Customer Ratings & Reviews
- Model:
- KD65X85J
- SKU:
- 6455578
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class X85J Series LED 4K UHD Smart Google TV for its exceptional picture quality, easy setup, budget-friendly price, and impressive gaming capabilities. They rave about the vibrant colors, great contrast, and crystal-clear picture, making it an excellent choice for streaming, gaming, and entertainment. While some users have minor complaints about the remote control, connectivity, size, durability, and screen issues, the overall positive feedback highlights the TV's outstanding performance and value for money.
This summary was generated by AI based on customer reviews.
Another beautiful HDTv purchase from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy offers the best of the best as it pertains to HD selection of Tvs, my Sony Bravia 65' is simply beautiful and worth every dollar spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TvKing, Thant's awesome! We are glad that you like your beautiful Sony BRAVIA 4K TV. We always strive to deliver the best picture and sound quality with our TVs. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
Best buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very fragile, yet really nice TV. We had the Geek Squad install and dis a really good job as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Telski, We are happy that you like your new Sony BRAVIA 4K TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
They don’t make them like they use to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and amazing sound quality. Sadly it only lasted 21 days. While watching Disney+ with my kids I noticed horizontal flickering lines popping up all over the screen. A bit hard to capture them in photos. Tried everything. Different apps, inputs, wall outlets, factory reset etc. I’m going to assume I just got a lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KS90,
Thank you for choosing and purchasing our BRAVIA X85J LED Ultra HD TV.
We regret to hear that you are having a display issue with your new Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00032635.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Pic going out after two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months after purchase and the picture is going out. There's a horizontal line across the bottom 1/4 of the screen, and white dots running horizontally across the screen under the line. There's also a vertical line running from the bottom of thy TV to the up to meet the horizontal line, and there are a few gold pixels where the lines meet. Sometimes the screen goes dark. I'm working with Sony on getting it looked at, but until that happens and I know the result, I'm rating this TV one star, as I don't expect to deal with such issues two months in. Aside from this problem, the picture on the TV is excellent, and we really like the interface. It sounds like garbage though. I'm aware that TV speakers aren't meant to sound great, and we do have a soundbar, but our older Sony TV sounds pretty good on its own, and the cheap Insignia this TV replaced sounded good as well. This one sounds tinny and hollow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bricc,
Thank you for choosing and purchasing our BRAVIA X85J 4K HDR LED TV.
We are sorry to hear that there's a horizontal line across the bottom and white dots running across the screen. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
If you're experiencing vertical or horizontal lines on the screen, follow the troubleshooting steps provided.
On the supplied remote control, press the HOME button to view the TV menu screen.
If the lines also appear on the menu screen, there may be an issue with your TV.
Perform a power reset or restart of your TV.
Ref: https://www.sony.com/electronics/support/articles/00032635
May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
My Sony TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony TV . Being a smart TV you have many streaming sites to choose from..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregoryscott, we're glad you love our newest product. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. ~Earl
- Cons mentioned:Software
Dont bother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this tv... always searching!!! Operating system sucks!
No, I would not recommend this to a friend Great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The processor is really good and its a really nice display
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josue, We are glad that you like the processor and picture quality of your new Sony BRAVIA 4K TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
Total quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony user of TV’s and this is a Absolute great TV Can’t go wrong with Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Champion, You chose the right brand and we are glad that you like the quality of your Sony TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture.Thank you for your purchase. Enjoy! Vincent
Good experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice.the employees help me to set it up. Gave me very helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, Thank you for this amazing review of your X85J LED 4K Ultra HD Smart Google TV. We are really happy you are enjoying the high-quality picture and impressive performance of this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Good purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new smart tv!! It’s awesome ,great resolution .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing, We are thrilled to know that you love your new Sony BRAVIA smart Google TV, especially its resolution. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture.Thank you for trusting Sony! Vincent
screen bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.jusst bought last year 13 months old , the screen appears a few lines and automatically turn off but still make sound, i don't know if this tv is still under warranty, i like sony but i just bought it for 1 year and 1 month, i've been like this.
No, I would not recommend this to a friendVertical lines on screen.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, but the 3 start is for defective piece. Observe carefully when you bought any TV. I noticed vertical lines on screen when I play any video. Spoke to bestbuy customer service and they will be replacing the TV. But still it’s hectic to pack again to make it ready for them to pickup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunil,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. In this case, you can isolate and diagnose the issue by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85j/articles/00200862.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t get it how people say the picture is good. I always had a plasma TV and never had any problems like this. Sometimes when someone turns their head you get trailing and sometimes the black in the picture gets washed out or spotty. I believe that whats it’s called. See pictures and judge for yourself. I hate to take it back but I can’t seem to get any help on the problems I’m having.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Salvatore,
Thank you for choosing and purchasing Sony X85J Bravia LED Ultra HD TV.
