Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install everything works great as said. But I still give feeling of it being cheaply made first day but it pops off the unit and I can't find it. The sounds is off a little you really have to crank up the volume to get it at normal if it may sense to you. The microphone worse great they actually removes noise on the background Love it easy adoption to the phone no problems there at all
I would recommend this to a friendGreat update for an older car, but needs some work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen works great, but is a little wonky using Waze through Android Auto. You can still always use the Google Maps directions, but the lack of real-time traffic updates makes it a suboptimal app, and often tries to take me on a course that I find inconvenient. They need to fix the update with Waze so it doesn't randomly refuse to load. Other than that, it is great for music, podcasts, Google assistant for phone calls, reading text messages to you while driving, etc.
I would recommend this to a friend- Pros mentioned:Wireless carplay
Mid-range cost with flagship features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless car play and android auto at this price point is great. I have not fully dove into all the features but the system I installed sounds great and seems to be exactly what I wanted.
I would recommend this to a friend - Cons mentioned:Screen brightness
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would have screen quality and better resolution
No, I would not recommend this to a friend - Pros mentioned:Wireless carplay
2012 Corvette
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooks up instantly to Bluetooth quality sound Great value Apple play works great with it. Google maps is seamless with it as well all around a very good unit.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Sony Wireless Radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless radio was a good purchase. I'm a happy customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AntonioD! We're thrilled to hear that you're enjoying the outstanding performance of your XAVAX4000. Thank you for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Wireless carplay
Great upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Wireless car play connects automatically and quickly.
I would recommend this to a friend Sony Stereo Head unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was done correctly, the time quoted was on point and the technician was GREAT! The product meets all my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TrishS,
Thank you for choosing Sony!
We’re excited to hear that your XAVAX4000 installation went smoothly and the timing was accurate. It’s wonderful to know the technician provided excellent service and that the product has served you well. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Wireless carplay
Great unit.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this to replace my old unit in my crv and having wireless apple car play was the selling point. Would be nice if the screen mirror options was easier to use.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Great Radio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome radio wireless carplay is amazing no issues whatsoever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahS, That's wonderful to hear! We are thrilled to know that you are satisfied with the Wireless Apple CarPlay feature and the outstanding performance of your XAV-AX4000. Thank you for your purchase and for choosing Sony! - Romeo
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works that’s all I wanted. And it has a small frame around the screen so you get more screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CurtisL,
We are delighted to hear that the Sony XAV-AX4000 is working perfectly for you! We appreciate you highlighting the sleek design with the small frame, which allows for more screen area and a better viewing experience. Thank you for your 5-star review and for choosing Sony!
Best regards,
Dominick
It's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for comfort and everyday use, but the midrange sucks, returned it because sound quality was not that great. Amazing screen and touch response tho, also the ani glare works
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CesarZ,
Thank you for sharing your feedback regarding the XAV-AX4000. We are pleased to hear that you enjoyed the screen quality, touch response, and anti-glare features of the unit.
We are sorry to hear that the default sound profile did not meet your needs and that you chose to return the unit before exploring the audio customization options. This model features a built-in graphic equalizer designed specifically to allow users to adjust the midrange and other frequencies to their exact personal preference. We appreciate you giving Sony a try and will share your comments with our product team.
Best regards,
Dominick
Laggy, buggy, and the screen sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resistive screen sucks, for what are apparently typical reasons - it's often unresponsive, so you have to click it multiple times in different ways. It wouldn't be as big of an issue if it weren't laggy - sometimes the screen DOES work, but the software is slow, so I end up pressing it more than it needs. For example, I want to skip a song, but end up skipping three songs by accident (FYI I did my research and got no indication that resistive screens were so bad). On another occasion, a previous song on the music widget (for the SiriusXM app) froze, but the title of each new song appeared on top of the old one. So, imagine The Beatles, with letters for Radiohead laid on top. It's illegible. For a brand new device this is inexcusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AngryBob,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your new XAV-AX4000. We understand how disappointing it is to encounter an unresponsive interface and software lag, especially when your prior research suggested a different experience. Sony holds its products to a high standard, and the issues you described regarding the display responsiveness and the illegible text layering on the SiriusXM widget are certainly not the experience we intend for our customers.
To address the performance lag and the graphical errors you are seeing, we recommend following these technical steps to ensure your system is optimized:
Verify Firmware Version: Please confirm that your XAV-AX4000 is running the latest firmware version (3.02.00). This update is designed to improve system stability and touch response. Firmware updates and installation instructions can be found here: https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax4000/software/00280826.
System Factory Reset: Following the update, it is essential to perform a Factory Reset through the Settings > System menu to refresh the software environment. Detailed guidance is available here: https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661295.html.
If the screen remains unresponsive or the software continues to display overlapping text after these steps have been completed, please contact our dedicated support team directly. We are committed to resolving this issue for you and can be reached via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car.
Thank you for your patience and for bringing these specific concerns to our attention.
Best regards,
-Fred
- Pros mentioned:Sound quality
Stereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had best buy install a stereo & kicker subwoofer, i had an kenwood amplifier already installed. Huge difference from the stock radio, very happy with stereo!
I would recommend this to a friend Great review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver is get the people who did the install were very polite and professional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinT,
That's wonderful to hear! We are delighted that you find the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver great, and we're especially pleased to know that the installers were very polite and professional. Enjoy the seamless in-car connectivity!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great radio love the sound even with the cheap stock Jeep speakers… and really like the wireless Apple CarPlay hook up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM, Thanks for the 5-star rating! We're glad you love the sound quality of your car stereo. Thanks for choosing Sony. -Craig
Clean look high quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the solid buttons. The soft ware is easy to use. Anyone can use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, VanessaC!
We are so pleased to hear how much you like your XAV-AX4000 car receiver!
It's great to know that you appreciate the design, specifically the solid buttons, and that you find the software easy to use—simple enough that "anyone can use it." We strive for intuitive and seamless operation for a better driving experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Completely wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is perfect, no glare, fast response. Completely wireless apply CarPlay or android auto, connects as soon as the radio turns on. delay is small but not a problem for maps or anything else just takes .5 seconds to play the audio. Audio is very customizable with different settings and compatible with aftermarket speakers or amps
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krispyhype, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job sounds wonderful I love my new stereo it was fast and efficient great employee explained everything well
I would recommend this to a friend Great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and the install team was awesome. They managed to save me some money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
That's excellent news! We are delighted that your 7" Digital Media Receiver works great and that the Best Buy install team provided such awesome service and managed to save you some money!
Thanks for choosing Sony.
Best regards, Eliab