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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 717 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the phenomenal picture quality, ease of use, and value for the price of the 65" Class X85K LED 4K UHD Smart Google TV (2023). Many users also enjoy the refresh rate, color, and overall TV quality, with some specifically highlighting its suitability for gaming and easy setup. However, some customers have expressed concerns about the remote control, compatibility with certain streaming services, and VRR functionality when using Dolby Vision.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 717 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65” - top shelf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was delivered and set up by the Geek Squad. The picture and sound are excellent. The available apps are also welcome options. Would recommend this TV highly to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harley2021, That's great! We're very happy to hear that you like the excellent picture and sound quality and the apps of your new Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Love the apps. Needed a larger screen TV to replace my old 48 incher whose apps were no longer able to be updated(old). Couldn't be happier. Store clerk was very knowledgable and helpful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToniaP, We're pleased that you are enjoying the picture quality and apps. We're also glad that you have a wonderful shopping experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best TV I’ve ever experienced. The ease of use is extremely straightforward.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankW,

      Perfect! We're glad that you like the user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    Vrr

    Rated 4 out of 5 stars

    Good not great (PS5).

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great! I have it paired with a sony sound bar, and everything is great. My only complaint is on the PS5, no VRR, no 4K 120Hz. I have tried different cables, with no success. I think PS5 specs should be included with the TVs specs. A customer should be able to easily tell the expected capabilities of a product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigIje, While we're glad you like the overall performance of this TV and it pairs seamlessly with a Sony soundbar, we regret to hear your having an issue getting VRR and 4K 120 Hz function to work.

      The X85K supports VRR (Variable Refresh Rate) and 4K120 feature via HDMI IN 3 and IN 4. Please make sure your PS5 is connected directly to either HDMI IN 3 or 4.

      Also, to display 4K 120 Hz, an Ultra High Speed HDMI Cable that supports 48 Gbps is required. Refer to the cable specifications to find out whether your cable supports 18 or 48 Gbps.

      And please make sure set the HDMI signal format to "Enhanced". To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format]. For more details, please refer to this link:

       https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html

      Should you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

      Or email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very clear picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity of this television. It's so good that I feel like I am immersed in the movies that I am watching period

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlS, That's great to hear! We always strive to deliver the best picture and sound quality with our TVs. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is amazing, no pixelation, no lagging, very heavy, great sound without an outside speaker system

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaseyR,

      Great! We're thrilled that you like the sound, picture quality, and responsiveness of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony Bravia TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Use it on covered screen porch not necessary to have the higher end models that we have in the living rooms. Great picture. Great user interface. I love these don’t Bravia TVs. This is my 4th

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikalB, That's amazing! We're very happy to hear it fits perfectly on your covered screen porch and good to know you like the great picture quality and Google TV UI of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent television!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful. Highly recommend. The sound is ok,but a sound bar or some external sound equipment will make your experience way better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarvinS, Great! We're very delighted to hear your investment is worth it and you are enjoying its fantastic picture and smart Google TV features. Good to know you are having an enjoyable watching experience with your X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is exceptional. Have only positive comments for this tv, best one I’ve purchased. Worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EstherW,

      You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Sony x85k 65inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice mid spec tv for a reasonable price. 120hz refresh rate makes a huge difference. Needs a sound bar though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, KevonR! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Buy the installation - make you life easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is better than expected. Probably could have gone to a 70 or 75 inch screen, but it's great. Installation was a fantastic purchase. they did a great job and made life easy for us.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NOVIED, Thank you for sharing such an excellent shopping experience. We are really happy to hear the installation went well and you are now enjoying the outstanding picture and sound quality of the BRAVIA X85K. Good to know it meets your needs and exceeded your expectations. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase and giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Amazing picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this TV! I primarily use it for my ps5 and the games looks amazing in 4k with 120 HZ refresh rate. It is definitely worth the price and makes everything look a lot better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusG, Awesome! We're very happy to hear you love the amazing 4K display with 120 Hz feature of your Sony X85K. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT tv AT A GOOD PRICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value, great sound and picture quality. make sure you get rid of the energy savings functions as the picture looks completelly dull if you apply them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdM1, Thank you for the 5-star rating! We're glad you like the excellent value, great sound and picture quality of your Sony X85K. We also appreciate your suggestion about turning off the energy saving function to fully optimize the picture quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is wonderful. It just doesn’t connect to the spectrum app. That’s really the only issue I have with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pokey, We are happy that you now have a wonderful smart Google TV. Spectrum TV app is currently not available to download on Google Play Store on this TV. But you can use your mobile device to cast Spectrum TV content from your smartphone to this TV using the built-in Chromecast feature. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT TV OUR FAMILY ABSOLUTELY LOVES IT! we watch on the tv everyday sounds and pixels are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaT, We are thrilled to hear that you now have a great smart TV for your family and that you absolutely love it. Thank you for your purchase. Enjoy your movie nights! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony - 65” Class X85K LED 4K UHD Smart Google TV, and overall, my experience has been quite positive. The picture quality is truly impressive, with 4K UHD resolution delivering sharp details and vibrant colors. Sony’s LED technology does an excellent job of providing deep contrast and color accuracy, making watching movies and shows an immersive experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PFreire,

      You made the right choice with the Sony X85K! We're thrilled that you are enjoying the picture quality of the TV. Because you do like the TV so much, would you mind updating your star rating to show other buyers how great it is?

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded our TV from a standard Sony 40” that we had for a while to this! You can definitely see a difference in quality for the color and is so much clearer. Definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, Awesome! Thank you for the 5-star rating! We are extremely pleased to hear you are enjoying everything about this TV. The X85K is a great choice for an upgrade! Good to know you've seen the overall improvements of this TV over your previous Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AWESOME TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the clearest television I have ever seen. The pictures are so lifelike it's almost like watching real life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clay, Great! We're thrilled to hear that you are enjoying your new TV. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great colors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I have no real complaints. I opted to plug the ethernet in vs the wifi to ensure maximum color quality. So far, it doesn't disappoint. can't comment too much on sound. Most tvs aren't great. I am connected to exterior speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RLey, We are glad that you like the picture quality of your Sony BRAVIA TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect man cave tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bang for your buck television. Great picture quality and it only improves as you break in the tv more. Sports look clear and video game resolution is also on point. Won’t be disappointed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gymrat1, Thank you for the great review! We're very happy to hear you're enjoying the excellent picture quality of your new Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

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