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Customer reviews

Rating 4.7 out of 5 stars with 1396 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,396 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality nice picture all kinds of extras love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grumpy,
      Wow! We're pleased to hear you love the quality and everything about your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    I just had too have a new TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just outstanding I love my new Sony TV , the picture is great !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charisse,
      Awesome! We're glad you love your new X80K TV especially for its outstanding picture quality. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Tv review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome great picture and sound ! Very pleased!! Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abaker,
      Perfect! We're happy to hear you love the amazing picture and sound quality with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sarasota, Fl. Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased with our purchase of the 65” Soni Smart TV - purchased one day in January and had it installed the next day. An outstanding contracted service installed - such excellent customer service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaYohoCondo, We are thrilled to hear that you are so pleased with your new Sony BRAVIA 4K smart Google TV. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    SOny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far..Love sony. Hope it last longer..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoanamarieS, Thanks for your feedback. We are glad to hear that you love your Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its is exceptionally a great t.v. Best but has all the great deals,customer service,etc.i get all my stuff from there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManwellH, That's great! We're really glad you're happy and satisfied with the great customer service, and exceptional picture quality of your new X80K LED 4K Ultra HD Smart Google TV. It sounds like we hit the mark with the X80K. You chose the best TV brand! Thank you for sharing this fantastic feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Google TV 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy & Satisfied Watching my Favorite Show. Sony Tv very reliable, Good color resolution & Borderless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroP,

      That's great! We're glad to hear that you're happy with your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Awesome pictures and easy to navigate. Sound is good. Setup was a breeze. You will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryMane,
      Awesome! We really appreciate how much you love the exceptional picture, sound, easy navigation and setup with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV goes above my expectation and better than Mini LED, QLED. The most satisfying is Its Motion Rate.. its double.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maung,
      Perfect! We're glad to hear we've exceeded you expectations with your new X80K TV. Your satisfaction with our product is greatly appreciated. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great TV! Definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup, the quality is very nice. Looks great in our living room . My family loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AfsheenAli,
      Thank you for such a great review and recommendation! We're really glad the whole family loves your new TV. Your satisfaction means a lot to us. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was too good and best buy given me best deal on my purchase tv I’m happy to be best buy customer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SureshK, That's great! We're really delighted you're happy and satisfied with the great customer service, and exceptional picture quality of your X80K LED 4K Ultra HD Smart Google TV. Glad to know your investment is worth it. Thank you for your purchase and for offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    New Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second TV purchased from Best Buy and Geek Squad. Returning customer because always have excellent customer service and prices!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarynellR, We are glad to hear that. We hope that you also like your new Sony BRAVIA. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pleasant service and great product recommendation when my tcl started flickering and nothing would fix the issue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaM, awesome! We're glad you like your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not very convinced to buy it but my husband was delighted the best thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartalorenaS, It's good to hear that your husband was delighted with your new Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for our apartment, it’s loud without a surround sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabbs2411, We're pleased to hear that you are happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Very Happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Somy! Great customer service along with this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jill, We are glad that you are very happy with your Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It best decision I made for my family n myself

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarinaP, Thanks for sharing your feedback. We are glad that you and your family are happy with your Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best purchase this year!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display! With great features definitely consider for movie watching

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ObitoUchiha,
      Thank you for an amazing review! We're thrilled to hear you are enjoying the incredible picture quality and features with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv too bad it took Xfinity 2 weeks to get cable to me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoanieG,
      Thank you for the 5-star rating! We're glad you like your new X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    Spend the extra money for New vs Used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My recent purchase with this particular model happened to be a returned item from someone who allegedly wanted something bigger so it was marked down. Every so often the sound goes out if left on or when the tv powers on on initial start up. Not sure yet whether there’s an actual issue with the tv itself or what however powering down the unit itself and waiting 10-15 seconds usually resolves the issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DreDay,

      We're sorry to hear about what happened to this TV. We apologize for the inconvenience. The issue might diagnose the issue by following the troubleshooting steps from this link. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00200862.

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X80K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

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