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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.2 out of 5 stars with 334 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers highly value the wireless CarPlay, sound quality, and ease of use of this 7" digital media receiver. Many appreciate the numerous features and generally positive installation experience. However, some users report issues with screen brightness in daylight and occasional problems with the backup camera and connectivity. Overall, the positive feedback on key features outweighs the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 334 reviews
  • Rated 5 out of 5 stars

    Great upgrade for my old truck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fix perfect and very easy to set up and use. Big upgrade in my 2005 Dodge Ram 1500.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your fantastic review of the XAV-AX4000, Rich! It is great to hear that it was a perfect fit and so easy to set up in your 2005 Dodge Ram 1500. It's great to know the upgrade made a big difference for you. We designed the XAV-AX4000 to provide both powerful features and simple installation—so we're delighted it's meeting your needs. Enjoy your upgraded drive, and thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SPICED UP THE V

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product easy to install. Brought my car from 2008 to 2016

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarquisW, Thanks for the 5 star rating! We're glad you're happy with your new head unit. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Sony Wireless 7" Apply Car a play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent unit....Looks OEM. The wireless unit is worth the extra money so your phone hooks up a soon as you get into the car.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Nice unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. Interface is pretty intuitive, with some nice customization options. Easy to configure to my needs. Wireless CarPlay and Android Auto are great and work very nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony Wireless Car Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, the Install Team did a GREAT Job, looks like from the Honda factory!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    06 Silverado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head unit is very smooth and didn’t realize that it had wireless CarPlay, its overall a great unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the radio one of the best i have ever owned

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesM,

      That's fantastic to hear! We're delighted you love your Sony digital media receiver and consider it one of the best you've ever owned. Enjoy the seamless experience with Apple CarPlay and Android Auto!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, Apple CarPlay wireless is outstanding. Touchscreen is perfect and it fits in my 2015 Jeep Wrangler perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was excellent and everything was explained well. Installation was completed in the time they said it would be.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sorry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So sorry I bought this. No on/offbutton so the radio is always on, can't disconnect the maps feature from the screen - only on my phone. Cannot get connected to Sirius for some reason. Not meant for my generation. Wish I had my old radio back

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound but disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great but it's a really basic radio. For the price I was expecting more features and adjustability.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CurtisH, Awesome! We are so glad to hear that you are enjoying your new XAVAX4000! Thank you for choosing Sony! -Carl Sony_US

  • Cons mentioned:
    Backup camera, Screen brightness

    Rated 2 out of 5 stars

    Only good at night time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor visibility, dark screen. Unable to see if there is any sunlight. Backup camera blurry

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShawnH, We are sorry to hear that you are experiencing issues with your XAVAX4000. For this, please try adjusting the value of the Dimmer Setting of the unit and check if the issue still occurs. This setting adjusts the brightness level of the display and buttons by changing the value.
      When [Activate the set value with the vehicle's light] is on, the display and buttons turn on at this brightness level when the head lights are turned on.

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, installer Charles knowledgeable and easy to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great feature set for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a head unit for my Tacoma that provided wireless CarPlay. This fit the bill, and install wasn’t too daunting even with the required Maestro kit.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for my car. Had a Pioneer love this one so much more.More expensive but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Wireless carplay is bomb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! The wireless carplay is amazing. It connects automatically when you sit in the car. The range is a bit short, but still works fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grest product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use. Installation was quick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, VincentK! We're glad you are all set. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo! Auto connect is awesome. You get in and it automatically connects all your apps to the phone. Easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best car radio ever service was wonderful quick and efficient would definitely rec Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless Android Auto solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the ease and speed of the wireless connection compared to plugin wireless android auto adapters. The wireless quality is really good. This has a capcitive touchscreen which was a bit disappointing considering the price range, but its better that previous capacitive screens ive used. I really like the UI, its much cleaner and simpler than the other stereos IMO and Android Auto experience is very responsive. Maestro connections are there if you need them. All around really happy!

    I would recommend this to a friend