Customer Ratings & Reviews
- Model:
- KD65X80K
- SKU:
- 12294763
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
GW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PRODUCT & SERVICE 6 STARS Best Buy is exactly what it says ... " The Best "
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryW, We are glad that you like your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was very knowledgeable and explained the TV in out’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cmench,
Thank you for the purchase and we're glad to hear you had a great experience with our customer service. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!
-David
Good TV not crazy about Google
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like the TV itself. I don't like that it forces you to run it through Google account and operating system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hero7User, We're truly happy that your purchase went well and you like the overall features of the TV. We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. You can enjoy some functions on your Google TV device without a Google account. A limited number of apps like Netflix, Prime Video, YouTube, and Disney+ are available in Basic TV.
If you want to use certain advertised features, including voice to activate linked apps and install other apps, you need to log in to your Google account and switch from basic TV to Google TV.
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but operating system is incredibly slow and laggy. Not worth the headache.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for sharing your experience with the Sony KD-65X80K! We're delighted to hear that you appreciate the vibrant colors and sharp picture quality that the television provides. However, we regret to learn that you've experienced lagging issues, and we understand how frustrating that can be.
Here are some steps and recommendations to help address the problem:
1. Restart your TV, you can do this by holding down the power button on the Sony remote for 5 seconds, and then select restart.
2. To maintain optimal performance of your TV, please update the firmware to version 6.7612. You can manually check for updates by going to Settings > System > About > System Software Update > Update Software. For more information, visit: https://www.sony.com/electronics/support/lcd-tvs-android-x80k_x81k_x82k-series-43-75-/kd-65x80k/software/00280964
3. Free up some space within the TV storage, you need to have at least 800MB of available space for the TV to work properly, you can check this going to settings > system > storage > internal shared storage. You can clear the Cached Data and delete some apps you no longer use to free up some space.
4. Perform a factory data reset, in case there is a glitch this can take care of that, just be aware this will delete everything on the TV and take it to factory settings. You start the process by selecting Settings > system > about > reset > factory data reset.
If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for choosing Sony.
Best regards,
-Fred
Sony the Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Great price. The sales team were great! Would not shop any other store!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevRVA, We're very grateful for this positive feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Poor Wifi Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I typically purchase Samsung TVs for the quality and price point, but took a chance on this much higher priced TV. I have owned this TV for 4 months and almost every other day the WiFi does not connect. The picture quality is average. There are only a handful of other reviews that state the WiFi challenge, and the troubleshooting links to Sonys website do not help at all. If you are weighing options on spending more on the Sony name, I highly recommend against it as I regret this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AkaneD,
Thanks for reaching out to us with your concern. We understand you're having trouble with your TV Wi-Fi signal drops or intermittently disconnects from the internet. This is not the experience that we want you to have. Many issues can be fixed without a repair. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, there are few things that you can check moreover, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet. Here are some articles that may help you with this:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00133631
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If the steps in the article above do not remedy the issue, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
NO PICTURE ONLY A MONTH OLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from LG TV to a Sony BIG MISTAKE. Its been just over a month since it was purchased and at that month mark the screen doesn't come on anymore. We have tried everything suggested and nothing works. We get sound but no picture. Called sony and rep doesn't answer but sends an email asking for picture of back of the tv and the issue. THE ISSUE IS THERE IS NO PICTURE. When it works its good getting it to work is issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KellyR,
Thank you for choosing and purchasing our X80K Series LED 4K HDR Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Please understand that our customer service representative need to evaluate the condition of your TV and that's the reason why we asked to send us the picture of your TV.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
died at 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model from another store. It worked great until the picture slowly died at 2 years. It would fade to black, but would come back if you turned it off multiple times. Eventually, it stopped completely. I expect more from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abow,
Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
NEVER AGAIN, SONY!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! Paid $800 on sale in November 2019, literally only watch this tv in my living room during football season. Watched the Cowboy game last night and today the back light display is broken. Bought a $250 Samsung for my bedroom at the same time that I watch every single day and still works great.
No, I would not recommend this to a friendDefective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity and Quality was not great. We had to return the tv because it kept making this loud screeching noise and then it would turn off and on . The screen would go blank. It didn’t work well with Apple TV. It kept saying to try a new HDMI cable. We tried multiple ones and still did not resolve.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ameizing, we're sorry to hear that you had returned your SONY unit. We have our Support team that is always happy to assist. You can email us any time at the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K
We are hoping you will consider Sony again in your future purchase. ~Earl
Died after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV didnt last 2 years. I changed the mother board a d everything else still nothing. What a waste! Never experienced this with any TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blue,
We are so sorry to hear about what happened to your Sony TV. This is definitely not the buying experience we want our customers to have. Many issues can be fixed without a repair, please check these common solutions first on the link below.
https://www.sony.com/electronics/support/articles/S1F1507
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We want to make sure you’re taken care of. If you require further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Does Sony Stand by its products?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sony Tv September 2022 January 2024. TV went dead. If Sony makes it right I will amend this review
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jamnkat,
Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00153674
And may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80K:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
All good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price, quality isn’t superb but it’s just $600 at the end of the day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user601891,
Many thanks for the 5-star rating! We're glad you like the X80K TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! - Kris
Sony 65" screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has what we were looking for, specifically it is a SONY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmicsmith,
Awesome! We're glad you found the best TV that matches your needs and expectations. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Dead pixels on 2 purchased units
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv and it arrived with a dead pixel. I returned it and ordered another and it had a whole cluster of dead pixels. I recommend watching a dead pixel tester video on this thing when you first buy it. It seems Sony is not really focused on quality control with these entry level models.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan,
Thank you for bringing this to our attention and we do apologize for the inconvenience. This does not happen often and not the buying experience we want your to have with us. Sony takes all such reports seriously and will investigate appropriately.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
What a piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever buy sony products, bought this tv new last year and their stupid updates ruined my tv. Sony and best buy were no help whatsoever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Duhkoda98,
We are really sorry to hear that you are having an issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can perform a factory reset to fully isolate and hopefully resolve this issue. To perform a factory reset, press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset]. After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy. Feel free to test the unit again and verify if it resolves the issue.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent