing. Cant even turn the TV off because the TV gets frozen sometimes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lysa,
We regret to hear that you're having an issue with your TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate the issue by performing a Power Reset or Restart.
Power Reset:
Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Restart:
Select the method depending on your TV.
1. Restart the TV with the supplied remote control:
- Press and hold the POWER button until Power off appears on the screen
- Press and hold the POWER button until a menu appears → select Restart
2. Restart the using the menu. On the remote:
- Press (Quick Settings) → Settings → System → Restart → Restart
- Press HOME → Settings → About → Restart → Restart
- Press HOME → Settings → Device Preferences → About → Restart → Restart
Please take note that when restarting with the remote or menu, the TV will automatically power off and back on after a short time.
If the issue still occurs, then follow the troubleshooting steps from the link below:
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00167132
The TV freezes or displays a blank screen when streaming videos on an Android TV or Google TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00141896
Was the software updated(v60214)? If the software is not updated, please check the link below for your reference:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Piece of Crap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this piece of crap! I've had this tv for 4 months. It constantly loses your channels. Tonight is the 14th time I'm doing a channel scan. I've tried 4 times alone tonight. It's only picking up 32 digital channels. I'm supposed to have over 100. We've had to restart this tv from scratch at least 3 times. I have 3 other tv's, one of them being a Sony Smart tv and have no problems with them at all. It doesn't show the name of the program you're watching on the upper left corner. I wish I would have never bought this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UPSET,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize if you are having issues with the TV. Let's try to isolate and resolve the issue by following the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00201598?cpint=spt-tv_triage_00200862_channel
Also, we recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/downloads/00017095
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price and picture is nowhere close to what we were expecting. TV runs slow too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BadDryRottedCartridge,
We regret to hear that the unit does not meet your expectations and it runs slowly. We apologize for the inconvenience. In this case, you can adjust the picture settings such as Brightness, Color, and Hue. Refer to the help guide for your reference: https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02.html
If the unit still runs slow or freezes, please follow the troubleshooting steps from the link below:
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00141896
Also, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Do not buy this thing!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I have held back my review for almost 2 years. I would have had this tv for 2 years in October if it didn’t decide to give up 1 year and 10 months into my ownership. Save yourself and don’t buy this tv. All I have is a flashing red light from the tv and it refuses to turn on even after doing all these diagnostic steps I found on YouTube. Save yourself the hassle and steer clear of Sony tvs.
No, I would not recommend this to a friendHome ovner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a horrible experience .Very Bad customer service. I did purchase 65” Sony Tv , about two months ago. Tv didn’t work. I did call the Geek Squad team. Agent come and check the tv. Agent told me tv has a factory problem. We will replaced the tv. We will start claim proses. Nothing happened.Even I have 3 years protection problem. I still don’t have TV???. Heal squad team blame Sony. Sony team blame the Best Buy. I’m not happy all this drama. I want some Brady respond and fixed the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Murat,
We regret to hear that the TV didn't work. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience that this may have caused. We'd love to help you to diagnose and resolve this issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:App performance
Huge Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I figured Sony would have a decent quality TV but surely display. Couldn't get Wi-Fi signal and apps would crash constantly. Stay away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave85, Thank you for choosing and purchasing our Sony X750H Ultra HD Smart TV.
We apologize for any inconvenience that you experienced. This is usually not the case for our TVs nor the experience we want you to have. Please try to follow the troubleshooting steps on the link below to resolve the WiFi connectivity and app-related issue of your TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00184183
And, can you tell us which apps are constantly crashing on your TV? are you getting an error message as well?
Prior to following the steps in this solution, make sure that the latest software update has been installed.
You can use this link as a general troubleshooting step to fix the apps that close or crashes:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00130945
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Cons mentioned:Performance
TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working all of a sudden. TV when black while we were watching it.
No, I would not recommend this to a friend Pretty bad for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a sub par tv that i git talked intocbuying from sales rep, the tv had ok picture, low volume, terrible motion, connectivity issues, and games did not look up to the potential. I had the tv as my first over 55inch purchase it last 1 year and 1 month brfore it "cracked" under the screen and the picture went half out, called sony to see what can be done with no response, disappointed all around, and now looking for a new tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jaime,
We're sorry to hear about what happened to the 55 inches TV. The brand-new TV comes with a one-year manufacturer's warranty. However, physical damage does not cover by the limited warranty. We regret to hear that you're having volume, motion, connectivity, and games compatibility issue with the KD65X750H TV. We apologize for the inconvenience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Press the HOME button, then select [Settings] — [BRAVIA Settings] — [Sound adjustments] — the desired option. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. The motion enhancer of this TV is Motionflow™ XR 240 (Native 60 Hz). Discover movies and TV shows, games and much more from Google Play™. Enjoy a huge and ever-growing choice of apps on your TV in a brand-new way. You can select game mode on the picture settings. Refer to the link below for other issues.
