Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 12294763
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Apple TV and pandora
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling to get Apple TV to work, and Pandora works intermittently
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanR,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the Apple TV and Pandora app. Allow us to help troubleshoot the problem.
To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA TV Privacy Policy. If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow these steps to resolve the issue:
Restart your Apple device.
Enable the Sony Smart TV services via the Privacy Policy screen.
On the supplied TV remote, press the HELP button.
Go to Status & Diagnostics, and then select Privacy settings.
On the Privacy Policy screen, read the privacy policy; if you agree, scroll down to the very bottom of the policy, and then agree, at least concerning Sony Smart TV services, or select the Agree to all option if you desire.
On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu.
For more troubleshooting steps, please check this article links below:
Troubleshoot Apple TV access issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00260396
How to use Pandora app or fix errors that appear when using the app:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153439
Sony 65 Class X80K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Reception Easy Installation Timely Delivery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trstrick,
Awesome! We're glad to hear your great delivery experience and how much you like your new X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
Good TV buying experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was very knowledgeable. The installers were on time and very good. We are happy with the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaB,
Awesome! We're glad to hear your enjoyable shopping experience and great service from your TV installers. Nice to know you are happy with your newly purchased TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to figure it out, when I turn it on it always goes to the google page not to the channels page
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sierra,
Thank you for reaching out to us. We're sorry to hear some issues that you are having with your TV. Allow us to help you. If the Home screen always displayed when you turn on the TV, this is because the Power on behavior settings is set to Home screen. You can change the TV startup behavior to Last input if you prefer your TV to power on with the last watched TV channel or external input instead. For more information, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00257833
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We are sorry for the inconvenience and thanks again for purchasing Sony! - Kris
Beet choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv feels so much different. It feels like the real deal and makes my old tv (sorry, my old friend), appear way older than her age. The picture quality is the best I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HalfmanHalfAmazing,
Wow! This is definitely a great choice for a TV upgrade. Nice to know how much you are enjoying the amazing picture quality of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
What you see is what you get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did all we were promised it will do. And that is fair enough to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GennC, We appreciate your feedback. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent
Get the Warranty!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good tv when it worked. Unfortunately the tv stopped working less then a month of having it. Thank God we had a warranty and it was within 30days because we have been out a couple hundred of dollars. The Geek Squad came with our replacement and it's been going good so far.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wills,
Thank you for your time writing this review. We're sorry to hear what happened on the original TV. This does not happen often and definitely not the buying experience we want our customer to have with us. We're glad it was replaced immediately by the store and has been going good so far.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.
We do apologize for the inconvenience and thanks again for purchasing Sony! - Kris
Good one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy that I purchased this TV, very clear and volume is good, picture clarity is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreamer,
Amazing! We are very glad you are enjoying the clear picture and great sound of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris
No Apple TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this TV except that it needs a firestick to get Apple TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grandmaof7,
Thank you for your time writing this review. We're glad to hear you like your new TV. The KD65X80K supports the Apple TV app and Apple TV+ app. For more information on how to use these features, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00226446
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! - Kris
Sony Fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and easy to install. We had this big tv delivered. Thank you to the tech at the store that made this recommendation. Only thing that could be improved is the sound must be turned up to clearly hear the voice. Voice should be clear at all sound levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyJJ,
Thanks for sharing your review and experience with the X80K. We're glad that you like the picture quality of the TV. It's also great that you were assisted professionally. We also appreciate your feedback about the TV's sound quality. You do have the option to adjust the sound settings of the TV to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_04.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Great price bad quality picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking watch hdr movies and game this tv might not be for you. On the other hand it is great for tv shows and regular watching. It is a well known tv brand and its nice that sony gives its customers an affordable tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Schmidty, we're sorry to hear that you have an issue with the picture quality of our product. If you want to enjoy X80K's 4K HDR, please follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
It’s a TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tv. It works. The sound quality isn’t great.
I would recommend this to a friendNice TV at a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks and works great and at a very good price for what you get. That said, because it is direct lit (I think), in a dark room, you can see where the LEDs are located at the bottom of the screen. That the main reason for 4*s instead of 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eCoog, We're truly happy to hear you are enjoying the smart Google TV features and overall performance of the TV. We also appreciate your feedback regarding the TV lighting of this X80K. With Direct Lit LED TVs like our X80K, LEDs are positioned behind the entire panel and the entire screen is dimmed at once, however, the good news is that it has more LEDs than Edge Lit and it delivers better brightness and uniformity. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your feedback and for choosing Sony! -Jess
bad purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television because of the quality of the Sony brand throughout the years, the television worked well for the first few months after this, the television deactivates and activates the WiFi only creating disenchantment and discomfort when one is watching a sports program or something else It is a shame that this is the case. I have already spoken to customer service and nothing remains the same. I do not recommend this brand. It has been the worst thing I have ever had on television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosArias,
Thanks for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00133631
Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but not as good as one I bought 7 years ago which surprised me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Date,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your full expectations with the picture quality of your new TV. Allow us to help make this a better experience. The actual display may vary depending on your source, device and the content you are watching. However, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please refer to this link to adjust the picture settings and how you can enhance your viewing experience.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for purchasing Sony! - Kris
Should’ve stuck with my gut
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came in wanting to buy a roku tv but the saleswoman on the floor convinced me to buy this one instead claiming that it had better quality. The quality is not noticeably different from my roku and I am pretty disappointed in this purchase given how much more expensive it was and I really do not care for this tv that much. It is okay but I should have listened to my gut and gone with what I initially wanted. The picture quality is really not that great and has some contrast issues at times. As a spectrum user it does not have the watch spectrum app that lets me watch my cable channels on my tv and all around it pales in comparison to my roku: streaming, air play, app organization, virtual remote, and not to mention I absolutely hate the googletv interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nesa,
Thank you for choosing and purchasing our BRAVIA X80K smart Google TV.
We regret to hear that you are having issues with your TV. This is definitely not the customer experience we want you to have. You can always adjust the picture quality of your BRAVIA according to your preference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. Please make sure to update the firmware of your Sony TV by following the guide here: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-01_02.html. The updates include key features, applications, bug fixes, and feature improvements. We take all user input seriously and will make sure your comments reach the appropriate person.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
TV review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the TV very much... never go wrong with Sony..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaureenM, We're very grateful for this positive feedback! It's good to hear you are enjoying the amazing features and capabilities of this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
Best Picture for the Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV on Black Friday and for 700 this is the best picture quailty and sound in have come across.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlphaCentauri20, Congratulations on your new Sony X80K! We're thrilled you like the great picture quality of your Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Ehhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the Buck. Believe I was paying more for the name brand. When finally got home & set up, the bottom & all four corners had dark marks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meowzy91,
Thank you for reaching out to us. We're sorry to hear some issues that you are having with your new TV. This is definitely not the buying experience we want you to have. We'd like to help isolate the issue. May we know if the issue is manifested on the Home screen, inputs, and TV apps? You may try some steps on this link to troubleshoot picture-related issues with your TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635
May we know if you have contacted the store where you purchased the TV? We'd also like to make sure you are taken cared of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke less than two weeks after purchased. As per the person replacing the TV trough the Sony guarantee lately they only replace this brand. It is not what it used to be, I have an older Sony Bravia that still works after more than 15 years
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tablet, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. We'd like to review your file to best assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X80K.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl