Customer Ratings & Reviews

Hi xbr48a9s, We're very happy to hear this feedback! With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you so much for choosing Sony! -Sam

Hi Sonytv, Thanks for sharing your wonderful experience with your 65 inch X75K Series 4K TV. We're glad that you are enjoying your games with it. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like colour and contrast. Thank you for choosing Sony! -Craig

Hi GregoryH, Thanks for the 5-Star rating! We're glad you love your new TV. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony! -Craig

Hi Dragon, Thanks for the 5-Star review. We're glad that you we're attended professionally. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like colour and contrast. Thank you for choosing Sony! -Craig

Hi Greattechs,

Very nice! We're glad you had a great experience with our customer service representative. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like colour and contrast. Thank you for choosing Sony!

Regards,
David

That's awesome Keonna. We're glad that you are satisfied with the quality of the TV and with the service you received. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you so much for the perfect star review and for choosing Sony! -Craig

Hi Kyle, Thanks for the sharing your experience with the 65 inch X75K 4K TV. While we're glad that you loved the picture, we are sad that it had to be returned due to limited availability of apps. As it turns out, you can only download and install apps that compatible with your TV, and they may differ from apps for mobile devices and other platforms. You may check this link with information and list of latest apps that are available for Android TV devices: https://www.sony.com/electronics/support/televisions-projectors/articles/00147386. We recommend setting up the TV with your Google account so that you get the biggest library of apps that Google TV will provide which will be over 7,000 apps.

We apologize if the operating system isn't up to your liking. We appreciate your feedback about this matter as it can help us improve our product in the future.

Hopefully you'll still be considering Sony in your future purchases.

Sincerely,
-Craig

Hi Fran,

Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

If your DVR is using HDMI, we recommend using a different HDMI cable to isolate the issue. Also, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/lcd-tvs-android-x74k_x75k-series/kd-65x75k/software/00276819

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Murali, Thanks for sharing your experience with the 65 inch X75K Series 4K LED TV. We're glad that you are happy with the screen and resolution. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. We also appreciate the feedback on the operating system and yes, we recommend checking out for software updates as they include key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/software/00276819

Thank you so much for choosing Sony! -Craig

Hi Evey0c,

Thank you for the feedback on your experience with your KD65X75K LED 4K TV. It's unfortunate that you're not having the best experience with the TV. Allow us to help you resolve this problems.

Make sure that the Power Saving and Auto Shut off are both OFF and make sure that the power cable is plugged directly to a wall outlet. If that issue still persist, we recommend forcing a factory reset on the TV.

1) Turn the TV off
2) Unplug TV to power.
3) Press and Hold the Power and Volume Minus(-) button simultaneously while plugging the TV back to Power.
4)Release the button until the green light appears on the TV.

As a general recommendation and to get the most out of your KD65X75K, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues that you are encountering. For more details, please visit the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-x74k_x75k-series/kd-65x75k/software/00276819

If the issue persists or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Hope this helps you, and thank you so much for choosing Sony!

Best regards,

Craig

Hi there, Thank you for sharing your experience with the Sony 65 inch X75K 4K LED TV. We're sorry to hear that you were not pleased with the product. We'd like to know more so we can help you fix any issue with the TV. Is it not turning on? Is the TV not connecting to Wi-Fi? In the mean time, kindly check the link below. It contains steps and procedures to resolve basic problems you have with your TV. https://www.sony.com/electronics/support/articles/00200862. Should you need further assistance, reach us at socialsupport@am.sony.com with the following details :

Case Number(if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Chino1112, Thanks for the feedback. We're sorry if the TV is not up to par from your expectations. The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also enjoy smooth and sharp details even in fast-moving sequences with Motionflow XR. We'd like to know if you're encountering such issues with your TV so we can assist. You may visit https://www.sony.com/electronics/support or reach out to our customer hotline should you need assistance. Regards, -Craig

Thanks for the feedback, Victorious! The BRAVIA X75K has the 4K Processor X1, a powerful processor uses advanced algorithms to cut noise and boost detail. You will also see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1. You can also njoy smooth and sharp details even in fast-moving sequences with Motionflow XR. Thank you for your purchase. Enjoy! -Craig

Hi lg1939, We are sorry to hear about the lines that appear on your TV screen. This is usually not the case for our TVs nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link:

https://www.sony.com/electronics/support/articles/00032635

If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X75K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Jozers, We're sorry to hear about the no power issue and it had to be returned. This is usually not the case for our TVs nor the experience we want you to have. Performing the troubleshooting steps on the link below should resolve the no power issue of this TV.

https://www.sony.com/electronics/support/articles/00153674

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi Erika, Thanks for the feedback. We're sorry that you are experiencing performance issues with your TV. This is not the experience we've wanted you to have.

Try to power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If the performance is still slow, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00028577

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the KD55X75K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
-Craig

Hi Jojo, We're sorry to hear about your TV. This is not the experience we've wanted you to have. Allow us to help you in this matter. When you plug your TV, is the power indicator light up? Have you tried plugging the TV to other outlets? Kindly check the link below. There are a few steps that can help fix the issue : https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00153674

If you need assistance with your TV, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Wrainey,

We regret to hear that the TV is not turning on. This isn't normally the case with the X75K. Make sure that the TV is connected to a working power outlet and check that the connection is secured. You may also refer to the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x75k/articles/00153674

The TV comes with a 1-year manufacturer's warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi BrandelA, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. We would like to know more information about the issue on your TV. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
~Earl