Troubleshooting network issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00151038
BRAVIA TV Connection Guide:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00231150
BRAVIA TV troubleshooting guide:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Worst experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever delivery experience , rescheduled twice . Not even informed until i call the Helpline about the delivery status wasted time wasting for the delivery .
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two years of a part time house and if goes out. 6 months in it stopped streaming.
No, I would not recommend this to a friendNot so smart
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oof.. the TV is fine, but the smart tv it is not. If you need the smart features to work, like streaming hbo and netflix, pass on this one. It is always locking up when you go to the smart menu. It's a challenge to switch between netflix and amazon prime. It really is the worst smart tv I have ever bought. Ended up getting a Roku so I dont have to deal with the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CSlug, thank you for choosing and purchasing our 65" X750H LED4k UHD Smart Android TV. While we are glad to hear that you are happy with the overall performance of the TV, we are sorry to hear that the smart features of the TV did not meet your expectations. We'd love to troubleshoot the issue and make this a better experience for you. First, please power reset the TV.
Turn off the TV. Unplug the power cord for two minutes, and then plug it back in. Turn on the TV and verify if it resolves the issue. You may also use this link https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00114591
Please check this article to troubleshoot the issue further https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00141896
Should you need further assistance, please feel free to contact us for help.
Please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
Sincerely,
Carl
- Cons mentioned:Remote control
Sony TV 65”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was received defective, could not turn on or off the TV with the remote control. Very Disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete,
We're sorry to hear about what happened to the TV and we're sorry to hear that his TV failed to meet your expectations. In this case, please check the link below and follow the troubleshooting steps to isolate the issue on the remote control.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00006827
This TV has a one-year manufacturer's limited warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked well with sound bar purchased and tv picture is not very vibrant as expected
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ginny,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We regret to hear that this TV having an issue with the soundbar. We apologize for the inconvenience that this may have caused. What type of connection is being used between the TV and the soundbar? In this case, you can follow the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00137387
The brand-new TV comes with a one-year limited manufacturer's warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv less than two years and the backlight has already gone out.
No, I would not recommend this to a friendsound is bit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes off some time and need to restart Except this audio issue it is good
I would recommend this to a friendTv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't show no pretty picture It was a good price I don't recommend to buy the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bnicezx,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that you’re not satisfied with the picture quality this TV. You can configure various settings related to the TV display such as color, clarity, brightness, etc. to ensure you're getting the optimal picture quality according to your preference. Please refer to the link below for additional information: https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02-01.html
In any case that you need our assistance, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Weak Wifi Signal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses Wifi signal all the time! Wish i never would have not gotten it. Happens with all apps! Wifi is about 10 feet away and tends to disconnect all the time. I know its not my wifi cuz i have multiple devices connected to it and nothing else struggles. I also have an older model 55" and doesnt struggle. Its specifically this model. Dont Buy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JJ94ROCKY,
We regret to hear that you're having issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can isolate this issue by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/articles/00151038
Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x750h/software/00266765
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Don’t buy this TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned an LG and bought this TV because Sony is supposed to be the best... but it won’t stay connect to my wifi (modem is sitting on the shelf 6 inches from the TV). Sony “support” read word for word off their troubleshooting page on the website and then have up. It was laughable. This is not a smart TV. Third time is a charm I guess.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael94,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We’re sorry to hear you did not have a great experience with this TV. Are there other devices connected to the same network? Are you experiencing the same issue with those devices? Do you get any error message? If your TV cannot connect to the Internet/Network, refer to the link below to isolate this issue.
https://helpguide.sony.net/tv/gusltnr1/v1/en-us/08-06_15.html
Also, we recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV article. https://www.sony.com/electronics/support/articles/00028577
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the extra money on a better tv. It's a hunk of junk. Never getting this brand again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waste,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations. We'd love to help you regarding the issue of your TV. The brand-new TV has a one-year limited manufacturer's warranty. Please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony 65” TV a piece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the worst thing I have ever purchased. It does not turn on or it only has sound. Sony replaced several boards and it did it fix the problem. Now they giving a hard time on the warranty, I alway thought Sony was a good company, not anymore!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hmhjr, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the TV not turning on. We would like check your file to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl