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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1391 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb picture quality and ease of use of the 65" Class X80K LED 4K UHD Smart Google TV (2023). Many also praise the vibrant colors and find the TV to be a great value for its price. However, some users have reported issues with the remote control and occasional internet connectivity problems. A few also mentioned concerns about the backlight and refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,391 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Sony 65” Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, Volume low, always starts google. Remote is pretty much useless. overall I’m please with my purchase & price. Thanks for asking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TvanderL,

      We are sorry to hear about your concerns with your Sony TV. Please turn up to the volume of the TV using the supplied remote control and check the antenna/cable connection. If you are using a home theater system, you can follow the steps here to isolate the issue: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-05_03.html. You can also follow the steps here if the remote control is acting up: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-07_01.html.

      Despite your concerns, it's good to know that you are pleased with your BRAVIA. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Enjoying my Sony with family!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Sony for a group home of 6 residents who were watching tv for over 15 years on a 32inch. I purchased the Sony 65inch with a sound bar and they all feel happy as if they were in a new home and at the movies. It brought so mych more joy into their lives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QueenShe, Thank you for this positive review of your new X80K LED 4K Ultra HD Smart Google TV. We're glad to hear you're purchase went well and you're having an enjoyable watching experience on this great X80K together with your family. Good to know your investment is worth it. Thank you for sharing your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I would purchase this TV again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on black Friday after the LED went out in my Samsung. Picture quality and sound quality are better than the Samsung were. Remote is uncluttered and the menus are simple to navigate. Setup and configuration maybe took 20 minutes from start to finish even with the software updates and app installations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisA, You've made an excellent choice! Thank you for upgrading to your new Sony X80K. We are truly happy to hear you're satisfied with your the incredible picture and sound quality compared to your previous TV. Glad to know you appreciate the intuitive Google TV platform and new standard remote with simplified buttons for ease of use. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for purchasing our 65" X80K and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Easy to use. Looks good in location. Would definitely recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB,
      Awesome! We're really glad you like the outstanding picture quality, ease of use, and design of your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and is easy to set up. We have it in the bedroom, which was the perfect addition to our home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Lefty! We're truly glad your purchase went well and you are enjoying its incredible colors and amazing picture quality. Glad to know you love the ease of set up and smart Google TV features. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you so much for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy, the picture is fantastic and the TV is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olyy, we're glad you like the ease of use and picture quality of our product! With the BRAVIA X80K LED TV, you will enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous picture very clear . Setup a breeze and use is very facile

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sr12, We are glad that you like the picture quality of your new Sony BRAVIA LED TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and great picture quality. Very easy to use and to add applications

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CMart, we're glad you like the ease of use and picture quality of our product, Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 65" X80K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony has an excellent picture and lots of useful built-in apps. It is easy to navigate. So far, so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyK,
      Thank you for sharing your great experience so far with your new TV! We're glad you like the excellent picture quality, apps and ease of use with the unit. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Amazing quality! Good size. Worth evwry penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjsp87, We are happy that you like the quality of your Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony bravia Tv review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV in feb 2023 from best buy. I got good deal. Picture Quality is really good. I will recommend this tv if your budget is around 800-1000$

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, HiteshP. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony X80K TV. Your satisfaction with the stunning picture quality and overall performance of your TV are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp and clear, smart functions work perfectly and are easy to navigate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArdenS, we're glad you like our product! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good TV. Very easy to use as selections are clear and concise. Good picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveO,

      Very nice! We're glad to hear that you like the easy to use feature and picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy The asked me for comments about the TV that

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Great my last one 12yrs Service was great next day delivery and set up and taking OT out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickS, We are glad that you like Sony brand and that your last Sony TV lasted for 12 years. Sony products are built to last. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good TV for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a beautiful TV, thin and fairly light. The interface is good, very intuitive with the Google integration. Sometimes the interface hangs, but a reboot is enough to fix it. The sound is great and I don't need extra speakers. The image quality is good too. Not the oled quality for sure, but for standard TV show, movie, sports, it's pretty decent. For the price, I'm happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackB,
      Thank you for your time writing this review. We're glad to hear your happy with your newly purchased TV. We really appreciate you like the design, picture, sound, and Google TV features of the unit. We are sorry if your TV's interface sometimes hangs. Performing a reset is always recommended first as it can resolve many issues and doesn't affect saved information. For reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00159487

      In case you need assistance with the TV, feel free to contact us and we'll gladly to assist you. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    The best value for a high end 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect 4k TV with no backlight bleed, no dead pixels.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smdieter0, thanks for sharing your experience! We're immensely pleased to hear the Sony - 65" Class X80K has been the perfect choice for you. With its stunning picture quality, rich colors, detailed contrast, and support for Dolby Vision and Dolby Atmos, this TV truly delivers an immersive cinematic experience! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TVs are GREAT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV, you really get to see the differences with all the resolutions with this one. Clear image, many options and a great product. The interface takes some time to get use to but it’s nothing too difficult.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi akxmadhouse,

      Thanks for sharing your review and experience with the X80K. We're glad that you are enjoying the picture quality of the TV. Your feedback about the user-interface is greatly appreciated. Make sure that the software version of the TV is up-to-date for optimum performance. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, I like this size. Sound is good. Easy to set up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TarasN, We are glad that you now have a perfeect smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great TV. Price. Color. Quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several brands of LEDs. Some were edge lit, full array, and now direct lit. The last TV I had was Vizio and it was full array. After about 5 years though, it started to turn blue. I knew I didn’t want to go with Vizio again, and also wasn’t sure maybe full array wasn’t for me. There was some ghosting in mine. I have several edge lit LGs at home that are older and still working great. I was already prepared to get another LG but there was a Sony Rep there who asked me what I was looking for. I wanted a direct lit panel but just couldn’t justify the cost difference. Until he showed me Sony models that fit the criteria and wasn’t all that expensive as I’d thought. Color reproduction is great. Sound of the TV I don’t know since out of the box was connected to a soundbar. Controller is easy to use. The UI is great since it’s just GoogleTV. The one complaint I have are the blacks though. They seem more dark grey than anything. The screen is really bright that I did have to turn the brightness down a little. I was watching it one night and had to shut my eyes when an all white screen appeared. Overall a great TV. The blacks only are noticeable when watching in a completely dark room. Probably also doesn’t help I have LEDs around the back of the TV so it makes it more noticeable. I can see why Sony is a sought after brand of TV. Their processing of color and image is just top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HoiBoy, Thank you for sharing your wonderful experience with your new Sony X80K! We're glad you like the great color reproduction, awesome sound quality, intuitive remote control functions, excellent Google TV UI experience, and overall performance of your Sony X80K.
      There are various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Google TV. You may refer to the link below for more information about the picture adjustment settings of the TV:

      https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Comment

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve buy good quality very fast and easy to us

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioN, We are glad that your Sony BRAVIA is the best TV you have bought. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent Sony_US