Customer Ratings & Reviews

Hi Mahmoud,

Thanks for reaching out to us. We're sorry to hear you're unable to access the Apple TV app on your TV. Please allow us to help you and turn this into a better experience. To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA™ TV Privacy Policy. If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow the steps from the link below to resolve this issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00260396

To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. We want to make sure you’re taken care of.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Sony65H80k,

Thank you for reaching out to us with your concern. We are so sorry to hear if you feel the picture quality on your Google TV hasn't meet your standards. Picture quality depends on the signal and content. In addition to adjusting the different picture modes, you can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Google TV which best suits you. The picture quality may improve if you change it in [Picture] under [Settings].

For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533

If you want to take advantage of higher refresh rates or high definition 4K HDR content (4K120Hz signal) from external devices, use a Premium High-Speed HDMI cable which supports 18Gbps, and then change the setting to Enhanced format.

To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format], and set the HDMI signal format from the HDMI input terminal to a suitable format here: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-09_02.html

If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Shaun, We're sorry to hear about the issues you're experiencing with your KD65X80K and the challenges you've faced with the warranty service. . This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For picture quality issues, please follow the troubleshooting steps on this link:  https://www.sony.com/electronics/support/articles/00032635 If the picture is not bright enough, please refer to the steps on this link:  https://www.sony.com/electronics/support/articles/00024643?utm_source=glean Also, make sure your TV has the latest software installed. Software updates can often resolve performance issues and glitches. If the issues persist and are not resolved by the above steps, contacting Sony customer support for further assistance might be necessary. They can provide more specific guidance and potential repair options. You can contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi Kenny, Thank you for reaching us with your concern.

We sincerely apologize for the inconvenience caused by the lagging and inconsistency of your Sony BRAVIA X80K. We truly appreciate the troubleshooting steps you have taken to resolve the issue. This is not the experience we aim to provide, and we are committed to making it right for you.

To assist you further, we would like to gather more details about the problem you are facing. Are you experiencing similar issues with other streaming apps on your TV, such as YouTube or Amazon Prime? Additionally, have you encountered any error messages?

For the meantime, you may try performing a power reset on your Sony TV by following these steps.

1.To perform a power reset or restart: Turn off the TV, unplug the power cord for two minutes, then turn on the TV. Note: Skip this step if your power cord is not accessible.
2. Restart the TV by selecting the option depending on your TV:
2. a. Restart the TV with the supplied remote control:
Press and hold the POWER button until Power off appears on the screen.
Press and hold the POWER button until a menu appears → select Restart.
2. b. Restart the TV using the menu:
*On the supplied remote, press the Quick Settings gear icon button, then select Settings → System → Restart → Restart.
*On the supplied remote, press the press HOME button, then select Settings → About → Restart → Restart.
*On the supplied remote, press the press HOME button, then select Settings → Device Preferences → About → Restart → Restart.

Hope this information helps!

If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA X80K:

Thank you for your patience, and we look forward to resolving this for you!

Sincerely,
Maria

Hi LisaC, We are sorry to hear that you are experiencing issues with the HDMI inputs of your Sony X80K TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article to try and troubleshoot the issue first: https://www.sony.com/electronics/support/articles/00030375

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Ptmp,

Thank you for the feedback and we do apologize for the inconvenience. You may find these link helpful if you have any questions on how to use your TV.

https://helpguide.sony.net/tv/jusltn1/v1/en-003/index.html

https://www.sony.com/electronics/support/res/manuals/5037/77be3909e90b137a985df258e7672a1c/50373251M.pdf

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi HeathH,

We're sorry to hear about the TV randomly freezes, lags, or responding slow to input from remote. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00202120

We also recommend performing a factory data reset on the TV to resolve the issue. For steps on how to perform factory data reset, please visit the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00159487

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

We want to make sure you’re taken care of. For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi JorgeT, We are sorry to hear that you are experiencing issues with your Sony TV. This is usually not the case with our premium TV's and we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our article link to isolate and further troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi ManikantaK,
Thank you for your kind words! We're glad to hear we were able to give you a good match for your viewing and gaming needs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi MohammedA,

Thank you for sharing your experience with us, and we are really sorry if our X80K didn't live up to your expectations. Unfortunately, the Xfinity app is not natively supported in the Google Play Store of this TV. As an alternative, you may consider connecting an external device that supports the Xfinity app to the available input of the TV or if your phone/tablet supports Chromecast built-in or Airplay, then you can also use this feature from the Xfinity app to cast your content to this TV. You may refer to the following links for more details:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00044409

It's unfortunate that you consider returning the X80K TV. If you still have the unit and you need help or more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We value you and thank you for choosing Sony.

Sincerely,
Jess

Hi Yess,

This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi LeMMingSlayeR,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the TV. Allow us to help make this a better for you. The actual display may vary depending on source and content you are watching. However, this TV has picture settings which allows a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may try some solutions on this link to adjust the picture settings and enhance your viewing experience: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi MehwishB, We're sorry to hear about the remote control issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD65X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi GManTN,
Thank you for reaching out to us. We're sorry to hear your difficulties and some issues that you are experiencing with the TV. This is definitely not the experience we want you to have. Allow us to help turn this experience around. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Please check these links with information and steps on how to expand storage on your BRAVIA TV with Google TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00278640
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00223285

You may also find this helpful about the featured function of a Google TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00256290

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris

Hi JillJ,

Thank you for the 5-star rating! We're happy to hear that you had a great experience with our customer service. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

Regards,
David

Hi PatrickC,

Thank you for choosing and purchasing our X80K Series LED 4K UHD HDR Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

The TV has a combination of a Glossy with a semi matte finish look to help with room reflection but does not have Sony's anti-glare. For best picture quality, we do not recommend exposing the screen to direct illumination or sunlight.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi MatthewN,

Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate that you are having a picture issue with your KD65X80K. This is definitely not the experience we were hoping you would have. If the lines also appear on the menu screen, there may be an issue with your TV and a repair is required. But if the lines are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Please check the following link to resolve this problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635

I hope this helps.

Should you need more information/assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi DilipG,
Awesome! We're glad we were able to give you a great deal. Nice to hear you like your new TV, on-time delivery and great customer service from the store. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris

Hi Biggfenn28, we're glad you like our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl