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Customer reviews

Rating 4.7 out of 5 stars with 1396 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,396 reviews
  • Rated 5 out of 5 stars

    Great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase. I would absolutely recommend Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorChavez, We're so delighted to hear that you are very satisfied with your purchase and you are having an enjoyable watching experience with your Sony X80K 4K HDR TV. We appreciate the recommendation. Thank you for sharing your awesome review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Only Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow so glad i bought this over the 70 inch Samsung. Sony is absolutely the way to go. Glad it was on sale a the salesperson talked me into it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimB,

      You made the right choice! Thank you for the 5-star rating and we're glad to hear that you like your new Sony television. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 3 out of 5 stars

    Sony 65 inch X80K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a small 32 inch Sony for well over 13 years. It has a beautiful picture. Thought probably the same with the SonyX80K. Not altogether happy with the Sony X80K series. Picture is ok….nothing exceptional. I had issues while watching sports. The audio plays English and Spanish at the same time. Did everything I thought to in settings to eliminate the problem..to no avail. I guess I have to call Sony technicians for help. Would probably send TV back if I still had the box. Not altogether happy and satisfied, but I guess I’ll live with it…. Ugh… :-(

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElliotB,

      We're sorry you've been running into difficulty with the audio while watching sports. This issue might be caused by a setting on the TV or connected device. Verify if the issue occurs on other channels and other video sources (e.g., Cable box, Signal Channels, Blu-ray Player, or any other external input).

      To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

      Should you need further assistance with your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X80K.

      Despite your concerns, we're truly glad that you appreciate the overall performance of this TV. Thanks for sharing your feedback and for choosing Sony! Sony's commitment to customer satisfaction is our top priority. -Jess Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony 65" review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have owned sony televisions and other products for decades. i am very happy with the product quality put out. i would recommend sony to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JStewartB,
      Thank you for appreciating and supporting all the work that goes into our product! We're really glad you like your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for your recommendation and for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    excellent watching experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our living room! Love watching korean dramas because of its high definition screen!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goodbuy, Thanks for the positive feedback! We are happy to hear your purchase went well and it fits perfectly in your living room. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    screen resolution is better than samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we always use Samsung TV, it is our first Sony Tv, not useful like Samsung but screen resolution is better than Samsung QLED

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vepagram, we're glad you like our product! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 2 out of 5 stars

    Buy the nicer one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is ok. Picture is ok. The white at the edges on the black screen are distracting. Color isn’t that vibrant. The sound even seems a little off. Like I can’t hear it clearly over the fan unless I turn it up. It lags a lot. Turns off on it’s own while on. When I turn it off it lags so I have to turn it off again. I wouldn’t buy this TV again. I don’t recommend it. I should have listened to the sales guy, he tried. If you’re particular you won’t like it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My New Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has exceptional Customer service. I just wish I could enjoy the antenna TV quality better. They want you to get Cable which I refuse to do by buy cable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chicago,
      Thank you for your sharing your great shopping experience! While we are glad you like your new X80K TV, we're sorry to hear the issue that you are encountering with the picture quality when watching from an antenna. The actual display may vary on the video source and content you are watching. However, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. For picture adjustments, please check this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

      To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. Check this link about poor quality picture conditions such as viewing over-the-air broadcast for additional information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00026355

      If you require additional support, feel free to contact us by sending an email to socialsupport@am.sony.com with the following details:
      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased this brand for 25 years. Sony is an excellent and so far keeps on delivering on it's products through the years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanetR, We are glad that you like the quality of Sony products. You chose the best brand. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony 65

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Television great in size and quality. Very easy to program

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonCo,
      It is our pleasure to hear your valuable feedback! We truly appreciate your satisfaction with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good TV for PS5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display and great for my PS5. The only issue is that sometimes it takes an extra minute or two to boot up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frokken, we're glad you are enjoying the picture quality of our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    No issues, it's perfect.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this TV for 2 years. No issues, it's perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClydeM, Thank you for the 5-star rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We are delighted to hear that we've matched your expectations with your Sony X80K so far. At Sony we strive to put forward the best possible products for our customers. Thanks for leaving us such a fantastic review! Our team will definitely be happy to read what you wrote. We hoe you continue to enjoy the TV! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely this product. The gaming features a perfect and the lighting is smooth for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, ShatonG!

      You've made a great choice! We are very happy to know that you love your KD65X80K. With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony 65 inch TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have good experience at Best Buy, happy with selection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tolvmc4, We're glad you like your new TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Mr. willie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to thank best buy and all of their associates for there help in my purchases of three Sony tv’s, and to the geek squad for their assistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oldman23,
      Awesome! We're glad to hear your great shopping experience and well you were assist by the installers. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing SONY and enjoy watching your new 3 TVs! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with my purchase. It's a very nice TV with a wonderful resolution.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, FarzanehG! We're thrilled to hear you are overall pleased with the performance of your Sony X80K. Good to know your investment is worth it. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a few months after superbowl and got a great deal, bought a second TV de to the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grapejuice, We are glad to hear that. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Your continued support means so much to us. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my tv in perfect condition, also got same day installation. I also love the tv, it got great resolution.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArthurS,
      Awesome! We're really glad you love your new TV. We always strive to deliver the best quality with our products. With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Terrific Smart TV for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and quality TV/love the smart functions. We have owned Sony tvs for decades and have never been disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abee, Great! Thank you for the awesome feedback! We really love to hear you are enjoying the smart Google TV features and excellent picture quality of your new X80K LED 4K Ultra HD Google TV. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We really appreciate you being a loyal customer and helping to share the word about us. We're looking forward to your next purchase. Thank you so much for the 5-stars review and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. They also went over things I didn’t understand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnW, That's nice! We're really glad you're happy and satisfied with the great customer service, and exceptional picture quality of your new X80K LED 4K Ultra HD Smart Google TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing the 65" X80K and for choosing Sony! -Jess Sony_US