Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 12294763
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
stay away from
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never had a problem with anything that i got for Sony till i got this TV as a replacement . the model before this was great . this one ...... CONS...... cant update apps all at once no google play sound not at clear GLITCHY picture freezes I HATE THIS TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Djlynes,
We regret to hear that you are not satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the TV. You may refer to this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00028577
Google Play Store is supported on the TV. You can also update a specific app or select all available updates. You may find these links helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00147386
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00198696
Sound quality may vary depending on the source content. You do have the option to adjust the sound settings of the TV to tailor-fit the sound quality to your needs. You may refer to steps on this link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html
For picture issues, you may refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00032635
Resetting the TV may also help resolve those issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Black corners
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good on the corners, no good to gaming, i not recomended
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oswaldo, thanks for choosing and purchasing our product! We're sorry to hear that you have issues with your SONY unit. If are referring to the aspect ration of the TV, please follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00027127
We recommend check this link when connecting or using the TV for gaming:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/04_12.html
Please make sure that the TV always has the latest software installed. You can check this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/downloads
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
Sincerely,
~Earl
Needs a course to communicate..!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this garbage in February but it is so complicated and we always have trouble with it. We are not going to pass a specific course for any device we buy.! It is so slow connecting to the network and responding to the orders. It was my first and last Sony ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MahdiT,
Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your X80K TV. This is definitely not the experience we want you to have. Allow us to help make this a better experience. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Network issues can be frustrating because they can cause apps not to load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occurring when trying to connect, or service unavailable, may be caused by several factors. This article link helps with some of the more common reasons network issues occur and troubleshooting steps to help diagnose and resolve a network issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00151038
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Rip off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sold me a gaebage tv. Went out after a month.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Javi87,
We sincerely regret to hear that you are having an issue with your KD65X80K after a month of use. This is usually not the case and certainly not the experience we were hoping you would have. Please allow us to help you troubleshoot the problem. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the issue:
My TV has no picture, no power, or the LED light blinks or flashes red - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Sony - 65" Class X80K Series LED 4K HDR Smart Goog
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality bad and Apps run slow. This model needs to be removed from shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PapaBoriqua,
Thank you for reaching out out to us. We're sorry to hear some issues that you are encountering with your X80K TV. Allow us to help make this a better experience. The TV display may vary depending on the source, connection, signal, and content you are watching. The X80K TV has picture settings which allows a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more details on how to adjust the picture settings and enhance your viewing experience, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00263533
Also, if you want to enjoy high definition 4K/HDR content, special preparation is required. Please check this link with information/steps on how to experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00245141
For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Streaming issues are often either a temporary condition with the streaming service or an issue with your network connection and internet. You may try some solutions on this link to troubleshoot app-related issues: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00108468
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for a smart Tv, it's not very smart as i can download apps that are need to watch spectrum.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samd,
Thank you for your time writing this review. We're sorry to hear if we were not able to meet your full expectations with the TV. If you are referring to the Spectrum TV app, we are sorry but this is currently not available on our X80K(and other latest models). The Google Play Store or Search for apps on the Google TV only display apps that are supported by the TV. However, this TV has Chromecast built-in. You can use the built-in Chromecast feature to cast the content from the Spectrum TV app on your mobile device to this TV. For more information on what apps you can download on the TV and how to use the built-in Chromecast, please check these links below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00147386
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00044409
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
iffy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think we need in home geek help with tv control use and sound bar use. not really as happy as we hoped. Guess it is all a lot more complicated than we ever dreamed a tv cpould be, Is in home instruction available with out laughter
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarciaM, We're sorry to hear you find it complicated to use. We'd love to help you and turn your experience around.
The TV comes with instructional manual from Setup Guide, Help Guide, and Manual that will be helpful in understanding the features nd functionality.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Life like picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes everything look fake , like your watching a stage show ? I can’t explain it but it ruins all movies , tv shows takes the cinema out of it , if that make sense
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Munch60517, We are sorry to hear about the issue you are having. You can disable this "stage show" or motion smoothing effect on your TV by turning off the CineMotion and Motionflow feature.
To turn it off this setting, press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].
REF: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-02_02.html
Hope this helps!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not Too Smart a TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say the worse smart TV I have purchased to date. The way to select new channels to viewing the guide. I wish I had noted the return date earlier but now I guess I am stuck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NanaJ, Thanks for sharing your experience with the new Sony 65 inch X80K 4K LED TV. We're sorry to hear that you're having concerns with the channels. Check the link below. This contains steps you can follow to resolve your concern regarding the channel guide. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00124784. Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this tv a few weeks and the color is already gone. Everything is red. I’m so disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DreaG, We regret to hear about what happened. We take the quality of our products seriously and are sorry to hear about the picture-related issue you're having. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Picture quality horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap apparently you get what you pay for Returned for an LG
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT,
Thanks for reaching out! We regret to hear you are experiencing some picture issues with your TV and it hasn't performed to your standards. This is not the experience that we want you to have.
The quality of the source is a big factor in getting an excellent picture quality. We recommend to verify if the issue occurs on other channels and other video sources (e.g., Cable box, Signal Channels, Blu-ray Player, PlayStation, or any other external input). Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for 850$ now its on sale with 649$ in just 2 weeks
No, I would not recommend this to a friendNo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this tv, the corners had black shadowing in the corners and some edge lighting lines returned and bought a Samsung q80 instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerdude,
We regret to hear that you had an issue with the TV and it had to be returned. This is definitely not the customer experience we want you to have. We have articles that could resolve picture-related issues with our BRAVIA TVs such as this one: https://www.sony.com/electronics/support/articles/00032635.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sorry for the inconvenience and we hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Loses internet connectivity frequently
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv frequently loses connection to my wifi. At least 2 or 3 times a week I'm forced to complete a restart on the tv to regain connectivity. It is extremely frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldB, we're sorry to hear that you have an issue with the connectivity of your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Sony TV for a week. It was easy to set up. I and a friend set it up in about thirty min.. The color is great and brightness I love. Easy to set up with internet and blue ray. Love it so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yell, We're glad to hear that you love this BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay
SONY = JUNK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I ever had! What happened to SONY!! Their electronics used to be the best!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickR,
Thank you for reaching out to us. We're sorry if your X80K TV didn't live up to your expectations. Allow us to help and turn this experience around. May we know the problem or issue that you are experiencing with your TV?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely happy with my 65” Sony TV. The picture is great! We have had it for almost a year now and have been glad we chose this TV.
I would recommend this to a friendSpectacular TV, Not durable and get EXT WARRENTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for just over a year. Enjoyed it watching sports, movies, and gaming. Watching Anime and Marvel movies is THE BEST on this TV. Best picture quality you can get. This TV lasted me for just over a year. Premium TV is expected to live up to its name and price, right? Here are some faults that I noted. - As a new TV you could easily spot small patches of dark cloud in all 4 corners. - Switch the TV to black background and you would notice white light bleeding all over the screen. You may not enjoy watching horror movies on this TV. Or games that have more black. - There is no escaping from glare. - I noticed a light gray square in the center of the screen and contacted Sony. Unfortunately, they said they couldn't do much as there is NO SONY SERVICE in ARKANSAS/ BENTONVILLE. There won't be any help from Sony if you are out of a year's warranty. So my suggestion is - You would definitely enjoy this TV but be advised that this TV might come with a shorter life span and there are no service centers around. I had to sell mine for less than half the price since there was no support. You might end up servicing the TV with a local repair shop or selling it like me. Get an extended warranty from Sony, they would mail you when you are about to run out of warranty, unsure what would be covered but it might save you some out-of-pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaGo, We are sorry to hear that you're having an issue with your Tv after a year of use. This is definitely not the news we'd like to hear. We also regret that there's no available service in your area. Sony values the opinions of customers and is always striving to provide the best experience possible. Thank you for your feedback. Sincerely, Erin
Best tv I've ever owned!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Cant beat it for the price. Crisp vibriant colors very easy to set up. I would definitely recommend this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilQ,
Awesome! We're glad to hear you like the picture color quality and price point of the TV. We appreciate the recommendation and thank you for choosing Sony!
-David
We love Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Sony! For the price point, this TV is awesome, we love it! Ease of use is wonderful, as is the sound & picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliciaV, That's fantastic! Thank you so much for sharing your experience so far with your Sony X80K 4K TV! We are happy to hear you are pleased with superb 4K HDR picture and sound quality this TV delivers. Glad to know you like the ease of use and smart Google TV features. Thank you for choosing Sony! -Jess