We regret to hear you are having a picture quality issue on your Sony Bravia 4K TV. This is usually not the case with our premium TVs. For the best viewing experience, we highly suggest playing high-quality content on your Sony TV. You can also adjust the picture quality of your TV according to your preference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html. Don't forget to perform a software update to download the latest firmware. The software update improves the general performance of the TV and includes key features, applications, and bug fixes.
Should you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony Quality control issue, poor customer service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was excellent for me the first two months. Unfortunately, I was out of town for about 60 days and when I came back, it was noticeable that the LCDs were peeling away from the screen and making terrible lines upon returning home. The TV was unused during that time because I live alone so there are no explanations as to why this happened. Again, unfortunately, Best Buy does not repair TVs above 48" so I had to contact Sony. Sony said, based off the pictures I sent them, that the TV is out of warranty due to external damage. THERE IS NO EXTERNAL DAMAGE as you will see in the photos for yourself. Bottom line is, the adhesive that was holding the glass to the LCDs came undone and SONY refuses to repair or help me get a new TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyCustomerService,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear that you are having an issue with your Sony TV. This is usually not the case with our premium TVs. We can review your case so we can understand the issue clearly and help you further with your concern.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case Number:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
DO NOT BUY A SONY BRAVIA - Wi-Fi issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV! After having it less than 5 day, the TV will disconnect from Wi-Fi. In order for it to connect properly, I have to power down, unplug, and reset the TV.. EVERY DAY. I contacted Sony and they are aware of the problem. They said they would be happy to set up a service call but removing the tv from the wall and re-hanging will be at my expense. DO NOT BUY A SONY BRAVIA.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gonzoblue88,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear about your experience with your new Sony BRAVIA smart Google TV. This is usually not the case with our premium TVs and this is definitely not the customer experience we want you to have. Since you already contacted our support team, we can review your file so we can understand the issue clearly and help you with your concern. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony tv is junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on 1-29-22. Four months ago! Has a green hue in left corner. Sony is being difficult iand Best Buy won’t exchange it. Sad. LG for me next time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for choosing and purchasing Sony X85J BRAVIA LED Ultra HD TV.
We regret to hear about what happened with your Sony TV. This is definitely not the customer experience we want you to have. If the TV is still with you, we can perform troubleshootin steps to isolate and hopefully resolve this issue by visiting this link: https://www.sony.com/electronics/support/articles/00032635.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality
Outstanding TV with great performance even after 2
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the Sony 65” Class X85J Series LED 4K UHD Smart Google TV for over two years now, and it has been absolutely amazing. The picture quality is outstanding, with vivid colors, deep blacks, and smooth motion—perfect for movies, sports, and gaming. The built-in Google TV interface is intuitive and user-friendly, offering easy access to all my favorite streaming apps. The voice control feature works seamlessly, making navigation even more convenient. The TV’s performance has remained consistent over time, and I haven’t experienced any issues with it. What sets this TV apart is its reliability. After more than two years of daily use, it still looks and works as if it were brand new. The build quality is excellent, and the design is sleek and modern, fitting perfectly in my living room. If you’re looking for a durable, high-performance 4K TV, this is the one to get. Highly recommended!
I would recommend this to a friend Worst customer service after sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working day 16 warranty to return to store not an option I will NEVER STEP FOOT OR ONLINE PURCHASE again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junk,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your X85J TV. This is definitely not the buying experience we want you to have. Could you provide us information of the issue so we can troubleshoot and isolate the problem?
May we contact you to help and get more information? If so, please email the below information to [email protected].
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
- Pros mentioned:Ease of use, Picture quality, Refresh rate
Small sample size but best I've owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming from the same size 2016 Vizio 4k screen less the hdr/dolby vision and a more "dumb" OS so the difference is night and day. I have a google ecosystem for my smart home so set up was effortless and its intuitive and familiar to navigate. I just got a ps5 to pair with this TV but no games to really test out the 120hz yet. NOTE: While the screen is capable of 4k @ 120hz, unless you've strapped this thing to a high end PC you'll likely get one or the other from your ps5. RDR2 looks even more fantastic and Cyberpunk 2077 paired with the ps5 looks incredible too. I've read people knocking the speakers but this is easily 2.5x louder/crisper/deeper than my old Vizio. I kind of expected this out of a Sony TV but to actually witness it all come together at this size for the 1099 price tag make it one of the best purchases I've made in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello beans, Thanks for sharing your feedback. We are happy to hear that your new Sony Bravia is the best TV you have owned. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
- Pros mentioned:Price
Impressed even after a year!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After research and great help from the local store team, we chose this TV and have really been enjoying it for the past year! The quality is excellent, we enjoy anything from movies to gaming, and the discounted price we bought it at was an appreciated selling point.
I would recommend this to a friend