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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1333 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the exceptional picture quality, describing it as outstanding and clear. They also appreciate the ease of setting up the TV and its intuitive operation. While many customers are pleased with the TV's color and sound quality, some express concerns about the lack of upgrades on the 2.1 HDMI ports and the high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,333 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a new tv but didn’t need one. This tv has an excellent picture and it’s a smart tv. So much easier than using the PS remote to access the apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kris, That's great! We're glad to hear that! The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    rainbow streak from recessed lighting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is very good overall. The reason for 4 instead of 5 stars, is that a rainbow streak from recessed ceiling lights is shown on the TV when its a dark scene. None of my older TVs ever had a problem with my recessed lighting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sony65,

      Thank you for sharing your experience so far with your new X950 LED 4K Ultra HD Smart Android TV. While we're glad you like the overall picture quality, we're sorry to hear you are having a display issue on your unit. We value your input and appreciate the feedback. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Android TV, for more information on how you can enhance your viewing experience check the Adjust Picture Settings on your Android TV.

      The picture quality may improve if you change it in [Picture] under [Settings].
      Press the HOME button, and select [Settings] — [Display & Sound] — [Picture] — [Brightness], and adjust [Brightness] or [Contrast].

      For additional information, refer to this article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00190409

      The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65 " UHD LED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture. The controls / remote are easy to set and use. It comes set up for Netflix. No Cable wire required, works off the internet. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goldquail, Awesome! We are happy to hear you're enjoying the picture quality and ease of using the remote. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony x950h is impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony X950H met almost all of my criteria while shopping for a replacement living room tv. The specs are impressive and the picture is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esco, we're glad you like the picture quality of our product. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv is beautiful. it is very vibrant and took a little time to get used to it. We love it, feels like the baseball players are in the living room with us! :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseC, We're glad to hear that you love this TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    2nd Sony TV Purchase in the last 4 months.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had TV mounted by Geek Squad today and TV is looking great--love the color on the Sony TV's. Have the same model in the 55" size. Very happy with both Geek Squad and the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jones, We are glad that you love the picture quality of your brand new Sony Bravia TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. We are happy to hear that you were assisted well by your local dealer. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So glad I purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I luv luv luv my new TV. Picture is crisp and clear. Easy set up, Don't think twice about purchasing this TV, you wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nini, We are happy to know that you like the great picture and easy setup for your new Sony TV and that you love your new TV! The X950H’s Full Array Local Dimming and Boosting technology dramatically increases contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing!! The picture quality is incredible. We went in to purchase a different TV and quickly snatched this one once we compared the screen/picture quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess101202, Thank you for the 5-star rating! Glad to hear that the you like the picture quality of the TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fun Movie Nights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased our Sony-65" X950H Series LED 4K UHD TV, Great TV, Easy to install, Easy to set up. Enjoying the beautiful picture screen and having fun movie nights

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joan, we're glad you like the ease of setup and the picture quality of our product. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    First Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, who needs OLED? Beautiful picture, fast Android system. Still learning the remote & how to navigate. Hooked up to old Sony soundbar & ready to watch some 4K.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GWM2, THank you for the 5-star rating! Glad to hear that you are enjoying your new 65" X950H TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th sony bravia and more to come, great picture I always make sure my tv's are 120hz and the X950 series will not disappoint you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yogie, We are glad that you like the picture quality of your brand new Sony Bravia TV. The X950H’s Full Array Local Dimming and Boosting technology dramatically increases contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and it has access to Android apps. What more do you want from a TV? The sound was all I expected from a TV, so I did add a sound bar with a subwoofer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, Thank you for the 5-star rating! Glad to hear that you are happy with the picture quality of your new 65" X950H TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    No IR remote

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is excellence. I replaced a Samsung with this TV. It's not as user friendly as the Samsung but has more features. The only complaint is the remote is bluetooth and will not control the volume of my Sonus sound bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidOKC,

      Thank you for sharing your experience with the X950H TV. While we are glad you like the excellent display of the TV, we regret to know that we were not able to meet your expectations. We'd like to help and make this a better experience. May we know if you still have the TV? The X950H TV remote both supports IR and Bluetooth. If you want to use the TV remote in able to control an audio system, the devices must be connected to the TV using HDMI connection. For reference, please open this link. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00173195

      Should you need further assistance, please email the below information to socialsupport@am.sony.com or call us.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X950H:

      The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Near perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has done well here. The android interface is fantastic. The picture and color is superb. The eArc function is the only let down. This maybe av related but occasionally the connection stops and the tv must be unplugged and reset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonS, Thank you for the 4-star rating! Glad to hear that you are enjoying the 65" X950 TV! We are sorry to hear that you are experiencing issues with the eARC function of the TV. We'd love to troubleshoot this for you and make this a better experience, in the meantime please try these steps to troubleshoot the issue.

      Set the eARC mode to Auto:
      On the supplied remote control, press the HOME button.
      Select Settings.
      The next steps will depend on your TV menu:
      Select Display & Sound → Audio output → eARC mode → Auto
      Select Sound → eARC mode → Auto
      Set the TV speaker output to Audio System:
      Press the HOME button.
      Select Settings.
      Follow the steps below according to your TV menu.
      Display & Sound → Audio output → Speakers → Audio system
      Sound → Speakers → Audio system

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Five star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a five star television. Sony is on there game and this is a top of the line television. Can never go wrong with a Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Owner of a 4K

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the TV so far, my first Sony 4K. I didn't realize that it was last years model 2020 until I registered it. Other than that quality and sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KDowning,

      You made the right choice with the Sony X950H! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colors bright and clear. Quality is very good. Easy remote navigation. Love the shortcuts with the buttons. Sound is very clear. Good choice and good value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LR45, That's awesome! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you're enjoying the features, quality, ease of use, and exceptional sound and picture quality especially the improved color and contrast. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for sharing this amazing review of your X950H LED 4K Ultra HD Smart Android TV! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv's are the best!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will only buy Sony tv's. I still have a rear projection that has a wonderful picture! This tv is so incredibly detailed. great sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Azguardjones, We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the Sony TV a couple of weeks ago and the picture quality the sound quality is great greek did a great job at helping me get the TV set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nate, Awesome! We always strive to deliver the best picture and sound quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good 4K TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV with a top quality picture except for one thing. Football games look like total crap, Hockey is fine but nothing i do in the settings make football look good. If you dont watch football you cant go wrong with this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xrage, Thank you for the 4-star rating! While we are glad to hear that you are happy with the picture quality of the TV, we are sorry to hear that you are experiencing issues when watching football games. For this, please try and change the Motionflow settings:

      Press the HOME button, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
      Change the current setting of [CineMotion] to [Off].
      Press the HOME button, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].

      Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US